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Impact of CBT on Employee Training

The document discusses the increasing reliance on computer-based training (CBT) for employee development in organizations, highlighting its effectiveness compared to traditional classroom learning for entry-level skills, though advanced training may still benefit from face-to-face instruction. It also emphasizes the importance of 21st-century skills such as communication and problem-solving in job advertisements, revealing a mismatch between skills taught and those demanded by employers. Additionally, the document notes a shift in employee expectations for training opportunities that enhance their career prospects amidst a changing job market.
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0% found this document useful (0 votes)
20 views4 pages

Impact of CBT on Employee Training

The document discusses the increasing reliance on computer-based training (CBT) for employee development in organizations, highlighting its effectiveness compared to traditional classroom learning for entry-level skills, though advanced training may still benefit from face-to-face instruction. It also emphasizes the importance of 21st-century skills such as communication and problem-solving in job advertisements, revealing a mismatch between skills taught and those demanded by employers. Additionally, the document notes a shift in employee expectations for training opportunities that enhance their career prospects amidst a changing job market.
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

In the last few decades, the implementation of information

technology has given rise to several organizational training needs


that have to be satisfied, in order to empower organizational IT
performance. The users of new technologies have to be trained
quickly and efficiently, and since they are usually distributed to
different remote locations, web-based training is the preferred, and
sometimes the only, process for employee training (Chatzoglou, P.
et., al., 2009).

Corporations and government agencies are increasingly using


computer-based training (CBT) to train new employees, and to
provide compliance and sustainment training of their workforce.
CBT is instructional content delivered by computer in which the
learner has no interaction with other learners, or with an instructor.
The corporate and government workforce is aging. This study
attempted to determine whether age and education have an impact
on employee acceptance of CBT in the workplace, and how CBT
compares to traditional classroom learning in learning outcome.
The analysis of independent samples t tests revealed that
employees who were trained through CBT in entry-level job skills
and concepts scored higher in an end-of-course test than did
employees who received the same course content in a traditional
face-to-face classroom setting. However, the reverse was true for
employees who received more advanced, hands-on technical
training. The study also revealed there is no significant difference in
employee acceptance of CBT for workforce training based on age
or education but that employees in general lacked organizational
support for CBT in the workplace (Hawkins, J., 2011).
The Steamer project is a research effort concerned with exploring the use of AI software
and hardware technologies in the implementation of intelligent computer-based training
systems. While the project addressed a host of research issues ranging from how
people understand complex dynamic systems to the use of intelligent graphical
interfaces, it is focused around the construction of a system to assist in propulsion
engineering instruction (Hollan, [Link]., Hutchins, E.L, & Weitzman, L., 1984).

Rios, J.A., Ling, G., Pugh,R., Becker, D., Bacall,A., (2020). Identifying critical
21st-century skills for workplace success: A content analysis of job
[Link] Researcher 49 (2), 80-89, 2020

This article extends the literature on 21 st-century learning skills needed for
workplace success by providing an empirical examination of employers’ direct
communication to potential employees via job advertisements. First, this is one of
the first studies to empirically rank-order skill demand. In doing so, it is clear that
oral and written communication, collaboration, and problem-solving skills are in
high demand by employers, with particular emphasis on the pairing of oral and
written communication. Furthermore, it is apparent that many of the skills
suggested in the literature as being critical for workplace success are in very low
demand by employers, and some were not found to be mentioned at all (e.g.,
social responsibility). Second, this study explicitly examined whether 21st-century
skill demand varied by job characteristics, which was found to be the case, with
differences being noted for both education level and degree field requirements.
Implications for developing educational standards around 21 st-century skill
development are discussed (Rios,J.A., et., al., 2020).

Shah,A., Sterrett,C., Chesser,J., Wilmore,J., (2011).Meeting the need for


employee development in the 21st ccentury SAM Advanced Management Journal
66 (2), 22-22, 2001
As the business world has become more complex and jobs more technical, many
large corporations have turned away from simple on-the-job training to more
formalized education formats. Further, corporate structures are becoming more
decentralized and diverse, so this new training is important not only to the
success of the companies but also to their workers.
One of the major changes today is found in the values of workers. Employees
say they want their companies to provide training that will help them do their jobs
better. They also want to learn valuable skills they can take with them as they
move up the ladder or switch to another company. According to a July 1999
survey by the Nierenberg Group, a New York consulting firm, as reported in The
Air Force Times, 86% of employees see self-improvement as important to
success while 97% see up-to-date skills as crucial (Shah, A., et. al., 2001).

Only 72% reported they get enough training from their company. In this same
article, Gary Pfieffer, a senior vice president and chief financial officer at DuPont
Company, stated:”[Training opportunity] is a determining factor in attracting the
best and brightest from universities.” In April of 1998, his company launched
DuPont Financial University to help employees improve their skills by a stated
goal of 20% every year. Pfieffer said:”[New graduates] acknowledge that they
haven’t completed their edu cation. They’ve only begun it.” People are making
choices to find more meaning in their work and become more employable as job
security decreases. Attracting and retaining employees in today’s tight labor
market is one of the main challenges as we begin the new millennium (Emde).

Common questions

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The demand for 21st-century skills varies according to job characteristics, particularly education level and degree requirements. Skills like oral and written communication, collaboration, and problem-solving are highly sought after, which implies that educational standards need to be adjusted to focus more on these capabilities to better prepare students for the workforce. The study shows that while some skills are widely demanded, others, such as social responsibility, are less frequently mentioned, indicating areas where education may not currently align with workforce needs .

The high demand for 21st-century skills such as communication, collaboration, and problem-solving pressures educational institutions to revise curricula to emphasize these areas. Educators must incorporate active learning strategies, real-world problem-solving activities, and collaborative tasks into their programs. This also involves integrating technology and interdisciplinary learning approaches to better align with employer expectations and prepare students for the dynamic nature of modern workplaces .

Training opportunities are a significant factor in attracting new graduates as they provide a means of continuing education beyond formal schooling. Companies like DuPont have capitalized on this by establishing initiatives like the DuPont Financial University to help employees improve their skills by a targeted percentage each year. This shows new graduates that the company is committed to their professional development, making it an attractive workplace for those seeking continual growth and skill advancement .

The decentralization of corporate structures necessitates more formalized and flexible training strategies that can cater to diverse and geographically dispersed workforces. This has led companies to adopt web-based and computer-based training solutions to ensure consistency and accessibility across locations. This approach helps maintain a unified standard of training while allowing for localized adaptations as necessary, thereby supporting both organizational success and individual career progression .

Employers face several challenges in providing effective training due to the increasing complexity of jobs, technical demands, and decentralized corporate structures. Employees desire training that not only enhances current job performance but also offers skills useful for career advancement. The high value placed on self-improvement and skill updating poses a challenge for employers who need to balance these needs with resource constraints. Furthermore, a survey indicates that many employees feel their current training levels are insufficient, highlighting a potential gap in training provisions from employers .

The study found no significant difference in employee acceptance of computer-based training (CBT) based on age or educational background. However, it highlighted a general lack of organizational support for CBT, suggesting that factors other than age and education, such as company culture or resource availability, may influence acceptance .

The implementation of information technology creates new organizational training needs that demand quick and efficient employee training. Given that employees are often distributed across various remote locations, web-based training is essential as it offers a practical solution for training employees across different locations. The use of computer-based training (CBT) has become prevalent in corporations and government agencies for training new hires and providing continuous compliance training .

Employees cite the importance of self-improvement and the need for up-to-date skills as crucial, indicating broader workforce trends towards lifelong learning and adaptability in a rapidly evolving job market. These needs reflect a shift in worker values where employment security is increasingly tied to one's skill set rather than tenure. The gap in current training levels, as reported by employees, suggests that companies might not yet be fully meeting this expectation, leading to potential challenges in employee retention and competitiveness in the job market .

Computer-based training has supplemented the traditional education process by enabling scalable and efficient delivery of instructional content, especially for distributed or remote employees. Its integration into organizational learning has demonstrated higher efficacy in certain learning outcomes for entry-level skills while traditional methods retain their edge in more advanced technical training. The advent of AI technologies, as explored in projects like the Steamer project, promises to further evolve CBT by enabling the creation of intelligent training systems capable of personalizing learning experiences, offering real-time feedback, and simulating complex systems for enhanced learning engagement .

Research has shown that employees trained through computer-based training (CBT) in entry-level job skills and concepts scored higher on end-of-course tests than those receiving traditional face-to-face classroom instruction. However, for more advanced hands-on technical training, traditional classroom settings were more effective. This suggests that while CBT can be advantageous for basic skills acquisition, traditional methods may still have value for nuanced, technical training .

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