Training Module

TABLE OF CONTENTS

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Table of Contents Front Page----------------------------------------------------------------------------------------------------1 Table of Contents------------------------------------------------------------------------------------------2 Title Page-----------------------------------------------------------------------------------------------------3 Foreword------------------------------------------------------------------------------------------------------4 Contributors-------------------------------------------------------------------------------------------------5 Acknowledgement------------------------------------------------------------------------------------------6 Introduction--------------------------------------------------------------------------------------------------7 Goal-----------------------------------------------------------------------------------------------------------8 Primary Objectives----------------------------------------------------------------------------------------8 Secondary Objectives------------------------------------------------------------------------------------8 Time Frame-------------------------------------------------------------------------------------------------9 Facilitator-----------------------------------------------------------------------------------------------------9 Infrastructural Requirements----------------------------------------------------------------------------9 Training Venue---------------------------------------------------------------------------------------------10 Participants--------------------------------------------------------------------------------------------------10 Assignments------------------------------------------------------------------------------------------------10 Module Session 1: Induction Training----------------------------------------------------------------11 Module Session 2: On-the-Job Training------------------------------------------------------------13 Module Session 3: Off-the-Job Training------------------------------------------------------------15 Module Session 4: Motivation Training-------------------------------------------------------------17 Bibliography------------------------------------------------------------------------------------------------19 Notes---------------------------------------------------------------------------------------------------------20

TRAINING MODULE FOREWORD

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Training Module:
Achieving Quality through the Eight Elements of TQM

FOREWORD

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Foreword

It is very vital to understand the importance of Total Quality Management in an organization. In implementing it the effort should be streamed from the top If the stakeholders resist change,

management down to the junior employees.

everything will be useless. If the organization fails to understand its significance, the harder it is for the company to adopt this system.

The improvement of the eight elements of TQM will help in achieving long-term success. Thats why it is very important that members of the organization undergo training that targets the eight elements of TQM to every individual.

With the success of the nurtured knowledge and skills that training wish to develop, the organization can easily adopt Total Quality Management with less hassle and more opportunities for improvement and growth.

Ma. Aurora D. Pastolero Vice President Central Council for Philippine Quality Assurance

CONTRIBUTORS

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Contributors

Kevin Jordan Villanueva Director General, Philippine Society for Quality Inc.

Ivy Joy Estorninos Asst. Director General, Philippine Society for Quality Inc.

Jeremy David Head Consultant, Philippine Quality Award

Mat DioanaCigres Consultant, Philippine Quality Award

Joy Carolino Consultant, Philippine Quality Award

Justin Jonas Consultant, Philippine Quality Award

INTRODUCTION ACKNOWLEDGEMENT

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Acknowledgement

Central Council for Philippine Quality Assurance acknowledges the contribution of Kevin Villanueva, Ivy Joy Estorninos, Dina Cigres, Joy Carolino, Jeremy David, and Justin Jonas for their inputs and valuable advice in preparation of this Module.

Special thanks are due Dr. Rowel Antonio, School of Accountancy and Management of Centro Escolar University for his guidance in finishing this module.

INTRODUCTION

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Introduction

Total Quality Management is a management approach that originated in the 1950 s and has steadily become more popular since the early 1980 s. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the companys operations, with processes being done right the first time and defects and waste eradicated from operations. TQM has been coined to describe a philosophy that makes quality the driving force behind leadership, design, planning, and improvement initiatives. For this, TQM requires the help of those eight key elements. These elements can be divided into four groups according to their function. The groups are:

I. Foundation It includes: Ethics, Integrity and Trust. II. Building Bricks It includes: Training, Teamwork and Leadership. III. Binding Mortar It includes: Communication. IV. Roof It includes: Recognition

These eight elements are the key in ensuring the success of TQM in an organization and that the supervisor is a huge part in developing these elements in the work place. Without these elements, the business entities cannot be successful TQM implementers. It is very clear from the above discussion that TQM without involving integrity, ethics and trust would be a great remiss, in fact it would be incomplete. Training is the key by which the organization creates a TQM environment. Leadership and teamwork go hand in hand. Lack of communication between departments, supervisors and employees create a burden on the whole TQM process. Last but not the least, recognition should be given to people who contributed to the overall completed task. Hence, lead by example, train employees to provide a quality product, create an environment where there is no fear to share knowledge, and give credit where credit is due is the motto of a successful TQM organization.

TIME & OBJECTIVES GOAL FRAME, FACILITATOR, & REQUIREMENTS

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Goal

Enhance capacity and skills among the members of the organization in dealing with issues related to implementing company - wide TQM.

Primary Objectives

To train the members of the organization in managing quality related issues.

Secondary Objectives

*To bridge the gap between theoretical knowledge and practice *To increase coordination among the members of the organization *To create opportunities for interaction between the top management and the junior employees *To promote experience sharing and enhance opportunities for compilation of success stories thereby increase evidence base for effectiveness of performance.

TIME FRAME, FACILITATORS, INFRASTRUCTURAL REQUIREMENT

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Time Frame

The module has been designed to provide six hours of continuous session. Further assignments would be a part of the training. The same may be adopted by the training institutes/facilitators or may be modified keeping in view the requirements of individual training sessions. However, to maintain the quality of training, all the areas must be covered. The time duration for dealing with the topics may remain the same or show a variability of 20% depending on the expertise of the trainers and the requirements of the trainees. This training pattern has been made taking into consideration the busy schedules of the practitioners, who may not be able to devote too much of their time and their regular work schedules. However, the organizing bodies can adapt the same module with increase in time limit or number of contact sessions for conducting their training programs depending on their resources and their participants.

Facilitators/ Trainers

A maximum of eight experts for all the sessions. This include 4 TQM facilitator, 4 Analyst/Specialist in Quality Assurance. Depending on local requirements &

infrastructure the number of experts may be increased.

Infrastructural Requirement

The proposed venues must have adequate infrastructure and facilities for training. The basic requirements for training would be: 1. Facility for seating, presentation, group discussion the seating should preferably be round table instead of class room seating to encourage participant interactions 2. LCD projector, computer, audio-visual display, display board and black/white boards specific requirements for individual sessions, if any, are given along with the details of each session.

MODULE SESSION PARTICIPANTS & ASSIGNMENTS TRAINING VENUE, 1

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Training Venue

The proposed venues are: y y y Training Rooms Audio Visual Room Multi-Function Halls

Participants

The participants include: y y y y y Top management-Executives, CEO, Directors First-line managers Middle managers Junior employees Process Action Teams

Assignments

Assignments as outlined would be given to the participants after completion of specified topics of training. The assignments would be practical and would not be used to score individual participants but would be conducted to assess the understanding and grasp of the participants for the subject concerned. The assignments would involve group work to be conducted in groups of 2-4 participants. The trainers would compile a set of best-conducted assignments and give a copy to all participants at the end of training. All participants would be expected to complete their assignments within the stipulated time as mutually decided by the trainers and the participants.

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Module Session 1: Induction Training

Induction training is a type of training given as an initial preparation upon taking up a post. To help new people get to work. It often contains information dealing with the layout of the firm's operating facility, health and safety measures and security systems.

Requirements: y Audio Visual Aids

Session objectives: y To cover all the grounds to discuss within the company in the shortest possible time. y To help the employee settle down and familiarize his surroundings.

To be able to cover the four types of induction training; General training, Mandatory training, Job training, and finish with training evaluation. Duration: 1 hour 30 minutes

Topics Methodology Introduction of the trainer and Presentation of the trainer the participants Discussion of the 4 Types of Induction Training Post Assessment Assessment sheet

Benefits Ease employees Great bonding exercise Save expenses for less errors Identification of their roles and participation

Assignment: 1. What element/elements of TQM are developed in you? 2. Do you believe that the concepts of quality practiced within the organization effective?

MODULE SESSION 1

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Module Session 2: On-the-Job Training

On-the-job training focuses on the acquisition of skills within the work environment generally under normal working conditions. Through on-the-job training, workers acquire both general skills that they can transfer from one job to another and specific skills that are unique to a particular job.

Requirements: y Audio visual aids and writing materials

Session Objectives: y To fill areas of gaps with knowledge and skills, and change all negative attitudes to positive attitude. y To improve the performance of employees to enhance productivity and profit of the organization. y y y To fulfill organizational long term goals i.e. vision, and quality objectives. To adopt proactive and zero defect culture. To encourage innovative and creative ideas of employees for optimum use of materials. Duration: 1 hour 30 minutes

Topics Briefing of rules to follow and requirements to accomplish Post assessment Assignment:

Methodology Discussion by the supervisor Assessment sheet

Benefits Increased productivity Better employee retention Higher morale

1. What element/elements of TQM are developed in you? 2. Do you believe that accountability should be shared by everybody in the organization?

MODULE SESSION 2 MODULE SESSION 2

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MODULE SESSION 3

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Module Session 3: Off-the-Job Training

Training that occurs away from the workplace and consists of internal or external programs to develop any of a variety of skills or to foster personal development.

Requirements: Audio visual aid Session Objectives: y y To enhance the communication skills of the participants. To broaden the knowledge of the participant to the outside activities and opportunities. y To inculcate completely quality concepts and ideas.

Duration: 1 hour 30 minutes

Topic Activities to do Real life situations

Methodology Discussion Simulation, Role plays and Case Studies Assessment Sheet

Benefits A wider range of skills or qualifications can be obtained Can learn from outside specialists or experts Employees can be more confident when starting job

Post Assessment

Assignment: 1. What element/elements of TQM are developed in you? 2. What significant learning have you discovered during simulations?

MODULE SESSION 3

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MODULE SESSION 4

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Module Session 4: Motivation Training

Provides organization, motivation, leadership development skills, selling, speaking and presentation skills training, management development, emotional intelligence and communication skills, to get you and your people from where you are now, to where you want to be fast.

Requirements: Audio visual aids Session Objectives: y y y To make the participants flexible to any work requirement. To determine the motivators of the participants. To determine the obstacles that hinders the improvement of the participants.

Duration: 1 hour 30 minutes

Topic Identification of reward and punishment as motivation Post Assessment

Methodology Discussion of the trainer

Benefits Employees are more likely to perform better Motivation that will result to effective implementation of TQM

Assessment Sheet

Assignment: 1. What element/elements of TQM are developed in you? 2. Do you believe in the carrot and stick method to be adopted to the employees?

MODULE SESSION 4

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BIBLIOGRAPHY

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Bibliography Induction .asp>. Lesson in Modules, < [Link] Motivation .Motivation Training, <[Link] Training, <[Link]

Training,

<[Link]

[Link]>. Off-the-job Training, <[Link] Sample Module, <[Link] Grains/002_Instructors_Guide.pdf>. Statistical Process Control, <[Link] The Eight Elements of TQM, <[Link] quality-management-tqm/eight-elements-tqm/>. Training Module, <[Link]

_training_materials.asp>.

NOTES

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Notes

NOTES

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Notes