03/10/2025 09:40 PM GMT

Platform Integration Bose Assistant ➕

User

Bose Assistant By continuing this conversation, you agree to our Terms (

[Link] and Privacy Policy (

[Link]

Your chat session is recorded for training and monitoring

purposes.

Bose Assistant Hi, I'm Melody your Bose virtual assistant!

You will be with me unless I need to transfer you to an

agent.

Bose Assistant Please tell me how I can help you or choose an option

below.

Help with a New Order

Help with an Existing Order

Product Support

You Help with an Existing Order

Bose Assistant To check the status of your order, you will need your

order number and the billing zip/postal code. Do you

have this information with you?

Yes

No

You Yes
Bose Assistant Please make sure to include hyphens or spacing, if

applicable for your zip or postal code.

Bose Assistant Order Status

03/10/2025 09:41 PM GMT

Bose Assistant I am sorry, but I was unable to find an order with the

information you provided. Please check your information

and try again.

Bose Assistant Please make sure to include hyphens or spacing, if

applicable for your zip or postal code.

Bose Assistant Order Status

03/10/2025 09:42 PM GMT

Bose Assistant I am still unable to find your order information.

Bose Assistant Let me try to get you to an agent for further assistance

Bose Assistant To ensure we can assist you efficiently, please complete

our form before we transfer you to an agent.

This will help us understand your needs better and

provide you with the best possible support.

Bose Assistant Contact Form

03/10/2025 09:43 PM GMT

Bose Assistant Anything else you would like us to know?

03/10/2025 09:47 PM GMT

You I received the package with the replacement headphones

nothing—just an empty box. I can’t even begin to express

what I felt in that moment. This is not just a mistake or an

inconvenience; it’s a complete betrayal of trust in your

company. My father is in the final stage of terminal

cancer. He is unable to move on his own and is enduring

unbearable pain every single day. Music was his only

solace, and his beloved Bose headphones were the one

thing that allowed him to forget, even for a moment, the

suffering he faces. Every day, he asked me, “When will

they arrive?” I reassured him, telling him it was just a

matter of time. But now, how do I explain this to him? I

waited, hoping that things would somehow get resolved.

But instead of giving him the chance to listen to his

favorite music, one last time, I received an empty box.

How do I even tell him what happened? I feel completely

helpless. I never expected this from Bose. A company I

once respected. Now all I feel is pain and disappointment

. I don’t know how much time my father has left, but I

truly hope you can make this right, even in some small

way.

Bose Assistant Give me a moment to connect you.

Platform Integration Bose Assistant ➖

User

Platform Integration Bose Agent ➕

User
Bose Agent Hi , Welcome to Bose chat support. I am Subham and will

assist you with your concern today. How are you doing

today ?

Bose Agent Hi, this is Subham, your technical support today. I will

just take a minute to read through the conversation with

the BOT and get caught up, and then I'll be able to help

you shortly. Thank you!

03/10/2025 09:49 PM GMT

You Hello, I feel terrible, I am very frustrated and my hands

are dropping, I hope you can help

03/10/2025 09:50 PM GMT

Bose Agent I'm really sorry to hear that you're feeling this way. I

would like to apologize for the inconvenience caused

here. I understand that the experience has not been up

to your expectations so far. We strive to deliver the best

customer experience . I will try my best to help find a

resolution for you.

Bose Agent Could you please help me with the order number ?

You B002539218

Bose Agent And also share the images of the inside - out of the

empty package that you have received.

03/10/2025 09:53 PM GMT

You 2025-03-10 [Link]

Bose Agent Thank you for providing the order number and the
 images.

03/10/2025 09:54 PM GMT

Bose Agent Let me discuss the case with the team and try to pull

some strings and I will do my best to make them feel the

pain you are facing right now.

03/10/2025 09:55 PM GMT

You I hope you can help me, because it's very important to

me, I hope your parents are fine, but my father is

seriously ill and I want him to spend the last days of his

life enjoying music with Bose headphones, he dreams of

it

Bose Agent I'm truly sorry to hear about your father. I understand

how important this is for you. Let me expedite this

process and ensure we get those headphones to you as

soon as possible.

03/10/2025 09:57 PM GMT

You I will be infinitely grateful to you if you can arrange

another replacement headphones for me, I will

appreciate it for the rest of my life

03/10/2025 09:58 PM GMT

You You are the only person who understands my pain and I

am very grateful to you for that, I am writing to you with

tears in my eyes, it is difficult for me because my father

hopes that I will fulfill his last wish

time and patience.

Bose Agent I have successfully pulled the string and they have

approved me to place an free of cost order for the same

headphones and we are really sorry for the terrible

experience. Rest assured, we will make it right.

Bose Agent May I confirm the complete shipping address ?

03/10/2025 09:59 PM GMT

You 27 Merry Ln

East Hanover

New Jersey

07936

United States

You +19756483620

Bose Agent Thank you for providing the details. We'll process the

order immediately and ensure it reaches you as soon as

possible.

Bose Agent Stay connected and will share the order number once

placed.

You ok

03/10/2025 10:00 PM GMT

You I am very grateful to you, I appreciate your support

03/10/2025 10:01 PM GMT

tracking number has mentioned.

Bose Agent This is the importanat requirement to place the order.

03/10/2025 10:02 PM GMT

Bose Agent Important*

You Unfortunately, I threw away the box, I didn't know it

could be useful

03/10/2025 10:03 PM GMT

You Please excuse me, I'm all sporty now I'll let my father

down

03/10/2025 10:04 PM GMT

You My father hoped for me, and I made such a huge mistake

by throwing away the box

Bose Agent I am sorry but without the outside image with the label

and tracking number, I am not able to place the order.

Bose Agent Because I have to attach these images before placing the

order.

03/10/2025 10:05 PM GMT

You I understand you, can you give me your contact

information so I can get in touch with you later? I'll try to

find the box

03/10/2025 10:06 PM GMT

Bose Agent I [Link] me share the contact number with you.

Bose Agent Great! Could you please send me a picture of the box

with the tracking number visible?

03/10/2025 10:07 PM GMT

You 2025-03-10 [Link]

03/10/2025 10:08 PM GMT

You I sent you a photo I had

Bose Agent Thank you for sending the photo. Let me check it and get

back to you shortly.

You Okay, I'm waiting for you

03/10/2025 10:10 PM GMT

Bose Agent Upon checking, I am afraid that I am not able to see the

tracking number and without the tracking number on the

box.

03/10/2025 10:12 PM GMT

You But it contains information about the sender and the

recipient

03/10/2025 10:14 PM GMT

Bose Agent I understand, but the tracking number is essential for

processing as it should contain the tracking number and

the shipping label.

03/10/2025 10:15 PM GMT

You Okay, I can send a photo later when I find the box, how
 do I contact you?

03/10/2025 10:16 PM GMT

Bose Agent You can reach out to us through our customer service

hotline or mobile number.

Bose Agent Let me share the number with you.

03/10/2025 10:17 PM GMT

Bose Agent Here is the contact number :- 1-800-278-1083

Monday - Friday

9 AM - 9 PM ET

Saturday

9 AM - 7 PM ET

You Ok I will contact you when I can find the box

Bose Agent Sounds good! If you have any other questions in the

meantime, feel free to reach out.

Bose Agent Thank you for being so nice and polite over the chat!

Take care and have a great day!

03/10/2025 10:18 PM GMT

You Please tell me the case number or leave a note so that

your colleagues know that I only need to provide a photo

of the shipping label

You Thanks

Bose Agent Thanks for contacting Bose support. Have a wonderful

day ahead. Bye

You Have a nice day

Bose Agent Thank you! Have a great day!

Platform Integration [Link]

User 7Qyh8xD1wbRmjk1?sessionType=Agent&

messagingSessionId=0MwPb00000CJAG5

Platform Integration Bose Agent ➖

User