CONSUMER
RIGHTS
~ Eshanth E
X-A
1
Index
[Link] Title Page
1 Who is consumer? 3-4
2 Consumer Exploitation 5-6
3 Consumer Rights 7-8
4 Consumer Responsibility 9
5 Consumer Awareness 10
6 Importance of Consumer Awareness 11
7 Jago Grahak Jago 12-13
8 Consumer Protection act 1986 14-15
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What is a Consumer??
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Who is a Consumer??
◦ Any individual who purchases products or services. for his personal
use and not for manufacturing and resale is called a consumer. A
consumer is the one who is the decision maker whether an not to
buy an item at the store, on someone who is influenced by
advertisement and marketing. Every time someone goes to a store
and buys anything, they make a decision as a consumer
◦ Any single or group of person, other that the buyer who buys the
product or services consumes the product by seeking his/her
permission falls under the category of a consumer. In simple words,
the consumer can be termed goods and services.
4
Consumer Exploitation
◦ Consumer Exploitation is a situation in which a consumer is
cheated and given false information by the producer large
companies with huge wealth, power and reach can manipulate the
market in many ways. At times, they pass on media, and other
false information through the source to attract consumers.
◦ Since consumers are large in no. segregated they often find
themselves in a complaint and are weak position especially when
there is a regarding goods and services.
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Ways of consumer exploitation:
1. Lack of safety devices
2. High Prices
3. Sub Standard quality
4. Under measurement
5. Improper information
6. Artificial scarcity
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Consumer Rights
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Consumer Rights
1. Right to safety
2. Right to choose
3. Right to heard
4. Right to Information
5. Right to Consumer education
6. Right to Redressed
7. Right to basic needs
8. Right to Healthy Environment
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Consumer Responsibilities
1. Responsibility to Complain
2. Responsibility to Aware
3. Responsibility to think independently
4. Responsibility to be ethical consumer
5. Responsibility to speak out
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Consumer awareness
◦ Consumer Awareness is a demonstration of ensuring the
purchaser or buyer knows about the data and information
about items, products, administrations, and buyers'
privileges
◦ Consumer awareness is significant with the goal that
purchasers can settle on the best choice and settle on the
ideal decision.
◦ Creating awareness of a consumer towards his rights and
duties
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Importance of Consumer
Awareness
◦ Empowered Consumers: Informed consumers are empowered to
make choices that align with their preferences, values, and safety
concerns.
◦ Quality Improvement: Increased demand for high-quality
products encourages businesses to maintain and improve product
standards.
◦ Market Competition: A competitive marketplace emerges as
businesses strive to differentiate themselves through quality,
innovation, and ethical practices.
◦ Ethical Consumption: Consumer awareness fosters ethical
consumption, promoting environmentally sustainable and socially
responsible choices.
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Means “ Be Aware Customer “
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Jago Grahak Jago
◦ In India, the government has taken many steps to protect the
consumers and in 2005, the Government of India started a
national campaign ‘Jago Grahak Jago (Wake Up Consumer)’, to
create awareness among consumers. An enlightened consumer is
an empowered consumer.
◦ ‘Jago Grahak Jago’ awareness program was launched by the
Department of Food, Government of India.
◦ The Government of India used various channels to create
awareness among consumers.
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Consumer Protection
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Consumer Protection Act 1986
◦ The Consumer Protection Act, 1986 (COPRA) was an Act
of the Parliament of India enacted in 1986 to protect
the interests of consumers in India.
◦ The above act was passed in the Assembly in October
1986.
◦ Consumer Protection Act 1986, came into force on
December 24, 1986.
◦ The above act was replaced by the Consumer Protection
Act, 2019.
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