Associate
Handbook
HelloFresh
Contents
3 Who are Adecco?
Your Assignment Standards of performance and
behaviour at work
5 Welcome
27 Behavioural Expectations
6 Meet the Team
28 Site Rules
7 Contact Us
30 Drug & Alcohol Policy
8 About HelloFresh
31 GDPR & Behaviour
9 Contract of Employment / Hours of
32 Disciplinary Policy
Work
10 Clock In & Out / Personal
Information Health and Safety
11 End of Assignment 35 Health and Safety Overview
36 Manual Handling & Hazards
Absence 37 Fire Safety
13 Attendance & time keeping 38 General Safety
14 Health review policy 39 Personal Protective
Equipment (PPE)
15 Sickness absence
Other
Pay and Benefits
41 GDPR
19 Payroll
42 Equality & Diversity
20 Hourly Rate / General Info
43 Anti-Discrimination and
21 Statutory Sick Pay (SSP) Harassment
22 Annual leave 44 Employee Assistance
23 Agency Worker Regulations (AWR) 45 Mental Health
24 Pension & Tax
46 Declaration
25 Benefits
Associate Handbook 2
We are the world's leading workforce solutions
company, offering flexible placement, permanent
placement, outsourcing and managed services
across all sectors.
At Adecco, we believe in the potential of people. We
deliver the right talent capabilities at the right time,
enabling flexibility and agility for clients. Our global
scale, local knowledge, and ‘always-on’ approach
matches the best candidates across a wide range of
office, industrial and service sector roles. As a career
partner, we support the employability of our
Associates and are committed to their success.
Your Assignment
4
Hello and welcome
to Adecco
Congratulations on securing your temporary assignment at HelloFresh with
Adecco!
The purpose of this handbook is to provide you with all the information relevant to
your assignment at HelloFresh. It is in your interest to take the time to read the
handbook and familiarise yourself with the content. This handbook should be your
first point of reference for any questions/queries that you may have.
Our aim in producing this document was to create a one-stop information point
where you would be able to access all the information you are likely to need in
relation to your employment with us. The Handbook and corresponding policy
documents form part of your contract of employment with Adecco.
The document gives an overview of the terms and conditions of your employment
with Adecco, and outlines what you can expect from us as your employer, in
addition to setting out what is expected of you whilst you are on a temporary
assignment at Hello Fresh. In return we ask you for a high degree of commitment,
dedication and loyalty to help us achieve the aims and objectives of the Company.
I hope you find this a useful guide during your employment with us. However, if
you are unable to find the answer to your question here, please feel free to contact
your dedicated Adecco onsite team who will be able to find an answer for you.
Thank you
Trevor Wynn
Account Director
5
Associate Handbook 5
Your Adecco
team
Trevor Wynn
Account Director
Charlie Stock
Account Manager
Kayleigh May
Dual Onsite Manager @ The
Beehive & The Granary
Mohammed Samee
Onsite Manager – The Windmill
6
Associate Handbook 6
Contact Us – Pre assignment
08083047653
Contact Us – Onsite @ Derby
07745 115275
Contact Us – Onsite @ Nuneaton
07715 622917
Contact Us – Onsite @ Banbury
07715 622737
7
Associate Handbook 7
About
At HelloFresh, our mission is to change the way people eat forever!
Since our 2011 founding in Berlin, Germany, we have evolved from the leading
meal kit company to the world's leading fully integrated food solutions group. In
Q3 2021, we delivered 227 million meals and reached 6.94 million active
customers globally.
The HelloFresh Group encompasses six brands, offering high-quality food and
recipes for diverse meal occasions. We meticulously plan, responsibly source,
and conveniently deliver every ingredient needed to create delicious meals
directly to your door. Only HelloFresh equips you with the tools for culinary
excellence every day. Making a meal a delicious accomplishment requires hard
work and the expertise of skilled individuals. From our creative Designers and
talented Copywriters to our data-savvy Scientists and tech-savvy Engineers, as
well as our dedicated farmers, pasta makers, and meticulous packers, we
collectively disrupt the food supply chain and the multi-trillion-dollar food tech
industry.
Our Associate workforce, numbering over 25,000 employees worldwide,
encompasses a range of nations including the United Kingdom, United States,
France, Germany, and Australia. Joining us today will give you access to a range of
benefits including 70% discount on the HelloFresh product. Beyond our culinary
contributions, we believe in the power of shared meals to unite people of all
identities, backgrounds, and cultures.
We celebrate diversity in our workplace, ensuring everyone feels included and
valued. We extend this commitment to our partners and the communities we
serve, consistently listening, learning, and evolving to uphold these principles.
Our collaborative culture, driven by our diverse employee population, enables us
to connect with customers and turn their feedback into meaningful action,
improving our recipes and delivery processes.
Join us now as we perfect our recipe for success. Embrace the HelloFresh
experience where food innovation meets inclusivity. Visit our job openings and
explore exciting opportunities to be part of our culinary revolution!
8
Associate Handbook 8
Contract of
Employment
As an associate of Adecco, you will have received a contract of employment and
completed other documents at registration. You are employed directly by
Adecco, so should you have any problems or queries you should always address
them directly to Adecco.
Further detailed policies and procedures which may not be mentioned as part of
this document, but still form part of your conditions of employment with us can
be accessed through your Adecco representative. All temporary associates will
be aligned to the standard Adecco policies in relation to your employment
matters.
This handbook summarises the main terms of your employment with Adecco.
Adecco reserves the right to change its terms & conditions and employment
policies from time to time. You will be notified at the earliest opportunity of
these changes by way of general notice to all associates affected by the change.
Hours of work
Your normal hours and working pattern will be specified by your Adecco
recruitment team and detailed on your assignment confirmation Letter. Your
breaks will be communicated by your onsite team.
Adecco may vary your hours and pattern of working from time to time in line
with HelloFresh requirements.
Breaktimes will be detailed on your 1st day onsite.
9
Associate Handbook 9
Clocking In/Out
You need to use the pass provided to clock in/out whenever you start or finish
work. You should be Clocking in should be no more than 5 minutes before your
shift and 5 minutes after.
Clocking in/out is also used for Health and Safety to check all names are present
and correct so it is very important to make sure you have clocked in/out correctly.
If you fail to clock in/out, leave early or arrive late your pay will be affected. It is
imperative you inform Adecco of forgotten clocks-ins, to register your attendance
and ensure your pay is correct.
Any misuse of the clock-in system may result in the Adecco disciplinary policy
being applied.
Please remember, it is your responsibility to ensure you clock in and clock out.
Changes to personal information
It is important that our records are correct, as inaccurate or out of date
information may affect your salary or cause difficulties in situations where contact
is required for emergencies.
You must notify the Adecco Onsite team of any changes to your personal
information that includes:
• Name
• Home address
• Telephone number
• Bank account details
• Emergency contact
Personal data on associates is held in accordance with the provisions of the
Company’s Data Protection Policy which will be made available for inspection by
you if required.
10
Associate Handbook 10
End of Assignment
Your temporary assignment at HelloFresh can be terminated at any time. You
can end your assignment at any time by giving Adecco 2 weeks’ notice.
If you choose to end your assignment, please note you will still be employed
with Adecco, it is just your temporary assignment at HelloFresh that will have
come to an end.
Adecco will pass your CV to the Adecco branch network should you wish for
Adecco to find an alternative assignment for you. If you choose to end your
employment with Adecco also, you will need to submit your resignation
providing the correct level of notice as outlined in your contract of employment.
Please contact your Adecco Onsite team if you need further clarification.
Before leaving, you must hand over to your Adecco onsite team all articles
belonging to HelloFresh / Adecco, including your ID badge, any uniform issued.
11
Associate Handbook 11
Absence
Associate Handbook 12
Attendance and
Timekeeping
You are expected to attend work each day, on time, as per your agreed shifts.
If you are unable to attend work due to sickness or injury, you must contact the
Adecco on-site team by Text/Phone or Email on the day of your absence no later
than 4 hours from the start of your shift informing them of:
The reason for your absence
The likely time or date of your return to work if known
A point of contact at which you can be reached, if required
The Absence Phone number and Email Address for your site will be supplied to
you as part of your induction.
Notification should be made by you personally unless circumstances prevent this.
The Onsite team may call you back on the day of your absence to discuss.
During prolonged periods of absence, the Adecco on-site team should be kept
informed of progress and an expected date of return.
You must contact the Adecco on-site team on each day of absence, until you
have returned to work.
Where you know you are going to be off work for a set period, i.e. where your
doctor has signed you off for a specific period, there is no need to Email in daily
however you should inform the Adecco on-site team of the duration that you
have been signed off for. A doctor’s note is required for absences of 8 calendar
days or greater.
Colleagues arriving after the commencement of their shift are considered to be
late.
If you leave your shift early, you must report to the Adecco Onsite team before
leaving site, without exception.
13
Associate Handbook 13
Health Review
Policy
Adecco recognises there are times when you are not able to attend work due to
illness even if you want to, our Health Review Policy covers all types of sickness
scenarios, and our first aim is to provide the support you need to get you back to
work when fit to do so.
We also appreciate there may be times when you need to take leave from work
for personal reasons or to fulfil various public duties, to support you to balance
the demands of life outside work we can provide various leave of absence types
depending on the circumstances. Please note you may be asked to provide the
appropriate supporting documentation if applicable.
All absence from work is managed on an individual basis taking into account the
circumstances regarding the reasons for absence; this ensures that all associates
are treated fairly, and upon your return from an absence, a return-to-work form
will be completed by the Adecco onsite team to discuss your time off work.
All types of absence from work regardless of the reason need to be reported to
the onsite team on the day of your absence. Failure to report your absence in the
correct way can ultimately lead to the end of your assignment
14
Associate Handbook 14
Sickness Absence
Each time you have a period of sickness, your Adecco on-site team will review
your sickness absence over the last 6 months against the thresholds defined
below for the purposes of applying the Health & Absence Policy.
If the period of sickness absence meets one of these thresholds, action
(extended return to work and record of concern) may be taken under the
Absence Review Process, detailed below:
The Agency Associate has an absence occurrence within their first full working
week outside of training days, or
The Agency Associate has had 3 occurrences of absence due to sickness or injury
during the 6 months dating back from (and including) the first day of absence.
Unauthorised Absence
Unauthorised absence is made up of two elements, Absence incidents and
Serious Absence Incidents. These are explained in more detail under the
relevant headers below. Unauthorised absence will be managed as conduct and
Adecco will take into account any record of concern on file for conduct when
reviewing your unauthorised absence.
Unauthorised Absence- Incidents
Each of the following incidents will be known as an Absence Incident:
Clocking in after your scheduled shift was due to begin.
Clocking out early before your scheduled shift has finished (exceptions to this will
only apply if you have approval from an Agency Manager or its sickness related).
Taking a longer rest break than you have been allocated.
Taking unauthorised breaks in your shift.
If there are 6 or more Absence Incidents within a rolling 6-month period, an
investigation will commence to review your conduct.
15
Associate Handbook 15
Unauthorised Absence – Serious Incidents
If one of the following incidents occurs at any time, an investigation will
commence to review your conduct. Each incident will be known as a Serious
Absence Incident:
Failure to call the Adecco on-site absence line to report your absence in
accordance with this Policy these are referred to as “No Call No Show”.
Failure to call the site absence line to report absence in accordance with this
Policy within the first 4 hours of your shift, these are referred to as “Call No
Shows”;
Leaving site without informing Adecco or your manager would be classified as
Serious Absence Incident.
Using a security badge other than your own or asking another agency colleague to
clock you in or out. If you are found to be using a security badge other than your
own, if you ask another agency colleague to clock you in or out, or if you allow
someone else to use your security badge for any reason, it may lead to
misconduct action, up to and including the end of your assignment.
No Call No Show
If you are absent from work for 1 shift and do not report your absence to the
onsite team – Adecco may conduct an extended return to work and potentially
issue a record of concern for conduct dependent on individual circumstance
If you are absent from work for 2 shifts (Consecutive or Non-consecutive) and do
not report the absence to the onsite team – Adecco may conduct an extended
return to work and potentially issue a conduct record of concern for conduct
dependent on individual circumstance.
If you are absent from work for 3 shifts (Consecutive or Non-consecutive) and do
not report the absence to the onsite team before 4 hours of the shift has elapsed
– Adecco may end your assignment at HelloFresh .
Should an Agency Associate have mitigating circumstances then this may result in
the absence being excluded from the formal management process.
16
Associate Handbook 16
Standard Return After each period of absence where you have not met a
To Work threshold a standard RTW will take place.
This is an electronic form that the agency associate must
complete prior to returning to work to capture the reasons
for the absence, understand any contributing factors and
determine that they are fit to return.
The Adecco representative will explore whether you require
any support to ensure that you able to attend work.
Extended Return The purpose of the Extended Return to work is to consider
To Work the absences and decide whether you should be issued with
Including a Record of Concern.
Absence Review • The number, frequency and level of absences will be
discussed, along with the reasons for the absences, the
likelihood of further absence and any reasonable
support that can be provided to enable you to attend
work.
• During the discussion, your Adecco agency
representative will discuss any relevant medical
information. If further medical evidence should be
obtained, and any action, which you can take to reduce
the level of your absences. The extended RTW will have
one of the two following outcomes;
Take no formal action (NFA) or
You will be issued with a Record of Concern (Level
dependant on any previously issued Record of
Concern)
Record of A Record of Concern will be issued taking into account
Concern relevant information during the extended return to work.
Please Note that there are 2 types of Record of concerns:
• Conduct Record of Concern, which will be issued
following the unauthorised absence policy.
• Health review record of concern which will be issued
following the health review policy.
17
Associate Handbook 17
Pay & Benefits
Associate Handbook 18
Weekly pay day
Payroll Friday
Weekly pay
You are paid weekly, every Friday directly into your Bank account. This is paid in arrears,
which means you work one week and are paid the following Friday for those hours.
You will be paid an hourly rate which will be indicated on your contract of employment.
Occasionally on Bank Holidays your pay date may change, however this will be
communicated to you by the on-site team.
Pay queries
Should you have any queries regarding your pay please contact the Adecco Onsite
team.
If they are unable to resolve the query, they will contact the relevant head office
department for further information. The deadline for any queries is 10am on a Monday
in order for us to rectify your query for payment that week, however it is always better
to raise a query as soon as you can.
19
Associate Handbook 19
Hourly rate and
general information
Your basic hourly rate of pay will be confirmed to you prior to the start of your
temporary assignment and will be outlined on your assignment confirmation letter.
Any subsequent amendments to your basic pay will be notified to you.
• Adecco UK&I’s pay slips will be issued electronically via email
• If any queries arise about pay please speak to your Adecco on-site team
immediately so that they can take appropriate action.
• Pay is transferred to your account weekly via BACS and is paid a week in arrears.
• It is your responsibility to provide us with the correct bank details. Failure to do so
will result in non-payment.
Overtime
Overtime is defined as all hours worked in excess of 42 hours, which has the prior
explicit approval of your manager.
During peak period, you will be expected to work overtime to suit business needs.
Your Adecco on-site team will provide further information regarding overtime
requirements.
Associate Handbook 20
Associate Handbook 20
Pay during absence
Statutory Sick Pay (SSP)
Statutory Sick Pay (SSP) may be payable in respect of periods of absence, subject
to qualification in accordance with the rules of the scheme and with submission
of appropriate certification.
There is no entitlement to SSP for the first 3 days of absence, known as waiting
days. Furthermore, where Associates are not working on assignment at the time
of becoming unwell, qualification for SSP differs and may not be applicable. For
more details, please contact your Adecco on-site team.
For periods of sickness between 4 and 7 days, you will be required to complete a
Self-Certification form which can be obtained from the Adecco Service Desk or
your Adecco Onsite team. (Knowingly completing a Self-Certification form with
false information will result in disciplinary action being taken, and likely dismissal
from your assignment).
For periods of sickness over 7 consecutive days in length (including weekends
and non-working days), you will be required to produce a Doctor’s ‘Fit Note’
certificate. This should be forwarded to your Adecco Onsite team as soon as
possible. Failure to supply a Doctor’s ‘Fit to Return’ certificate may result in loss
of pay.
Your Adecco on-site team will provide further information regarding Statutory
Sick Pay (SSP).
Associate Handbook 21
Associate Handbook 21
Annual leave
As set out in your contract of employment, you are entitled to paid annual
leave which will accrue in proportion to the amount of time you work.
You are reminded that all paid annual leave must be taken during the holiday
year in which it was accrued and may not be carried over.
Any accrued untaken annual leave will be lost . During your temporary
assignment with HelloFresh your holiday year runs from the first Monday in
October and to the last Friday in September.
Your Adecco on-site team will approve holiday only if they have the allowance
to do so and if you have enough holiday accrued.
If you need to cancel holiday or have any queries regarding the process, please
contact your Adecco on-site team and they will be able to assist you.
Holidays must be agreed with your manager as early as possible. The Company
will where possible try to accommodate individual preferences for holiday
dates, but the needs of the business may have to take precedence, particularly
where short or inadequate notice is given.
• The holiday year runs from the first Monday in October to the last Friday in
September.
• No annual leave will be authorised for more than 2 weeks, unless special
circumstances apply
• No holidays will be authorised during Peak periods, unless special
circumstances apply.
• You are not entitled to take unpaid leave. In extreme circumstances, it is at
the discretion of Adecco to grant unpaid leave.
• The daily pay rate of your holiday is calculated as an average of what you
have earned in the previous 52 weeks and not what based on your hourly
rate and hours worked. This means your daily pay rate can fluctuate (go up
or down) depending on what hours you have worked.
Associate Handbook 22
Associate Handbook 22
Agency Workers
Regulations (AWR)
The Agency Workers Regulations seeks to ensure that agency workers receive
the same entitlement or no less favourable treatment as comparable
employees with respect to basic employment and working conditions..
Adecco work with HelloFresh to ensure we are compliant with this legislation.
Training and Development
You will receive on the job training on your first day of your shift, and during
other times as prescribed by HelloFresh. If you have any questions regarding
training, then please contact the Adecco team.
23
Associate Handbook 23
Pension and Tax
Pension Auto-Enrolment
Adecco will automatically enrol you into our pension scheme provided that you:
• Are aged between 22 and state pension age
• Earn income that is subject to tax
• Have worked for us for three months
Our pension scheme is provided by NOW: Pensions and you will receive
information from them confirming whether or not you meet the criteria to be
automatically enrolled. If you have pension contributions on your payslip it’s
because you meet all three of the criteria above. If you want to contact them in
advance of
receiving this information or because you haven’t received any information to
date you can contact them on:
Telephone: 0330 1003334
Email: Pensions Mailbox: membersupport@[Link]
Remember that if you don’t want to belong to the scheme you are able to opt
out of it. In order to do this you must contact NOW: Pensions but only after they
have written to you. You also have the option of opting in to the pension scheme
before the 12 week period – you will need to contact Now Pensions directly
regarding this.
Please note that no member of Adecco can advise you on whether you should
join or not. If you are unsure, you should seek independent financial advice.
Tax
You will need to supply Adecco with your bank details on your first day and P45 to
ensure you are paid correctly straight away.
If you have any queries relating to tax you will need to contact HMRC directly.
The details you will need are below:
HMRC: 0300 200 3300
Adecco Reference: 951/AD220
Associate Handbook 24
Associate Handbook 24
Adecco benefits
Boost Benefits
As a valued associate, Boost Benefits is your go to place for discounts, wellbeing
and recognition. Explore your benefits on offer and gain access to our new
recognition scheme, exclusive for associates of The Adecco Group brands. From
groceries to gardening, electronics to fashion, holidays and even home utilities,
there are almost 1,000 different offers available to you, all of which can be used
on top of other sales and promotions. Your different ways to save include:
• Reloadable cards
• Cashback
• Instant vouchers
Find out more about Boost benefits in our eBook or watch the Boost Benefits
video.
Log in to your Boost Benefits account
Eye Care Vouchers
Your sight matters. If you work for long periods in front of monitors, computer
screens and other VDU, it can cause eyestrain. As an employer we provide and
fund an eye examination* to any employee using VDU and glasses if required
solely and specifically for VDU.
Your Specsavers voucher entitles you to:
• A full eye test
• One pair of glasses from the £49 Specsavers range or £49 towards glasses,
when required solely and specifically for VDU use
• £20 off when purchasing from the £99 range with Premium Club
• Safety Eyewear if required (working with machinery, chemicals, sparks etc)
Apply for a Specsavers voucher
Associate Handbook 25
Associate Handbook 25
Standard of performance
and behaviour at work
Associate Handbook 26
Behavioural
expectations
We will endeavour to work in a spirit of teamwork and co-operation, respectful
of others and understanding of their needs.
We must communicate openly with trust and honesty, creating an atmosphere
which fosters business growth and personal development.
We expect all employees to demonstrate the following behaviours:
• Treat others with dignity (treat others as you would like to be treated or,
even better, the way they want to be treated)
• Be open and honest (don’t be afraid to admit a mistake)
• Encourage an environment where no victimisation or favouritism exists
• Comply with, respect and support the Company Rules and Procedures (e.g.
Timekeeping, breaks, tidiness, hygiene and general housekeeping)
• Challenge the norm without fear of retribution (there are no bad ideas)
• Show a sense of urgency and focus and be accountable for your actions.
Persevere until the result is achieved.
• Be supportive of others and listen
• Encourage flexibility, initiative and positive leadership as an example to
others
• Be professional and always demonstrate integrity .
• Respect Company property and that of other people
• Show enthusiasm, smile and have fun
Our commitment is to work as a total team to fulfil the expectations of our
customers and our Company. If you see, hear or observe employees or
managers demonstrating inappropriate conduct towards others, then you are
urged to report such incidents to your Manager and an Adecco Consultant
promptly. You can be assured that there will be no threats or acts of retaliation
against any individual who, in good faith, reports any act of inappropriate
conduct.
27
Associate Handbook 27
Site rules
Dress Code and Appearance
Adecco / HelloFresh does not seek to inhibit individual choice in relation to your
appearance. Although HelloFresh recognises that dress is a matter of personal
taste, it is essential that associates wear dress that complies with health and
safety regulations as well as that which is appropriate to the business
environment, the team atmosphere. The dress code is warm casual dress and
safety boots. Please see the Adecco Onsite Team for more details.
Dress code DO’S
• We want to maintain a safe workplace where everyone feels welcome
• Casual & comfortable clothes
• Comfortable safety shoes
• Personal Protective Equipment (PPE) – Supplied by Adecco where required
• Badge lanyard with a safety break-away clasp
• Always wear a hat and/or a hairnet and beard snood while on the shopfloor
Dress code DON’T’S
• Hats should not have bobbles or sequins
• Hoods are not permitted
• Pictures, symbols… or tattoos not “rated PG ”
• Drawstrings or chains that hang
• Revealing, loose, torn or dirty clothes
• Unsafe shoes
Security Badge
HelloFresh will issue you with a Security badge which is used for identification and
time clocking purposes. You must display and wear this security badge at all times
whilst on HelloFresh premises. It must be visible and unobscured by anything.
This remains the property of HelloFresh and you must return it at the end of your
assignment with HelloFresh.
You must not bring any unauthorised person on to a HelloFresh site.
Associate Handbook 28
Associate Handbook 28
Site rules
Security / Associate Lockers
HelloFresh take reasonable care to safeguard your personal belongings, but do
not accept responsibility for loss or damage. Do not leave money or valuables
where they could be a temptation to others.
Lockers are provided to secure all personal belongings. You must bring your own
padlock to secure the locker and ensure that your locker is emptied, and your
padlock removed at the end of every shift.
Use of mobile phones and imaging
policy
Mobile phones must not be taken onto the warehouse floor; they must be kept
in your locker at all times whilst on site, only being switched on when you leave
the building or on a break.
Private cameras and other equipment capable of recording an image (including
private mobile phones with camera facilities), are not permitted at your work
area.
Failure to comply with these policies will result in an immediate disciplinary
procedure.
Use of iPods / MP3 Players
The use of iPod or MP3 players is not permitted on the warehouse floor.
Associate Handbook 29
Associate Handbook 29
Drug & Alcohol
Policy
To ensure the safety and wellbeing of all associates, Adecco and HelloFresh have
agreed to implement drug and alcohol screening within the following
parameters:
• Where line managers and/or Adecco Representatives observe unusual
behaviour, unacceptable performance or have cause to question safety of an
individual or those around him or her or they have reason believe that an
associate is suffering from the effects of drugs or alcohol
• Following an accident, incident or near miss where appropriate
• The screening will be carried out by our nominated external provider
• All workers are subject to random drug and alcohol tests. If a worker refuses
a drug test they will be removed from site.
• If a positive result is produced from the drug test, the worker will be
removed from site. If the drug test is pending, then the worker will be
suspended until the test is confirmed .
• Bringing alcohol or any unlawful drugs to the workplace, and / or imbibing
them there is strictly prohibited both during work time or during a period
prior to work where the effects carry over to the workplace. Any such
instances will be dealt with under the disciplinary procedure and may result
in the termination of your assignment / contract of employment.
Associate Handbook 30
Associate Handbook 30
Confidentiality &
Data Protection
You will be asked at the point of registration to complete and sign a HelloFresh
Confidentiality agreement and Data Protection Agreement in which you agree
not to use or disclose, for the benefit of anyone other than HelloFresh any
confidential or trade secret information, even when your temporary assignment
has ended.
Whilst you work for us, we will collect and use information about you in order to
manage our relationship.
More information about how we use your personal information can be found in
our Worker Privacy Information Statement which you can access here:
[Link]
General Behaviour /
Gross Misconduct
Adecco will not tolerate any misuse of company property, inappropriate
behaviour towards work colleagues, management or contractors on site,
including abusive behaviour, discrimination or any blatant non-compliance of
site rules or regulations.
Following a full investigation, we will take direct and appropriate action with
anyone found guilty of any of the above.
Associate Handbook 31
Associate Handbook 31
Disciplinary policy
This policy applies to all employees working on assignment for Adecco.
The primary aim of the policy is to help individuals whose performance and/or
conduct has failed to reach the required standards to make necessary
improvements.
The policy does not form part of employees’ contracts of employment with Adecco
or otherwise have contractual effect. In all cases, before disciplinary action is taken
the employee will be informed of the allegations made against him/her and an
investigation will be held to establish the facts surrounding the complaint. The
employee will have the opportunity to state his/her case and to put forward any
extenuating circumstances.
Disciplinary Procedure
An employee invited to attend a disciplinary hearing which may result in the
termination of their employment or other disciplinary punishment will receive a
written explanation of the allegation against them.
Disciplinary hearings will be conducted in such a way to make sure that the
employee is able to present their case. At all disciplinary hearings the employee
has the right to be accompanied by a fellow colleague or recognised trade union
representative of his/her choice.
If a complaint is upheld the employee will be informed of the disciplinary action to
be taken and the improvements in conduct or work performance that are required.
The disciplinary procedure may be invoked at any of the following levels depending
upon the seriousness of the offence.
In the case of a minor offence of misconduct or where performance remains sub-
standard despite training and counselling, a first written warning may be issued,
following the principles explained above and will normally remain current for 12
months.
Associate Handbook 32
Associate Handbook 32
Repetition of a minor offence, a more serious single act of misconduct or
continued poor performance may lead to a final written warning. The employee
will be told what improvements in performance or conduct are necessary. The
possible consequences of failure to reach and maintain the required standards
will be explained and the warning will normally remain current for a period of
twelve months. The final stage of the disciplinary procedure is dismissal.
Dismissal will be without notice in cases of gross misconduct. Copies of the
the full Disciplinary Procedure are available from Adecco onsite office
Associate Handbook 33
Associate Handbook 33
Health & Safety
Associate Handbook 34
Health and Safety
overview
Adecco recognises and accepts its responsibility as an employer to maintain, so
far as is reasonably practicable, the safety and health of its associates, and of
other persons who may affected by its’ activities.
It is your duty as an associate not to put at risk either yourself or others by
your acts or omissions. You should also ensure that you are familiar with the
Company health and safety arrangements. Should you feel concern over any
health and safety aspects of your work, this should be brought to the attention
of your line manager immediately and/or the Adecco onsite Team.
We want to make you aware of both your responsibilities and our
responsibilities in this important area. On the first day of your assignment, you
will attend an induction onsite in the Training room and on the warehouse
floor, covering:
• Health & Safety
• Manual Handling
• Accident and Near Miss reporting
• Fire Safety
• General Safety
• Use of correct PPE
If you are unsure about anything on the induction, please ask the trainer.
Associate Handbook 35
Associate Handbook 35
Manual handling
It is essential to know how to lift and carry objects of all weights and sizes
safely.
Full manual handling training will be provided onsite at HelloFresh accompanied
by a signed training record.
Accidents and Hazards
Reporting accidents
Safety is the number one priority on site at HelloFresh. In the unfortunate event
that you have an accident at work:
• Please contact your supervisor, Health and Safety Co-coordinator or your
Adecco Onsite Team as soon as possible.
• All details of the accident, no matter how minor, MUST be recorded on site by
HelloFresh Health & Safety.
• You should always inform your Adecco Onsite Team if you have had an
accident at work.
• Please also report any potential hazards to your Health and Safety Co-
coordinator or your Adecco Onsite Team as soon as possible.
Hazards
What should you do if you see a situation which could have resulted in an
accident?
• You will need to report this to your supervisor, Health and Safety Co-
coordinator or your Adecco Onsite Team as soon as possible.
• All near misses are reviewed every morning by the H & S Team.
Associate Handbook 36
Associate Handbook 36
Fire safety
Fire Evacuation Procedure
The designated fire assembly point will be provided to you on your first day on
assignment.
What to do if you discover a fire
• Never attempt to tackle the fire.
• Immediately activate the nearest fire alarm (these will be pointed out to
you during your training.
• Leave the building by the nearest fire exit and head for your fire assembly
point.
If the fire alarm sounds:
• Leave the building by the safest and quickest route, walk don’t run
• Do not stop to collect any belongings
• Go to your designated fire assembly point
• Do not re-enter the building until told it is safe to do so
Please note: The fire alarm is usually tested weekly.
37
Associate Handbook 37
General Safety
Report unsafe working conditions, near misses or faulty equipment to a
supervisor or rep. Work areas must be kept clean and free from rubbish.
If you are taken ill during the working day, report to your supervisor or agency
manager immediately.
Make sure you are aware of the nearest emergency exit, alarm points, fire
extinguishers and first aid equipment when working in different areas of the
delivery warehouse.
Obey all warning signs posted around the site.
Wear appropriate Personal Protective Equipment as directed.
Inform your manager should you make or notice any spillages immediately
Beware of forklift trucks operating on site, stick to pedestrian walkways.
Never operate any equipment, including forklift trucks, unless you’ve been
trained and authorised to do so.
Potential dangers throughout the
Warehouse
• Pedestrians (Be aware of people around you, do not run)
• Trip or slip hazards (water, pallets, rubbish on the floor etc.)
• Machinery and moveable equipment (conveyor belts and many different
trolleys)
• Forklift trucks (these are provided with flashing lights and horns to let you
know that they are coming)
38
Associate Handbook 38
Personal Protective
Equipment (PPE)
Depending on the type of work you will be doing, it may be necessary for you
to wear various items of PPE. These items will be provided by Adecco and/or
provided on the warehouse floor by HelloFresh free of charge. Failure to
return these items at the end of your assignment may result in a deduction
from your final salary. If training in required for the use of any PPE, this will be
provided on-site.
A Hat or Hairnet must be worn when inside the building.
Beard Snoods must be worn for all facial hair when inside the building.
Please look after your PPE, if it needs replacing then inform your
Adecco on-site team immediately.
39
Associate Handbook 39
Other
40
GDPR
The GDPR (General Data Protection Regulation) came into force on 25 May
2018, replacing the previous Data Protection Act, and gives everyone new
responsibilities to consider helping ensure compliance.
GDPR is concerned with respecting the rights of individuals when processing
their personal information. This can be achieved by being open and honest with
staff about the use of information about them and by following good data
handling procedures. GDPR is mandatory and all organisations that hold or
process personal data must comply.
The Regulation contains six Principles:
• Personal data should be processed fairly, lawfully and in a transparent
manner.
• Data should be obtained for specified and lawful purposes and not further
processed in a manner that is incompatible with those purposes.
• The data should be adequate, relevant and not excessive.
• The data should be accurate and where necessary kept up to date.
• Data should not be kept for longer than necessary.
• Data should be kept secure.
All our staff have a responsibility to ensure that their activities comply with the
Data Protection Principles. Line Managers have responsibility for the type of
Personal Data they collect and how they use it.
Staff must not disclose Personal Data outside the organisation's procedures, or
use Personal Data held on others for their own purposes.
Authorisation to Provide Personal
Information
Adecco will supply HelloFresh with your personal information when you work on
assignment for them.
Associate Handbook 41
Associate Handbook 41
Equality
and diversity
Adecco is committed to equality of opportunity in all its employment practices,
policies and procedures. To this end, within the framework of the law, no
associate or potential associate will receive less favourable treatment due to
any of the following:
• Race,
• Colour,
• Sexual orientation,
• Nationality,
• Ethnic origins,
• Religion,
• Gender,
• Marital status,
• Worker Representative status (e.g. LWC),
• Disability
• Part time/fixed term status,
• Age
• Pregnancy or maternity
Associate Handbook 42
Associate Handbook 42
Anti-
Discrimination &
Harassment
Adecco recognise that all associates have the right to work in an environment
which is free from any form of discrimination/harassment.
Discrimination/harassment of any associate is deemed to be unacceptable
behavior and therefore taken very seriously by Adecco.
If you believe you are experiencing any form of discrimination/harassment
during your assignment at HelloFresh, you should report this to your Adecco
Onsite team. Any reports to Adecco Onsite team will be treated in the strictest
of confidence and will be escalated to a Senior Adecco Manager
Every associate/associate has a responsibility not to harass, bully or
discriminate against any other member of staff or associate at HelloFresh.
If Adecco reasonably determine that you have committed bullying or
harassment, then this will likely be considered an act of Gross Misconduct
under our disciplinary procedure and will result in the immediate termination
of your assignment and may also result in the immediate termination of your
employment.
Adecco has a formal procedure for dealing with these issues which you can
obtain from your line manager.
Associate Handbook 43
Associate Handbook 43
Employee assistance
Need a helping hand with medical, legal and financial concerns? The Adecco
Group’s free, confidential Employee Assistance Programme is here to help.
Challenges at work and home can sometimes feel like the weight of the world on
your shoulders, but Adecco Group’s Employee Assistance Programme (EAP) can
help lighten the load.
All Adecco Associates have access to a totally free, confidential, 24/7 service,
which is run independently of Adecco Group by Legal and General.
One phone call puts you in touch with counsellors, medical and legal experts to
help you cope with whatever life throws at you – including stress, family
problems, bereavement, depression and money worries.
Services include:
• Telephone Counselling
An independent, confidential and unlimited 24/7 service provided by
qualified counsellors for dispute resolution, stress, anxiety and many more
issues. They offer practical advice, plus details of self-help support groups
and other support agencies.
• Legal Information Service
Free information and links to legal guidance on debt management,
lawsuits, consumer, property disputes and more. Please note, the service
provides information only and does not give legal advice.
• Specialist advice
Practical information and signposting to services which provide advice
for life events - from buying a house, getting married and having
children to consumer issues, relocation, staying healthy and furthering
your career.
How it works
Using the scheme is simple, and its available 24 hours a day, seven days a week.
Get in touch with Legal and General’s EAP team on:
Freephone 0800 316 9337 Outside of the UK 01737 374788
Associate Handbook 44
Associate Handbook 44
Mental health
support
From time to time, we all struggle with our mental health. Adecco are
committed to ensuring that support is there when it’s needed most so have
teamed up with _able futures.
What is _able futures?
_able futures provide Government-funded counselling to individuals as part of
a self-referral scheme. You will be able speak to a healthcare professional
within one working day of signing up.
How can it help me?
_able futures is open to everyone. Once you have referred yourself, _able
futures will provide you with a confidential, free and personalised support
scheme based on your needs, whilst offering face-to-face and over-the-phone
counselling support for a period of up to nine months. The services offer first-
class support from qualified health care professionals around most aspects of
mental health, including stress, anxiety, depression, sleep problems,
bereavement and many more. It is focused on helping you learn to cope better
with your mental health challenges at work and move forward in a positive
way.
How do I refer myself?
Please phone 0800 321 3137, email hello@[Link] or visit
[Link] for more information.
Associate Handbook 45
Associate Handbook 45
Declaration
You must now complete the electronic declaration form on the link below
By completing this you are declaring that:
• You are aware of your responsibilities required by Adecco and HelloFresh.
• You acknowledge receipt of the Adecco Handbook and understand it’s
contents,
• Should you not comply with the contents of this booklet, it may result in
your removal from the assignment at HelloFresh.
Click here
for our
electronic
declaration
form
Associate Handbook 46
Associate Handbook 46
Associate Handbook 47
Associate Handbook 47
[Link]