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Enhancing Transport Systems via BPR

The document outlines a proposed re-engineering of a transport system's ticket reservation process. It suggests creating a mobile application or website for seat reservations and implementing online payment methods to enhance efficiency and customer satisfaction. The changes aim to save time and improve the overall user experience while allowing for future enhancements.

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شیث بلوچ
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5 views2 pages

Enhancing Transport Systems via BPR

The document outlines a proposed re-engineering of a transport system's ticket reservation process. It suggests creating a mobile application or website for seat reservations and implementing online payment methods to enhance efficiency and customer satisfaction. The changes aim to save time and improve the overall user experience while allowing for future enhancements.

Uploaded by

شیث بلوچ
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Business Process Engineering

Submitted To:
Ma’am Qurat Ul Ain
Submitted By:
Shees Ul Haq
Roll Number:
21011598-191
Course Title:
Business Process Engineering (BPE)
Semester:
6th
Section:
C
Date:
17 – 03 – 2024
Department:
Software Engineering

University of Gujrat
(Hafiz Hayat Campus)

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Transport System

Process Flow
1. Go for a bus station for the reservation of seat (Manually)
2. Search for bus Ticket casher (Manually)
3. Request for a Ticket
4. Pay the money for the Ticket (Manually)
5. Search for the vehicle (Bus)
6. Search for seat in vehicle (Bus)

Re engineering
1. Remove the 1 and 2 point
As we remove the 1st and 2nd point, then we didn’t need to search for a bus station or for the Bus
Ticket casher as manually. We simply create a mobile application or a website for that transport
system where we will reserve seats remotely from our mobile or desktop. Which is helpful for
everyone to save time and money for just reserving seat. It will be helpful to reserve seat for a
specific day with a specific seat.
2. We change the method of paying money from manually to online
If we reserved seat then we didn’t need to go for the bus station for just payment on the day. We
simply make our payment using online method. Which will help the customer feel secure.
3. Modifying the point 5
Instead of searching for the vehicle, when we bought the ticket, on that time we also get the
information about the vehicle in form of pictures.
4. Simplifying the point 6
As we reserve the seat earlier then we didn’t need to search for a seat. We got the seat number
earlier.

Improvements
 These changings will make the business more efficient
 These changes are make customer more satisfied.
 It will help the customer to save more time
 It will support improvement as if we want to add other options in future

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