RKG INSTITUTE BY CA PARAG GUPTA

B - 193 ,SECTOR 52 , NOIDA

MAHAKUMB-4
Class 12 - Business Studies

1. The obligation of a subordinate to properly perform the assigned duty is called: [1]

a) Authority b) Accountability

c) Decentralisation d) Responsibility
2. Product specialisation is concerned with ________. [1]

a) Normal Structure b) Functional Structure

c) Organisational structure d) Divisional Structure

3. If a company deals in metal products and plastic products, what type of organisation will be useful for it? [1]

a) Divisional b) Both Informal and Functional

c) Informal d) Functional
4. 150 Employees are working in Shobha Handloom Pvt. Ltd. There is the pre-defined arrangement of [6]
Responsibility, Authority, and Accountability in the company. As a result, the employees have hardly any doubt
about their roles in the company. But the employees of the Marketing Department of the company are always
very unhappy with a problem. The problem is that several times they get orders from two officers
simultaneously. The two officers giving orders are the Marketing Manager and the General Manager. In such a
situation, they fail to understand whose orders they should give priority - one is their immediate boss and the
other, a top officer of the company.
Several departments have been set up in this company; namely, Purchase, Sale, Advertisement, Production,
Stock, Research, Correspondence, Accounts, Finance and Personnel. In this way, there are ten departments in all.
In every department all the modem facilities are available. The company’s Finance Manager says that the
Administrative Expenses of the company are rather too much. According to him, the main reason for this is the
existence of so many departments in the company.
a. Identify the concepts of Management described in the paragraphs above.
b. Which principle of Management is being violated in the company? Explain.
c. How can the increasing Administrative Expenses of the company be checked? Identify this concept.
d. The answer given in point ‘c’ is related to which function of Management?
[1]

5.

Identify the type of organization structure depicted in the above diagram:

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 a) Divisional structure b) Functional structure

c) Informal structure d) Both Informal and Functional structure

6. A truck manufacturing company has its registered office in delhi, manufacturing unit at Noida and marketing [1]
department is located at Ghaziabad. Which type of Organisation structure should it adopt to achieve its target?

a) Functional structure b) Formal organisation structure

c) Informal organisation structure d) Divisional structure

7. ________ ensures that the subordinates perform tasks on behalf of the manager thereby reducing his workload [1]
and providing him with more time to concentrate on important.

a) Decentralisation b) Responsibility

c) Delegation d) Authority
8. ________ is the right to command. [1]

a) Authority b) Both responsibility and accountability

c) Responsibility d) Accountability
9. Complete centralisation would imply concentration of all decision making functions at the ________. [1]

a) Floor level management b) apex of the management hierarchy

c) lower level of the management hierarchy d) middle level management

10. Ashutosh, Kamal, and Ruby are three friends. Ashutosh has completed his studies in MBA, Kamal has done [4]
Engineering and Ruby has completed his studies in Fashion Designing. Now all of them wanted to start a
business together. After surveying the market, they decided to start the business of making Designer Ladies’
Suits. Now the main question before them was to determine the activities to be performed in the business and set
up the departments. All the three of them prepared the list of following activities together.
i. Purchasing the cloth
ii. Purchasing the other Material
iii. Production
iv. Stocking the Goods
v. Production Research
vi. Advertisement
vii. Sale
viii. Financial Arrangement
ix. Correspondence
x. Arrangement of Employees
They decided to group all the ten activities and divide them into five departments. These departments are
Purchase Department, Production Department, Finance Department, and the Personnel Department.
a. Identify the function of management described in the above paragraph.
b. Quote the lines with the help of which you answered the question (a).
c. Identify the activities included in each of the departments.
11. The correct sequence of the steps involved in the staffing process: [1]

a) Selection, Estimating the Manpower b) Recruitment, Estimating the Manpower

Requirements, Recruitment, Placement and Requirements, Placement and Orientation,

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 Orientation Selection

c) Estimating the Manpower Requirements, d) Estimating the Manpower Requirements,

Selection, Placement and Orientation, Recruitment, Selection, Placement and
Recruitment Orientation
12. A company, Xylo limited, is setting up a new plant in India for manufacturing auto components. India is a highly [6]
competitive and cost-effective production base in this sector. Many reputed car manufacturers source their auto
components from here. Xylo limited is planning to capture about 40% of the market share in India and also
export to the tune of at least ₹ 50 crores in about 2 years of its planned operations. To achieve these targets it
requires a highly trained and motivated workforce. You have been retained by the company to advise it in this
matter. While giving answers keep in mind the sector the company is operating.
Questions:
i. Outline the process of staffing the company should follow.
ii. Which sources of recruitment the company should rely upon. Give reasons for your recommendation.
iii. Outline the process of selection the company should follow with reasons.
13. Mega Enterprises is a company manufacturing water geysers. The company has a functional structure with four [1]
main functions-Production, Marketing, Finance and Human Resource. As the demand for the product grew, the
company decided to hire more employees. Identify the concept which will help the Human Resource Manager in
deciding the actual number of persons required in each department.

a) Estimating manpower requirements b) Workload Analysis

c) All of these d) Workforce Analysis

14. Which of the following is correct about Aptitude Tests? [1]

a) All of these b) Measures person's capacity to develop

c) Good index of a person's future success d) Measures individual's potential for learning
score new skills
15. The selection tests which are used to measure individuals potential for learning new skills are called: [1]

a) Intelligence Test b) Personality Test

c) Interest Test d) Aptitude Test

16. In the job application form for the post of Production Manager, Ketan had given details of his present employer. [1]
The company contacted the General Manager of his present company to establish Ketan’s credibility. Identify
the step in the selection process being described in the above lines.

a) Job offer b) Contract of employment

c) Reference and background checking d) Selection decision

17. Promotion leads to: [1]

a) Shifting an employee to a higher position b) Increase in status

c) Entrusting higher responsibilities d) All of these

18. Some learning opportunities are designed and delivered to improve skills and abilities of employees whereas [1]
some others are designed to help in the growth of individuals in all respects. Identify the two concepts.

a) Placement and Orientation b) Promotion and Career Planning

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 c) Performance Appraisal and Compensation d) Training and Development
19. ________ method of training is suitable when employees are required to handle sophisticated machinery. [1]

a) Apprenticeship Programmes b) Induction Training

c) Vestibule Training d) Internship Training

20. After passing his secondary school examination, David left the school at the age of 15 years and started getting [4]
training under his father. His father, a renowned electrician, had worked for many companies. He every day
started accompanying his father on work and watched him carefully while working. David was a good learner
and learnt the techniques of work quickly. Now his father started passing on the tricks of the trade to David.
With the passage of time David acquired a high level skill and became a well-known electrician in Indore. Big
business houses started calling him for electrical-wiring.
a. Name the method of training discussed in the above para.
b. State any three benefits which David could get on being trained.
21. Match the method of training in Column I with explanation in Column II: [1]

(a) Internship
(i) The trainee learns under the guidance of a master worker.
Training

(b) Apprenticeship (ii) Trainees learn on the equipment they will be using, but training is conducted away
Training from the actual work floor.

(c) Vestibule (iii) Trainees work in some factory or office to acquire practical knowledge and skills
Training along with regular studies.

a) (a) - (ii), (b) - (i), (c) - (iii) b) (a) - (iii), (b) - (i), (c) - (ii)

c) (a) - (iii), (b) - (ii), (c) - (i) d) (a) - (i), (b) - (ii), (c) - (iii)
22. Soler Horse Ltd. decided to import new hi-tech machines from Korea to decrease the cost of production and [1]
increase quality of work. It decided to give one month training to 5 supervisors and 10 workers to provide
technical knowledge and skills to operate those machines. For this, dummy models of machinery were provided
to them to practice on it. Identify the type of training provided by Soler Horse Ltd.

a) Apprenticeship Training b) Internship Training

c) Vestibule Training d) Induction Training

23. ________ is the method of training in which the trainee works under the guidance of a master worker. [1]

a) Internship training b) Apprenticeship training

c) Induction training d) Vestibule training

24. Which method of training is concerned with familiarizing the new employee to the organization? [1]

a) Job rotation b) Coaching

c) Induction training d) Apprenticeship training

25. Xeno Ltd. is a global information technology consulting company with 45,000 employees serving over 600 [4]
clients in 23 countries. Its Chief Executive Officer, Neil Suman, guided the company through two decades of
diversification and growth to emerge as one of the leading Indian companies in the software industry. The
company has set standards in ensuring the best training opportunities for its employees.
Its ‘Project Guidance Program’ is a 52-day structured training programme. This is offered to all recruits of

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 varied backgrounds to be trained on essential behavioural and technical skills that prepares them to work in live
customer projects. These recruits are hired from universities and management institutes for technical,
professional as well as managerial jobs. The training programme helps the new employees in settling down
quickly into the job by becoming familiar with the people, the surroundings, the job and the business.
i. Identify the external sources of recruitment used by the company to hire new employees.
ii. Explain the method of training used by the company to train employees selected by the source of recruitment
identified in part (a).
iii. State any two ways in which the ‘Project Guidance Programme’ can benefit Xeno Ltd.
26. The method of training in which actual work environment is created in a classroom and employees use the same [1]
materials, files and equipment that are required to be used by them in their day-to-day working is:

a) Internship Training b) Induction Training

c) Vestibule Training d) Apprenticeship Training

27. Which of the following happens to be a feature of the Consumer Protection Act? [1]

a) Coverage of items b) Coverage of sectors

c) Compensatory nature of provisions d) All of these

28. Who, of the following, cannot be considered a consumer? [1]
A. A person who uses things without the permission of the purchasers.
B. A person who buys things to further sell them consideration.
C. A person who gets things without consideration.

a) Only C b) Only A

c) All of these d) Only B

29. Harish purchased a medicine from 'Bhatia Medical Stores' for his son, who had high fever. Even after giving the [4]
medicine his son's condition did not improve and he had to be hospitalised. Doctor informed Harish that the
medicine given to his son was spurious. Harish complained about this to Bhatia Medical Stores'. As a result,
'Bhatia Medical Stores' decided to file a complaint against the manufacturer in the consumer court.
Can 'Bhatia Medical Stores' do this? Give reason in support of your answer.
Also explain who is a consumer as per 'Consumer Protection Act 1986'.
30. ________ states that the consumer has right to file a complaint and to be heard in case of dissatifaction with a [1]
good or a service.

a) Right to Safety b) Right to be Assured

c) Right to be heard d) Right to be informed

31. Which consumer right empowers consumers to fight against any unfair trade practices? [1]

a) Right to be heard b) Right to safety

c) Right to choose d) Right to consumer education

32. Kartik is engaged in trading of Smart Televisions. He purchases these televisions from Vivek Electronics, the [6]
manufacturer. All the televisions are certified by Bureau of Indian Standards. During Deepawali season,
Vivek Electronics supplied some defective television sets to Kartik. Kartik is getting complaints about the
televisions from almost all the customers.

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 a. Who amongst the following can exercise his/her Right and against whom?
i. Kartik
ii. Vivek Electronics
iii. Consumers
b. Define Consumer as per the provisions of the Consumer Protection Act, 2019.
c. State the Right which can be exercised to get relief.
33. Identify the right of consumers being promoted in the given picture. [1]

a) Right to seek redressal b) Right to information

c) Right to be heard d) Right to consumer education

34. Identify the right of consumers being promoted in the picture given on the right. [1]

a) Right to seek redressal b) Right to be heard

c) Right to consumer education d) Right to safety

35. Identify the right of consumers being promoted in the picture. [1]

a) Right to be informed b) Right to be heard

c) Right to be assured d) Right to Safety

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36. Match the columns and choose the correct option: [1]

(i) Right to
(a) The right to consumer awareness.
safety

(b) The right to be assured, wherever possible, access to a variety of goods, products or (ii) Right to be
services at competitive prices. informed

(c) The right to be protected against the marketing of goods, products or services which are (iii) Right to
hazardous to life and property. be Assured

(d) The right to get information about the quality, quantity, potency, purity, standard and price (iv) Right to
of goods, products or services, as the case may be, so as to protect the consumers against consumer
unfair trade practices. education

a) (a) - (iii), (b) - (iv), (c) - (ii), (d) - (i) b) (a) - (iii), (b) - (i), (c) - (iv), (d) - (ii)

c) (a) - (iv), (b) - (iii), (c) - (i), (d) - (ii) d) (a) - (i), (b) - (ii), (c) - (iii), (d) - (iv)
37. Identify the right of a consumer under Consumer Protection Act, 2019 which Consumer organisations help a [1]
consumer to claim by performing the function of encouraging consumers to strongly protest and take an
action against unscrupulous, exploitative and unfair trade practices of sellers.

a) Right to be informed b) Right to safety

c) Right to be Assured d) Right to be heard

38. Match the following: [1]

(a) Consumer Right (i) Must be Quality Conscious

(b) Consumer Responsibility (ii) Healthy Environment

(c) Importance of Consumer Protection (iii) The Consumer Protection Act 1986

(d) Legal Protection for Consumers (iv) Social Responsibility

39. Identify the responsibility of consumers being promoted in the picture. [1]

a) Buy only standardised goods b) Read labels carefully

c) Be honest in your dealings d) Assert yourself to ensure that you get a fair
40. What relief is available to a consumer who suffers due to the consumption of medicine beyond its expiry date? [1]
A. To get a reasonable amount of compensation for loss suffered.
B. To get the expired medicine replaced by a new one.
C. To get the refund of the price paid for the medicine.

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a) A and C b) A and B

c) B and C d) All of these

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