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RBI Initiatives for Financial Inclusion

The document outlines the steps taken by the Reserve Bank of India (RBI) to promote financial inclusion, including the introduction of no-frills accounts, the use of business correspondents for banking services, and the implementation of Electronic Benefits Transfer. It also discusses the concepts of microfinance and self-help groups (SHGs) as means to empower low-income individuals and improve their economic status. Additionally, the document covers the importance of Know Your Customer (KYC) policies and anti-money laundering measures in the banking sector.

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0% found this document useful (0 votes)
8 views32 pages

RBI Initiatives for Financial Inclusion

The document outlines the steps taken by the Reserve Bank of India (RBI) to promote financial inclusion, including the introduction of no-frills accounts, the use of business correspondents for banking services, and the implementation of Electronic Benefits Transfer. It also discusses the concepts of microfinance and self-help groups (SHGs) as means to empower low-income individuals and improve their economic status. Additionally, the document covers the importance of Know Your Customer (KYC) policies and anti-money laundering measures in the banking sector.

Uploaded by

Aleena
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Steps taken by RBI to support Financial inclusion

Schemes and programmes pushed forward by RBI the following


need special mention:

1. Initiation of no-frills account – These accounts provide basic


facilities of deposit and withdrawal to accountholders makes
banking affordable by cutting down on extra frills that are no
use for the lower section of the society.

2. Banking service reaches homes through business


correspondents – The banking systems have started to adopt
the business correspondent mechanism to facilitate banking
services in those areas where banks are unable to open brick
and mortar branches for cost considerations

3. EBT – Electronic Benefits Transfer – To plug the leakages that


are present in transfer of payments through the various
levels of bureaucracy, government has begun the procedure
of transferring payment directly to accounts of the
beneficiaries.
Financial Inclusion challenges & Initiatives

Financial Inclusion- Micro Finance & Self Help Groups (SHG)


What is Micro Finance?

Mrs. Sarla is a 40 years old lady. • Unemployed husband

• 3 children • No saving

• Good sewing skills

Mrs. Sarla decided to start a home based sewing business. She goes to
the bank and makes a demand for a loan at her bank.

Mrs. Sarla‟s DEMAND IS REJECTED

Microfinance has provided a solution for her above problem‟s

Microfinance is a general term to describe financial services to low-


income individuals or to those who do not have access to typical banking
services. Microfinance is also the idea that low-income individuals are
capable of lifting themselves out of poverty if given access to financial
services.

What is Micro Finance?


Microfinance is the provision of a broad range of financial services such as
deposits, loans, payment services, money transfers and insurance to the
poor and low income households and their micro-enterprises. Microfinance
is defined as “Financial Services (savings, insurance, fund, credit etc.)
provided to poor and low income clients so as to help them raise their
income, thereby improving their standard of living”.

Mohammed Yunus was awarded the Noble Prize for application of the concept
of microfinance, with setting up of the Grameen Bank in Bangladesh.

Importance of Micro Finance


1) Credit to rural poor 5) Mobilization of savings

2) Poverty Alleviation 6) Development of Skills

3) Women Empowerment 7) Mutual help and co-operation

4) Economic growth 8) Social welfare for Poor


Concept of Self Help Group (SHG)

SHGs is a small group of rural poor, who have voluntarily come forward
to form a group for improvement of the social and economic status of the
members.

• Homogeneous group of about 15 to 20.

• Every member to save small amounts regularly.

• Every member learns prioritization and financial discipline • Condition


required for membership for SHG„s

• Members should be between the age group of 21-60 years. From one
family, only one person can become a member of an SHG. (More
families can join SHGs this way)

• The group normally consists of either only men or only women

• Members should be homogenous i.e. should have the same social and
financial background.

• Members should be rural poor

Objectives of Self Help Group (SHG)

[Link] inculcate the savings and banking habits among members.

2. To secure them from financial, technical and moral strengths.

3. To enable availing of loan for productive purposes.

4. To gain economic prosperity through loan/credit.

5. To gain from collective wisdom in organizing and managing their own


finance and distributing the benefits among themselves.

6. To sensitize women of target area for the need of SHG and its
relevance in their empowerment.

[Link] create group feeling among women.

8. To enhance the confidence and capabilities of women.

9. To develop collective decision making among women.


10. To encourage habit of saving among women and facilitate the
accumulation of their own capital resource base.

11. To motivate women taking up social responsibilities particularly


related to women development.

12. It acts as the forum for members to provide space and support to
each other.
KNOW YOUR CUSTOMER AND ANTI-MONEY
LAUNDERING
What is Know Your Customer (KYC)?

KYC Stands for “Know Your Customer”.

Know your customer (KYC) policy is an important step developed


globally to prevent identity theft, financial fraud, money laundering and
terrorist financing.

The objective of KYC is to enable banks to know and understand their


customers better and help them manage their risks prudently.

KYC policy is an indispensable part of banking operation, whether it‟s


about account opening or advancement of loans. Because it helps to
ensure that the services are not misused.
4 Key Elements of Know Your Customer (KYC)
Situations when KYC is required

KYC has to be followed by every financial institute while dealing with


customers. KYC procedure needs to be adhered to by a customer during
following instances:

1. While opening an account in a bank

2. While applying for a credit card or loan

3. While opening a subsequent account

4. Opening a locker facility

5. When there are not enough documents with the bank in existing account

6. When there are changes in signatories, beneficial owners, etc

7. When the bank feels it necessary to obtain additional information from


existing customers based on conduct of the account

8. While investing in a mutual fund

9. Financial institutes may ask for a mandatory KYC process in other instances
too

Documents required for KYC

For Accounts of individuals, the bank will require the following information and
documents under KYC.

[Link] name and any other change in names used.

[Link] permanent address

The individual/s will have to provide the original document for verification and
submit a copy for the Bank’s record.
KYC Documentation

Valid Documents
KYC documents for Accounts of Companies/Partnership
Firms/Trusts & Foundation

A different set of documentation and information is required.

1. Account Holders may be requested to furnish their recent passport


size colored photograph along with the signed KYC submission format
on the Bank‟s request.

2. It is also important to note that there is a requirement for the periodic


updating of KYC Information as and when called for by the Bank.

3. If the bank is unable to apply appropriate KYC measures due to non-


furnishing of information or non-cooperation by the customer, the bank
has the right to consider closing the account or terminating the banking
relationship after issuing due notice to the customer explaining the
reasons for taking such a decision.

Correctness of Documents

a) Selection of correct set of documents: documents differ depending on


the purposes and persons.

b) Stamping: The document needs to be stamped in accordance with


Indian Stamping Act. This makes the document legally valid.

c) Filling the document: As banks are generally using the pre-printed


formats, it needs to be filled correctly. While filling we need to ensure
that there is no over-writing, alteration or cutting.

d) Execution: this refers to signing the document. The signature needs to


tally in all the forms.

e) Legal formalities: In some cases legal formalities needs to be followed


to check the credit worthiness of the borrower.

f) Keeping documents valid: all the documents are time-bound; to keep


them valid we need to renew them from time to time.
What is Money Laundering?

The process of creating the appearance that large amounts of money obtained
from serious crimes, such as drug trafficking or terrorist activity, originated
from a legitimate source.

Simply put, it is washing (laundering) illegal back money by showing it as


legitimate gains by moving it into financial system to make the money white.

How does Money Laundering work?

Steps to money laundering activity as per the Reserve Bank of


India

• Black Money : Money earned through illegal activities

• Placement: Deposit in a bank that does not require any documents for
account opening

• Layering: Creating many layers of complex transactions to hide/erase the


source of funds

• Integration: Using the funds for legal banking activity and hence converting
them to normal funds
• White Money: Cleaned money or laundered money that has no link to its
illegal source

What is Anti- Money Laundering?

1. Money laundering in India is an emerging problem.

2. India has consistently maintained a robust Anti-Money Laundering (AML) act


to prevent the Money Laundering activities

3. Historically, the country’s strict foreign-exchange laws and transaction


reporting requirements, together with the banking industry’s Know Your
Customer (KYC) policy, make it difficult for criminals to use banks or other
financial institutions to launder money.
BANKING PRODUCT AND SERVICES
Personal Banking- Deposit Accounts
4 TYPES OF BANK
ACCOUNTS IN INDIA

Personal Banking- Cards


What is a Credit Card?
A credit card is a payment card issued to users (cardholders) to enable the
cardholder to pay a merchant for goods and services, based on the
cardholder's promise to the card issuer (usually a bank) to pay them for the
amounts so paid plus other agreed charges.

The card issuer (usually a bank) creates a revolving account and grants a line of
credit to the cardholder, from which the cardholder can borrow money for
payment to a merchant or as a cash advance.

Features of Credit Card


1. A consumer paying with cash is using their own money.

2. A consumer paying by credit card is using the card company’s money by


effectively borrowing it to make their purchase.

3. Each card comes with a credit limit which states how much can be spent on
the account.

4. The card holder can spend any/all of it but once they reach the limit they
cannot continue spending until some repayment is made.

Benefits of Credit Card


Disadvantages of Credit Card
1. Risk of overspending - Makes you spend money you don’t
have!
2. Most customers think that paying the “Minimum
due amount” is sufficient, however, this is only the
interest and the principal is still unpaid
3. Highest interest rate on the unpaid amount – Credit
card interest rates are usually between 2-3% monthly i.e.
24-36% annualized which is the most expensive loan in
the market.
4. High risks of default if not managed properly.
What is a Debit Card?
A debit card (also known as a bank card or check card) is a plastic payment
card that can be used instead of cash when making purchases. It is similar to a
credit card, but unlike a credit card, the money comes directly from the user's
bank account when performing a transaction.

Unlike credit and charge cards, payments using a debit card are immediately
transferred from the cardholder's designated bank account, instead of them
paying the money back at a later date.

Debit cards usually also allow for instant withdrawal of cash, acting as the ATM
card for withdrawing cash. Merchants may also offer cashback facilities to
customers, where a customer can withdraw cash along with their purchase.

Personal Banking- ATM


An automated teller machine (ATM) is an electronic banking outlet/ cash
machine, which allows customers to complete basic transactions without the
help of a branch representative or a bank cashier . Anyone with a credit card or
debit card can access most ATMs.

Benefits of ATM
• You can withdraw cash at any time, day or night. ... • ATMs offer the
convenience of multiple locations. ...

• Your ATM card is protected by a PIN, keeping your money safe. • You don't
need to fill out withdrawal and deposit slips as is required at the bank.

• ATMs are faster than going to the bank—no long lines

• You don't have to carry cash around with you. If your card is stolen, the thief
cannot get your money without your PIN. You can use it to pay at some retail
shops.
Personal Banking- Mobile Banking

Personal Banking- Internet Banking


Online banking, also known as internet banking, e-banking or virtual banking, is
an electronic payment system that enables customers of a bank or other
financial institution to conduct a range of financial transactions through the
financial institution's website

The online banking system will typically connect to or be part of the core
banking system operated by a bank and is in contrast to branch banking which
was the traditional way customers accessed banking services.

What is an Insurance?
• Insurance relates to the protection of the economic value of assets.

• To understand how it works, we first need to understand what an asset


is.
Assets

These assets serve two main purposes

For Generating Income For Comfort or Convenience

Eg. Factory Eg. Your car or House

Assets have a specific lifespan, but it is possible that during the


lifespan, the asset may:

Be Destroyed Become non-functional

How is this likely to affect the owner of the asset?


The destruction of the asset or the asset
becoming non-functional will cause a loss
to the owner.

Risk and Uncertainty


Risk exists when there is uncertainty about the future.
How Insurance Works
The manner in which the loss is to be shared is determined before hand.

Types of Insurance
Life Insurance Contract
Who is the Insured

The one on whose life the insurance has been taken

Who is the Insurer

The company who gives insurance


Example of Insurance Calculation
Mary insured her house for INR 2,00,000. The market value is INR
2,50,000.

A fire causes INR 10,000 worth of damage. How much compensation


will she receive???

Solution

200,000 x 10,000 = 8,000

250,000

Documents used in insurance


• Proposal Form (Application form for insurance)

• Policy (Contract of insurance, Gives full details of cover, Must be filled


accurately)

• Cover Note (Temporary policy, Used in car insurance, while you are waiting
for insurance documents)

• Certificate of Insurance (Proof of insurance)

• Claim Form (Form you fill out when a loss occurs and you want
compensation)
People in insurance

• Broker

Gives advice on insurance

Sells insurance on behalf of lots of companies.

• Agent

Sell insurance for only one company.

• Actuary

Calculates insurance premiums

• Loss Adjuster

Calculates the value of the loss

Works for the insurance company

• Loss Assessor

Calculates the value of the loss

Represents the insured


Personal Banking- What is Loan?
In finance, a loan is the lending of money from one individual, organization or
bank to another individual, organization or bank.

A loan is a debt provided at an interest rate, and evidenced by a promissory


note which specifies, among other things, the principal amount of money
borrowed, the interest rate charged by lender, and date of repayment.

Types of Loan

Retail Loans in India


Housing Loan

Vehicle loan

Consumer Durable Loan

Personal Loan

Credit Card

Over Drafts
PRINCIPLES OF INVESTMENT AND LENDING
Relationship between Bank and the Customer
The most common transactions in the bank

Principles of Investments
Types of Investments

Comparison between Investment options


Opening a Bank Account
1. Decide the type of account : Savings , Current or Deposit
2. Meet Customer Service Executive/Officer/Associate (CSE/CSO/C SA) at the Bank
3. Fill the account opening form
4. Submit the forms with the necessary documents
5. Deposit minimum balance eg. Rs 1000/-for SB account with cheque book and ATM
card facility
6. Give reference i.e. Existing Customer– Varies from one bank to another
7. Verification : Telephonic and/or Personal Address Verification
8. Registration : Collect Pass Book, Cheque Book & ATM Card – procedure varies from
bank to bank
You are a Customer Now!!!

Closing a Bank Account

1. Meet Customer Service Executive/Officer/ Associate (CSE/CSO/CSA) at the Bank


2. Submit a letter for closing the closing of accounts – Some banks request for reason
for closure
3. Submit a withdrawal slip for the remaining funds in the account
4. Surrender Pass Book, Cheque Book & ATM Card – procedure varies from bank to
bank
Your account is closed !!!

Principles of Lending

Ability to repay

• To make sure that money given comes back

Liquidity

• The money should come back as per the time allotted

Profitability

• The money received must be greater than the money given

Productivity

• The money given must be used to generate more money

Reduce risk

• The money to be given to customers for different purposes.


Loan Approval Process & CIBIL

What is CIBIL?
CIBIL is known as Credit Information Bureau (India) Limited)

• Credit Information Report (CIR) summarizes your payment history of loans


and credit cards borrowed from all banks and financial institutions.

• Based on this credit history, a ‘Credit Score’ is generated.

• The CIBIL Score is a 3-digit number ranging from 300-900.

• The closer your score is to 900, the stronger your credit profile.

A Credit Score plays a critical role in the loan and credit card approval process.
This is the first screening criterion applied by banks and financial institutions
when reviewing your loan application.
Bad Debts & Recovery

Common questions

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Insurance mitigates financial risks by providing a safety net against potential losses from unforeseen events. Insurance policies are contracts that transfer the financial burden of specified risks from the insured to the insurer, in exchange for a premium . The concept of risk and uncertainty is addressed through actuarial analysis, which involves assessing the likelihood and potential financial impact of risks to determine suitable coverage and premiums. This assessment ensures that the insurer can pool risk among a large number of policyholders, enabling compensation for those who incur losses . By clearly defining covered risks and terms within policies, insurance helps individuals and businesses manage uncertainty, maintain economic stability, and recover from financial setbacks without significant detriment .

Mobile banking and internet banking both offer digital access to financial transactions, but they differ in their accessibility and features. Mobile banking allows customers to conduct transactions via apps on smartphones, providing convenience and portability anywhere with mobile network coverage. It often includes features like quick balance checks, fund transfers, and notifications . Internet banking, while similar in offering access to bank services online, is typically accessed through a web browser on a computer, and provides a comprehensive suite of services, including detailed account management, financial planning tools, and sometimes more advanced features such as investing services . Both platforms offer enhanced user convenience, security features, and reduced need for physical bank visits, but mobile banking emphasizes accessibility on-the-go, while internet banking provides broader, in-depth financial management capabilities .

Microfinance plays a crucial role in poverty alleviation by providing low-income individuals with access to financial services such as loans, savings, and insurance, which are otherwise unavailable through traditional banking. This access enables individuals to invest in small businesses, leading to an increase in income and improvement in their standard of living . Furthermore, microfinance is significant in empowering women by offering financial independence and opportunities for entrepreneurship, which helps in improving their socio-economic status. Women, who are often beneficiaries of microfinance, gain confidence and skills, and become integral contributors to household and community welfare . The focus on women's participation in microfinance initiatives also fosters social change by challenging traditional gender roles and promoting gender equality.

Money laundering involves a three-step process: placement, layering, and integration. Placement involves introducing illegal proceeds into the financial system, often through banks that do not require substantial documentation . Layering involves obscuring the origins of the money through a series of complex transactions. Finally, integration makes the funds appear legitimate, enabling their use in legal activities . India combats money laundering through robust anti-money laundering (AML) laws and strict enforcement of Know Your Customer (KYC) policies. These measures, together with oversight by the Reserve Bank of India, make it challenging for criminals to exploit financial institutions for laundering purposes . India's approach involves stringent reporting requirements and vigilant monitoring of financial transactions to ensure compliance and deter illegal activities .

The lending practices of banks are underpinned by several key principles, including ability to repay, liquidity, profitability, productivity, and risk reduction. The ability to repay principle ensures that loans are extended to borrowers with sufficient credit history and income to meet repayment obligations, minimizing default risks for the bank . Liquidity ensures that the bank can manage its cash flow and meet withdrawal demands, while profitability mandates that the interest received exceeds the loan amount, ensuring profitability for the bank . Productivity goes further to ensure that loans facilitate economic activities that generate additional income, thus increasing the likelihood of repayment. Finally, risk reduction through diversification and careful assessment of loan purposes helps banks maintain a balanced portfolio and safeguard against potential financial loss . These principles collectively guide banks in making prudent lending decisions that balance risk and return .

Self Help Groups (SHGs) are effective in enhancing financial literacy and collective empowerment among rural women by providing a platform for communal savings, lending, and financial education. SHGs encourage members to save regularly, which inculcates a habit of financial discipline . They operate on principles of mutual help and cooperation, enabling women to access microcredit for entrepreneurial activities, thereby fostering economic independence and collective decision-making . The structure of SHGs, typically composed of members with homogenous social and economic backgrounds, strengthens the group identity and promotes solidarity . Additionally, SHGs often serve as forums for discussing and addressing social and economic issues, thus enhancing women's confidence and capabilities beyond financial matters . These mechanisms collectively contribute to the empowerment and financial literacy of rural women, facilitating socio-economic development.

The Reserve Bank of India has implemented several measures to promote financial inclusion. Firstly, it introduced 'no-frills accounts,' which provide basic banking services without additional costs, thereby making banking accessible and affordable for low-income individuals . Furthermore, the RBI supports the Business Correspondent model, allowing banking services to reach remote and underserved areas where establishing physical branches is costly . Additionally, the Electronic Benefits Transfer (EBT) system was initiated to reduce payment leakages through direct bank transfers to beneficiaries' accounts, ensuring accurate and efficient distribution of financial resources . These measures collectively aim to bridge the financial inclusion gap by addressing affordability, accessibility, and governance issues in rural and low-income communities.

The Credit Information Bureau (India) Limited (CIBIL) improves the loan approval process by providing banks and financial institutions with comprehensive credit reports and scores that reflect an applicant's creditworthiness . CIBIL scores, ranging from 300 to 900, offer a quick, reliable assessment of an individual's past financial behavior, including payment history and credit utilization . A higher score indicates lower risk, facilitating quicker and more informed lending decisions, and expediting the approval process for applicants with strong credit profiles . Credit scores are crucial in banking decisions as they serve as the primary criterion for evaluating loan applications, influencing interest rates, lending terms, and approval likelihood. They also help banks minimize default risks and maintain credit quality .

Know Your Customer (KYC) policies are essential in preventing financial fraud by requiring verification of customers’ identities, thereby minimizing the risk of identity theft, money laundering, and terrorist financing. By ensuring that banks have comprehensive information about their customers, KYC policies help in detecting suspicious activities and enabling banks to manage risks prudently . However, challenges in implementing KYC compliance include the need for continuous updating of customer information, which can be resource-intensive. Moreover, obtaining necessary documents can be burdensome for customers, especially those from rural areas or those lacking formal identification, potentially excluding them from financial services . Banks also face hurdles in maintaining the balance between regulatory compliance and customer convenience.

Automated Teller Machines (ATMs) provide several benefits to customers, including the ability to withdraw cash at any time, enhancing the convenience and accessibility of banking services . ATMs simplify transactions by eliminating the need for bank slips and reducing wait times, thus improving customer satisfaction. Additionally, ATMs enhance banking operation efficiency by reducing the workload on branch staff and lowering operational costs associated with handling cash through tellers . They also minimize the need for customers to carry large amounts of cash, improving security. The PIN-protected nature of ATM transactions provides an extra layer of safety, safeguarding customer funds against unauthorized access .

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