APPENDIX A
Survey Questionnaire
PART I. DEMOGRAPHIC PROFILE
Directions: Please check (√) and fill in the blanks on some items seeking
pertinent information.
Age: 15-20 21-25 26-30 31 Above
Sex: Male Female
Course: BPA BSBA
Year Level: 1st Year 2nd Year 3rd Year
PART II. STUDENT SATISFACTION OF THE STUDENT AFFAIRS AND
SERVICES UNIT
Directions: Put a check (√) mark in the box that corresponds to the
information asked in the following category.
4 3 2 1
A. SAS Programs Highly Satisfied Dissatisfie Highly
Satisfied d Dissatisfied
1. The school personnel including the
faculty, advisers, student affairs, and
services were accessible and courteous
to answer questions or provide
feedback.
2. The orientation conducted by the
school on flexible learning and student
affairs and services was clearly
outlined.
3. The student handbook provided by
the school contains information such as
contact numbers of school personnel,
how to access student services, etc.
4. The services to ensure psycho-social
and mental well-being during the
pandemic are administered regularly.
5. The services provided are accessible
to students with disabilities, students
belonging to indigenous groups,
students who are solo parents, etc.
6. The school provided career and
occupational opportunities.
7. The school sported online activities
of student organizations.
8. The school supported the student
council/government.
9. The school publication is active and
accessible.
10. The school admissions/registrar’s
office are helpful.
11. The school provided accessible
information to having a healthy
lifestyle.
12. The school provided accessible
medical consultations among others.
13. The school provided a safe
online/distance/flexible learning
environment.
14. The school provided accessible and
safe student housing or residential
services. provided opportunities to
develop and enhance talents, abilities,
and values for appreciation, promotion,
and conservation of national culture
and multi-cultural heritage.
15. The sports development program
provided physical fitness and wellness
other than Physical Education subjects.
Source: Jovencio Marquez (2021). CMO No. 8 S. 2021.
4 3 2 1
B. Facility Highly Satisfied Dissatisfie Highly
Satisfied d Dissatisfied
1. Organized structure of the campus
(practical and organized location of
offices)
2. The services offered by the clinic are
felt by the students
3. Toilets are maintained, with water,
and a good smell
4. The library has books and reading
materials that are of the current edition
5. There is a potable water source
6. The area for outdoor educational
activities is near the classrooms
7. Classrooms are sufficient and
spacious enough to accommodate
students
Source: Manogura, A. D. et al. (2021). Students Satisfaction on the Quality
of Service of Andres Bonifacio College. International Journal of Trend in
Scientific Research and Development.
PART III. SERVICE QUALITY OF THE STUDENT AFFAIRS AND SERVICES
UNIT
Directions: Put a check (√) mark in the box that corresponds to the
information asked in the following category.
4 3 2 1
Strongly Agree Disagree Strongly
A. Tangibility Agree Disagree
1. Appearance of classrooms
2. Lighting in classrooms
3. Appearance of building and grounds
4. Overall cleanliness
5. Degree to which classrooms and
study rooms are comfortable
6. Available parking area
7. Number of courses offered
8. Computer adequacy provided in the
lab for students
9. Access to the internet
10. The organizational culture, beliefs,
and values in this institution
4 3 2 1
Strongly Agree Disagree Strongly
B. Assurance Agree Disagree
1. Friendly and courteous institution
staff
2. Friendly and courteous instructors
3. Academic credentials of instructors
4. Instructors are innovative and agents
of change
5. Institution’s staff knowledge of rules
and procedures
6. Security measures at the institution
7. Communication skills: courses are
well taught by the instructors in this
institution
4 3 2 1
Strongly Agree Disagree Strongly
C. Reliability Agree Disagree
1. Availability of personnel to assist you
2. Availability of instructors to assist
you
3. Personnel capacity to solve problems
when they arise
4. Channels for expressing student
complaints are readily available
5. Availability of personnel to assist you
4 3 2 1
Strongly Agree Disagree Strongly
D. Responsiveness Agree Disagree
1. Availability of personnel to assist you
2. Availability of instructors to assist
you
3. Personnel capacity to solve problems
when they arise
4. Staff capacity to solve problems
when they arise
5. I seldom get the “run-around” when
seeking information on this institution
6. Channels for expressing student
complaints are readily available
7. Queries are dealt with efficiently and
promptly
4 3 2 1
Strongly Agree Disagree Strongly
E. Empathy Agree Disagree
1. Administration has the student's best
interest at heart
2. Access to computer facilities is
accommodated with student
convenience
3. Access to study rooms is
accommodated with student
convenience
5. The extent to which instructors are
sympathetic and supportive to the
needs of students
6. Opening hour of computer rooms to
the students
7. Institutions are fair and unbiased in
their treatment of individual students
8. Administration has the student's best
interest at heart
Source: Manogura, A. D. et al. (2021). Students Satisfaction on the Quality
of Service of Andres Bonifacio College. International Journal of Trend in
Scientific Research and Development.
PART IV. RECOMMENDATIONS
What recommendation for improvement or changes in its services you
suggest for the Student Affairs and Services unit? Kindly share below.
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