Interview guide
STEP Interview Notes
A. Face to Face interview
1. Opening questions and present the interview agenda
1. How are you doing today? (Ice-breaker) Address:
2. What do you know about FBC Asia Pacific? If the answer is “I don’t know Travel Time:
too much, we will start to present the company:
Hobbies:
FBC Asia Pacific provides leading-edge Outsourcing and Offshore
programs using Artificial Intelligence, chatbots, and other emerging
technologies to help companies maximize their revenue goals. Founded in How did she know about the
2019, FBC has quickly grown to nearly 1,000 experienced agents at Job Opening?
delivery centers in the Philippines and Sri Lanka.
What do you know about the (Position)?
Motivation for the Job:
Reasons for Job Changes:
Expectations/Challenges:
2. Check CV experience vs role
Experiences:
1. What would be your most relevant experience so far / in regards to the
role you have applied for?
2. Why did you change your last job/last roles/What reasons determined
you to do that role change? Why do you want to change your job?
3. Can you give me examples of activities that you did in your past roles that
are similar with the proposed position?
4. Which role activity did you like the most/least?
5. Can you give me an example of positive/negative aspects of your activity?
3. Competency based interview – use STAR technique
Working in Collaboration:
Working in Collaboration:
Definition: Working together mindset, not competition. Easily engages
others in problem solving. Easily accepts alternative views.
Generates/Fosters TRUST based relationships
1. Can you share an experience you have had in the workplace wherein you
would have to work with different people/department? How did it turn
out?
2. Do you have an example of a project that has been completed in which
many people have been involved? What was your role in that project?
3. When you hear the words “collaboration & teamwork” what do you have
in mind? …give an example in which you absolutely failed in this regard…
what did you learn / decide differently afterwards?
Autonomy: Definition : High quality work with little guidance: Delivering
great work without the need for a lot of hand-holding from managers and
peers.
Autonomy:
1. Walk me through a time you managed a complex project/task. What was
your approach to the work, and how did you organize yourself?
Work Ethics and Values: Definition: Adherence to values; seen as direct,
trustful individual, presents unvarnished truth, doesn’t misrepresent
himself/herself for personal gain.
Work Ethics and Values:
1. Tell us about a time when you worked without close supervision and how
things turned out. (1)
2. How do you balance your workload? (3)
3. Have you faced a situation in which the client's contractual interests were
threatened? (2)
Solution Focused: Definition: Seeks for solutions in challenging situations
or when problems occur. Analytical skills applied to work situations.
1. Describe a situation in which you found a creative way to overcome an
obstacle.
2. Tell me about a time that you identified a need and went above and
beyond the call of duty to get things done.
3. Tell me about a time when you had to analyze information and make a
recommendation.
Solution Focused:
English:
Language skills? Others:
1. Are you comfortable to have a fluent discussion with a native person?
6. Availability to start
If we will finish the recruitment process with an offer for you, how soon are you
available to start?
7. Benefits package expectations
What are your financial expectations?
8. Presenting next steps in the recruiting process and an overview
regarding timelines
Feedback to be given after the interview:
If Positive-> Schedule him for Job Offer
If Negative-> Present the feedback to the candidate (you are
allowed to apply again after 3 months )