MOP REVIEWER (lesson 1 to 7) Fast Typing Speed
Good Computer Skills
Ancient History
Ancient Mesopotamia
(Sumerians) - medical records Health care management - is
written in o clay tablets (baked in the profession that provides
fire) and used cuneiform writing leadership and direction to
(oldest writing styles) in organizations that deliver personal
documenting patient history. health services, and to divisions,
departments, units, or services
Egyptians -meticulous recorders
within those organizations.
(scribes)
information was transcribed
on scrolls of papyrus. Healthcare organizations – are
medicine was still linked to complex and dynamic. This kind of
magic, astrology and organization requires that
astronomy managers provides leadership as
records were preserved due well as supervision and
to hot climate coordination of employees.
Ancient Greek and Romans - Healthcare managers - are
reducing the emphasis on magic appointed to positions of authority
and astrology. where they shape the organization
by making important decisions.
Medical records were
transcribed on parchment. Medical office managers
- coordinate medical and health
Legal Record - any document
services in a facility, department,
capable of establishing or
or medical practice.
contradicting a legal claim.
Managers are not only
Medical Office Staff/Assistant -
responsible for the overall
Often called medical administrative
operations of a business, but
assistants – they are the right hand
also are responsible for the
of the physician who needs to focus
success of their employees.
on practicing medicine.
RULES OF MEDICAL OFFICE
preform an array of
MANAGEMENT
secretarial, clerical, clinical
and customer-related duties RULE #1 KNOW JOB FUNCTION
in order to assist the office's - the medical office manager must
physician and provide have an in-depth understanding of
outstanding patient care. each job and its function.
Duties and Responsibilities RULE #2 distribute the
workload - As a manager, you
Scheduling Appointments
need to ensure each role is
Greeting Patients
adequately filled every day by
Organizing Paper works
using medical office scheduling
Billing and Coding
software.
Transcription
Answering Phone Calls RULE #3 communicate
Verifying Insurance effectively - Effective
Maintaining communication is more than just
Office and Medical talking and listening to one
Supplies another. It means fostering mutual
respect between staff and
Qualities
management.
Keen Listening & Spelling
Organizing
RULE #4 CONT - Avoid Complete Message – the base
micromanaging--- it can cause for decision making. If the
employees to feel disrespected and information is incomplete, it may
mistrusted. lead to wrong decisions.
RULE #5 TRUST YOUR Precise Message – message sent
EMPLOYEES - Employees are must be short and concise to
much more productive and facilitate straightforward
effective at their job when they feel
Reliability – sender must be sure
trusted to make decisions and are
from his end that whatever he is
granted the opportunity to be
conveying is right by his knowledge
responsible or their own work.
Consideration of the Recipient
Duties of medical office
–communication and other physical
manager
settings must be planned,
medical office manager -
Sender’s Courtesy – message so
should demonstrate excellent
drafted must reflect the sender’s
organizational skills and the
courtesy, humbleness and respect
ability to perform well in
towards the receiver.
stressful situations.
COMMUNICATION PATHWAYS
Communication - is a crucial
component in all steps of the 1. VERBAL COMMUNICATION - It
health care process. utilizes the spoken word, either
face-to-face or remotely.
Effective communication - is a
process of exchanging ideas, 2. NONVERBAL CUES SPEAK
thoughts, knowledge and VOLUMES - things are often
information such that the purpose communicated through facial
or intention is fulfilled in the best expressions, hand gestures,
possible manner. posture and even appearance.
Sender: The person who initiates 3. VISUAL COMMUNICATION -
the process of communication by Visual types of communication
sending a message; include signs, maps or drawings as
well as color or graphic design.
Receiver: The one to whom the
message is to be delivered. Visual aids can help a speaker
remember important topics, give
the audience something to look at,
INTERHOSPITAL - This includes and generally help convey the
transmissions between facilities message being presented.
owned by the same organization
Microsoft Office Suite - is
and between completely separate
important computer knowledge to
health care entities.
have in your skillset.
INTRAHOSPITAL – is any
- it is great for business
information sharing within a
careers and writing up notes
singular institution
in Microsoft Word or enter
CHARACTERISTICS OF data into Microsoft Excel.
EFFECTIVE COMMUNICATION
Microsoft Outlook - is a common
Clear Message – must be simple, email tool in and out of hospitals
easy to understand and
Computer skills such as word
systematically framed to retain its
processing, graphics and
meaningfulness.
presentation, and etc. were among
Correct Message –must not be the highest ranked computer skills
vague or false in any sense necessary for strong fundamental
understanding in the field of Data analysis - is another
healthcare administration. important aspect of an Internet
researcher's job, as you must be
Medical coding - is the translation
able to read and interpret the
of medical reports into a short code
resources you find.
used within the healthcare
industry. APPOINTMENTS & SCHEDULING
Medical coders - The one Many people consider “an
responsible for translating appointment” to mean a
physicians’ reports into useful doctor’s visit or a job
medical codes. interview or other more
formal.
The three main medical code
Setting and handling
sets:
appointments is a must and
1. CPT (Current Procedural require some basic
Terminology) – medical code set organizational skills.
that is used to report medical, Use a day planner or digital
surgical, and diagnostic procedures calendar. These help you
and services to entities. plan and organize your day.
Appointments should be
2. ICD (International
written in your planner as
Classification of Diseases) – is a
you make them.
globally used diagnostic tool for
Scheduling patients is one of
epidemiology, health management
the most common tasks
and clinical purposes.
performed by practices...and
- maintained by the World Health it can also have a huge
Organization. impact on your success.
3. HCPCS (Health Care WAYS TO SCHEDULING
Procedural Coding System) - PATIENTS EFFICIENTLY AND
represent procedures, supplies, EFFECTIVELY
products and services which may 1. Schedule from noon – help
be provided to Medicare you maintain maximum
beneficiaries and to individuals productivity and ensure that the
enrolled in private health insurance bulk of the day is scheduled out.
programs.
2. Implement patient self-
Data entry- means entering data scheduling – online scheduling is
and updating information into new to healthcare and offers
electronic forms. It is a direct input greater convenience for both
of data into a company database. practice and provider
ELECTRONIC HEALTH RECORDS 3. Prioritize appointments –
- is an electronic version of a ensures patients needing the
patient medical history, that is highest level of care have better
maintained by the provider over access to same-day appointments
time. if necessary
INTERNET RESEARCH SKILLS - 4. Confirm appointments with
Skills to search the Internet for text and email – Utilizing an
information on a wide variety of appointment reminder software
topics. system will improve upon the
number of on-time arrivals and
- One of the primary kept appointments.
responsibilities of this job is
to read and interpret studies 5. Create a patient waiting list
from across different – quickly access your stored digital
industries patient wait list and send out a
quick message encouraging your - Determine the nature of the
patients to call you emergency take inventory of
the situation calmly before
6. Use Automated Patient
reacting
Recare and Recall - can also
- Know that sudden changes
bring back patients who haven’t
can be emergencies
been in to see you for their regular
- Be alert for human-caused
care appointments in years by
emergencies
simply sending out a reminder
email, text or voice call. - Assess the immediate threat
- Remove yourself from danger
TYPES OF SCHEDULING - Help others leave a
1. Time-slot scheduling – most hazardous area
common, which is with a list when METHOD 2. HANDLING THE
a customer is provided of available EMERGENCY
time-slots to choose from.
- Determine if you can do
2. Wave scheduling - Clients anything to help
essentially arrive in waves at - Take time to think before
certain times throughout the day acting
and are served in the order at - Get the first aid kit
which they arrive. - Ask basic questions of the
- kahit anong oras dumating injured person
- Avoid moving an injured
3. Wave scheduling + walk-in - person
To schedule customers at specific - Use the telephone only to ask
times during the first half of each
for help
hour, and keep the second half-
hour open for walk-in customers or METHOD 3. BEING PREPARED
who require urgent care.
- Have an emergency plan
4. Open booking - Open booking - Know your physical address-
works best when there is a - Identify your closest exits
constant stream of customers or - Take a first aid course
when a store is not busy. - Consider taking CPR in
5. Double scheduling - This is addition to first aid - CPR
sometimes used when customers (cardiopulmonary
have urgent needs and must be resuscitation) training is a
added to an already-full schedule life-saving help for someone
having a heart attack
Emergency - is any situation that - Know what chemicals are
poses an immediate threat to a found in your home or
person's health, security, property, workplace
or environment. - Keep emergency phone
Triage - is the process of numbers posted near the
determining the severity of a phone-
patient's condition. - Wear a medical ID tag if you
have a chronic health
HANDLING EMERGENCIES condition- - A medical ID tag
METHOD 1. ASSESSING THE can provide information
EMERGENCY regarding your medical
condition.
- Remain calm staying calm is
THE 3 C’S OF EMERGENCY
the most effective way to
1. CHECK - Checking for anything
handle the situation
unsafe.
- Seek additional help- use
whatever number applies to 2. CALL - Act right away to get
call emergency help from professionals.
3. CARE - Provide care until
medical professionals arrive on the
scene.