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Customer Application Processing Workflow

The document outlines the process for customer application and supporting documents within a financial institution. It details the roles of various departments, including CRM, BM, and the Financing Committee, in evaluating and approving applications. The workflow includes credit inquiries, property evaluations, document checks, and final approvals before disbursement to the customer.

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Chala Mosisa
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8 views1 page

Customer Application Processing Workflow

The document outlines the process for customer application and supporting documents within a financial institution. It details the roles of various departments, including CRM, BM, and the Financing Committee, in evaluating and approving applications. The workflow includes credit inquiries, property evaluations, document checks, and final approvals before disbursement to the customer.

Uploaded by

Chala Mosisa
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Customer

Application and
Supporting
Documents

Accept Application, BM/CRM BM/CRM and BM Sends


BM/CRM
Inquiries Credit Information Conduct Engineers Conduct Document to
From NBE, Request Business Collateral HO CRM
Assignment of Engineers for Estimation Department
Visit
estimation

Property Evaluation Division CRM Director Receives


Assign Engineer for evaluation Documents

CRM Checks Fulfilment of the CRM Director Financing appraisal &


CRM Director Receives Documents if there is missing Forwards the Portfolio Management
Documents & Assign CRM follow up the fulfillment and Document to Director Receives the
then prepare DDR & Submit
Head Office

financing Appraisal Documents and Assign to


to CRM Director department Financing Analyst

For Approved cases CRM Communicate File Financing Financing Analyst Analyze the
CRM takes Up Branch/Customer Transferred Committee request prepare recommendation
Disbursement process About the decision to the CRM Approves/Decline and Present to committee Along
s with the CRM for Approval

CRM/BM Inform Customer CRM/BM Check Customer Director of the CRM


CRM/BM Post CRM Director Authorize
About the decision Document Prepares & facilitates Rechecks the
the payment & the trans & Maintains the
Contact Documents
process the File Under his/her custody
Customer

Fulfill all the necessary


requirements& Deliver
to BM/CRM
Organizati

NBE Responds To CIC Request


Other

on

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