College of Business and Economics

Consumer Intelligence and Information

Systems

Department of Applied Information

Systems

Learning Guide
Financial Services Computing11A1
FSC11A1
Dr Rehana Minty

2025

Copyright © University of Johannesburg, South Africa

Printed and published by the University of Johannesburg

© All rights reserved.

Apart from any fair dealing for the purpose of research, criticism or review as permitted under the Copyright Act 98 of 1978 (and
as amended), no part of this material may be reproduced, stored in a retrieval system, transmitted or used in any form or be
published, redistributed or screened by any means electronic, photocopying, recording or otherwise without the prior written
permission of the University of Johannesburg.
TABLE OF CONTENTS

1. INTRODUCTION .................................................................................................3
1.1 Welcome ................................................................................................................3
1.2 School/Department information ............................................................................4
1.3 Senior Tutor information .......................................................................................4
1.4 Purpose and use of this learning guide ..................................................................4
1.5 Student conduct (academic honesty, rules of engagement, etc.) ...........................5
2. LIBRARY SERVICES AND RESOURCES ........................................................8
3. MODULE AND PROGRAMME INFORMATION .............................................9
3.1 The place of the programme in the academic disciplinary progression ................9
3.2 Module name, code, NQF level, NQF credits and prerequisites ...........................9
3.3 Module purpose, outcomes, and assessment criteria .............................................9
4. ADMINISTRATIVE AND ORGANISATIONAL INFORMATION ................10
4.1 Prescribed course material (textbook, etc.)..........................................................10
4.2 Classes for the semester....................................................................................... 11
4.3 Consulting times ..................................................................................................12
4.4 Assessment programme for the semester ............................................................13
4.5 Composition/calculation of final mark and mark queries ...................................13
4.6 Sick/Missed Tests ................................................................................................13
4.7 Grievances and appeals ....................................................................................... 14
5. STUDY COMPONENT (LEARNING UNITS) .................................................14
Application for Sick Test .............................................................................................23

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1. INTRODUCTION

1.1 Welcome

Welcome to the wonderful world of computers! The aim of the End-User Computing course
is to allow you, the learner to familiarise yourself with the concepts of computer technology
to use computers effectively. All topics in this course are geared towards the user, providing
what you need to know about computers to prepare yourself for a successful career.
The study of the subject End-User Computing must be used to enhance all your other subjects.
It is an entry level subject, and you must extract from the course what you need to develop
further. End User Computing (EUC) is a module that comprises practical and theoretical
concepts. The department uses an online assessment tool called SAM to measure progress.
The online assessment evaluates students based on what they have been taught. There will be
no marking of scripts by the tutors, all assessments including the exam will be marked and
assessed by the electronic assessment tool (SAM). The tutors will assist all students to access
the SAM online programme. It is your responsibility to remember your SAM login details.

For assistance to log onto the student portal go to [Link] or ask the assistants
in the computer laboratory to help you. From the student portal go to U-link to explore the
different tools in your web learning environment for important information:
▪ Announcements
▪ Pre-recorded videos
▪ Links to online sources/videos
▪ Contact details
▪ Assessment information

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1.2 School/Department information

Name of School: School of Consumer Intelligence and Information Systems

Director of School: Prof Stella Bvuma (stellab@[Link])
Name of Department: Applied Information Systems
Head of Department: Prof Nazeer Joseph (njoseph@[Link])
EUC Coordinator: Dr Rehana Minty (rehanam@[Link])
Departmental Assistant: Ms Karabo Maloka (kmaloka@[Link])
Telephone: 011 559 1216
Fax: 011 559 1239

1.3 Senior Tutor information

SWC: Mr Ntakadzeni Siphoro

eucswc@[Link]
ADD210 UKHAMBE BUILDING
011-559 5093
Office hours: Mon – Friday 09H00 – 15H00

1.4 Purpose and use of this learning guide

The purpose of this learning guide is to provide students with important administrative,
organizational, and module information and, as such, a frame of reference and road map to
guide students in their planning and preparation for this module throughout the semester. It is
critical that students continually refer to the learning guide throughout the semester as it
contains important information regarding what the module entails, assessment details such as
units to be assessed for each assessment, and assessment dates. The dates contained in the
work schedule are a guideline and may differ due to unforeseen circumstances; however,
students will be notified via U-Link in the event of any such change.

The learning guide and textbook are not substitutes for lectures/tutorials. The learning guide,
textbook, other learning material, lectures, assessments, and other activities comprise an
inclusive and integrated learning experience aimed at achieving the outcomes of this module.

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 Attendance of lectures is crucial, as lectures do not only allow for more guidance and
direction regarding the scope of the module but also allow for meaningful engagement that is
expected to facilitate an in-depth understanding of the core issues covered in the module.
Please refer to the additional resources loaded on U-Link that will provide you with more
support on the concepts learnt in this module.

At the end of the learner guide, you will find an application form for a SICK or deferred test.
In the event that a test is missed, and you intend to apply for a sick/deferred test, kindly
complete the form, attach the relevant supporting documents, and email it to the senior tutor
on your campus within 7 days of having missed the assessment. NO application will be
considered without the forms or supporting documents.

1.5 Student conduct (academic honesty, rules of engagement, etc.)

Rights and responsibilities of students

▪ All classes are compulsory (students must attend a minimum of 80% of their classes)
▪ Learners must consult with their tutor if they experience any problems (please ensure that
you consult the tutor timeously and not when the problem becomes a crisis).

Lectures/Classes
Please note the following regarding lectures/classes:
▪ All lectures/classes are COMPULSORY and will be held FACE-TO-FACE on campus
per your timetable.
▪ Please arrive at least 5 min before the class begins. This will allow the tutor to begin the
class on time.
▪ Kindly attend your lectures/classes according to your class timetable to avoid displacing
other students assigned to that period.
▪ To supplement your learning, pre-recorded videos on the module concepts will also be
available on uLink. Kindly watch these videos prior to attending the classes.
▪ Additional resources (URLs) are also available on uLink, where you can find other videos
on the module contents.

Plagiarism
Dishonesty and plagiarism will not be tolerated. The University and the Faculty view the

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issue of plagiarism in a serious light. Evidence of plagiarism or dishonesty will be dealt with
according to the University’s and/or Faculty’s Regulations. The issue of plagiarism as referred
to in the Faculty Guidelines for Ethics in Research:

Plagiarism is to:
▪ Present the ideas, words, or results of another person as your own without
acknowledging the original author.
▪ Use the ideas or words of another person without giving due credit to that person or
source.
▪ Use sentences, paragraphs, or parts of articles and books without quotation marks and/or
appropriate acknowledgment.
▪ Download sentences, paragraphs, or sections of writings from the Internet and use them
without quotation marks and/or proper acknowledgment.
▪ Use another person’s direct words without quotation marks, even when you
acknowledge the source.
▪ Use ideas without making them properly your own, even though you might have
acknowledged the original source.
▪ Formulate your words so closely to those of the original author that it is obvious that
you could not have written them without having had the source next to you, i.e., your
paraphrasing of the author’s words is too close to the original author’s use of the words,
even if you did acknowledge your source.
Source: Booth, et al. and Schuklenk

If you use the words and ideas of other people, their words must be indicated in quotation
marks and used correctly, and their source must be indicated to avoid being guilty of
plagiarism. No copying of textbooks is allowed.
Plagiarism is wrong because:
▪ It is theft of intellectual property.
▪ The person (plagiarist) lies about the contribution made to the project.
▪ The person (plagiarist) cannot accurately explain how the research was carried out.
Source: Udo Schuklenk (University of the Witwatersrand)

Benefits to be derived from consciously avoiding plagiarism:

By deliberately avoiding plagiarism, learners learn:

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▪ The value of doing original work.
▪ To develop professional skills such as doing research, giving attention to detail, and
analyzing arguments.
▪ To act with honesty and integrity in their professional lives.
▪ To write professionally and engage in debate.
Source: Faculty of Law, the University of the Witwatersrand

Conduct during classes and assessments.

▪ Please be respectful towards the tutor who will be delivering the class.
▪ Once you enter the class, be seated, put your mobile phone away, and wait for the class
to begin.
▪ Kindly pay attention in class to avoid instances of missing important content.
▪ For every class, there will be a register. Please ensure you sign the register before you
leave.
▪ All assessments will be conducted on campus. Please refer to the announcements on
uLink and the schedule in your learner guide regularly to avoid missing any
assessments.
▪ If you are unsure about something, kindly email the senior tutor on your campus to
verify details. Please refer to the email etiquette below for how to write an email.
▪ You are NOT allowed to refer to any resources during assessments.
▪ If any student is caught cheating, s/he will be referred to judicial services at UJ. The
findings of the inquiry may result in suspension or expulsion.
▪ Refer to the UJ policy on assessments:
• You need to be present at the assessment venue at least 30 minutes before the
assessment begins.
• If you arrive more than 30 minutes after the assessment has begun, you will not
be allowed to write the test.
• If you arrive late but within the allotted 30 minutes, you will still complete the
test at the designated completion time with the other students.

Email Etiquette
When writing an email, please take note of the following guidelines regarding email etiquette:
▪ Please include an appropriate title in the subject line indicating the purpose of the email
▪ Always greet the recipient of the email e.g., Good Morning Dr Minty or Dear Mrs Dube

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 ▪ Explain the purpose of the email, make sure that your message is clear. Ensure that there
are no spelling errors in your email.
▪ Do not type the contents of the email in capital letters as this denotes shouting.
▪ Sign off your email with the following details: First name and Surname, student number,
module code and campus e.g.
Mr Sandile Nkosi
2010123456
FSC11A1
SWC

2. LIBRARY SERVICES AND RESOURCES

The UJ Library offers a range of information services and resources contained in subject-
specific guides; for detailed Library information, go to [Link] These
guides include various important topics that will make your academic journey easier, some of
the topics covered in the course include:
▪ Assignment help
▪ How to search for books and journal articles
▪ How to avoid plagiarism
▪ How to formulate research strategies
▪ Learn to evaluate information on the internet to avoid misinformation.

To get in touch or contact your friendly Information Specialists (Librarians) get our full details
and relevant departments here: [Link]

Below are some of the highly recommended guides:

▪ The College generic guide:
[Link]
▪ Prescribed and Recommended Books:
[Link]
▪ Past Exam Papers (Online)
[Link]
▪ Postgraduate information services:
[Link]
▪ How to find journal articles:
[Link]

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 ▪ Online Information Literacy Module
[Link]
▪ The Postgraduate Research Navigator (Start to Finish):
[Link]

3. MODULE AND PROGRAMME INFORMATION

3.1 The place of the programme in the academic disciplinary progression

This subject is a service module offered by the Department of Applied Information Systems
(AIS). Refer to your department for the full program overview.

FSC11A1
Semester 1

Word PowerPoint Exel

3.2 Module name, code, NQF level, NQF credits and prerequisites

Module name Financial Services Computing

Module Code FSC11A1

Module NQF level 5

NQF Credits (Calculated according to notional hours)

16
Duration of module (Weeks/Semester) 14 Weeks

3.3 Module purpose, outcomes, and assessment criteria

The purpose of this module is to introduce students to basic IT (Information Technology)
terms, Microsoft Word, and Microsoft PowerPoint skills, including the essential components
of a computer. Students can use the Word Processing application to solve business problems
and use Presentation software.

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 Module outcomes Module format Activities/ Tasks Assessments
After completion of this module This is a practical Students are required to This is a
the learner should be able to: module held in the complete the below activities continuous
• Demonstrate an computer labs. The as per the assessment evaluation
understanding of computer duration of the module schedule: module, meaning
concepts and the ability to is one semester (Feb – • SAM Assignments there is NO exam
use a PC and its operating May). Since this is a • SAM Combination Test for this module.
system. skills module, it is (MS Word & Excel) All the
• Demonstrate the ability to important that you • Assessments on theory assessments
use a word processing practice the skills you concepts completed
application (MS Word). learn during your throughout the
Additional/Optional Exercise
• Demonstrate the ability to lectures/classes year contribute
files will be available to
use a presentation regularly. towards the final
students to complete on
application (MS module mark.
Moodle.
PowerPoint).
• Demonstrate the ability to
create spreadsheets and use
formulas and functions in
MS Excel.

4. ADMINISTRATIVE AND ORGANISATIONAL INFORMATION

4.1 Prescribed course material (textbook, etc.)

Please take note of the following:

▪ Copies of Textbook are available as an E-Book on SAM.
▪ The e-book on SAM is a comprehensive textbook covering many other MS Office
package concepts.

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 ▪ For this module, you will focus on the chapters listed in this learning guide (Learning
Units)

U-Link (Online learning support)

All material relevant to this module, i.e., learning guide, additional notes, videos, exercises,
final module marks, announcements, etc., will be posted on U-Link. It is, therefore, extremely
important that you check U-Link at least ONCE a day.

4.2 Classes for the semester

Please take note of the following:

▪ All dates are subject to change.
▪ The learning units below show which chapters/modules in the prescribed book are
relevant. In addition to watching the videos, kindly refer to these chapters.
▪ Please take note that the theory units will be self-study, and you are required to complete
the theory assessments on SAM.

WEEK DATE TOPIC

Please complete the ORIENTATION QUIZ on U-Link under the module code FSC11A1. If you obtain
75% and above for the orientation quiz, 5% will be added to your Combination Test mark. This means if
you obtain 60% for the combination test, your final combination test mark will be 65% if you complete the
orientation quiz with a mark of 75% and above. You have unlimited attempts for the orientation quiz –
Closing date 04 March 2025, midnight.

On Moodle, there are ADDITIONAL RESOURCES (VIDEOS) on the various concepts to be taught in this
module. You should try to watch these videos before each class.

• Orientation: Timetable, Moodle, and Learner Guide

• Introduction to the components of the computer system (Mouse,

1 10 Feb – 14 Feb keyboard, system unit, on/off button)

• Opening an app and closing an app

• Typing skills (use Word) – What is a paragraph

Learning Unit 2: Excel (Module 1)

2 17 Feb – 21 Feb
Self-study (Computer Concepts Module 4)

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WEEK DATE TOPIC

Learning Unit 2: Excel (Module 1)

3 24 Feb – 28 Feb
Self-study (Computer Concepts Module 4)

4 03 Mar – 07 Mar SAM Training

5 10 Mar – 14 Mar Learning Unit 3: Excel (Module 2)

6 17 Mar – 20 Mar Learning Unit 3: Excel (Module 2)

7 24 Mar – 28 Mar Learning Unit 4: Excel (Module 3)

29 Mar – 06 Apr Recess

8 07 Apr – 11 Apr Learning Unit 5: PowerPoint (Module 1)

Learning Unit 6: PowerPoint (Module 2)

9 14 Apr – 17 Apr
Learning Unit 7: PowerPoint (Module 3)

10 22 Apr – 25 April Learning Unit 8: Word (Module 1)

Learning Unit 8: Word (Module 1)

11 29 Apr – 30 Apr
Learning Unit 9: Word (Module 2)

Learning Unit 9: Word (Module 2)

12 05 May – 09 May
Learning Unit 10: Word (Module 3)

13 12 May – 16 May Completion of syllabus

14 19 May – 23 May Revision for the combination test

4.3 Consulting times

Senior Tutors will be available for consultation during office hours. Please ensure that
you send an email to the correct senior tutor to book a consultation during office hours.

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4.4 Assessment programme for the semester

ASSESSMENT OPPORTUNITY DATE WEIGHT

29 March – 14 April
MS Excel Assignment - to be completed remotely 10%
(10:30 am)
18 April - 2 May
MS PowerPoint Assignment - to be completed remotely 15%
(10:30 am)
10 May - 24 May
MS Word Assignment - to be completed remotely 15%
(10:30 am)
Combination Test (MS Word & MS Excel) - will be
31 May 2025 60%
completed on campus on a Saturday
SICK/MISSED/DEFERRED TEST TBC
Combination Test (MS Word & Excel) – TBC

4.5 Composition/calculation of final mark and mark queries

▪ This is a continuous evaluation module. Therefore, there is NO exam. All assessments,

as mentioned in Section 4.4, will comprise your final module mark.
▪ A minimum pass mark of 50% is required for this module.
▪ To pass with distinction, a learner must achieve at least 75% in the module.
▪ Feedback on assessments will be available immediately after completing your assessment
on the SAM assessment tool. In addition, all marks will be released to uLink, where you
need to check under the module code (FSC11A1) that the department has captured your
marks correctly.
▪ If any of your marks for the individual assessments are missing, email the senior tutor on
your campus immediately to be rectified. Please refer to the section on email etiquette on
how to compile a professional email to avoid delays.
▪ If your final mark does not appear on U-Link, kindly contact the faculty office.

4.6 Sick/Missed Tests

If you have missed a test, you must apply for the sick test within 7 days of the date the test
was written (see appendix for application form). Additionally, you will have to provide
proof of illness, an affidavit, death certificate, or any other document as evidence to support

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 the reason for missing the assessment. These documents must be emailed to the senior tutor
within the time frame; otherwise, no replacement test will be awarded. Please note that
there are NO sick assessment opportunities for missed assignments.

4.7 Grievances and appeals

Students must consult with the senior tutor if they experience any problems regarding this
module.

5. STUDY COMPONENT (LEARNING UNITS)

LEARNING UNIT 1:
Operating Systems and File Management (Computer Concepts: Module 4)

Module outcomes Learning outcomes At the Assessment criteria

After completion of this end of this unit, you should You will be assessed as competent if you are
module the learner be able to: able to:
should be able to: • Identify desktop • Differentiate between operating systems
• Demonstrate the components and system software
understanding of • Explain the purpose of an • Rename a file
computer concepts operating system • Create a folder and rename a folder
and the ability to use • Create files and folders • Move files to a folder
a PC and its • Manage files and folders • Compress and uncompress files
operating system. on a computer

LEARNING UNIT 2:

Creating a Worksheet and a Chart (Excel 2021: Module 1)

Module outcomes Learning outcomes At the Assessment criteria

After completion of this end of this unit, you should You will be assessed as competent if you are
module the learner be able to: able to:
should be able to: • Start Excel and create a • Enter data in a worksheet
• Demonstrate the blank workbook • Save a workbook
ability in using • Enter data in Excel • Format cells (B, I, U, font, font size,
common functions font color, fill color)

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 of a PC and its • Select a cell, rows, • Navigate in a worksheet (incl. the
operating system columns, range, entire name box and the GoTo function)
• Demonstrate the sheet • Alignment of text in a cell
ability to create • Save a workbook • Apply cell styles
spread sheets using • Format a worksheet • Merge cells
MS Excel. • Create and format a chart • Change orientation of text in a range of
• Rename sheets cells
• Change tab colours • Wrap text
• Print a worksheet • Format numbers (date, currency …)
• Correct errors • Resize rows/columns
• Use Help • Create and format a chart
• Clear cell contents, formats
• Correct errors
• Print a worksheet/workbook or a
section of a worksheet

LEARNING UNIT 3:

Formulas, Functions, and Formatting (Excel 2021: Module 2)

Module outcomes Learning outcomes At the Assessment criteria

After completion of this end of this unit, you should You will be assessed as competent if you are
module the learner be able to: able to:
should be able to: • Enter formulas • Create formulas
• Demonstrate the • Use the following • Use the following functions in
ability in using functions: SUM, calculations: SUM, AVERAGE MAX,
common functions of AVERAGE, MAX, MIN, MIN, COUNT, COUNTA,
a PC and its COUNT, COUNTA, COUNTBLANK, COUNTIF,
operating system COUNTBLANK, VLOOKUP, PMT using both the
• Demonstrate the COUNTIF, VLOOKUP, keyboard and the Insert Function (fx)
ability to create PMT method
spread sheets using • Define named ranges • Create named ranges
MS Excel. • Apply borders • Apply range names in functions
• Demonstrate the use • Displaying and printing • Autofill formulas and functions
of formulas and the formulas version of a • Apply borders to a range of cells
worksheet • Apply conditional formatting

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 functions in MS • Change margins and orientation of a
Excel. worksheet
• Insert headers and footers
• Change to Normal view
• Display and print the formulas version
of a worksheet
• Scale a worksheet

LEARNING UNIT 4:
Working with Large Worksheets, Charting, and What-If Analysis (Excel 2021:
Module 3)
Module outcomes Learning outcomes At the Assessment criteria
After completion of this end of this unit, you should You will be assessed as competent if you are
module the learner be able to: able to:
should be able to: • Insert and delete • Insert/delete rows/columns
• Demonstrate the rows/columns • Create formulas using absolute and
ability in using • Create formulas using relative addressing
common functions of absolute and relative • Use the IF function
a PC and its addressing • Change worksheet tab colours
operating system • Use the IF Function • Rename a worksheet
• Demonstrate the • Use the format painter • Move/copy worksheets
ability to create button • Insert/delete worksheets
spread sheets using • Organise the workbook • Freeze and unfreeze panes
MS Excel. • Change the view of a • Zoom a worksheet
• Demonstrate the use worksheet • Format a worksheet as a table
of formulas and • Sort and filter data • Sort and filter data
functions in MS • Print a worksheet using • Set/clear print area
Excel. other features
• Print gridline and headings
• Protect a worksheet and a
• Use print titles
workbook
• Inserting and deleting page breaks
• Encrypt a workbook
• Protect a work sheet
• Protect a workbook
• Encrypt a workbook

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LEARNING UNIT 5: Creating and Editing Presentations with Pictures (PowerPoint
2021: Module 1)
Module outcomes Learning outcomes At the Assessment criteria
After completion of this end of this unit, you should You will be assessed as competent if you are
module, the learner be able to: able to:
should be able to: • Start and use PowerPoint • Start PowerPoint and Create a blank
• Demonstrate the • Create a Title Slide presentation
ability to use a • Formatting Characters • Choose a Presentation Theme
computer • Adding a slide with a • Enter Text in a slide
presentation Bulleted List • Delete text in a slide
application (MS • Adding Slides, Changing • Delete a placeholder
PowerPoint). Slide Layouts, and • Format Text on slides (Font, B, I, U,
• Demonstrate the Changing the Theme Font Colour, Font size, Change Case)
ability to use • Inserting, resizing, and • Align Text (Left, Right, Centre, Justify)
common functions of Moving Pictures • Save a Presentation
a PC and its • Resizing Photos and • Add a slide with a specific layout to a
operating system Illustrations presentation
• Making Changes to Slide • Create a bulleted/numbered list
Text Content • Customize Bullets
• Saving and Printing Files • Use the ruler to align bullets and text
• Using PowerPoint Help • Apply line spacing
• Insert and Format a Picture
• Move and rotate a picture
• Apply a Theme to selected slides
• Change the variants of the selected
Theme
• Correct Spelling and Grammar
• Change Views
• Run a manual slide show
• Print a presentation (full slides,
handouts, speaker notes)
• Use Help

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LEARNING UNIT 6: Enhancing Presentations with Shapes and SmartArt (PowerPoint
2021: Module 2)
Module outcomes Learning outcomes At the Assessment criteria
After completion of this end of this unit, you should You will be assessed as competent if you are
module, the learner be able to: able to:
should be able to: • Search/download an online theme
• Demonstrate the • Download a Theme and • Delete a slide
ability to use a Editing Slides • Insert a Symbol
computer • Create and form a • Duplicate a slide
presentation SmartArt Graphic • Move slides
application (MS • Insert and Format a • Insert a Hyperlink to Text
PowerPoint). Shape • Insert/Format a SmartArt Graphic
• Demonstrate the • Position Slide Elements • Convert Text to a SmartArt Graphic
ability to use
• Insert/Format a Shape
common functions of
• Type Text in a shape
a PC and its
• Insert/Format a Text Box
operating system
• Group/Ungroup objects
(shapes/pictures/textboxes)
• Cut/Copy and paste text/objects
• Position objects
(shapes/pictures/textboxes)
• Insert a Footer to slides in a presentation
• Add/Remove Slide transitions
• Change the timing for transitions

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LEARNING UNIT 7:
Inserting WordArt, Charts, and Tables (PowerPoint 2021: Module 3)
Module outcomes Learning outcomes At the Assessment criteria
After completion of this end of this unit, you should You will be assessed as competent if you are
module, the learner be able to: able to:
should be able to: • Add and format a Chart • Insert and format a chart on a slide
• Demonstrate the on a slide • Copy/Cut and paste a chart
ability to use a • Add and Format a Table • Insert and format a Table
computer on a slide • Enter text in a table
presentation • Create and Format a • Resize Rows and Columns
application (MS WordArt • Insert/Delete Rows/Columns
PowerPoint). • Animate Slide content • Merge cells
• Demonstrate the • Add media to slides • Split cells
ability to use
• Reuse slides from another presentation
common functions of
• Insert and Format a WordArt
a PC and its
• Apply animations to text and objects
operating system
• Remove animations
• Change the order of animations
• Change the timing for animations
• Insert a video clip
• Change the timing for the video clip

LEARNING UNIT 8: Creating and modifying a flyer (Word 2021: Module 1)

Module outcomes Learning outcomes. At the Assessment criteria
After completion of this end of this unit, you should You will be assessed as competent if you are
module, the learner be able to: able to:
should be able to: • Start and exit Word • Start Word and create a Blank document
• Demonstrate the • Enter text in a Word • Enter text in a Word document
ability to use a word document • Zoom a document
processing • Format paragraphs and • Display formatting marks
application (MS Characters • Word Wrap text as you type
Word) on a • Insert and Format a • Select text
computer. Picture in a Word • Correct spelling and Grammar
• Demonstrate the document • Insert a blank line
ability to use • Enhance the page • Save a document

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common functions • Correct errors and Revise • Navigate in a document
of a PC and its a Document • Change Font, Font Size,
operating system • Use Word Help Font Colour
• Use superscript and subscript
• Change CASE of text
• Bold, Underline and Italicize Text
• Apply a Theme
• Align text
(Left, Right, Centre, Justify)
• Apply a Text Effect
• Shade a paragraph
• Apply Bullets and Numbering
• Sort paragraphs
• Use the Format Painter Button
• Use the Redo and Undo actions
• Remove a hyperlink
• Insert and format a picture
• Add page and paragraph borders
• Apply line and paragraph spacing in a
Word document
• Remove paragraph spacing in a Word
document
• Change the document properties
• Clear Formatting
• Close a document
• Cut, copy, and paste text
• Apply Drop Cap
• Insert/Format a WordArt
• Insert/Remove a Watermark
• Change document views
• Print a document
• Use Word Help
• Exit Word

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LEARNING UNIT 9: Creating a Research Paper (Word 2021: Module 2)
Module outcomes Learning outcomes At the Assessment criteria
After completion of this end of this unit, you should be You will be assessed as competent if you are
module, the learner able to: able to:
should be able to: • Change document • Apply a Style
• Demonstrate the settings. • Modify a Style
ability to use a word • Create a Header and • Create a new style
processing Footer • Insert a header/Footer
application (MS • Type a research paper • Insert page numbers in a Header/Footer
Word) on a • Create an Alphabetical • Create a Table of Contents
computer. Works Cited page • Update a Table of Contents
• Demonstrate the (Reference List) • Insert a Blank page
ability to use • Proofread and revise the • Insert/Remove a Cover page
common functions of research paper
• Display the ruler
a PC and its
• Set Margins
operating system
• Change page orientation
• Format a paragraph into columns
• Indent paragraphs (left, Right, Hanging,
First-line)
• Create a Bibliographic source
• Edit a Bibliographic source
• Insert Citations
• Include page numbers in a citation
• Convert a citation to static text
• Insert a Reference List (Bibliography)
• Update a Reference List
• Insert a Footnote/Endnote
• Delete a Footnote/Endnote
• Change the numbering style of a
Footnote/Endnote
• Insert a page break
• Delete a page break
• Count words in a document
• Find and Replace Text
• Use Thesaurus

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 • Insert a comment
• Edit a comment
• Reply to a comment
• Show/Hide Comments
• Delete a comment

LEARNING UNIT 10: Creating a Business Letter (Word 2021: Module 3)

Module outcomes Learning outcomes At the Assessment criteria

After completion of this end of this unit, you should be You will be assessed as competent if you are
module, the learner able to: able to:
should be able to: • Insert and format a shape • Insert and format a Textbox
• Demonstrate the • Change text wrapping • Insert and format a Shape
ability to use a word • Insert an online picture • Apply Text Wrapping to a shape
processing and format it • Type Text in a Shape
application (MS • Insert a symbol • Group/Ungroup shapes with other
Word) on a • Add a border to a objects (pictures, Text boxes)
computer. paragraph • Insert a Symbol
• Demonstrate the • Clear formatting • Use tab stops
ability to use • Apply a style • Insert a Table
common functions of • Set and use tab stops • Type text in a table
a PC and its • Insert the current date • Resize rows/columns
operating system
• Insert a Word table, enter • Insert/Delete Rows/Columns
data in the table, and • Merge cells in a table
format the table • Split cells in a table
• Format a paragraph • Split a table
border • Insert and format a SmartArt Graphic
• Use the format painter
• Insert and format a
SmartArt graphic

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DEPARTMENT OF

APPLIED INFORMATION SYSTEMS

Application for Sick Test

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