ASSESSING USER LEVEL OF SATISFACTION IN PNUV CAMPUS LIBRARY

LEARNING RESOURCE CENTER: IDENTIFYING KEY FACTORS AND

OPPORTUNITIES FOR IMPROVEMENT

Name: (optional)_________________________ Course/Year/Sec: ___________________

Department / Office: ___________________ Gender: ☐ Male ☐ Female

Educational Attainment: ☐ Undergraduate ☐ Master’s Degree ☐ Doctorate Degree

Age: ☐ 20 years old & below ☐ 21-30 years old ☐ 31-40 years old
☐ 41-50 years old ☐ 51 years old & above

Type of User:
☐ Faculty ☐ Student
☐ Staff ☐ Top Management

DIRECTIONS: Put a ✔check on the space provided of your preferred answer. Please do not
leave any
item unanswered.

How often have you visit the library?

PART I. STAKEHOLDERS’ SATISFACTION

Instruction: Please rate the level of satisfaction for the library personnel, services, facilities and equipment.

5 - Very Satisfied 4 - Satisfied 3 – Somewhat Satisfied 2 - Dissatisfied 1 - Very Dissatisfied

A. PERSONNEL
Questions 5 4 3 2 1

1. Library personnel are approachable and offers their assistance

without discrimination.

2. Library personnel have education and experience sufficient to

their positions and the needs of the organization.

3. Library personnel shows interest in my information needs.

4. Library personnel provides quality service.

5. Library personnel responds in a timely manner.

6. Library personnel fairly implements the rules and regulations to

all users.

7. Library personnel contribute to the knowledge base of the

profession.

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8. Library personnel demonstrate commitment to on-going
professional development, maintaining and enhancing knowledge
and skills for themselves and their co-workers.

9. Library personnel suggest reference/s that precisely answers

my research needs.

10. Library personnel engage with library student employees to

provide mentoring that improves student services.

If you rated any of the above items as DISSATISFIED or VERY DISSATISFIED, please let us know why.
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B. RESOURCES
Questions 5 4 3 2 1

[Link] library provides collections that incorporate resources in a

variety of formats, accessible virtually and physically.

2. Resources are up to date and relevant to my course needs.

3. The library organizes information for effective discovery and

access.

4. The library ensures long-term access to the scholarly and

cultural record.

5. The library provides one-on-one assistance through multiple

platforms to help users find information.

6. Recommended learning resources were entertained by the

library personnel.

7. The library provides access to collections aligned with areas of

research, curricular focus, or institutional strengths.

8. List of new book arrivals and other relevant information were

posted on the bulletin board.

9. The library develops resource guides to provide guidance and

multiple points of entry to information.

10. Linkages to other libraries were available to provide access in

terms of unavailability of reference/s needed.

If you rated any of the above items as DISSATISFIED or VERY DISSATISFIED, please let us know why.
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C. FACILITIES
Questions 5 4 3 2 1

1. Computers and electronic equipment are accessible in the

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library.

2. Printing and photocopying services are adequate.

3. The library’s physical space features connectivity and up-to-

date, adequate, well-maintained equipment and furnishings.

4. The library provide safe and secure physical and virtual

environments conducive to study and research.

5. The library provides clean, inviting, and adequate space,

conducive to study and research with suitable environmental
conditions and convenient hours for its services, personnel,
resources, and collections.

6. Library space is adequate where users interact with ideas in

both physical and virtual environments to expand learning and
facilitate the creation of new knowledge.

7. The library is strategically located and is accessible to students,

faculty and other clientele.

8. Space is provided for print resources as well as workstations for

electronic resources.

9. The library is well lighted, well-ventilated and conducive to

learning.

10. Ramps for the physically disabled are provided

If you rated any of the above items as DISSATISFIED or VERY DISSATISFIED, please let us know why.
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D. SERVICES
Questions 5 4 3 2 1

1. Library hours are visible.

2. Rules and regulations were posted conspicuously.

3. The library adopts a system which provides faculty, students

and other users greater access to its collection and services.

4. The library promotes and disseminates its program through a

regular announcement of its new acquisitions, resources,
facilities and services.

5. Librarians/staff are available during library hours to assist and

provide library services to users.

6. There is a functional and interactive library web page.

7. Online database were available and accessible

8. Resource sharing with other institutions were practiced.

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9. The library regularly conducts orientation.

10. Library services were enough to cater the information needs

of the institution.

If you rated any of the above items as DISSATISFIED or VERY DISSATISFIED, please let us know why.
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PART II. STAKEHOLDERS’ PERSPECTIVES

Instruction: Please rate the level of importance which you ideally preferred for the modern library learning
environment.

5 - Very Important 4 - Important 3 - Fairly Important 2 - Slightly Important 1 - Not important

A. STUDY ENVIRONMENT
Preferences 5 4 3 2 1

1. Area surrounded by small cluster tables

2. Surrounded by books

3. Large Open Spaces with Large Tables

4. Low Light study environment

5. Music Lounge

Others, please let us know if there are any other study environment that you consider important.
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B. EQUIPMENT AND TECHNOLOGIES

Preferences 5 4 3 2 1

1. Movable walls and furniture

2. Device Charging Stations

3. Library Augmented Reality App

4. Pen Translator

Others, please let us know if there are any other equipment and technologies that you consider
important.___________________________________________________________________________

C. RESOURCES
Preferences 5 4 3 2 1

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1. Web Access Resources

2. Audiobooks

3. Reliable Wireless Network

4. Multimedia Hub

5. Offline Database Resources

Others, please let us know if there are any other resources that you consider important.

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D. SERVICES
Preferences 5 4 3 2 1

1. Mobile Library

2. Rest / Lounge Space

3. Coffee / Food Area

4. Board Games

5. Collaborative Space with Presentation Equipment

6. Quiet Study Spaces

7. Big Study Hall with comfortable furniture

8. Group Study Rooms

9. Individual Study Carrels

10. Services for PWDs (Braille books)

Others, please let us know if there are any other services that you consider important.

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E. OTHER DESIRED FEATURES

Preferences 5 4 3 2 1

1. Terrace

2. Lockers

3. Vending Machine

4. Aquarium

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5. Planetarium

6. Outdoor Library

Others, please let us know if there are any other desired features that you consider important.
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Thank you for your participation and imparting your valuable ideas and suggestions!

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