Summer Internship Project Report

On

“OUTBOUND TOUR OPERATIONS”

By- DIVYAM JANGID

[1]
 CERTIFICATE

This is to certify that [Link] jangid, Roll no. bba/25016/22 was assigned the
Summer internship Project titled “OUTBOUND TOUR OPERATIONS” by
Rajasthali tours and travels [Link].,JAIPUR.

To the best of my knowledge this report is the genuine work done by him and has
neither been copied from anywhere nor submitted for the award of any Degree or
Diploma in any of the institution.

[2]
 ACKNOWLEDGEMENT

I am grateful to RAJASTHALI TOURS AND TRAVELS [Link].,JAIPUR for

facilitating this project to execute an integrated sales and marketing campaign to raise
awareness of RAJASTHALI TOURS AND TRAVELS [Link] and its offerings in
the market place and generate demand. The project has given me the opportunity to
understand the practical nuances of sales & marketing, explore ways to effectively
craft and communicate a message.

I am grateful to my project mentor Mr. Sandeep sharma for explaining me about the
areas where the company operates & the technicalities involved in the operations . I
acknowledge the relentless and generous support of all the employees who provided
me a great opportunity to interact with them and understand the system in a short time.
Without their cooperation this project would not have been a success.

[3]
 CONTENTS

Serial no. Topics

1. INTRODUCTION
1.1) Definition of tourism
1.2) Tourism as a Service Industry
2. COMPANY PROFILE
2.1) Product/Services
2.1.1) Destination Management

2.1.2)Leisure Tourism(Outbound, Inbound & Domestic

Tourism)

2.1.3) Business Travel

2.1.4) Incentive & Conference Solution

2.1.5) Travel Insurance

2.2) Rajasthali tours and travels Advantage

3. STRATEGIES TO REACH CUSTOMER

4. MARKET PRESENCE OF

5. FUTURE PLANS OF

6. ROLE ASSIGNED TO ME IN THE ORGANIZATION

7. LEARNINGS

8. BIBLIOGRAPHY

[4]
 INTRODUCTION

Tourism

Tourism is travel for recreational, leisure or business purposes. The World Tourism
Organization defines tourists as people who "travel to and stay in places outside their
usual environment for more than twenty-four (24) hours and not more than one
consecutive year for leisure, business and other purposes not related to the exercise of
an activity remunerated from within the place visited". Tourism has become a popular
global leisure activity. In 2008, there were over 922 million international tourist
arrivals, with a growth of 1.9% as compared to 2007. International tourism receipts
grew to US$944 billion (euro 642 billion) in 2008, corresponding to an increase in real
terms of 1.8%.

As a result of the Late-2000s recession, international travel demand suffered a strong

slowdown beginning in June 2008, with growth in international tourism arrivals
worldwide falling to 2% during the boreal summer months, and this negative trend
intensified as international tourist arrivals fell by 8% during the first four months of
2009.

Tourism is vital for many countries, such as the U.A.E, Egypt, Greece and Thailand,
and many island nations, such as The Bahamas, Fiji, Maldives and the Seychelles, due
to the large intake of money for businesses with their goods and services and the
opportunity for employment in the service industries associated with tourism. These
service industries include transportation services, such as airlines, cruise ships and
taxis, hospitality services, such as accommodations, including hotels and resorts, and
entertainment venues, such as amusement parks, casinos, shopping malls, various
music venues and the theatre.

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The United Nations classified three forms of tourism in 1994, in its
"Recommendations on Tourism Statistics: Domestic tourism", which involves
residents of the given country traveling only within this country; Inbound tourism,
involving non-residents traveling in the given country; and Outbound tourism,
involving residents traveling in another country.

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Tourism as a Service industry

The tourism industry, and the products and services that fall under its wide umbrella, are
complex indeed. There are a number of features that make it unique.

Tourism is a subjective experience and an amalgam of products and services - not a single
product
* Tourism products, like all services, are intangible. A Harbour cruise, a stroll
through a rainforest or a dinner at sunset are intangibles. They cannot be seen,
touched, felt or sampled before purchase.

The selling of tourism is the selling of images. The Indian Tourist Commission in
other countries does not sell tourism products, it sells what we may call a shifting
generic image of India.

* The tourism product is not a homogeneous product. We cannot standardize a

service. Hotels attempt to standardize their room and service delivery as efficiently as
possible through staff training and quality control procedures, but the human
ingredient complicates the equation. As most services require interaction between the
producer and consumer, each with their own set of expectations, it is highly unlikely
that any product can ever be perceived equally by all customers. External factors can
also affect the tourist experience. A bumpy flight can spoil an overseas trip and rain
can ruin a Coast stay.

* Tourism products are perishable. An unsold Park Grand hotel room, an unused
aircraft seat and a vacant concert seat is revenue lost. They cannot be stored for later
use, as can tangible products. Hence the prevalence of discounting in services exist.

* This leads to the major problem confronting the tourism operator: namely, demand

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fluctuation. Tourism is perhaps more vulnerable than any other industry to seasonal
fluctuations in demand. Demand fluctuation can be unseen, sometimes due to natural
causes, others man-made. Acts of God include climate and natural disasters . Acts of
Man include strikes (domestic pilots' strike) and international events (War) and
murders (tourist murders).

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 COMPANY PROFILE

Rajasthali Tours & Travels Pvt Ltd. is synonymous with excellence in

travel experiences, dedicated to showcasing Rajasthan as the ultimate
destination offering a myriad of spectacular tours. Established in 1999
with our headquarters in Jaipur, we have grown to become one of the
foremost travel companies in Rajasthan, serving clients nationwide
through our trusted network of associates. Over the course of its journey,
this business has established a firm foothold in its industry. The belief that
customer satisfaction is as important as their products and services, have
helped this establishment garner a vast base of customers, which continues
to grow by the day. This business employs individuals that are dedicated
towards their respective roles and put in a lot of effort to achieve the common
vision and larger goals of the company. In the near future, this business aims
to expand its line of products and services and cater to a larger client base. In
jaipur, this establishment occupies a prominent location in New Friends
Colony. It is an effortless task in commuting to this establishment as there
are various modes of transport readily available. It is known to provide top
service in the following categories: International/Domestic Tour Packages
Travel Agents,car rental service, hotel reservations, Railway Ticketing
Agents, Visa Assistance, Domestic Air Ticketing Agents, Domestic Tour
Packages, International Air Ticketing Agents.

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Services

The principal services offered by the company are:

 Destination Management
 Leisure Tourism – Outbound, Inbound & Domestic Tourism

 Business Travel

 Incentive & Conference Solutions

 Domestic Holidays

 NRI

 Visa

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Destination Management

Rajasthali Tours & Travels Pvt Ltd is India's market leader in destination management,
with substantial competitive advantage in this business segment. Rajasthali Tours &
Travels Pvt Ltd operates a range of group and individual tours to destinations throughout
the Indian subcontinent for clients from all over the world.

Rajasthali Tours & Travels Pvt Ltd overseas is a renowned travel brand and an Indian
subcontinent tour specialist and been quoted as one of the top 5 premium tour operators.
This division also provides specialist services to foreign participants visiting India for
international meetings, conferences, ad hoc incentives and exhibitions and also caters for
domestic conferences and corporate incentives. Ground related services to international
cruise companies touching Indian shore with a provision of shore excursions are other
leading activities of this division.

A destination management provides a ground service based on local knowledge of their

given destinations. These services can be transportation, hotel accommodation, restaurants,
activities, excursions, conference venues, themed events, gala dinners and logistics, as well
as helping with overcoming language barriers. Destination management company (DMC)
are able to provide preferential rates based on the buying power they have with their
preferred suppliers.

A DMC is an incoming tour operator catering for both corporate and leisure clients. DMCs
differ from tour operators in that DMCs do usually not deal directly with end-clients, but
trade through agents, which may be tour operators.

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LEISURE TOURISM
Outbound Tourism

Rajasthali Tours & Travels Pvt Ltd began a full-fledged in house tour operating activity
by designing its own brochure product under exclusive arrangements with direct suppliers
and local agents across the globe. Rajasthali Tours & Travels Pvt Ltd has been
undertaking path-breaking initiatives to reach out to the travelers through innovative
products. These include:

'You dream it,we fulfill it' Holidays to Europe, USA, South Africa, Mauritius, Australia
and New Zealand. For the "value for money" traveller.

Charges Under -:

Name of Tour Duration Charges Discount

European
Splendours 19 D / 18 N INR 181,713 INR 54,514
Summer
Glimpse of
Europe - Winter 07 D / 06 N INR 112,811 INR 56,406

American
Splendours 20 D / 19 N INR 247,450 -------
Summer
Canadian
Explorer Summer 13 D / 12 N INR 244,954 -------
Malaysia &
Singapore 08 D / 07 N INR 107,950 INR 53,975
Summer

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Amazing
Australia 13 D / 12 N INR 264,156 INR 132,078
Summer
Kiwi Surprise
Summer 09 D / 08 N INR 139,214 -------

Magical China
Summer 11 D / 10 N INR 100,650 -------

Dubai Delight
Summer 04 D / 03 N INR 17,750 -------

South African
Adventure 09 D / 08 N INR 105,000 -------
Summer

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 WINTER SERIES

10 Days / 09 Nights Price INR 65,500

Thailand | Malaysia | Singapore

A great way to travel at a value Price!

Enjoy happy holidays and happier memories with the best travel company in the
world!

Hotels offering First :-

 Class services 3-star hotels
 Free time for shopping
 A Friend In Need - Our Tour Manager Indeed

DAY 01:-

Begin your tour | Arrive in Bangkok | Onto Pattaya |

Alcazar Show

Welcome to your Rajasthali Tours & Travels Pvt Ltd 'Fascinating Far East' tour. On
arrival in Bangkok, you will be met by a local Rajasthali Tours & Travels
representative and driven on a two and half hour drive to your hotel in Pattaya (check
in after 1400 hrs). Tonight, visit the popular cabaret - the Alcazar Show and watch the
dazzling performances. (D)

DAY 02 :-

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In Pattaya | Coral Island by Speedboat
| Visit Nong Nooch Village

Skip along the aqua blue ocean to Coral Island in a speedboat, where you will be
amazed at the view of the beautiful marine life and coral formations from a glass
bottomed boat, the perfect way to admire the stunning underwater beauty. Later,
visit Nong Nooch Village, where spectacular tropical gardens flourish in a distinct
Thai setting. Enjoy the traditional dance performances and the unique elephant show.
Sample the distinct nature, adventure and culture of Thailand, all in the space of a
single day! (B, L, D)

DAY 03:-

Onto Bangkok | Visit the Gems

Gallery | Guided City and
Temples Tour | Siam Niramit
Show
This morning, enroute to Bangkok, stop at the Gems Gallery - the largest jewellery
store in the world. On arrival in Bangkok, proceed on a guided city tour and visit the
magnificent Golden Buddha Temple and Reclining Buddha Temple. Later, check into
your hotel (check in after 1400 hours). In the evening transverse back in the time at
the Siam Niramit Show (B, L, D)

DAY 04:-

In Bangkok | Visit Safari World and Marine Park

Today, after a sumptuous breakfast, visit Safari World and Marine Park, the abode
of thousands of rare species, which form the highlight of the day. Hold your breath as

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you drive through the splendid African designed landscapes of the Animal Kingdom
to see hundreds of animals from all over the world. At the Marine Park you see the
white tiger exhibit, visit adventure island or catch one of the many exciting shows.
Applaud your way through the Dolphin Show and Sea Lion Show or the water skiing
show. It's a fun-day outing. (B, L, D)

DAY 05:-

Fly to Kuala Lumpur | City tour

The next part of your fascinating experience unfolds as you are transferred to the
airport for your flight to Kuala Lumpur, the bustling capital of Malaysia. On arrival
proceed for the guided panoramic city tour of Kuala Lumpur to get a closer look at
Kuala Lumpur's most famous landmarks, like the King's Palace, National Monument,
National Mosque, Jamed Mosque, Merdeka Square and National Museum. Admire
Malaysia's most renowned structure, the world famous Petronas Twin Towers and
enjoy a photo stop. Evening is free to shop or relax. Dinner and overnight in Kuala
Lumpur (B, D)

DAY 06:-

Excursion to Genting Highlands | Genting Outdoor &

Indoor Theme Park

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Today we have planned an excursion for you to Genting Highlands. This day is a day
of fun and adventure for the entire family at the ever-popular Genting Outdoor &
Indoor Theme Park. The heart-stopping roller coaster and spectacular rides make
both young and old screech with delight. In the evening you will be transferred back to
Kuala Lumpur. Overnight in Kuala Lumpur. (B, L, D)

DAY 07:-

Enroute Malacca | onto Singapore

Today, we proceed to Singapore by road, Enroute We do panoramic city tour
of Malacca. We will stop at Hindu temple for worship. A little shopping time. Later
proceed to Singapore, the land of diversity. On arrival in Singapore, our local
representative will meet you to your hotel (check in after 1400 hours).The evening is
free for leisure. (B, L, D)

DAY 08:-

In Singapore | Universal Studios

Here comes your way the highlight of our tour, the Universal Studios - the region's
first and only Hollywood movie theme park. With 24 rides and attractions based on
Hollywood blockbusters, the theme park has something for all age groups and all
kinds of visitors.

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Let your adrenalin rush at the world's tallest pair of dueling roller coasters called the
Battlestar Galactica. Enter the first castle from the world of Shrek at Far Away Castle,
one of the largest theme park castles in Asia. Experience the world's first ride based on
the blockbuster film - Madagascar. Next, action comes surging to life in a tidal-wave
of death defying stunts, awesome explosions and an ocean of thrills at the Water
world. Escape from the terrifying jaws of a hungry T-Rex at the Jurassic Park Rapids
Adventure. Experience Hollywood Boulevard, the centre of the entertainment
universe, and stroll down the famous walk of Fame or enjoy classic American
favorites at Mel's Drive-In. Get mesmerized at the collections of dining and shopping
outlets framed by dynamic architecture. The day is to ride the movies in a Hollywood
movie theme park like no other. (B, D)

DAY 09:-

Singapore | Guided Panoramic City tour of Singapore |

Sentosa Island with Underwater World, Dolphin Lagoon, Merlion Walk and the
Sensational 'Songs of the Sea' Show

Today, proceed on a guided panoramic city tour driving past the City Hall,
Parliament House, the Tower-like Westin Stamford Hotel and Mount Faber. Later this
afternoon we take you to Sentosa Island. Visit the Underwater World, Asia's most
popular oceanarium and home to more than 2,500 marine animals. Delight yourself at
the Dolphin Lagoon and get a rare opportunity to interact with the charming pink
dolphins. We wrap up the evening with the 'Songs of the Sea' Show, which is a
spectacular display of light and sound show. (B, L, D)

DAY 10:-

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Homeward Bound
Good times need never end! As you get ready for the airport and your flight back
home, relive the high points of your Rajasthali Tours & Travels Pvt Ltd. We are
confident you will join us again, sometime soon.... (B either in the hotel or on board
the flight)

It is a concept in holidaying where the traveller enjoys all the comforts and convenience of
a planned holiday but at a pace & price that is set by him. This is targeted at the more
discerning Free Individual Traveller.

Luxury Escapades - It takes a travel company that has been round for two hundred years,
to know everything about royal treatment. Rajasthali Tours & Travels Pvt Ltd rolls out a
whole new concept in Holidays - Luxury Escapades. Spoil yourself. Get pampered rotten.
Holiday like a king. Join us as we unveil country after country laced with sinful indulgence
and fine living. The finest luxury hotels in the world to the most exclusive entertainment
experiences await you.

NRI - The NRI Division of Rajasthali Tours & Travels Pvt Ltd caters to the Non Resident
Indians who would like to travel around the world with Indian families. Rajasthali Tours &
Travels organizes special tours for these families where the NRI community would like to

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travel with like-minded families across the world. Duniya Dekho & FIT Packages are
specifically designed for this Market Segment by this division.

Inbound Tourism

Inbound Travel business promotes India as a tourist destination. The company caters
primarily to the high-end segment of the inbound market and conducts a range of group and
individual tours throughout India for its clients from across the world. We provide
destination management services and cover all aspects of ground tour management such as
hotel bookings, air/ rail ticketing, roundtrip, airport transfer, land arrangements, excursion
planning, meet and greet services, event planning, meetings and appointments, conference
management, private air charter, etc. We also provide specialised services to foreign
participants visiting India for international meetings, conferences, ad hoc incentives and
exhibitions and cater to domestic conferences and corporate incentives as well. Additionally,
we provide ground related services to international cruise companies touching Indian shores
with a provision for shore excursions. This segment is growing at close to 25 per cent.

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Domestic Holidays

India with its large domestic consumer offers Rajasthali Tours & Travels Pvt Ltd a unique
opportunity to launch its portfolio of 'domestic holidays' for people (see India) is today's
leading 'branded' product in the country with a wide range of 'Indian Holidays' from
cultural holidays, pilgrim holidays, wildlife holidays, honeymoon tours, weekend getaways,
customized FIT Tours to nature trails, It has captured over 50% of the domestic market.

Some of the Tours offered under are-:

Name of Tour Duration Charges

(Per Person)
Nainital, Mukteshwar , 08D / 07N INR 22627
Binsar & Corbett
Delhi, Agra & Jaipur 05D / 04N INR 13068
Srinagar, Sonamarg & 05D / 04N INR 11041
Gulmarg
Kathmandu & Pokhara 06D / 05N INR 16800

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Srinagar, Sonamarg, 06D / 05N INR 13401
Gulmarg & Pahalgam
Chandigarh, Panchkula, 08D / 07N INR 17046
Manali, Shimla & Kullu
Srinagar, Sonamarg, 07D / 06N INR 15851
Gulmarg & Pahalgam
Delhi, Jaipur, Agra & 07D / 06N INR 17848
Gwalior

Business Travel

Rajasthali Tours & Travels Pvt Ltd is one of the market leaders in business travel
services in India, offering a full range of business travel services to over 140 corporate
clients, including major multinational companies. Rajasthali Tours & Travels Pvt Ltd
strength in this business area is evident when one of the world's largest conglomerate
in business travel - Radius the First truly global travel management
partnership/consortium with merger of Travel Trust International and Woodside

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Incentive & conference solutions

Over 4000 incentives in the last 5 years make Rajasthali Tours & Travels Pvt Ltd the
biggest player in Incentives. The Incentive Solutions Division of Rajasthali Tours & Travels
Pvt Ltd provides cost effective travel incentive schemes for clients that recognize and
reward exceptional effort of its employees, customers, suppliers or dealers. A team of
handpicked industry specialists committed to handling every aspect of an incentive /
conference event are a part of this team.

Rajasthali Tours & Travels Pvt Ltd is a ONE STOP SHOP. They offer the following
services all under one roof -

 Business Travel (Air tickets Domestic & International)

 Visas/Passport/Medical Insurance assistance

 Hotel bookings

 Car/Coach/Railway bookings

 Leisure Travel (Overseas holidays land & cruise bookings)

 Destination Management(Domestic holidays & conference management)

Travel Insurance

Policies for Leisure Domestic as well as International Travel and special Corporate
Deals on Insurance covering an array of specialized travel areas, some of which are:

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  Loss of baggage (checked)
 Bounced Hotel / Airline Bookings

 Missed connections

 Personal Accident

 Trip Cancellation due to hospitalisation, death or curfew.

Visa

Rajasthali Tours & Travels Pvt Ltd usually provides four types of visas.

[Link] Visa

2 .Business Visa

[Link] Visa

Tourism Visa

Tourist visa is required for people wanting to visit a country for holiday, sightseeing, social
or recreational reasons . This visa can also be used to visit relatives, friends or for other
short-term non-work purposes. This visa could be single or multiple entry depending on
your travel plan.

This type of visa is applicable for you if you are outside the country you intend to visit and
want to apply .If granted, this visa will allow you either a single or multiple entries to that
country depending on the immigration rules of that country . You must have a genuine
intention to visit the place as a tourist, for recreation or to visit your family and/or friends.

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Family members, under 18, who are travelling with you and are included on your passport,
can be included in your application. Other family members who have separate passports
must lodge separate applications.

A Tourist visa may be granted if you have complied with the conditions , requirements of
set by the country you intend to travel and you meet all the eligibility criteria’s.

Health Insurance may also be required by some countries, while some countries may stress
on other requirements such as Character requirements, however one of the most important
requirements could be your Financial requirements as you must have access to sufficient
funds to cover all costs for the duration of your stay , including health insurance if required.
You may be asked to provide evidence of your [Link]: personal bank statements,
pay slips, audited accounts, taxation records, credit card limit.

Your visa will be linked to the passport number you use in your application and you must
use the same passport to travel to that particular country , you need to make sure your
passport is valid for the period of stay you are applying for. If you obtain a new passport,
you must advise the department of the new passport details before you travel. Otherwise,
you will experience significant delays at the airport and could be denied permission to
board your plane.

Documents Required for Issuance of Visa to Singapore

• Valid passport with validity of more than six months.

• All forms need to be Signed by the Applicant and vclear photocopy of the forms
should be taken.
• Note: Light or bad photocopy of the forms will not be accepted.
• Complete an application form (Form 14) and letter of introduction (Form
V39A) together with a recent passport-sized photograph. Please note that the

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 photograph must be 35 mm by 45 mm high without border and taken within the last
3 months. It has to be taken full face without headgear (unless the applicant
habitually wears a headgear in accordance with his/her religious or racial custom but
the headgear must not hide the applicant's features). The facial image must be
between 25 mm and 35 mm from chin to crown taken against a plain white
background. The photograph finishing should be matt or semi-matt. Please ensure
that your form is properly completed. Any incomplete submission or false
declaration will result in the application being rejected .
• Confirmed onward air-ticket. Note: Airline staff travelling on open-dated air-ticket
need to produce a no objection letter from the airline concerned together with
his/her staff identity card at the time of submission.
• Valid entry visa to the next destination.
• Ensure that your passport has at least one blank page for the visa to be pasted on.
• They do not issue visa on page insert/additional sheet ;
• Sufficient funds for the period of stay in Singapore; andApplicants will have to
personally furnish additional documents as and when necessary.
For newly wed couple, there is requirement of Marriage Proof e.g Marriage Card of either
pax, Marriage Certificate

THE RAJASTHALI TOURS & TRAVELS ADVANTAGE

 Best Brand for over 25 years and been operational non-stop since1999.
 One Stop Travel Fulfillment Center (Online as well as Offline Fulfillment) for
all Travel Related Services including a range of third party products

 Integrated Information Technology Platform to offer centralized reservation

systems for all business units

 Excellent Supplier Contracting Terms & Capabilities

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  Strong online Presence

 Timely & Accurate MIS

 Knowledgeable Staff

STRATEGIES TO REACH CUSTOMER

Marketing Strategy

Online and Offline Medium is used for the marketing of Rajasthali Tours & Travels
Pvt Ltd Products and to create the brand awareness and reach out to the clients.

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National Level as well as Regional Marketing Campaigns is adopted for creating the
brand awareness.

 Offline Strategy

The offline marketing of Rajasthali Tours & Travels include the following-:

1) Franchisee

2) Rajasthali Tours & Travels Pvt Ltd offices

3) GSA/PSA

i) Franchisee

 A franchise is a business arrangement where the owner Rajasthali Tours &

Travels Pvt Ltd (the franchisor) of a business concept grants you (the
franchisee) the licensed right to own and operate a business based on the
franchisor’s business concept, using its trademark. The franchisor helps you
(the franchisee) start your business, providing training, assistance with, site
development and ordering inventory, advertising and marketing support.
 A travel franchise offers you the chance to be your own boss, while operating
under the security of an established brand.

 As a travel franchise you could see healthy profits like any established travel
company without spending years concentrating on building your own brand to
compete with the big boys in the industry.

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ii) Rajasthali Tours & Travels Pvt Ltd offices

The another strategy that Rajasthali Tours & Travels adopt is the marketing or selling or
offering their services through their branch offices which are located in almost major cities
in India.

iii) GSA/PSA

A General Sales Agent (GSA) is a sales representative for a tourism industry in a specific
country or region. Typically, the GSA is responsible for selling all products of the
country in its region which includes everything.

When a company selects a GSA as its sales representative for a region, as opposed to
opening its own branch, it generally does so for economic reasons or because the GSA has
historical ties with travel and cargo agents which will be too time-consuming for the
company to build itself.

FUTURE PLANS

 It is set to expand its foreign exchange business to more centres in India

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 Efforts are being made so that online and offline business models would
complement each other in a very effective manner in future

 Expecting a huge and unprecedented jump in the outflow and inflow of tourists
in the country, has decided to expand its operations in India.

ROLE ASSIGNED TO ME IN THE ORGANIZATION

1. Sales(Direct, telephonic & home visit) and marketing( canope, local media
advertisement ) of International travel packages to Far East & European Nations.
2. Sales and marketing of Domestic travel packages

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3. Making itinerary for customised packages

4. Tour Costing

5. Doing Intra For clients

6. Flight Detail

LEARNINGS

1. Knowledge of the destinations.

2. Handling the clients effectively.

3. Different flights operating throughout the world.

4. Professional Codes

5. Documents or details required for certain processes viz issuance of visa,

travel insurance, foreign exchange.

6. Team Work

7. Competitors strategy.

8. Building relationship with suppliers, hotels etc. to get the best bid.

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 BIBLIOGRAPHY

 [Link]
 [Link]

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