Time allowed:3 hours

Maximum marks: 80
General Instructions: Same as CBSE Sample Question Paper-2023 (Solved).
1. The process of creating an internal environment, where individual work
and efficiently for achievement of goal is known as
(a) Coordination (b) Delegation
effectively
(c) Management (d) Planning
2. Management is a process because
(a) It involves series of steps (b) It leads to systematic working
(c) It involves one single activity (d) None of the above
3. Shift of youth in India towards packed food, online buying is part of
(a) Political Environment (b) Social Environment
(c) Legal Environment (d) Technological Environment
4. Creating a website and selling online is related to
(a) Social Environment (b) Political Environment
(c) Economic Environment (d) Technologic
5. The forces in Business Environment that effect all the business
houses are known as
(a) General (b) Specific
(c) Particular (d) Influential
It is compulsory that advertisement on baby food must inform that mother's milk is
the best is related to
(a) Social Environment (b) EconomicEnvironment
(c) Political Environment (d) Legal Environment
7. Grouping the activities on the basis of product line is a
(a) Functional structure
part of
(b) Divisional structure
(c) Formal orgainisation (d) Informal organisation
8. Name the type of organisation which is
deliberately design by top manageme
achieve a common organisational objective.
(a) Informal organisation
(6) Corporate organisation
(c) Formal organisation (d) Divisional organisation
9. Statement-I : Span of management define
responsibility area of a manager:
Statement-II : Management is a group activity.
 Options
statement I and Il are true
(a) Both (b) Statement I is true but
IIis false
(c) Statement: is false but II iis true (d) Both statement I and II
at are false
10. Controlling is performed
(a) Top level (b) Middle level
(o) Supervisory level (d) Allof the above
1. If deviations are minor, it should
(a) Be taken seriously
(6) Be ignored
(0) Be reported to top level (d) None of the above
s0 Einancial market help to save time,
of fnancial assets would have to efforts and money that both buyers and sellers
otherwise spend to know each other the function of
financial market referred in above para is
(a) Facilitate Price discovery
(b) Provide liquidity to financial assets
(c) Reduce the cost of transaction
(d) Mobilisation of saving and channelising them into most productive use.
13. SEBIis also called as
(a) Watchbull of stock exchange (b) Watchbear of stock exchange
() Watchdog of stock exchange (d) None of the above
14. Under secondary market, sale of securities take place
(a) Company and Investors
between
(6) Company and Company
(c) Investor and other investor (d) None of the above
l5. The economic condition of every country is
(a) Stock Market reflected by dealings in
(b) Money Market
(c) PrimaryMarket (d) None of the above
16. The concept which focuses on large scale production and minimum cost is called
(a) Production concept (b) Product concept
(c) Selling concept (d) Marketing concept
17. To regain the lost
(a) Advertisement reputation and to build goodwill, firm uses
(b) Sales Promotion
(c) Personal Selling (d) PublicRelation
18.
Marketing
(a) Pre
can be best understood as

(c) Pre production activity (b) Post production activity

19. The and Post production activity (d) Selling activity
Communication tool which is used to improve the image or goodwill of the
Company is called
(a) Branding (0) Packaging
(c) Labelling (d) Goodwill
Under which concept the companies push for the betterment ofthe quality of their
product
in their
(a) Selling conceptefforts for marketing.
(c) Production concept (b) Marketing concep!
(d) Product concep
 securities market. It creates a
Stock exchange acts as a regulator of the
21. sold. It gives investors the
market where the securities are bought and disinvestment
disinvest and reinvest. Through this process of
and Coninuous
chance
reinvestment, to
get channelised into their most productive
investment avenues.
fair deal in the market, the
savings
To ensurethat theinvesting publicgets asafe and
of the stock exchange is well regulated and its dealings are
well defined member
accordins
g
the existing legal framework. It also ensures wider share ownership by regulating hew
hitop
issues, better trading practices and taking effective steps in educating the public abo
investments.
Various funcçons performed by the Stock Exchange arefunctions
discussed in the above para. By
of stock exchanoe
quoting the lines from the above para, state any three
OR

These days, the development of a country is also judged by its system of transferring
finance from the sector where it is in surplus to the sector where it is needed most
To give strength to the economy, SEBI is undertaking measures to develop the capital
market. In addition to this, there is another market in which unsecured and short-term
debt instrumentsare actively traded everyday. These markets together help the savers
and investors in directing the available funds into their most productive investment
opportunity.
(a) Name the function being performed by the market in the above case.
(b) Name the market for short term debt.
(c) Differentiate between both themarket.
22. One day, the management instructor of BBA classes organised a "Panel Discussion"
on important topics of management. The students were given the following clues for
discussion.
Each student was given 3 minutes for elaborating on the clues given below:
Clue 1: They are inseparable twins.
Clue 2: They are inter-dependent, inter-related and reinforce each other.
Clue 3 : They both are forward as well as backward looking.
(a) Identify the functions of management writen in clues above.
(b) Elaborate on the 3 clues.
OR
Engineer India Ltd. is engaged in manufacturing machine
components the ta
production is 300 units per day. The company had been successfully
attain1ng
three months ago. Over the last three months, it has been observedthat tne p
daily production
varies between 220 and 250 units. Identify the management function to rectify theabove
situation. Briefly state the procedure of this function.
23. Acompany has its own
recruitment policy to suitable employee.
(0) Top most positions are being filled by fill the vacant posts with
the most capable work force contacting specialised agencies so as
(iü) To foster the spirit of loyalty competitive organisation.
and motivatethe employees the middle level positions
are filled from within the
(a) Identify the sources oforganisation.
(b) Also give any one
recruitment referred above?
method of each source.
94 Chandrika Bhattacharya is working in Olax Ltd., a
company
heaters. She is responsible for all the activities of the business andmanufacturing room
for its impact on the
society. Her job demands long hours and commitment to the
(a) Identify the levelat which Chandrika Bhattacharva is
organisation.
working.
(b) State three more functions required to be performed by Chandrika
this level. Bhattacharya at
25. Mr. Murthy is the Human Resource Manager of Jai Hind Hospital in Vellore. He has to
appoint nurses tor the hospital. Since patients in the hospital are of different types, he
wants to find out the candidates' maturity and emotions in dealing with the patients. He
also wants to know about the candidates' ability to make decisions.
Explain wo types of tests that Mr. Murthy can use to meet his requirements.
OR
Based on "Performance Appraisal Report (2016)", the HR manager of 'Gamma Ltd.
adopted the following ways of training for improving the quality of output and providing
more job satisfaction to the employees:
(1) Mr. Ganesh was in the company so that he could practice the theoretical knowledge
acquired by him from his college.
(ü) Mr. Rahul was provided a dummy model of machinery to do practice on it.
(u) Mr. Shekhar was asked to work with an expert for specific period of time so that he
learns by observation.
Identify the technique of training discussed in above cases (i, ii, iüi).
26. Neeraj, a sales representative of Omida Ltd.' has changed seven jobs in the last one
year. He is a hard working person but is not able to finalise deals with the customers
due to his inadequate vocabulary and omission of needed words. Sometimes he uses
wrOng words because of which intended meaning is not conveyed. All this created a mis
understanding between him and his clients.
(a) Identify the communication barrier discussed above.
(b) State the category of this communication barrier.
(c) Explain any other communication barrier of the same category.
OR

Huma is working in a company on a permanent basis. As per the job agreement she had
to work for 8 hours a day and was free to work overtime. Huma worked overtime, due
to which she fell ill and had to take leave from her work. No one showed concern and
enquired about her health. She realised that she was fulfilling only some of her needs
while some other needs still remained to be fulfilled.
(0) By quoting the lines from the above para, identify the needs of Huma which she is
able to fulfil.
(ü) Also explain two other needs of Huna followed by the above needs, which still
remained to be satisfied.

21. Smita had been working as an assistant manager with Johnson Enterprises' for the last
ten [Link] was very popular amongst her colleagues because of her commitment and
dedication towards the work. When the senior manager to her retired, all her colleagues
 thought that now Smita would be promoted. But to everyone'ssurprisethe vacant pos
was filled by an outsider, MIrs, Rita. Smitafelt demoralised and her performance: started
declining.
meet her targets.
She would abstain hersclf often and could not
woul.a
Mrs. Rita was a good leade; who would not only instruct her subordinates but
guide and inspirethem. She noticed Smita's behaviour and felt that her performance
making-issues related to
could be improved. She started involving Smita in decision committee. Smita we
organization and made hera part of high level joint-management
improving.
now punctual in office and her perlormance started
performed by Rita.
() ldentify the function of nmanagement being which helped Rita to
(iü) Name the element of the above function of management
improve Smita's behaviour.
identified in (ü) above.
(ii) State any three features of the element
company sells the
28. Ramanath Ltd. is dealing in import of organic food items in bulk. Thecompany has been
items in smaller quantities in attractive packages. Performance of the
up to the expectations in the past. Keeping up with this, the latest packaging technology,
the Finance Manager of the
the company decided to upgrade its machinery. For and the timings.
company, Mr. Vikrant Dhull, estimated the amount of funds required
financing decisions on a
This will help the company in linking the investment and the preparation of a sales
continuous basis. Therefore, Mr. Vikrant Dhull began with the
about the profit
forecast for the next four years. He also collected the relevant data
sure about the availability
estimates in the coming years. Bydoing this, he wanted to be
trying to find out
of funds from the internal sources. For the remaining funds he is paragraph.
alternative sources. Identify the financial concept discussed in the above
so identified.
Also state any two points of importance of the financial concept,
steel utensils. The demand for steel
29. Steelone Enterprises is manufacturing high quality good for health. This has led to
is not
1sTising as people are getting aware that plastic Steelone Enterprises
increase in the production of steel utensils. To encourage sales,
credit to its wholesale
declared a liberal credit policy, which allows three months
buyers.
requiremens o
In the light of the above, identify the two factors affecting capital
Steelone Enterprises.
will result in high or 1om
State with reason, whether the factors as identified above,
working capital requirement.
brand 'MG ron
30. Sumit purchased an ISI marked washing machine ofa famous for installation
Electronics Lid. The shopkeeper asked him to wait for tWo days new
electronic
with representative
the machine. His friend, Vivek, was very fond of experimenting
products. He told Sumit that there is no need to wait for the company's the m
them installed
to install the machine and that he could do it. So, both of
without following the manufacturer's instructions. after two days,
But their
Initially, tthe machine worked eflectively and the wash was [Link] Vivek tried
the machine started stopping in between the wash cycle. Sumit approached TG
best to start the machine but failed in their
eflorts. Sumit, therefore,
 Electronics Ltd., which refused to provide any service on
machine was not done by the company. the plea that installation of the
ia) State the
responsibility which Sumit has to fulfil as an aware
services of the conmpany. consumerto get the
(b) Explain brietly any two rights
which Sumit could have exercised, had he
responsibility identified in part (a). fulfilled his
81, Vasvi purchased a bottle of
picklefiom the local groceryshop. The
on the bottle was not clear. She fell sick consuming it. She filedinformation provided
Forum under Consumer Protection Act on and got the relief.
a case in the District
(a) Identify the important aspect
(b) Explain briefly the functions ofneglected by the marketer in the above case.
the aspect identified in (a) above.
32. 'E-Solution Ltd.' started its
operations in the year 2000. At the time of its inception,
the company had only ten employees with two departments, a Production
and an Administration department. The
products supplied and the
department
by the company started gaining popularity over the services provided
in the abilities of the employees and thus they years. The management had faith
allowed them freedom of action. The
management recognised that the decision-nakers at different levels of the
need to be given more autonomy. organisation
They took a policydecision that there will be less control of
This increased the role of the subordinates in the superiors over subordinates.
organisation and now they were in
aposition to take numerous as well as important decisions, As a result, its business has
diversified into many areas. Presently, it has operations throughout the country with
seven branches overseas. Its organisational structure has now changed into
divisional
structure and ten thousand people are working with the company.
(a) Identify the concept of management which helped the company to diversify into
manyareas and branches abroad.
(0) Explain five points of importance of the concept identified in (a) above.
33. Matta Auto Ltd. is manufacturing different types of conmercial vehicles. Their sales
were rupees two hundred crores in the previous year:. The company decided to increase
sales by 20% during the current year. It conducted internal as well as external audits for
the same. Through internal audit, they analysed the strengths and weaknesses of the
business across all departments. External audit focused on the opportunities and the
threats in the constantly changing business environment. Thus, a comprehensive plan
was prepared taking into consideration the business environment and the necessary
resources were allocated to achieve the target. The conmpany directed its offices
throughout the country to follow the plan.
The company's comnmitment to develop eflective plans to achieve a consistent increase
in saleshas ensured itscontinual growth over the past one decade.
Identify and explain the two typesof plansdiscussed above.
OR
State any five features of Panning'.
34. Mega Ltd. was manufacturing water-heaters. In the first year of its operations, the
incrcase the
revenue earned by the company was just sutlicient to nneet its costs. To
revenue, theconmpany analysed the reasous of less revenues, After analysis the cOmpany
decided:
 (i) to reduce the labour cost by shifting the nanufacturing unit to a backward
where labour was available at a very low rate.
(ü) manufacturing solar water-heaters and reduce the production of d elear
waterheaters slowly. This will not only help in covering the risks, but also
meeting other objectives too. helpin
Identify and explain the objectives of management discussed above.
OR
Mita has a successful ice cream business at Bikaner, namely 'Smartflavours. Her ire
creams are utterly delicious. She makes ice creams from fresh milk and the sarne are
available in a wide range of flavours and packs. She sets viable business objectíves and
Works with the same in mind in order to ensure that the custormers will come back for
purchasing.
Having the first mover advantage, her business was doing well. To earnhigher profits,
she started cutting down costs. This would sometimes lead to delay in delivery and the
ice cream was not reaching the market in time. Over a period of time, the
her ice cream declined and because of it the competitors entered the dermand for
some of her market share to comnpetitors. market. She lost
At the beginning of summer season, she got back to back orders for
ice cream packs of different flavours for special occasions. To supply of 4,000
ensure that the task was
completed and orders delivered in timeshe hired additional workers. She was, thus able
to produce and deliver the ice cream packs but atahigh
production cost.
While completing activities and finishing the given task for achieving goals, Mita
that shewas ignoring one of the important aspects of realised
management.
Identify the aspects of management that has been ignored by Mita. Also
same with the help of an example. explain the