EMOTIONS AND MOODS

Affect E. Social Activities

- Physical, informal and dining activities
➢ Generic term that covers a broad range of
can increase mood.
feelings that people experience
F. Sleep
Emotions - Poor sleep affects moods & decision
making
➢ Intense feelings that are directed at G. Exercise
someone or something H. Age
➢ They often live short-lived and can influence I. Gender
behavior significantly
➢ Caused by specific event Affect Intensity
➢ Specific or numerous
➢ Individual differences in the strength with
➢ Accompanied by facial expressions
which individuals experience their emotions.
➢ Action-oriented in nature
Illusory Correlation
Moods
➢ The tendency of people to associate two
➢ Feelings that tend to be less intense than
events when reality there is no connection.
emotions and that lack a contextual stimulus
➢ Cause is often unclear Emotional Labor
➢ Longer than emotions
➢ The situation which an employee express
➢ More general
organizationally desired emotions during
➢ Not indicated by distinct facial expressions
interpersonal transactions at work.
➢ Cognitive in nature
THE BASIC MOODS: POSITIVE AND NEGATIVE
Moral Emotions
AFFECT
➢ Emotions that have moral implications
Positive Affect
➢ Ex. Sympathy for the suffering of others,
guilt about our own immoral behavior ➢ A mood dimension that consists of specific
positive emotions such as excitement,
Moral Disgust
enthusiasm, and elation at the high end.
➢ Feeling of repugnance toward morally wrong
Negative Affect
actions
➢ Ex. Child Abuse, Animal Beating, Political ➢ A mood dimension that consists of emotions
Corruption such as nervousness, stress, anxiety at the
high end.
Sources of Emotions and Moods
Positivity Offset
A. Personality
- Individual differences can influence how ➢ The tendency of most individuals to
emotions are experienced and experience a mildly positive mood at zero
expressed input. (when nothing particular is going)
B. Time of day
- People may experience different moods
at different time of the day TYPES OF EMOTIONS
C. Weather
- Environment factors, such as sunny or Basic Emotions
rainy days, can affect mood. • Although not generally accepted there
D. Stress appears to be 6 basic emotions. happiness,
- High levels of stress can lead to negative sadness, anger, fear, disgust, and surprise.
emotions and effect overall mood.
 All other emotions are subsumed under THEORIES OF EMOTIONS
these 6.
Affective Events Theory (AET)

➢ Suggests that specific workplace events can

Complex Emotions trigger emotional reactions that influence job
performance.
• These can include feelings like jealousy,
➢ A model that suggests that workplace events
guilt, or pride, which may involve
cause emotional reactions on the part of
combinations of basic emotions.
employees, which then influence workplace
An employees expression of organizationally desired attitudes and behaviors
emotions during interpersonal transactions at work.
Emotional Intelligence (EI)
Emotional Dissonance
➢ The ability to detect and to manage
➢ Employees have to project one emotion emotional cues and information
while simultaneously feeling another. ➢ the ability to recognize and manage both our
➢ Inconsistencies between the emotions own emotions and those of others.
people feel and the emotions they project

Mindfulness

➢ Objectively and deliberately evaluating the

emotional situation in the moment

Types of Emotions

Felt Emotions

➢ An individual’s actual emotions

Displayed Emotions

➢ Emotions that are organizationally Emotional Regulation

required and considered appropriate in a ➢ Strategies to manage and respond to one’s
given job. emotions effectively.
Surface Acting Workplace Practices
➢ Hiding one’s inner feelings and forgoing ➢ Organizations can implement practices that
emotional expressions in response to display promote positive emotional experiences,
rules. such as recognition programs or supportive
➢ Ex. A cars salesman is hiding his ‘anger’ work environment.
towards a customer who had long test drive
and still does not purchase the car. Still the OB APPLICATIONS OF MOODS AND EMOTIONS
Car Salesman smiles and says “Come Again Negotiation
Sir!”
➢ Emotions, skillfully, displayed, can affect
Deep Acting negotiations
➢ Trying to modify one’s true inner feelings Customer Service
based on display rules.
➢ Ex. Doctor trying to genuinely feel more ➢ Emotions affect service quality delivered to
empathy for his patients customers which, in turn, affects customer
relationships.
Emotional Contagion

➢ The process by which peoples’ emotions are

caused by the emotions of others
➢ Catching emotions from others

Job Attitude

➢ Can carry over to home, but dissipate

overnight

Deviant Workplace

➢ Negative emotions lead to employee

deviance (actions that violate norms and
threaten the organization)

❖ Understanding moods and emotions is vital

for:

Organizational Culture

➢ The emotional climate of an organization can

affects overcall employee morale and
productivity.

Team Dynamics

➢ Understanding emotions can improve

teamwork and collaboration, as emotional
awareness fosters better communication.