OPERATIONS ASSOCIATE
ROUND 1
Instructions
1. Keep your camera on during the entirety of the test!
2. Make a copy of this document and share it with the recruiter.
a. Click on then
b. Rename the copy to “[YOUR FULL NAME] OPERATIONS ASSOCIATE
ROUND 1”
c. The new document will open automatically
d. On the new document, click
e. Click on General access -> Anyone with the link -> Done
3. You have 60 minutes to complete the test, make sure you answer all the questions.
4. Do not use ChatGPT/AI. We're curious to get insight into your own thinking process
and how you approach these tasks. (AI’s smart, but we’re smarter. We have certain AI
plagiarism checks in place - so keep it original and wow us!)
5. At FP, we’re not too fond of formal and corporate emails, so try and keep it casual and
light while also including all the necessary details! (This DOES NOT MEAN you can
ignore all sense of grammar! Make sure it reads easily and does not have any
grammatical errors)
6. You’ll be required to submit the test with us on the Google Form at the end of the
assessment - so please make sure you submit the test there and only then drop off!
Name : Vyshnav pc
Email ID : vyshnavpc85@[Link]
Phone Number : 9633203991
Task 1:
There was an event on Jan 10th for which the client, Katie, placed an order for 110 hoodies via
our campus manager Sophia.
Here’s what they wanted:
Qty: 110
Color: Dark Grey
Design: 2 colors on the back
Here’s what they got
Qty: 105
Color: Black
Design: 2 colors on the back (exactly what they wanted)
The order was delivered to them on Jan 7th.
Katie reached out to Sophia and was extremely upset. Sophia reached out to you asking you to
help her resolve this issue. What are you going to do? Please write out an email to Sophia with
your resolution to this and give her direction on how she should respond to Katie.
Candidate’s Answer:
Subject: Addressing Katie’s Order Issue
Dear Sophia,
Thank you for bringing this issue to my attention.
Here is what we can do.
● Apologize sincerely for the inconvenience that happened and acknowledge the mistake
through a personal mail to Katie.
● Send the remaining 5 hoodies ASAP. And replace the 105 Black hoodies with Grey as
they requested free of charge.
● In order to ensure customer satisfaction we can offer a small percentage of discount or
credit on her next order
Also go and get in touch with the production team to ensure that the remaining hoodies are
printed and shipped out as soon as possible. I will personally follow up with the production
shortly.
Subject: Apologies and Solution regarding your Hoodie order
Dear Katie,
Heart full apologies for the inconveniences regarding the hoodie order that you placed. We will
take the blame on our side for this miscommunication.
We could proactively to correct the situation by:
● Shipping and delivering the 5 remaining dark gray hoodies to you as you had initially
ordered without charging you any extra costs.
● In case you want us to cancel the entire order, we can do that without any charge, or
with a discount, or offer other 110 dark gray hoodies and adjust your payment to reflect
the color mistake.
As goodwill, we would further wish to extend to you a discount on your next order as a way of
appreciating your cooperation.
Again truly sorry for causing you the concern, and we are standing here to help you receive
everything that you want.
Sincerely yours,
You’re Name
Designation
Please let me know if you need any further assistance .Happy to help!
Best Regards,
Vyshnav PC
Operations Executive
Fresh Prints
Task 2:
Rewrite the following email to present the same information in a clearer and easy to follow way.
Hey Jose!
For PO #50000, there are 6 items on the order. Items A and B have the same design on
the front. Items C and E have the same design on the front. Items D and F have the
same back design. Items A and C have the same back design. Items B and E have the
same back design. Items D and F have different front designs compared to all other
items. Also, the blanks for this order are reaching you in 4 different parts. For Item A, B
and C, except for XXL size garments, everything else will be delivered on 5/7. For Item
A, B and C, XXL size garments will reach you on 5/9. For Item D and E, the blank
garments will reach you on 5/10. For Item F, the garment will reach you on 5/11. I’m
attaching tracking for each item here. I’ll let you know if any updates and lmk if you have
any questions!
Candidate’s Answer:
Subject: PO #50000 - Order Details and Time of Delivery
Dear Jose,
I wanted to give you a thorough description of PO #50000, which consists of 6 products, as well
as details about their design and delivery
Specification of the design:
● Items A and B have the same front layout.
● Items C and E have the same front layout.
● products D and F: Distinctive front designs that set them apart from other products.
● Same back design for items A and C.
● Same back design for items B and E.
● The rear design of items D and F is the same.
Time of Delivery:
● Delivery dates for items A, B, and C (excluding XXL sizes) are 5/7.
● Items A, B, and C in XXL sizes will be delivered on May 9.
● Delivery dates for items D and E are 5/10.
● Delivery on 5/11 is item F.
This order's blanks will arrive in four separate sections, and The blanks for this transaction will
be arriving in 4 different sections, and I’ve attached the tracking details for each item to this
email.
If there are any updates, I will keep you informed. Let me know if you have any queries!
Happy to help!
Vyshnav Pc
Operations Executive
Fresh Prints
Task 3:
A campus manager (sales team) wrote to the logistics team saying the following:
Hi!
A client told me South by Sea offers free banners for bid day t-shirt orders. What can I
offer the client to be more competitive? Thank you in advance!
Sam
Another associate responded with:
Hey Sam!
Hope you are doing great!
Can you share a proof of quote for the banner the competitor is offering for reference?
With that being said, I found a great option for the banners that you can have a look at.
We can do them for $55 each. They are fully customizable and can be printed however
you’d like! Also, it has a minimum order quantity of 1! The turnaround time for them is 3
weeks.
Lmk if this works and if you have any further questions :)
Best,
–
Gautam
What is wrong with this response? If you were responding to Sam’s email, how would
you respond to her? Write your response.
Candidate’s answer:
“Gautam’s response misses the main point of Sam's question, which is about offering something
more competitive to the client, not simply finding an option for banners”
Subject: Bid Day Banner Options
Dear Sam,
I appreciate you getting in touch.
We might think about adding a banner for free if the client's t-shirt order reaches a particular
quantity or price threshold in order to compete with South by Sea's free banner offer. In this
manner, we may still pay our expenses and provide a worthwhile benefit.
Offering a discounted price for banners in exchange for the client ordering bid day t-shirts is an
additional choice. For instance, we might sell it as part of the bundle at a significantly lower price
than $55.
If you think this strategy will work, please let me know, and I'd be pleased to work with the team
to make it happen.
Happy to help!
Best regards,
Vyshnav pc
Operations Executive
Fresh prints
Task 4:
Problem:
One of our top sororities has placed a large order for customized varsity jackets. The supplier
for these jackets has just informed you that they won't be able to deliver on time, and the order
is due in two weeks. This delay could jeopardize the entire order, which is critical for the event.
In a 3-4 minute video, explain how you would handle this situation and resolve the issue.
Note: Be clear, concise, and focus on practical, real-world solutions. We’re looking for your
ability to adapt to unforeseen challenges and manage time-sensitive situations.
How to answer Task 4:
- Sign up on Vidyard using your Google Account.
- Click on Record Video → Camera → Start Recording
- Once you are done answering, stop the recording and wait for a few minutes until your
video is processed
- Click on Share Link → Copy Link → Submit it on the Google Form below
OR
- If Vidyard does not work for you, you can use [Link] or Loom to record your video
- Login using your Google Account → Start Recording → Download the Video once the
recording is made
- Upload the downloaded file on Google Drive
- Copy link to video → Submit it on the Google Form below
Submit your test document and video resolution here: Google Form