Communicating and influencing
● communicate clearly and concisely both orally and in writing
○ Ensuring all correspondence is clear with limited to no
jargon
○ Ensure that sentences are clear and well structured
● take time to consider the best communication channel to use for
the audience, including making the best of digital resources and
considering value for money
○ Email - not instantaneous, little to no cost, traceable and
time stamped
● interact with others in an enthusiastic way
○ Use of tone, constructive language, persuasive language
● express ideas clearly and with respect for others
○ Using clear language, basic English so that people who
speak English as a second language can easily engage.
● listen to and value different ideas, views and ways of working
○ Ensure all participants have an opportunity to speak and
share their ideas
● respond constructively and objectively to comments and
questions
○ Respect and clarity when responding to people’s input
● handle challenging conversations with confidence and sensitivity
○ Using empathy and care when dealing with difficult
conversation - mental health of individuals with anxiety
Working together
● develop a range of contacts outside own team and identify
opportunities to share knowledge, information and learning.
○ Networking around PT Ops to get support on various
queries where I don’t know how to resolve the issue
● show genuine interest when listening to others
○ Maintaining eye contact, acknowledging what is being said
and showing understanding. Requesting clarification when
something is not understood.
● contribute to an inclusive working environment where all
opinions and challenges are listened to and all individual
needs are taken into account
○ Being mindful of everyone’s strengths and needs within my
team.
○ Recognise the importance of all individuals’ cultural
experience within the team.
○ Ensure all people in the team have an opportunity to voice
their opinions and no one is spoken over.
● ensure it is clear that bullying, harassment and discrimination
are unacceptable
○ Set and enforce clear expectations so that everyone is
treated with respect and dignity
● offer support and help to colleagues when in need, including
consideration of your own and their wellbeing
○ Express the willingness to help
○ Clear and concise communication of availability for support
● change ways of working to aid cooperation within and
between teams in order to achieve results
○ Making use of different digital tools to develop new ways of
working and integrating ease of collaboration.
Developing Self and Others
● Identify gaps in own and team’s skills and knowledge
○ Workshop program - workshop lead training and
safeguarding
● set and consistently meet development objectives
○ At the end of each workshop i wrote an evaluation for myself
and fellow workshop leaders from which I set us 3 goals
each to be met in the planning and delivery of the following
session
● seek learning opportunities
○ Networking with other creative organisations and providing
workshops with different teams to collaborate and share best
practice
● support the development plans of all colleagues, recognising
how diversity of experience/background can help to build an
inclusive team culture
○ Drawing pon the strengths and experiences of team
members to pool together our respective attributes and put
them to good use in the workshop sessions
● consider the contributions of all team members and delegate
work to aid the learning and development of all
○
● encourage and listen to developmental feedback from
colleagues
○ Open dialogue with colleagues on how sessions have run
and