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E-commerce User Experience Questionnaire

The document is a questionnaire designed to gather information on individuals' demographics, shopping habits, and experiences with e-commerce platforms. It includes questions about gender, occupation, age, frequency of e-commerce use, and perceptions of convenience, safety, product variety, and customer support. The questionnaire aims to assess the overall impact of e-commerce on shopping behavior and satisfaction.

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liyanasulaiman92
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18 views6 pages

E-commerce User Experience Questionnaire

The document is a questionnaire designed to gather information on individuals' demographics, shopping habits, and experiences with e-commerce platforms. It includes questions about gender, occupation, age, frequency of e-commerce use, and perceptions of convenience, safety, product variety, and customer support. The questionnaire aims to assess the overall impact of e-commerce on shopping behavior and satisfaction.

Uploaded by

liyanasulaiman92
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Questionnaire

1. Gender
a)Male
b)Female
c)Prefer not to say

2. Occupation
a)Student
b) Daily workers
c) Self-employed
d)Government employee

3. Age
a) Below 25
b) 26 to 35
c) 35 to 45
d) 46 to 55
e) Above 56

[Link] often do you use e-commerce platforms?


a) Daily
b) Weekly
c) Monthly
d) Rarely
e) Never

5. How has e-commerce impacted your shopping experience?


a) Greatly improved
b) Slightly improved
c) No change
d) Slightly worsened
e) Greatly worsened

6. How convenient do you find shopping through e-commerce compared to


traditional shopping?
a) Very convenient
b) Somewhat convenient
c) Neutral
d) Inconvenient
e) Very inconvenient

7. How has e-commerce affected your access to a variety of products?


a) Significantly improved
b) Moderately improved
c) No impact
d) Reduced access
e) Significantly reduced

8. How has e-commerce influenced your time management?


a) Saved a lot of time
b) Saved some time
c) No impact
d) Wasted some time
e) Wasted a lot of time

9. How safe do you feel using e-commerce platforms for transactions?


a) Very safe
b) Somewhat safe
c) Neutral
d) Somewhat unsafe
e) Very unsafe

[Link] you believe e-commerce has changed the way you shop?
a) Completely changed
b) Somewhat changed
c) Neutral
d) Slightly changed
e) Not changed at all

11. How do you feel about the delivery services offered by e-commerce
platforms?
a) Excellent
b) Good
c) Average
d) Poor
e) Very poor

12. How well do e-commerce platforms meet your shopping needs?


a) Fully satisfied
b) Mostly satisfied
c) Neutral
d) Slightly dissatisfied
e) Very dissatisfied

13. How affordable do you find products on e-commerce platforms?


a) Very affordable
b) Somewhat affordable
c) Neutral
d) Slightly expensive
e) Very expensive

14. How satisfied are you with the return and refund policies of e-commerce
platforms?
a) Very satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
e) Very dissatisfied

15. Do e-commerce platforms meet your expectations in terms of product


quality?
a) Always
b) Most of the time
c) Neutral
d) Rarely
e) Never

16. How satisfied are you with the availability of customer support on
e-commerce platforms?
a) Very satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
e) Very dissatisfied
17. Do e-commerce platforms provide sufficient options to satisfy your
preferences?
a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

18. How likely are you to recommend e-commerce platforms to others based on
your experience?
a) Very likely
b) Likely
c) Neutral
d) Unlikely
e) Very unlikely

19. How often do you shop online?


a)Daily
b) Weekly
c)Monthly
d)Rarely
e)Never

20. How do you usually make payments for online purchases?


a)Credit/debit card
b) PayPal
c) Mobile payment apps (e.g., Google Pay, Apple Pay)
d) Cash on delivery
e)Others

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