Simon (2021-09-16, 11:20:31 PM): Hi, Amandeep — my name is Simon.

How can I help

you today?
Amandeep (2021-09-16, 11:20:56 PM): Hey i m trying to login but it is saying try
again
Simon (2021-09-16, 11:21:24 PM): I am very sorry to hear that you are having issue
to log in to your Remitly account but do not worry I will work on this matter right
away
Amandeep (2021-09-16, 11:21:32 PM): Okk
Simon (2021-09-16, 11:22:02 PM): Mr. singh Please inform exactly what is the system
reflecting when you are trying to log in due to in our system it shows that you are
logged in as we speak
Amandeep (2021-09-16, 11:22:50 PM): It is showing we are unable to sign in please
try again
Amandeep (2021-09-16, 11:23:13 PM): I try on app and website both are not working
Simon (2021-09-16, 11:23:31 PM): I understand and I am very sorry for this matter
Simon (2021-09-16, 11:25:03 PM): Mr. Singh to be very honest in our system shows
that you are logged in as we speak. I recommend Mr. Singh to delete your Remitly
app and download it once again to proceed to log in due to in our system shows
there is no problem with your account and not only that but you have a great score
with us. and I can see that you are a loyal customer since 2020 and we as Remitly
are very happy to have you
Amandeep (2021-09-16, 11:25:50 PM): Okk i will try
Simon (2021-09-16, 11:25:50 PM): I recommend once you download Remitly app lets
wait a few minutes to proceed to log in once again Mr. Singh
Simon (2021-09-16, 11:25:56 PM): Great!
Simon (2021-09-16, 11:26:15 PM): Is there any other question or doubt I may help
you with today?
Amandeep (2021-09-16, 11:26:45 PM): No that’s all thank you for helping
Simon (2021-09-16, 11:26:50 PM): Of course
Simon (2021-09-16, 11:27:03 PM): Thank you for trusting me in your account Hopw you
have a wonderfull day
Simon (2021-09-16, 11:27:05 PM): Please be safe