Urgency
Attitude
Influence Authority (How Legitimacy
Interest (Do (Supportive Power (Control over
Stakeholder (Can they (Can they quickly do (Do they have
they care?) or resources/decisions?)
affect it?) decide?) they need a valid stake?)
Opposed?)
action?)
Medium Supportive High (Need
Low (Can’t High (Direct
Operations High (They (They can (Want system ASAP Medium (Influence
make final users of the
Team use it daily) suggest efficient for daily through feedback)
decisions) system)
changes) processes) work)
High (They Neutral Medium High
Medium (It’s
IT control (Focus on (Timelines High (Control over (Responsible
their +)
Department technical technical matter but technical success) for system
system)
parts) specs) flexible) performance)
High (Must
High (Can Medium Cautious
High ensure High (Ensure
Compliance stop project (Approve (Focus on High (Can halt project
(Ensuring compliance legal
Team for non- legal regulatory if non-compliant)
regulations) before adherence)
compliance) compliance) risks)
launch)
Medium
Low (No Supportive Low (Not
Medium (It Low (Little (Indirect
Relationship decision- (Want better urgent for Low (Minimal
affects control over impact
Managers making client their day-to- influence)
clients) project) through
power) service) day work)
clients)
Low Low (No Medium
Low (They Supportive Medium (End
Corporate (Minimal control over (Want fast Low (Little direct
just want (If service users, but
Clients impact on project LC influence)
results) improves) distant)
project) decisions) processing)
High Supportive Medium High (Own the
Medium High (Control over
Senior Medium (Approve (Want (Expect project's
(Provide budget & final
Management (Want ROI) budget & project timely strategic
resources) decisions)
final launch) success) updates) direction)