Technical data

HP Installation and Startup Service for Linux®

Operating Systems
HP Care Pack Services

HP Installation and Startup Service for Linux Operating Systems is available as two service packages. Package 1 is a fixed-price, fixed-content
service, while Package 2 is available as a custom-quoted service based on a Statement of Work (SOW).

Package 1 includes the onsite installation, configuration, and startup activities in support of the Linux distributions identified under 'Service
eligibility,' delivered on one supported HP ProLiant server platform. This service will provide for the installation of the Linux operating system
(OS) and TCP/IP network protocol, as well as for their integration into your network environment, including network interface card (NIC)
configuration and basic orientation on product usage.

Package 2 may include any or all of the service deliverables included in Package 1 as well as more complex deliverables, such as a Sendmail or
Postfix configuration, DNS configuration of network applications, application configuration, cluster configuration, installation or configuration of
high-availability clustering products (e.g., HP Serviceguard), and installation or configuration of Kickstart (SUSE remote/automated installation
utilities). The actual work to be performed in Package 2 will be identified in an SOW.

Service benefits
This service provides installation by a trained HP service specialist, who will:
• Verify prior to installation that all service prerequisites are met
• Answer basic questions related to this service during the customer orientation session
• Perform a custom installation as detailed in the 'Delivery specifications' section or in an SOW

Service feature highlights

• Service planning
• Service deployment
• Installation verification tests (IVTs)
• Customer orientation session

Service features
Table 1. Service features

Feature Delivery specifications

Service planning An HP service delivery specialist will confirm with the Customer that the prerequisites have been met and will schedule the delivery of the service at a
time mutually agreed upon by HP and the Customer, which shall be during local HP standard business hours, excluding HP holidays, unless otherwise
agreed by HP. Any services provided outside of HP standard business hours may be subject to additional charges.

Service deployment As part of the Package 1 deployment activities, HP will:

• Install a supported version of the Linux OS on a supported HP ProLiant or Integrity server platform
• Install and configure the TCP/IP
• Using configuration information supplied by the Customer, incorporate the server into the network
• Set up and configure a single print queue and one locally connected Linux-supported printer
• Install and configure the appropriate HP service tools
• Initialize a one-time backup using a locally connected and configured (if available) backup device; the full backup is to be completed by the
Customer's operations support staff
As part of the Package 2 deployment activities, HP will:

This data sheet is governed by HP’s current standard sales terms, which includes the
supplemental datasheet, or, if applicable, the Customer’s purchase agreement with HP.
 • Perform the installation and configuration activities identified in the custom SOW

Installation verification tests Upon completion of the installation, the HP service specialist will log on to the server and verify account access.
(IVTs)

Customer orientation session The HP service specialist will conduct an orientation session on the product and technology, and will:
• Provide information on product usage and special features
• Be available to answer questions, as appropriate, for up to 20 minutes upon completion of the installation
• Discuss, upon completion of the installation, future application installations and other customization requirements with the Customer and
recommend additional services

Service limitations
Excluded from this service are activities such as, but not limited to, the following:
• Service deployment on hardware not covered by an HP warranty or HP support agreement
• Service deployment on hardware covered by a third-party maintenance contract
• Planning, design, implementation, or assessment of the Customer's overall SAN or fabric architecture
• Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify
hardware, firmware, or software
• Site inspection activities such as a comprehensive analysis of the Customer facility’s power, cooling and humidity, airborne contaminant, and
vibration levels, and determination of whether the data center’s raised floor has sufficient structural capability to accommodate the weight of
the tape library to be installed
• Installation of any hardware or other physical components, such as network cabling
• Any services not clearly specified in this document

Service eligibility
The Customer must have a supported HP ProLiant server and a version of Linux as identified at the HP Linux for ProLiant website at
[Link]/go/proliantlinux.

Customer responsibilities
The Customer will:
• Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service
• Coordinate service deployment on third-party-maintained hardware or software (if applicable) with HP
• Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals, provide information, and
otherwise be available to assist HP in facilitating the delivery of this service
• Ensure that all service prerequisites as identified under 'Service eligibility' have been met
• Ensure that all hardware, firmware, and software that the HP service specialist will need in order to deliver this service are available and, for
software products, are properly licensed
• Allow HP full and unrestricted access to all locations where the service is to be performed
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections
required
• Be responsible for all data backup and restore operations
• Provide a network environment that is currently running and in good working order
• Provide the appropriate printer drivers
• Provide licensed copies of the software to be installed

This data sheet is governed by HP’s current standard sales terms, which includes the
supplemental datasheet, or, if applicable, the Customer’s purchase agreement with HP. 2
Ordering information
Package 1:
• For HP ProLiant servers (IA-32), use part number U8141E or HA114A1-5H4

Package 2:
• For custom-quoted SOW–based Linux deployment services, use part number HB689A1 or HB689AE

For more information

For more information on HP Services, contact any of our worldwide sales offices or visit one of the following websites:
HP support services: [Link]/services/support
HP Care Pack services: [Link]/services/carepack

© Copyright 2005, 2008, 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to
change without notice. The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.

This data sheet is governed by HP’s current standard sales terms, which includes the supplemental datasheet, or, if
applicable, the Customer’s purchase agreement with HP.

5982-7961EN, Created August 2005, Updated August 2014, Rev. 2