Part B
Table 1 shows the project schedule for the development of the Gen-AI customer
service system for Malaysia Airlines. It will start from 1/7/2024 and completed on
27/12/2024 which take around 130 days.
Duration
No. Task Name Start Finish Predecessor
(days)
System Planning
Formation of System
A 2 1/7/2024 2/7/2024 -
Development Team
Define System
B
Implementation 2 3/7/2024 4/7/2024 A
Objectives
C PEST Analysis 5 5/7/2024 11/7/2024 B
Advantages and
Disadvantages of
D 5 5/7/2024 11/7/2024 B
Implementing New
System
Current Internal and
E 5 5/7/2024 11/7/2024 B
External Factors
Completion Time and
F Cost Estimation and 7 5/7/2024 15/7/2024 B
Scheduling
Prepare Preliminary
G 7 16/7/2024 24/7/2024 C, D, E, F
Investigation Report
System Analysis
H Fact-Finding 7 25/7/2024 2/8/2024 G
Set Up Context
I Diagram and Level-0 7 5/8/2024 13/8/2024 H
Data Flow Diagram
System Acquisition
J 7 5/8/2024 13/8/2024 H
Alternatives
K Cost – Benefit Analysis 7 14/8/2024 22/8/2024 J
Prepare System
L Requirements 5 23/8/2024 29/8/2024 I, K
Document
System Design
M Prototyping 7 30/8/2024 9/9/2024 L
System Design 10/9/2024 16/9/2024
N 5 M
Completion
Prepare Design 17/9/2024 23/9/2024
O 5 N
Specification
Management Review 24/9/2024 30/9/2024
P 5 O
and Approval
System
Implementation
System Development 1/10/2024 25/11/2024
Q 40 P
and Installation
R Users Training 5 26/11/2024 2/12/2024 Q
S System Evaluation 5 3/12/2024 9/12/2024 R
T Documentation 2 10/12/2024 11/12/2024 S
System Support and
Security
Maintenance and 12/12/2024 25/12/2024
U 10 T
Updates
V Completion of System 2 26/12/2024 27/12/2024 U
Table 1 Gen-AI Customer Service System’s Project Schedule
Diagrams 1 and 2 present the Gantt Chart and PERT Chart of the project. The
breakdowns into sections help to display the details more clearly.
ID Task Task Name
Mode 01 May 01 June 01 July 01 August 01 September 01 October 01 November 01 December 01 January 01 February 01 March
26-05 09-06 23-06 07-07 21-07 04-08 18-08 01-09 15-09 29-09 13-10 27-10 10-11 24-11 08-12 22-12 05-01 19-01 02-02 16-02 02-03 16-03
1 System Planning
2 Formation of
System
Development
3 Team System
Define
Implementation
Objectives
4 PEST Analysis
5 Advantages and
Disadvantages of
Implementing New
System
6 Current Internal and
External Factors
7 Completion Time
and Cost
Estimation and
8 Scheduling
Prepare
Preliminary
9 Investigation
System Analysis
10 Fact-Finding
11 Set Up Context
Diagram and
Level-0 Data Flow
Diagram
12 System Acquisition
Alternatives
13 Cost – Benefit
Analysis
14 Prepare System
Requirements
Document
15 System Design
16 Prototyping
17 System Design
Completion
18 Prepare Design
Specification
19 Management
Review and
Approval
20 System
Implementation
21 System
Development and
Installation
22 Users Training
23 System Evaluation
24 Documentation
25 System Support
and Security
26 Maintenance and
Updates
27 Completion of
System
Diagram 1: Gantt Chart
ID Task Task Name
Mode June July August September October November
23-06 30-06 07-07 14-07 21-07 28-07 04-08 11-08 18-08 25-08 01-09 08-09 15-09 22-09 29-09 06-10 13-10 20-10 27-10 03-11 10-11
1 System Planning
2 Formation of
System
Development
3 Team System
Define
Implementation
Objectives
4 PEST Analysis
5 Advantages and
Disadvantages of
Implementing New
System
6 Current Internal and
External Factors
7 Completion Time
and Cost
Estimation and
8 Scheduling
Prepare
Preliminary
Investigation
Diagram 1a: Gantt Chart – System Planning
ID Task Task Name
Mode July August September October November December
14-07 21-07 28-07 04-08 11-08 18-08 25-08 01-09 08-09 15-09 22-09 29-09 06-10 13-10 20-10 27-10 03-11 10-11 17-11 24-11 01-12 08-12
9 System Analysis
10 Fact-Finding
11 Set Up Context
Diagram and
Level-0 Data Flow
Diagram
12 System Acquisition
Alternatives
13 Cost – Benefit
Analysis
14 Prepare System
Requirements
Document
Diagram 1b: Gantt Chart – System Analysis
ID Task Task Name
Mode July August September October November December
21-07 28-07 04-08 11-08 18-08 25-08 01-09 08-09 15-09 22-09 29-09 06-10 13-10 20-10 27-10 03-11 10-11 17-11 24-11 01-12 08-12
15 System Design
16 Prototyping
17 System Design
Completion
18 Prepare Design
Specification
19 Management
Review and
Approval
Diagram 1c: Gantt Chart – System Design
ID Task Task Name
Mode August September October November December January
11-08 18-08 25-08 01-09 08-09 15-09 22-09 29-09 06-10 13-10 20-10 27-10 03-11 10-11 17-11 24-11 01-12 08-12 15-12 22-12 29-12
20 System
Implementation
21 System
Development and
Installation
22 Users Training
23 System Evaluation
24 Documentation
Diagram 1d: Gantt Chart – System Implementation
ID Task Task Name
Mode October November December January February March
13-10 20-10 27-10 03-11 10-11 17-11 24-11 01-12 08-12 15-12 22-12 29-12 05-01 12-01 19-01 26-01 02-02 09-02 16-02 23-02 02-03
25 System Support
and Security
26 Maintenance and
Updates
27 Completion of
System
Diagram 1e: Gantt Chart – System Support and Security
From the PERT Chart, we can see that almost all the tasks lie on the critical path
except PEST Analysis, determining advantages and disadvantages of implementing
new system, determining current internal and external factors and setting up context
diagram and Level-0 data flow diagram.
System Planning Formation of System Development Team Define System Implementation Objectives PEST Analysis Prepare Preliminary Investigation Report
Start: Mon 01-07-24 ID: 1 Start: Mon 01-07-24 ID: 2 Start: Wed 03-07-24 ID: 3 Start: Fri 05-07-24 ID: 4 Start: Tue 16-07-24 ID: 8
Finish: Wed 24-07-24 Dur: 18 days Finish: Tue 02-07-24 Dur: 2 days Finish: Thu 04-07-24 Dur: 2 days Finish: Thu 11-07-24 Dur: 5 days Finish: Wed 24-07-24 Dur: 7 days
Comp: 0% Res: Res: Res: Res:
Advantages and Disadvantages of Implementing New System
Start: Fri 05-07-24 ID: 5
Finish: Thu 11-07-24 Dur: 5 days
Res:
Current Internal and External Factors
Start: Fri 05-07-24 ID: 6
Finish: Thu 11-07-24 Dur: 5 days
Res:
Completion Time and Cost Estimation and Scheduling
Start: Fri 05-07-24 ID: 7
Finish: Mon 15-07-24 Dur: 7 days
Res:
System Analysis Fact-Finding
Start: Thu 25-07-24 ID: 9 Start: Thu 25-07-24 ID: 10
Finish: Thu 29-08-24 Dur: 26 days Finish: Fri 02-08-24 Dur: 7 days
Comp: 0% Res:
Diagram 2a: PERT Chart – System Planning
System Planning
Start: Mon 01-07-24 ID: 1
Finish: Wed 24-07-24 Dur: 18 days
Comp: 0%
System Analysis Fact-Finding Set Up Context Diagram and Level-0 Data Flow Diagram Prepare System Requirements Document
Start: Thu 25-07-24 ID: 9 Start: 25-07-24 ID: 10 Start: 05-08-24 ID: 11 Start: 23-08-24 ID: 14
Finish: Thu 29-08-24 Dur: 26 days Finish: 02-08-24 Dur: 7 days Finish: 13-08-24 Dur: 7 days Finish: 29-08-24 Dur: 5 days
Comp: 0% Res: Res: Res:
System Acquisition Alternatives Cost – Benefit Analysis
Start: 05-08-24 ID: 12 Start: 14-08-24 ID: 13
Finish: 13-08-24 Dur: 7 days Finish: 22-08-24 Dur: 7 days
Res: Res:
System Design Prototyping
Start: Fri 30-08-24 ID: 15 Start: 30-08-24 ID: 16
Finish: Mon 30-09-24 Dur: 22 days Finish: 09-09-24 Dur: 7 days
Comp: 0% Res:
System Implementation
Start: Tue 01-10-24 ID: 20
Finish: Wed 11-12-24 Dur: 52 days
Comp: 0%
System Support and Security
Start: Thu 12-12-24 ID: 25
Finish: Fri 27-12-24 Dur: 12 days
Comp: 0%
Diagram 2b: PERT Chart – System Analysis
System Planning
Start: Mon 01-07-24
ID: 1
Finish: Wed 24-07-24
Dur: 18 days
Comp: 0%
System Analysis
Start: Thu 25-07-24
ID: 9
Finish: Thu 29-08-24
Dur: 26 days
Comp: 0%
System Design Prototyping System Design Completion Prepare Design Specification Management Review and Approval
Start: Fri 30-08-24
ID: 15 Start: 30-08-24 ID: 16 Start: 10-09-24 ID: 17 Start: 17-09-24 ID: 18 Start: 24-09-24 ID: 19
Finish: Mon 30-09-24
Dur: 22 days Finish: 09-09-24 Dur: 7 days Finish: 16-09-24 Dur: 5 days Finish: 23-09-24 Dur: 5 days Finish: 30-09-24 Dur: 5 days
Comp: 0% Res: Res: Res: Res:
System Implementation
Start: Tue 01-10-24
ID: 20
Finish: Wed 11-12-24
Dur: 52 days
Comp: 0%
System Support and Security
Start: Thu 12-12-24ID: 25
Finish: Fri 27-12-24
Dur: 12 days
Comp: 0%
Diagram 2c: PERT Chart – System Design
System Planning
Start: Mon 01-07-24
ID: 1
Finish: Wed 24-07-24
Dur: 18 days
Comp: 0%
System Analysis
Start: Thu 25-07-24
ID: 9
Finish: Thu 29-08-24
Dur: 26 days
Comp: 0%
System Design
Start: Fri 30-08-24
ID: 15
Finish: Mon 30-09-24
Dur: 22 days
Comp: 0%
System Implementation System Development and Installation Users Training System Evaluation Documentation
Start: Tue 01-10-24
ID: 20 Start: 01-10-24 ID: 21 Start: 26-11-24 ID: 22 Start: 03-12-24 ID: 23 Start: 10-12-24 ID: 24
Finish: Wed 11-12-24
Dur: 52 days Finish: 25-11-24 Dur: 40 days Finish: 02-12-24 Dur: 5 days Finish: 09-12-24 Dur: 5 days Finish: 11-12-24 Dur: 2 days
Comp: 0% Res: Res: Res: Res:
System Support and Security
Start: Thu 12-12-24ID: 25
Finish: Fri 27-12-24
Dur: 12 days
Comp: 0%
Diagram 2d: PERT Chart – System Implementation
System Planning
Start: Mon 01-07-24
ID: 1
Finish: Wed 24-07-24
Dur: 18 days
Comp: 0%
System Analysis
Start: Thu 25-07-24
ID: 9
Finish: Thu 29-08-24
Dur: 26 days
Comp: 0%
System Design
Start: Fri 30-08-24
ID: 15
Finish: Mon 30-09-24
Dur: 22 days
Comp: 0%
System Implementation
Start: Tue 01-10-24
ID: 20
Finish: Wed 11-12-24
Dur: 52 days
Comp: 0%
System Support and Security Maintenance and Updates Completion of System
Start: Thu 12-12-24ID: 25 Start: 12-12-24 ID: 26 Start: 26-12-24 ID: 27
Finish: Fri 27-12-24
Dur: 12 days Finish: 25-12-24 Dur: 10 days Finish: 27-12-24 Dur: 2 days
Comp: 0% Res: Res:
Diagram 2e: PERT Chart – System Support and Security