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COVID-19 Impact on Hospitality Industry

The document is a list of references related to the impact of COVID-19 on the hospitality and tourism industries, including studies and reports from various authors and organizations. It covers topics such as small business adjustments, customer sentiment analysis, and lessons learned from past epidemics. Several links are noted as unavailable, indicating limited access to some sources.

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16 views2 pages

COVID-19 Impact on Hospitality Industry

The document is a list of references related to the impact of COVID-19 on the hospitality and tourism industries, including studies and reports from various authors and organizations. It covers topics such as small business adjustments, customer sentiment analysis, and lessons learned from past epidemics. Several links are noted as unavailable, indicating limited access to some sources.

Uploaded by

justoluwa3
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

References:

Here is the list with numbering:

1. According to the American Hotel and Lodging Association. (link unavailable)

2. Bartik, A. W., Bertrand, M., Cullen, Z. B., Glaeser, E. L., Luca, M., & Stanton,
C. T. (2020). How are small businesses adjusting to COVID-19? Early evidence
from a survey (No. w26989). National Bureau of Economic Research.

3. Financial Times: Global recession already here, say top economists. (link
unavailable)

4. Gössling, S., Scott, D., & Hall, C. M. (2020). Pandemics, tourism and global
change: A rapid assessment of COVID-19. Journal of Sustainable Tourism, 1–20.
(link unavailable)

5. Gursoy, D., Chi, C. G., & Chi, O. H. (2020). COVID-19 Study 2 Report:
Restaurant and Hotel Industry: Restaurant and hotel customers’ sentiment analysis.
Would they come back? If they would, WHEN? (Report No. 2), Carson College of
Business, Washington State University.

6. UNWTO. (2020). UNWTO world tourism barometer (Vol. 18, Issue 2, May
2020).

7. Hoisington, A. (2020), “5 Insights about how the COVID-19 pandemic will


affect hotels”, available at: (link unavailable)
8. Huang, M. and Rust, R.T. (2018), “Artificial intelligence in service”, Journal of
Service Research, Vol. 21 No. 2, pp. 155-172.

9. Huang, M.H. and Rust, R.T. (2020), “Engaged to a robot? The role of AI in
service”, Journal of Service Research, doi: 10.1177/1094670520902266.

10. Hung, K.K., Mark, C.K., Yeung, M.P., Chan, E.Y. and Graham, C.A. (2018),
“The role of the hotel industry in the response to emerging epidemics: a case study
of SARS in 2003 and H1N1 swine flu in 2009 in Hong Kong”, Globalization and
Health, Vol. 14 No. 1, p. 117.

11. Jayawardena, C., Tew, P.J., Lu, Z., Tolomiczenko, G. and Gellatly, J. (2008),
“SARS: lessons in strategic planning for hoteliers and destination marketers”,
International Journal of Contemporary Hospitality Management, Vol. 20 No. 3.
12. Jiang, Y. (2019), “A cognitive appraisal process of customer delight: the
moderating effect of place identity”, Journal of Travel Research, doi:
10.1177/0047287519872827.

13. Jiang, Y., Balaji, M.S. and Jha, S. (2019), “Together we tango: value facilitation
and customer participation in Airbnb”, International Journal of Hospitality
Management, Vol. 82, pp. 169-180.

14. Johns Hopkins University (2020), “COVID-19 map”, available at: (link
unavailable)

15. Kim, S.S., Chun, H. and Lee, H. (2005), “The effects of SARS on the Korean
hotel industry and measures to overcome the crisis: a case study of six Korean
five-star hotels”, Asia

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