AMINA MAHMOOD AHMED
Nairobi | +254 (0) 799025973 | aminamahmood839@[Link]
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Adaptable and efficiency oriented Hospiyality Professional with over 2 years combined experience in dealing with
different types of Guests in the Hospitality Industry. Influential communicator able to guide cohesive teams towards
shared goals and advancement. Personable and approachable; enjoys meeting and interacting with different people.
Able to work in a fast-paced-high pressure work environments whilst maintaining calmness. Proven ability to
recognize, listen and resolve customer issues quickly and effectively to foster positive relationships with them so as
to promote customer satisfaction and loyalty. My objective is to add value to your team by providing acquired latest
customer experience expertise and develop my skill set further in order to improve on the Company’s brand image
and enhance its purpose and profitability.
PROFESSIONAL QUALIFICATION
✓ Diploma Flight Operations & Dispatch, East African School of Aviation. – 2017 to 2018
✓ Kenya Certificate of Secondary Education, Xaverian Secondary School,Kenya – 2013-2016
KEY PROFESSIONAL SKILLS
✓ Excellent creative ability to combine the latest customer experience trends to please the Customer.
✓ Ability to cultivate positive atmosphere with high-performance employees.
✓ Proven ability to understand an Organization’s culture and align it with staff expectations to deliver maximum
results.
✓ Ability to deal with difficult individuals in a polite, professional yet firm manner.
✓ Possesses a fun and vibrant personality that customers find refreshing and appealing.
✓ Enthusiastic leader with a personable and trustworthy character.
✓ Well presented, polite, tactful and friendly.
✓ Ability to work under pressure in a fast-paced environment.
✓ Possess adaptability skills to adjust to any situations.
✓ Excellent communication skills to ensure effective communication with other staff.
✓ Efficient decision-making skills concerning aviation and problem solving in any situation.
✓ Culturally aware in order to work efficiently with other staff.
✓ Flexible, can work at moments notice when required.
CORE COMPETENCIES
Team Leadership | Public Relations| Hospitality Background | Scheduling | Communication skills | Budgeting | Excellent
Speaking Voice | Safety procedures | Customer experience skills | Decision making skills | Tactful| Listening Skills |
Hostessing | Integrity & Ethics
CAREER HIGHLIGHTS
Hostess | PrideInn Paradise Beach Resort & Spa | October 2022 to Present
Key Achievements:
● Anticipated guests’ needs, responded promptly, and acknowledged all guest concerns.
● Received numerous positive comments on trip advisor because of excellent provision of service.
● Managed VIP clients and other senior delegations.
● Hosted and welcomed guests.
● Responsible for taking care of every VIP.
● Reserved tables for guests at the restaurant.
● Welcomed guest into the restaurant and ensured they are sat according to their numbers.
● Successfully planned a surprise proposal at the beach for a couple.
● Ensured every single conference meeting happening for the day had everything required set up ready.
● Assist at major Company events at other locations when available.
● Attend meetings and training as directed.
● Any other duties as may occasionally be required by the Banqueting Manager.
● Covering Duty Manager shifts when required.
● Setting up banqueting rooms, dining tables, coffee and full beverage bars.
● Serving food and beverages on functions.
● Keeping service and buffet stations neat and clean at all times during service.
Intensive Apprenticeship Program|PrideInn Paradise Beach Resort & Spa| September 2022
Key Contributions and Results
● Actively listen to resolve complaints.
● Hosted and welcomed esteemed guests.
● Learned hospitality as a whole and every department's role.
● Checked up on the guests well being and stay at the hotel.
● Learned the front office system.
● Taking guests orders, communicating them effectively to the kitchen and in addition, memorizing the menu and
offering recommendations to upsell appetizers, desserts and drinks.
Receptionist|Ajwa Madina| January 2022 to August 2022
Key Contributions and Results
● Responsible for processing internals daily.
● Ensure all company safety policies and procedures are strictly followed.
● Answer calls and direct customer to the appropriate department and ensure to follow up in a timely manner.
● Attend to waiting customers.
● Maintain confidentiality of customer and company information at all times.
● Responsible for daily filing(service repair orders, parts counter tickets, card deal files, and hard copies).
Mobile Money Agent|Al Haq Communications| February 2020 to November 2020
Key Contributions and Results
● Facilitate safe and efficient transactions.
● Banking.
● Attending to all calls and emails.
● Handling and maintaining records of callers’ inquiries.
INTERNSHIP EXPERIENCE
Intern|Kenya Airports Authority,Bomas of Kenya| April 2019 to July 2019
ACCOMPLISHMENTS
Aviation Expertise: I recognize the importance of solid expertise in aviation and especially the utilization and enhancing
better services and opportunity your company will best offer.I have a great sense of commitment to this position and offer
a well-rounded view of the world of aviation which will be beneficial to your company.
INTERESTS
● Travelling
● Volunteering
● Reading
● Swimming
REFERENCES
Available upon request.