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Library Services Satisfaction Survey

The document is a checklist designed to evaluate user satisfaction with library services and facilities at ISAT U. It includes sections for personal data, a satisfaction questionnaire covering library resources, facilities, and staff, as well as space for suggestions for improvement. The aim is to gather feedback to enhance library services.

Uploaded by

Marigold Jessica D. Biluan
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29 views2 pages

Library Services Satisfaction Survey

The document is a checklist designed to evaluate user satisfaction with library services and facilities at ISAT U. It includes sections for personal data, a satisfaction questionnaire covering library resources, facilities, and staff, as well as space for suggestions for improvement. The aim is to gather feedback to enhance library services.

Uploaded by

Marigold Jessica D. Biluan
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

“Evaluation of User’s Satisfaction of Library Services and Facilities in the ISAT U System

: Inputs for Improvement”

Checklist for the Validation of the Questionnaire


Part I. Personal Data
Instruction: Kindly fill up the necessary information needed.
Name:_________________________________________________

Sex: _______Male ______ Female Age:____________

Course / Department:_______________________________

Year Level:_______________________

How Often do you use the Library:


Daily Several times a week Weekly
Monthly Less than monthly

Part II. Questionnaire on the Evaluation of User’s Satisfaction of Library Checklist for Validation
Services and Facilities
Instruction: The items below meant to measure level of satisfaction of the Instruction: Please check the
availability of materials in the library. Read each item carefully and put column that best describes your
a check (/) mark on the space opposite each item that best expresses evaluation and write any
personal evaluation of yourself using the scale below: remarks if needed.

VS – Very Satisfied S – Satisfied N – Neutral D – Dissatisfied


VD – Very Dissatisfied
Items VS S N D VD Suitable Not Needs
Suitable Revision
Library Resources
1. The availability of print books and
journals.
2. The availability of electronic
resources (e-books, databases, online
journals).
3. Variety of resources available for your
specific field of study /research.
4. The library's interlibrary loan
services.

Library Facilities
1. The availability of study spaces
(individual and group).
2. The comfort and cleanliness of the
library environment.
3. The availability and reliability of
computer and internet access.
4. The availability of printing,
photocopying, and scanning services.
5. Library's hours of operation.
6. The temperature and lighting within the
library.
7. The current physical set-up of the
library.
Library Services and Staff
1. The helpfulness and knowledge of the
library staff.
2. The library's research assistance
services
3. The library's information literacy
workshops and training.
4. The library's online help and support
services (e.g., chat, email).
5. The clarity of the library's policies
and procedures (e.g., borrowing,
fines).
1. What areas of the library's services or facilities need improvement?
(Please provide specific answer.)

___________________________________________________________

2. Do you have any other suggestions or comments for the library?

____________________________________________________________

Thank you for your valuable feedback!

_______________________
Validator

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