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Listening Test: Customer Service Scenario

The audio script features a conversation between a customer and a representative from SRT Electricity regarding a missed engineer visit to check the electricity. The engineer arrived but left due to an emergency without completing the job, prompting the representative to arrange a new visit for later that day. The customer agrees to the new appointment time of two o'clock in the afternoon.

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Thutra Dinh
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32 views1 page

Listening Test: Customer Service Scenario

The audio script features a conversation between a customer and a representative from SRT Electricity regarding a missed engineer visit to check the electricity. The engineer arrived but left due to an emergency without completing the job, prompting the representative to arrange a new visit for later that day. The customer agrees to the new appointment time of two o'clock in the afternoon.

Uploaded by

Thutra Dinh
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

INTELLIGENT BUSINESS ELEMENTARY PROGRESS TEST 3 LISTENING

AUDIO SCRIPT

Track 3

Lou: SRT Electricity, can I help you?


Customer: Yes, I have a problem with my electricity.
Lou: I’m sorry to hear that. Can I have your account number, please?
Customer: Yes, it’s WR38172C.
Lou: OK. Let me look at your notes. Can I check if our information is correct?
Customer: Sure.
Lou: Our notes say that we arranged for an engineer to visit your house yesterday,
Tuesday, to check the electricity. When did the engineer arrive?
Customer: He arrived at nine thirty in the morning.
Lou: Oh. And did he check the electricity?
Customer: No, he didn’t. Five minutes after he arrived, he had an emergency
phone call and he left. He arranged to come back in the afternoon. But he didn’t
return.
Lou: I’m very sorry about that. The problem was that our notes didn’t say that it
was an emergency. But I can arrange for another engineer to visit you today and
solve the problem.
Customer: OK, but I have a meeting at eleven o’clock this morning so I can’t wait
at home all day. Do you have an exact time for his visit?
Lou: Is two o’clock this afternoon OK for you?
Customer: Yes, that’s fine. Thanks for your help.
Lou: No problem. Bye

PHOTOCOPIABLE © 2008 Pearson Longman ELT 1

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