Personal Improvement Plan (PIP)
Name of Colleague: Job title:
Name of Manager: Date:
Task Area for Development Development Objective Tools/Support Review Date
(Please detail the Example of the development area & the Effect this has (Please detail what the colleague needs to Change/Continue in
(required to achieve objective) (This should be an achievable & specific date)
on the business, team & colleague) order to improve. Make objective SMART)
Scheudled clocking in and clocking out not completed in line
CH to set alarms at each stage of the clock in and TL to assist for the first three days with
with daily proccedures, The effect this has on the buisness is
clock out process, escalate if they are going over reminders, then CH to take To be reviewd after one week initially,
that work load for other colleagues increases, it also could
hours to a TL and ensure all information is fed back responsibility with alarms to clock in then bi weekly for 2 months.
have an effect on the colleagues pay if this is not completed
to TL. and out for their shift.
and the colleague hasn't clocked in on time.
TL to provide some additional shirts to
CH uniform standards have not been In line with company CH to take responsibility to look at their current
aid with the supply for the CH. TL to
policy. The effect this has on the buisness is not being on uniform allotment and advise which additonal items To be reviewd after one week initially,
re-send the uniform standards guide
brand and being present in the red uniform which the are required to ensure they have a full up to then once order has been received.
and order more uniform if there is non
company is synonymous with. standard set.
in stock at the office.
CH CSATs have been below the minimum requirement for the
CH to review the materials sent by TL and remind
past two months. This has an effect on all areas of the
themselves the learning outcomes in those
buisness as we are sored based on customer service an in
materials.
turn creating memories for our customers to ensure they TL to carry out Biweekly review of
Email sent contained excerpts from the L&D training
have a lovely holiday. CH Attitude remains a complaint driver CSATs with the CH and to complete
for effective complaint handling. Email sent Ted talk To be reviewd in one month.
and complaints from our customers to the UK can be unsafe weekly observations on the CH
– 3 ways to resolve a conflict. CH to take
for our brand. Complaints to the UK, in particular in relation providing on the spot feedback.
responsibility for undertaking thier own research via
to something like attitude can also have a cost consqequence
video platforms or via colleagues to understand how
where compensation or holiday vouchers need to offered to
they deal with conflict.
resolve an issue and restore trust with our customers.
Manager’s Comment's & Signature
MANAGER SIGNATURE & DATE CH is continuing to gain knowledge and with the help of the development plan, can have key focus areas to further develop. CH to take responsibility to escalate when there are
areas they do not understand and TL to support then or guide them through these areas. TL to spend additional time with CH and plan in Bi weekly meetings to go through CSATs
and order additional uniform for the CH. Three task areas are a good starting block for the colleague to imrpove their overall performance under the guidance of the TL.
Manager’s Comment's & Signature
MANAGER SIGNATURE & DATE CH is continuing to gain knowledge and with the help of the development plan, can have key focus areas to further develop. CH to take responsibility to escalate when there are
areas they do not understand and TL to support then or guide them through these areas. TL to spend additional time with CH and plan in Bi weekly meetings to go through CSATs
and order additional uniform for the CH. Three task areas are a good starting block for the colleague to imrpove their overall performance under the guidance of the TL.
Colleague Signature
COLLEAGUE SIGNATURE AND DATE.
Personal Improvement Plan (PIP)
Name of Colleague: Job title:
Name of Manager: Date:
Task Area for Development Development Objective Tools/Support Review Date
(Please detail the Example of the development (Please detail what the colleague needs to
area & the Effect this has on the business, Change/Continue in order to improve. Make (required to achieve objective) (This should be an achievable & specific date)
team & colleague) objective SMART)
Manager’s Comment's & Signature
Colleague Signature
Personal Improvement Plan (PIP)
Name of Colleague: Job title:
Name of Manager: Date:
Task Area for Development Development Objective Tools/Support Review Date
(Please detail the Example of the development (Please detail what the colleague needs to
area & the Effect this has on the business, Change/Continue in order to improve. Make (required to achieve objective) (This should be an achievable & specific date)
team & colleague) objective SMART)
Manager’s Comment's & Signature
Colleague Signature