GNG 2.
0 By RAJAT ARORA SIR
Chapter- 12
Consumer Protection
DAY -14 GNG 2.O By Rajat Arora
Sir
Q 1. Which one of the following is not a reason for the importance of consumer protection from
the point of view of consumers?
a) Consumer ignorance
b) Consumer apathy
c) Consumer exploitation
d) Unorganised consumers
Q 2. A businessman should lay emphasis on the protection of consumers and their interests:
a) For long-term profit maximisation
b) Dor fulfilling social responsibility
c) To avoid government intervention
d) All of the above
Q 3. ________ implies safeguard against anti- consumer trade practices of producers and
traders.
a) Consumer Protection
b) Redressal Forum
c) National Commission
d) None of the above
Q 4. Which is not the importance of consumer protection from the consumer point of view?
a) Consumer ignorance
b) Unorganised consumers
c) Moral Justification
d) Widespread exploitation of consumers
Q 5. Why is consumer protection necessary?
a) Physical safety of consumer
b) Access to information
c) Consumer satisfaction
d) All of the above
Q 6. Ranjan bought a bottle of soft drink of a famous beverage company and found a gutka
pouch floating inside the bottle. He forwarded a legal notice to the company, accusing it of the
deficiency in service that could cause health hazard to the consumer. Identify the right of
consumer being violated in the given case.
a) Right to safety
b) Right to be heard
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c) Right to seek redressal
d) Right to consumer education
Q 7. Which consumer right gives the business firms freedom to set up their own consumer
grievance cell?
a) Right to consumer education
b) Right to Choose
c) Right to be heard
d) Right to be informed
Q 8. Which right of the consumer allows him to obtain the goods as per his preference and at a
competitive price?
a) Right to Choose
b) Right to education
c) Right to safety
d) None of the above
Q 9. Under three-tier machinery where can a legal heir or representative of a deceased
consumer file a compliant where a compensation claim is Rs. 25 lakhs?
Q 10. Himanshu purchased a new car from 'Galaxy motors' for Rs. 25 lakhs. he was offered free
insurance for the first years and three free servicing to be availed after the car had covered
5,000 km, and 10,000 km and 15,000 Km respectively. When Himanshu took the car for the first
free servicing , he was told that the car was not new and first services had already been
available on this car. He felt cheated and filled a complaint in the District commission. Being
not satisfied with the decision of the state commission, after two months he decided to file an
appeal against it.
Can Himanshu appeal against the decision of the state commission? GIve reason in support of
your answer
Q 11. State any two responsibilities of a consumer which should be kept in mind while
purchasing the goods.
Q 12. Mr. Verma who was a vegetarian went to a snack bar for having French fries and later
found out that it had non-vegetarian content. Neither the advertisement nor the packing of the
product displayed that the product has non-vegetarian content. Will Mr. Verma be able to claim
compensation. Which right of the consumer is violated here?
Q 13. State any three functions performed by non- governmental organisations for consumer
protection.
Q 14. Explain the following Rights of Consumers:
a) Right to be informed
b) Right to seek redressal
Q 15. State any three points of importance of consumer protection from the point of view of
business.
Q 16. Ankush bought a high-end microwave on Diwali from a leading electronic store. The
microwave had ISI mark and Ankush diligently went through the instruction manual so that he
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could use it properly. However, due to faulty wiring there was a short-circuit in the microwave.
He called up the consumer helpline of the company many times, but no solution was provided
by the company. Ankush now decided to file a case in the consumer court
(a) Identify and explain the right which Ankush will exercise.
(b) State two responsibilities which Ankush had fulfilled while purchasing and using the
microwave.
Q 17. Identify the right of a consumer under consumer protection Act, 1986 which Consumer
organisations help consumers to claim by performing the function of “encouraging
consumers to strongly protest and take an action against unscrupulous exploitative and
unfair trade practices of sellers”.
Q 18. Explain the redressal agencies under the Consumer Protection Act 2019.
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Answer key
Ans 1. b) Consumer apathy
Ans 2. d) All of the above
Ans 3. a) Consumer Protection
Ans 4. c) Moral Justification
Ans 5. d) All of the above
Ans 6. a) Right to safety
Ans 7. c) Right to be heard
Ans 8. a) Right to Choose
Ans 9. If the compensation claim is Rs. 25 lakhs, then their legal heir or representative of a
deceased consumer can fie a complaint with the District Forum, the concerned authority.
Ans 10. No, he cannot appeal against the decision as the maximum number of days he could
appeal was 45 days of passing of the order by the district Commission.
Ans 11. The following are two responsibilities of a consumer Which he should kept in mind while
purchasing the goods: (Explain)
1) Awareness
2) Looking for quality marks
Ans 12. In the given case there is violation of the consumer right to informed. According to the
amendment of the regulations in weight and measurement Act. (2000) every product should
explicitly bear a green dot for vegetarian ingredients while brown reveals that non-vegetarian
ingredients have been used. It is also mandatory to show the dot on an advertisements
electronic or press and all posters, banners, stunts etc. hence Mr. Bharti would be able to claim
the compensation.
Ans 13. The function performed by NGO’s for consumer protection are:
2) Consumer organizations and non-governmental organizations work consistently
towards providing education to the general public on the subject of consumer
rights.
3) They undertake the publication of periodicals and other publications to
communicate about varied issues of consumer interest.
4) These organizations carry out comparative tests to ascertain the quality
standards of different types of consumer products in accredited laboratories and
provide feedback.
Ans 14. a) Right to Information:
● According to this right, the consumer has the right to get information about
the quality, quantity, purity, standard and price of goods or services so as to
protect himself against the abusive and unfair practices.
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● The producer must supply all the relevant information on the package and
label of the product.
● As per the Right to Information Act 2005, section 4, all relevant information is
required to be made available to all citizens of the country
b) Right to Seek Redressal:
● According to this right, the consumer has the right to get compensation or
seek redressal against unfair trade practices or any other exploitation.
● The consumer protection Act provides several reliefs to consumers, for
example:
i) Removal of defect in goods or deficiency in services.
ii) Replacement of the defective product with a new one (free from any
defect).
iii) Compensation paid for any loss or injury suffered by the consumer due
to the negligence of the seller, etc.
Ans 15. Importance of consumer protection from businessmen’s point of view are:
1) Long-term interest of business:
● In the race of competition the businessmen can win and capture a big share in
the market only when they are able to satisfy their customers by designing the
products keeping in mind the requirements of customers.
● The businessmen who ignore the interest and satisfaction of customers lose
their goodwill and clients. So, it is in the interest of the business itself to keep its
customers satisfied.
2) Businessmen uses society’s resources:
● Businessmen use resources which belong to society.
● Thus, they have a responsibility to supply such goods and services which are in
public interest.
3) Social responsibilities:
● A businessman has social obligations towards various groups and customer is
one of the important groups.
● It is the responsibility of businessmen to provide quality goods at reasonable
price.
● Consumer protection guides businessmen to provide social responsibilities.
Ans 16. a) Right to seek redressal (Explain)
b) The two responsibilities which Ankush had fulfilled while purchasing and using the
microwave are:
1) Buy only standardised goods in order to be assured of its quality
2) Learn about the risks associated with products and services and must follow
manufacturer’s instructions and use the product safely.
Ans 17. Right to be heard
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Ans 18. Three-tier Consumer Grievances Machinery under the Consumer Protection
Act, 2019 are:
Three-tier Redressal
Agencies
District State National
Forum Commission Commission
1) District forum:
● The State Government shall establish a District Consumer Disputes
Redressal Commission, to be known as the District Commission.
● Each District Commission shall consist of:
a) A President; and
b) Not less than two and not more than a such number of members as may
be prescribed, in consultation with the central government.
● The District Commission will entertain complaints where the value of goods
and services does not exceed Rs 50 lakhs.
● Any person aggrieved by an order made by the District Commission may
prefer an appeal against such order to the State Commission on the grounds
of facts or law within a period of 45 days from the date of the order.
2) State Commission:
● The State government shall, by notification, establish a State Consumer
Disputes Redressal Commission to be known as the State Commission.
● Each State Commission shall consist of:
a) A President; and
b) Not less than four or not more than a such number of members as
may be prescribed in consultation with the central government.
● The State Commission shall have jurisdiction to entertain complaints where
the value of the goods or services paid as consideration is above Rs 50 lakhs
but does not exceed upto Rs 2 crore.
● Any person aggrieved by an order made by the State Commission may prefer
an appeal against such order to the National Commission within a period of
30 days from the date of the order.
3) National Commission:
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● The Central Government shall establish a National Consumer Disputes
Redressal Commission to be known as the National Commission.
● The National Commission shall consist of:
a) A president; and
b) Not less than four and not more than such number of members as
may be prescribed.
● The National Commission shall have jurisdiction to entrain complaints
where the value of the goods or services paid as consideration is above Rs
2 crore. Appeals against the orders of any State Commission can also be
filed in the National Commission.
● Any person, aggrieved by an order made by the National Commission may
prefer an appeal against such order to the Supreme Court within a period
of 30 days from the date of the order.
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GNG 2.0 Rajat Arora Sir
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