PVL2601/101/3/2025
Tutorial Letter 101/3/2025
Family Law
PVL2601
Semesters 1 and 2
Department of Private Law
This tutorial letter contains important information about your module.
Please register on myUnisa, activate your myLife e-mail account and make sure
that you have regular access to the myUnisa module website,
PVL2601-25-S1/S2, as well as your group website
BARCODE
Open Rubric
CONTENTS
Page
1 INTRODUCTION ....................................................................................................... 4
2 PURPOSE AND OUTCOMES................................................................................... 5
2.1 Purpose ..................................................................................................................... 5
2.2 Outcomes .................................................................................................................. 5
3 CURRICULUM TRANSFORMATION........................................................................ 5
4 CONTACTING THE UNIVERSITY ............................................................................ 6
4.1 Lecturers ................................................................................................................... 6
4.2 Department ............................................................................................................... 7
4.3 College of Law Information Centre ............................................................................ 7
4.4 University .................................................................................................................. 7
5 RESOURCES............................................................................................................ 9
5.1 Study guide ............................................................................................................... 9
5.2 Tutorial letters............................................................................................................ 9
5.3 Updates and announcements posted on myUnisa module site .................................. 9
5.4 Prescribed book(s) .................................................................................................... 9
5.5 Recommended book(s) ............................................................................................. 9
5.6 Electronic reserves (e-reserves) ................................................................................ 9
5.7 Library services and resources .................................................................................. 9
6 STUDENT SUPPORT SERVICES .......................................................................... 11
6.1 The Unisa First-Year Experience Programme ......................................................... 11
6.2 Using Recognition of Prior Learning (RPL) to apply for module credit within a
qualification ............................................................................................................. 12
6.3 Companies falsely advertising Unisa services ......................................................... 13
7 STUDY PLAN ......................................................................................................... 14
8 PRACTICAL WORK ............................................................................................... 14
9 ASSESSMENT........................................................................................................ 14
9.1 Assessment criteria ................................................................................................. 14
9.2 Assessment plan ..................................................................................................... 15
9.3 Types of assignments and descriptions ................................................................... 15
9.4 Submission of assessments .................................................................................... 16
9.4.1 Submission of a quiz ............................................................................................... 16
9.4.2 Submission of a written assessment ........................................................................ 16
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9.5 The examination ...................................................................................................... 17
9.5.1 Invigilation/proctoring............................................................................................... 17
10 ACADEMIC DISHONESTY ..................................................................................... 18
10.1 Plagiarism ............................................................................................................... 18
10.2 Cheating .................................................................................................................. 18
11 STUDENTS LIVING WITH DISABILITIES .............................................................. 18
12 DISPUTE RESOLUTION......................................................................................... 19
12.1 Academic matters .................................................................................................... 19
12.2 Administrative matters ............................................................................................. 19
13 FREQUENTLY ASKED QUESTIONS ..................................................................... 20
14 IN CLOSING ........................................................................................................... 20
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1 INTRODUCTION
Dear Student
Unisa is a comprehensive open distance e-learning (CODeL) higher education
institution. Our comprehensive curricula encapsulate a range of offerings, from strictly
vocational to strictly academic certificates, diplomas and degrees. Unisa’s “openness”
and its distance eLearning character result in many students who may not previously
have had an opportunity to enrol in higher education registering at the University. Our
CODeL character implies that our programmes are carefully planned and structured to
ensure success for students, ranging from the under-prepared but with potential to
those who are sufficiently prepared.
Teaching and learning in a CODeL context involve multiple modes of delivery, ranging
from blended to fully online learning. As a default position, all postgraduate
programmes are offered fully online with no printed study materials, while
undergraduate programmes are offered using a blended mode of delivery where
printed study materials are augmented with online teaching and learning via the learner
management system, myUnisa. In some instances, undergraduate programmes are
offered fully online as well.
Furthermore, our programmes are aligned with the vision, mission and values of the
University. Unisa’s commitment to serving humanity and shaping futures – combined
with a clear appreciation of our location on the African continent – means that Unisa’s
graduates have distinctive graduate qualities, which include:
• being independent, resilient, responsible and caring citizens able to fulfil and
serve in multiple roles in their immediate and future local, national and global
communities
• having a critical understanding of their location on the African continent and
taking account of its histories, challenges and potential in relation to globally
diverse contexts
• having the ability to critically analyse and evaluate the credibility and usefulness
of information and data from multiple sources in a globalised world with ever-
increasing information and data flows and competing worldviews
• knowing how to apply their discipline-specific knowledges competently, ethically
and creatively to solve real-life problems
• having an awareness of their own learning and developmental needs and future
potential
This module is offered in a blended mode. We use myUnisa as our virtual campus.
The myUnisa virtual campus offers students access to the myModules site, where
learning material is available online and where assessments should be completed.
Together, myUnisa and myModules form an online system that is used to administer,
document, and deliver educational material to students and support engagement
between those students and Unisa’s academics. The myUnisa platform can be
accessed via [Link] Click on the myModules 2025 button to access
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the online sites for the modules that you are registered for. The University undertakes
to communicate clearly and as frequently as is necessary to ensure that you obtain the
greatest benefit from your use of the myModules learning management system. Please
access the Announcements on your myModules site regularly, as this is where your
lecturer will post important information to be shared with you.
You are encouraged to log into the module site on myUnisa regularly (that is, at least
three times per week).
We wish you every success with your studies!
2 PURPOSE AND OUTCOMES
2.1 Purpose
In this module we cover the basic principles of family law. Since the module is pitched
at NQF level 6, it has been structured to suit the unique educational needs of students
still new to this field.
The purpose of this module is to equip students with knowledge, skills, attitudes and
competencies to analyse and critically evaluate legal material (the Constitution,
legislation, case law and academic opinion) relating to family law in order to formulate
legal arguments and to apply their knowledge to practical problems that simulate real-
life situations. The module incorporates pluralism of family laws and aspects of
Africanisation and indigenisation of family law. The module also incorporates principles
relating to transformative constitutionalism, Ubuntu, social responsibility,
graduateness, and humanisation in the context of family law.
2.2 Outcomes
The learning outcomes for this module are the following:
Outcome 1: Gain knowledge, skills, attitudes and competencies to analyse legal
material (the Constitution, legislation, case law and academic opinion) relating to
family law.
Outcome 2: Critically evaluate legal material (the Constitution, legislation, case law
and academic opinion) relating to family law.
Outcome 3: Formulate legal arguments relating to family law.
Outcome 4: Apply knowledge to practical family-law problems.
3 CURRICULUM TRANSFORMATION
Unisa has implemented a transformation charter that places curriculum transformation
high on the teaching and learning agenda. Curriculum transformation includes student-
centred scholarship, the pedagogical renewal of teaching and assessment practices,
the scholarship of teaching and learning, and the infusion of African epistemologies
and philosophies. All of these are being phased in at both programme and module
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levels. As a result of this, you will notice a marked change in the teaching and learning
strategy implemented by Unisa, together with the way in which the content is
conceptualised in your modules. We encourage you to embrace these changes during
your studies at Unisa, responsively and within the framework of transformation.
4 CONTACTING THE UNIVERSITY
To assist Unisa to safeguard your personal information, please ensure that you only
use your myLife e-mail account when communicating with the university. We will not
be responding to any emails sent from private email addresses.
By using your myLife e-mail account, the university has a reasonable assurance that
we are communicating with you, as your e-mail address contains your student number
and you use your login credentials to access the account.
Unisa may only communicate with a student using a private e-mail address under
the following circumstances:
• New applicants who are enquiring about information for the purpose of
applying for admission.
• New applicants who do not yet have a myLife e-mail account, because they
have been admitted but not yet registered.
• Where a student requires assistance in resolving myLife e-mail account
access problems.
Please be aware that any personal information you publish on public platforms, such
as social media platforms, Telegram and WhatsApp groups, are not covered by the
provisions of Protection of Personal Information Act 4 of 2013. Any personal
information published in the public domain is not considered private and can, therefore
be accessed by external parties with access to such platforms.
4.1 Lecturers
• Prof Pieter Bakker
E-mail: bakkep@[Link]
• Prof Jacqueline Heaton
E-mail: heatoj@[Link]
• Ms Nthabiseng Monareng
E-mail: monarkn@[Link]
• Ms Molebogeng Seerane
E-mail: seeramm@[Link]
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4.2 Department
The Department of Private Law is situated in the Cas van Vuuren building on the 6th
floor. The telephone number is 012 429 8418.
4.3 College of Law Information Centre
For college-specific queries, please email lawdeanery@[Link] or
CLAWinquiries@[Link]. The college can also be contacted by phoning 012 429
4718/4860/6166/3253/4428.
Please send all e-mails from your myLife e-mail account. If you send an e-mail
directly to a Unisa e-mail address, include your student number in the subject line
to ensure that your e-mail is correctly routed to an advisor for processing.
4.4 University
To contact the university, please dial 080 000 1870. Remember to keep your student
number at hand when contacting the university. The Unisa Student Communication
Service Centre will be open weekdays from 08:00 – 16:00 (South African Standard
Time).
Please send all e-mails from your myLife e-mail account. If you send an e-mail
directly to a Unisa e-mail address, include your student number in the subject line to
ensure that your e-mail is correctly routed to an adviser for processing.
Please check the list carefully and send an enquiry to one e-mail address only.
This will ensure that there is no confusion as to who must respond, thereby preventing
unnecessary delays in the response or the e-mail being portrayed as spam. Students
should only forward enquiries to the Registrar and Deputy Registrar in
instances where those enquiries could not be resolved at other levels.
The contact information below should assist with the resolution of any
administrative query. For example, if you are enrolled with the College of Law and
have a query about your admission to a qualification, please contact jus@[Link].
The types of queries listed below should not be directed to the college BUT to
the relevant department listed below.
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TYPE OF QUERY E-MAIL ADDRESS TELEPHONE NUMBER
ICT
myUnisa myUnisaHelp@[Link] 012 429 3111 (Option
2)
myLife myLifeHelp@[Link] 012 429 3111 (Option
2)
STUDENT ADMISSIONS AND REGISTRATIONS
General applications and study-info@[Link]
registration queries
College of Law jus@[Link]
International students international@[Link]
Exemptions adhoccredits@[Link]
Access and matriculation ame@[Link]
exemption
Re-admissions study-info@[Link]
STUDENT ASSESSMENT ADMINISTRATION
General assignment enquiries assign@[Link]
General exam queries exams@[Link] 012 429 8641
Aegrotat exams aegrotats@[Link] 012 429 8641
Exam admission examadmission@[Link] 012 429 8641
International students examinternational@[Link]+ 27 12 429 2268
Remarks remark@[Link] 012 429 8641
Purchase of an exam script purchasescript@[Link] 012 429 8641
FINANCE
Student account enquiries finan@[Link] 012 429 2441/4299
STUDENT FUNDING
General student funding letsomp@[Link] 012 441 5600
enquiries
STUDY MATERIAL
Despatch enquiries despatch@[Link]
Exam arrangements for students examdisabled@[Link] 012 429 8641
with disabilities
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Contact addresses of the various administrative departments appear on the Unisa
website: [Link]
Please include your student number in all correspondence.
5 RESOURCES
5.1 Study guide
You will receive one study guide for this module. You must study this study guide very
carefully. It guides you through your prescribed textbook and prescribed cases. At the
beginning of the study guide you will find detailed instructions on how to use it.
5.2 Tutorial letters
Apart from Tutorial Letter 101, we will also upload other tutorial letters on myUnisa
during the year. These tutorial letters will not necessarily be available at the time of
registration, but will be made available when required (for instance, for feedback on
assessments or updates to the study material).
Tutorial letters are part of your study material for assessment and examination
purposes. They are just as important as the study guide itself. Read and reread each
tutorial letter and keep it for reference purposes. Tutorial letters which contain
additional study material form part of your study material for study, assessment and
examination purposes.
5.3 Updates and announcements posted on myUnisa module site
You must regularly check the PVL2601 module site on myUnisa. Updates and
changes to the module will be posted on that site. Important announcements will also
be made there.
5.4 Prescribed book(s)
Heaton J and Kruger H South African Family Law 5th edition (2024) LexisNexis
Durban
You have to purchase the textbook and study it in conjunction with your study guide.
5.5 Recommended book(s)
There are no recommended books for this module.
5.6 Electronic reserves (e-reserves)
There are no e-reserves for this module.
5.7 Library services and resources
The Unisa Library offers a range of information services and resources and has made
numerous library guides available at [Link]
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Recommended guides:
• For brief information on the library, go
to [Link]
• For more detailed library information, go to
[Link]
• For Frequently Asked Questions, go to
[Link]
Questions
• For research support and services such as the Personal Librarian service and the
Information Search Librarian’s Literature Search Request (on your research topic)
service, go to [Link]
services/Research-support
• For library training for undergraduate students, go to
[Link]
• For Lending Services, go
to [Link]
services/Lending-services
• For Services for Postgraduate students, go to
[Link]
Postgraduates
• For Support and Services for students with disabilities, go to
[Link]
with-special-needs
• For Library Technology Support, go to [Link]
• For information on finding and using library resources and tools, go to
[Link]
• For an A–Z list of library databases, go to [Link]
Important contact information:
• Technical problems encountered in accessing library online services: Lib-
help@[Link]
• General library-related queries: Library-enquiries@[Link]
• Queries related to library fines and payments: Library-fines@[Link]
• Interlibrary loan service for postgraduate students: libr-ill@[Link]
• Literature Search Service: Lib-search@[Link]
• Social media channels: Facebook: UnisaLibrary and X Twitter: @UnisaLibrary
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To view the Library orientation video – please click here: Unisa Library and
Information Services Video_1_1 (2).mp4
6 STUDENT SUPPORT SERVICES
The Study @ Unisa brochure is available on myUnisa at
[Link]/brochures/studies
This brochure contains important information and guidelines for successful studies
through Unisa.
If you need assistance concerning the myModules system, you are welcome to use
the following contact details:
• Toll-free landline: 0800 00 1870 (Select option 07 for myModules)
• E-mail: mymodule22@[Link] or myUnisaHelp@[Link]
You can access and view short videos on topics such as how to view your calendar,
how to access module content, how to view announcements for modules, how to
submit assessments and how to participate in forum activities by visiting [Link]
[Link]/course/[Link]?id=32130
Registered Unisa students receive a free myLife e-mail account. Important
information, notices and updates are sent exclusively to this account.
Please claim your e-mail account immediately after registering at Unisa by following
this link:
[Link]
[Link] Note that it can take up to 24 hours for your
account to be activated after you have claimed it.
Your myLife account is the only e-mail account recognised by Unisa for official
correspondence between you and the University and it will remain your official
primary e-mail address on record at Unisa.
You remain responsible for the management of this e-mail account.
6.1 The Unisa First-Year Experience Programme
Many students find the transition from school education to tertiary education stressful
and this is often true for students enrolling at Unisa for the first time. Unisa is a
dedicated open distance and e-learning institution and is very different from face-to-
face/contact institutions. It is a mega university and all its programmes are offered
through either blended learning or fully online learning. For these reasons, we offer
first-time students additional/extended support to help them navigate the Unisa
teaching and learning journey seamlessly and with little difficulty and few barriers.
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Unisa’s First-Year Experience (FYE) Programme has been specially designed to
provide you with prompt and helpful information about the services that the institution
offers.
The following FYE services are currently available:
FYE Website Email
Support
[Link]
/FYE
fye@[Link].
za
FYE1500
Post- myUnisa; Study
Registration Referrals to Skills; Academic &
Orientation other support Digital Literacies; etc
services
e.g. Counselling;
Reading & Writing
Workshops
To ensure that you do not miss out on important academic and support
communication from the SRU, please check your myLife inbox regularly.
6.2 Using Recognition of Prior Learning (RPL) to apply for module credit
within a qualification
Now that you are a registered student, you are advised to familiarise yourself with the
learning outcomes of the module or modules you have chosen. If you have been
exposed to those learning outcomes for three years or more – either through work
experience or other involvement – you can apply to be exempted from completing
assignments and writing examinations. As part of your application for this exemption,
you will be required to compile a portfolio of evidence substantiating how your
experience is equivalent to the learning outcomes. The diagram below shows the
steps involved in obtaining recognition of prior learning (RPL) for module credit. For
more information on the process, RPL fees, and the contact details of your college
RPL coordinator, visit the Unisa website: [Link]/rpl
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6.3 Companies falsely advertising Unisa services
Some companies and social media pages have been falsely advertising Unisa online
information and various services to assist Unisa students. In the process, companies
either solicit money fraudulently from students, or make money through online
advertising with no benefit to students.
These companies are in no way associated or related to Unisa.
We request that students only use official Unisa sites and platforms as any other
platforms will provide you with incorrect information and/or act illegally, which will be
harmful to your studies.
Unisa will always use official communication channels (e.g. Unisa website, myUnisa,
Unisa social media platforms, myLife e-mail) to communicate with students.
Please use the following Unisa platforms for official Unisa information:
• [Link]
• [Link]
• [Link]
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• [Link]
• [Link]
Please note that WhatsApp and Telegram are not official Unisa communication
platforms and the information published on such platforms is not quality assured by
Unisa. However, some lecturers may use these platforms as additional
communication channels and will specifically inform you of this on myUnisa.
7 STUDY PLAN
The study plan will be published on myUnisa.
8 PRACTICAL WORK
There is no practical work for this module.
9 ASSESSMENT
9.1 Assessment criteria
The outcomes for this module are set out above in this tutorial letter. With reference
to those outcomes, the assessment criteria are as follows:
For outcome 1:
• Legal problems and issues relating to family law are identified in real or
simulated factual scenarios.
• Terms, rules, concepts, established principles and theories relating to family
law are understood.
• An awareness of how family law relates to areas such as the law of persons,
law of succession, property law and the law of contract is demonstrated.
For outcome 2:
• Legal material relating to family law is critically analysed and synthesised.
For outcome 3:
• Information is presented and communicated reliably and coherently in
professionally accepted formats using basic information technology.
• Legal text is skilfully used to substantiate arguments and support solutions for
specific family law issues.
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For outcome 4:
• Well-defined problems relating to family law are solved using correct procedures
and appropriate evidence.
• Legal text is skilfully used to substantiate arguments and support solutions for
specific family law issues.
9.2 Assessment plan
You must log into the module site on myUnisa in order to access the following:
• the due dates for assignments
• the actual assignments that must be completed
• how to submit your assignments
• the weighting of the different assessments
• admission to the exam
• the examination
Please start working on your assessments as soon as you register for the module.
9.3 Types of assignments and descriptions
All assignments are defined as either optional, mandatory, or elective.
Elective assignments
The student is given a choice of which assignments within an identified group to submit
and only the best result/s, the number of which is specified in advance, will contribute
towards the year mark.
Elective assignments must be grouped into an elective group.
For the student to select which assignment to submit, the elective assignments must
be grouped together. For such an elective group, relevant information (such as how
many of the assignments must be submitted and how many of the assignment marks
should be combined into the year mark) will be supplied to you.
The selection criteria define how marks received for assignments in an elective group
are to be combined into the year mark. Three different criteria may be used for
calculating the year mark:
• The best mark should be used, or
• If the student submits fewer than the required number of assignments per
group, or no assignment in a group, a mark of 0% will be used.
• 0% is awarded to all non-submitted or unmarked assessments. A best mark is
then calculated from all the qualifying items submitted.
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Mandatory assessments/assignments
Mandatory assessments/assignments contribute to the year mark.
If a student fails to submit a mandatory assignment, no mark is awarded and the year
mark is calculated accordingly. The student will therefore forfeit the marks attached to
such an assignment when the final mark for the module is calculated.
Optional assessments assignments
You are encouraged, as a student, to do optional assessments/assignments in order
to benefit your learning.
9.4 Submission of assessments
When you access your myModules site for the module/s you are registered for, you
will see a welcome message posted by your lecturer. Below the welcome message
you will see the assessment shells for the assessments that you need to complete.
Some assessments may be multiple choice, some tests, others written assessments,
some forum discussions, and so on. All assessments must be completed on the
assessment shells available on the respective module platforms. You may not email
your assessment to your lecturer.
9.4.1 Submission of a quiz
To complete quiz assessments, please log on to the module site where you need to
complete the assessment. Click on the relevant assessment shell (Assessment 1,
Assessment 2, etc.). There will be a date on which the assessment will open for you.
When the assessment is open, access the quiz online and complete it within the time
available to you. Quiz assessment questions are not included in this tutorial letter
(Tutorial Letter 101) and are only made available online. You must therefore access
the quiz online and complete it online where the quiz has been created.
It is not advisable to use a cell phone to complete the quiz. Please use a desktop
computer, tablet or laptop when completing the quiz. Students who use a cell
phone find it difficult to navigate the Online Assessment tool on the small screen and
often struggle to navigate between questions and successfully complete the quizzes.
In addition, cell phones are more vulnerable to dropped internet connections than
other devices. If at all possible, please do not use a cell phone for this
assessment type.
9.4.2 Submission of a written assessment
For written assessments, please note the due date by which the assessment must be
submitted. Ensure that you follow the guidelines given by your lecturer to complete the
assessment. Click on the submission button on the relevant assessment shell on
myModules. You will then be able to upload your written assessment on the
myModules site of the modules that you are registered for. Before you finalise the
upload, double check that you have selected the correct file for upload. Remember,
no marks can be allocated for incorrectly submitted assessments.
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9.5 The examination
Examination information and details on the format of the examination will be made
available to you online via the myUnisa site. Look out for information that will be shared
with you by your lecturer and e-tutors (where relevant), as well as for communication
from the University.
9.5.1 Invigilation/proctoring
Since 2020, Unisa has conducted all its assessments online. Given the stringent
requirements imposed by professional bodies, as well as increased solicitation of
Unisa’s students by third parties to unlawfully assist them with the completion of
assignments and examinations, the University is obliged to assure the integrity of its
assessment integrity by using various proctoring tools: Turnitin, Moodle Proctoring,
the Invigilator App and IRIS. These tools authenticate the student’s identity and flag
suspicious behaviour to assure the credibility of their responses during assessments.
The description below is for your benefit as you may encounter any or all of these in
your registered modules:
Turnitin is plagiarism software that facilitates checks for originality in students’
submissions against internal and external sources. Turnitin assists in identifying
academic fraud, the use of AI and ghost-writing. Students are expected to submit
typed responses when using the Turnitin software.
The Moodle Proctoring tool is facial recognition software that authenticates students’
identities during their Quiz assessments. This tool requires access to a student’s
mobile or laptop camera. Students must ensure that their cameras are activated in
their browser settings prior to starting their assessments.
The Invigilator is a mobile application-based service that verifies the identity of an
assessment participant. The Invigilator app detects student dishonesty-by-proxy and
ensures that the assessment participant is the student registered for the module
concerned. This invigilation tool requires students to download the app from the
Google Play Store (Android devices), the Huawei AppGallery (Huawei devices) or the
Apple App Store (Apple devices) on their camera-enabled mobile devices prior to
their assessment.
The IRIS Invigilation software verifies the identity of a student during assessment and
provides for both manual and automated facial verification. It can record and review a
student’s assessment session and it flags suspicious behaviour by the student for
review by an academic administrator. The IRIS software requires installation on
students’ webcam-enabled laptop devices. IRIS is not used for modules offered
by the College of Law.
Students who are identified and flagged for suspicious or dishonest behaviour arising
from the invigilation and proctoring reports will be referred to the disciplinary office for
formal proceedings.
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Please note:
Students must refer to their module assessment information on their myModule
sites to determine which proctoring or invigilation tool will be used for their
formative and summative assessments.
10 ACADEMIC DISHONESTY
10.1 Plagiarism
Plagiarism is the act of taking the words, ideas and thoughts of others and presenting
them as your own. It is a form of theft. Plagiarism includes the following forms of
academic dishonesty:
• Copying and pasting from any source without acknowledging that source.
• Not including references or deliberately inserting incorrect bibliographic
information.
• Paraphrasing without acknowledging the source of the information.
10.2 Cheating
Cheating includes, but is not limited to, the following:
• Completing assessments on behalf of another student, copying the work of
another student during an assessment, or allowing another student to copy your
work.
• Using social media (e.g. WhatsApp, Telegram) or other platforms to
disseminate assessment information.
• Submitting corrupt or irrelevant files. (This matter is addressed in the
examination guidelines.)
• Buying completed answers from so-called “tutors” or internet sites (contract
cheating).
For more information about plagiarism, follow the link below:
[Link]
rules
11 STUDENTS LIVING WITH DISABILITIES
The Advocacy and Resource Centre for Students with Disabilities (ARCSWiD)
provides an opportunity for staff to interact with first-time and returning students with
disabilities. For information about the services that ARCSWiD offers, please click on
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the following link: Support for students with disabilities ([Link]) and for general
enquiries, email Arcswid@[Link].
If you are a student with a disability and would like or need additional time for
assessments, you are invited to contact the university by sending an email to
examdisabled@[Link], so that you can be assisted. In your email include the
name of the module(s) that you are currently registered for.
If you are a student with a disability and would like additional academic support, you
are invited to contact Prof P Bakker (bakkep@[Link]) or Ms KN Monareng
(monarkn@[Link]) to discuss the assistance that you need.
12 DISPUTE RESOLUTION
12.1 Academic matters
All module content-related enquiries must first be addressed to the relevant module
lecturers. As already indicated above, all such enquiries must be made from your
mylife@[Link] email account. Where your module lecturer(s) is unable to assist,
such enquiries can be escalated to the Chair of the Department in which your module
is located. The Chair of the Department is the one with the power to resolve issues, is
authorised to make such interventions, and has the final say in matters relating to the
administration of a module. Such escalation must be done via the departmental
administrative staff.
Contact information for all the departmental administrative staff in the department is
captured below.
Name Email address
Ms TT M Mapokgole (Departmental Secretary) mapoktt1@[Link]
Ms H Mabena (Administrative Officer) mabenahd@[Link]
Mr S Lekota (Administrative officer) sidwell@[Link]
12.2 Administrative matters
The contact information for all administrative departments is included on page 8 of this
tutorial letter. Please address any administrative issues (for example, registration
issues, finance-related issues, graduation issues, auditing of a qualification, etc) with
the relevant support department and not the college.
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13 FREQUENTLY ASKED QUESTIONS
Question: I have not submitted my assignment on time. How do I go about requesting
an extension?
Answer: Please send an email to assign@[Link] – NOT the module leader.
Include the reason for the failure to submit as well as all supporting documentation (for
example, a letter from your employer indicating that you were on official duties or a
medical certificate attesting to your incapacity, etc.). Please send your email PRIOR
to the assignment’s submission date.
Question: I have not studied for the exam. Can you give me some “tips” or the “scope”
about what to concentrate on and what to leave out?
Answer: We do not give “tips” or “scope”. We inform you clearly at the beginning of
each study unit in the study guide, which study material to study and which parts of
the study material you may omit. We include activities and self-test questions.
Question: Where do I find previous question papers?
Answer: Since COVID, question papers used in prior exams are no longer published
on the module sites.
Question: Where can I find the exam timetable?
Answer: Your preliminary examination timetable is published approximately two
weeks before the official start of the exam. You will receive it via email. Please note
that the dates on your preliminary examination timetable are subject to change.
Your final examination timetable will be emailed to you once the admissions
programme runs. You must plan according to the dates published in your ‘final’
examination timetable.
14 IN CLOSING
We hope that you will enjoy this module and wish you all the best for your studies!
PROF PIETER BAKKER: bakkep@[Link]
PROF JACQUELINE HEATON: heatoj@[Link]
MS NTHABISENG MONARENG: monarkn@[Link]
MS MOLEBOGENG SEERANE: seeramm@[Link]
Unisa 2025
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