Ortiz, Jay
Alonzo, Bea
Malinao, Broze
Fernandez, Kyle
Balaso, Kimberly
Dela Cruz, Sheena
Trainer
5. Provide room Service
Take and process room service orders
Answer telephone call promply and courteously in accordance with costumer s
25 hours
Check and use guests name throughout the interaction
Achievement CHART
Clarify, repeat and check details of orders with guests
365 HOURS
Training Duration
Use suggestive selling techniques
FOOD AND BEVERAGE SERVICES NC II
Seat the guests
Advice guests of approximate time of delivery
TECHNICAL EDUCATION SKILLS AND DEVELOPMENT AUTHORITY
Record and check relevant information
Interpret room service orders
/ LEGENDS: Transfer promply and relay orders to appropriate location
C
Set up trays and Trolleys
Prepare room service equipment and supplies
STARTED
Select and check Proper room service equipment and supplies
COMPETENT
Set up trays and trolleys keeping in mind balance, safety and attractiveness
Set up room service trays and trolleys accoding to the food
Check orders before leaving the kitchen
Cover food items during transportation
Present and serve food and beverage orders to guests
Verify the guests name on the billbefore announcing
Greet guests politely in accordance with service procedures
Ask guest where they want the tray and trolleys positioned.
Deliver food orders on the time desired
Present room service account
Check guest accounts for accuracy
Acknowlede and present cash payments to the cashier
Ask for charge accounts, guests to sign the bills
Clear away room service equipment
Explained to take away the try and trolley
Check and clear floors in accordance with policy
Clear dirty trays
Clean and return trays and trolleys to the service area
Ortiz, Jay
Alonzo, Bea
Malinao, Broze
Fernandez, Kyle
Balaso, Kimberly
Dela Cruz, Sheena
TRAINING SESSION :
TRAINING DURATION :
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BASIC COMPETENCY
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1. Participate in workplace communication
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2. Work in ateam environment
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3. Practice career professionalism
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4. Practice occupational health and safety procedure
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COMMONCOMETENCY
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1. Develop and update industry knowledge
PROGRESS CHART
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2. Observe workplace hygiene procedures
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c 3. Perform computer operations
NAME
FOOD AND BEVERAGE SERVICES NC II
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4. Perform workplace and safety practices
OF
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5. Provide effective customer service
375 hours
TRAINEE
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CORE COMPETENCY
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1. PREPARE THE DINING ROOM/RESTAURANT AREA FOR SERVICE
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1.1 Take table reservations
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1.2 Prepare service stations and equipment
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1.3 Set up the tables in the dining area
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TECHNICAL EDUCATION SKILLS AND DEVELOPMENT AUTHORITY
1.4Set the mood/ambiance of the dining area
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2.WELCOME GUESTS AND TAKE FOOD AND BEVERAGE ORDERS
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2.1 Welcome and greet guests
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2.2 Seat the guests
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2.3 Take food and beverage orders
DATE STARTED:
DATE FINISHED:
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2.4 Liaise between kitchen and service areas
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3. PROMOTE FOOD AND BEVERAGE PRODUCTS
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3.1 Know the product
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3.2 Undertake Suggestive selling
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3.3 Carry out Upselling strategies
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4. PROVIDE FOOD AND BEVERAGE SERVICES TO GUESTS
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4.1 4.1Serve food orders
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4.2 Assist the diners
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4.3 Perform banquet or catering food service
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4.4 Serve Beverage Orders
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4.5 Process payments and receipts
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4.6 Conclude food service and close down dining area
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4.7Manage intoxicated persons
LEAH MAY MONTOJO LEGENDS:
Trainer C-Competent
NYC-Not Yet competent
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5. PROVIDE ROOM SERVICE
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5.1Take and process room service orders
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5.2Set up trays and trolleys
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5.3Present and serve food and beverage orders to guests
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5.4Present room service account
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5.5Clear away room service equipment
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6. RECEIVE AND HANDLE GUEST CONCERNS
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6.1Listen to the complaint
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6.2Apologize to the guest
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6.3Take proper action on the complaint
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6.4Record complaint
REMARKS