2024 REPORT

Corporate
Social
Responsibility
p. 2

1 2 3
1. Introduction

Inter view
2. Our ecosystem

Our stake-
3. Our commitments

... to the planet ... to our

→ p. 3 holders → p.12 1/ Reducing food waste
employees
→ p. 7 → p.15 2/ Improving waste management strategy
→ p. 30 7/ Everyday ethics
→ p.18 3/ Promoting a sustainable
→ p. 33 8/ Talent & diversity
purchasing approach
→ p. 36 9/ Innovation in management
→ p.21 4/ Committing to the reduction
of single-use plastics

→ p.23 5/ Developing paperless processes

→ p.26 6/ Reducing greenhouse gas emissions

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01Intro-
duction
« CSR is intrinsic to who we are,
it guides each of our strategic decisions. »

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Inter view «
How far have you got in improving
your carbon footprint?
0.S. By signing the United Nations Global Compact,
we commit to respecting it. In addition to its
10 principles, we have also made a commitment
The ACA (Airline Catering Association), of which
we are a member, as well as IATA (International Air
Transport Association) have taken a position with
the legislator in Europe on the issue of international
waste. The latter has a significant carbon footprint.
The current regulations prevent airlines and
in line with the Paris Agreement to reduce our our sector indirectly, from sorting and recovering
carbon footprint. In this regard, I have demanded this waste. This must change!
that we manage our carbon trajectory
1. 3. 4. 2. I am always impressed by the initiatives of our
on a perimeter representing 50% of our turnover,
employees concerning the development
i.e. more than 90 production units around the world.
of local supply chains in order to limit imports
Although constraining, this initiative is essential.
which have an important carbon footprint.
We have set up an information collection tool Our teams in Zambia or Gabon, which won
to calculate our carbon footprint (scopes 1, 2, 3). our Heroes of change competition, are good
We are currently formalizing the action plans examples. This allows us to involve local communities
and evaluating their impact. Every year, significant who are an essential link in our value chain.
investments are made to renovate and build our
Finally, simple initiatives are shared with everyone
production units. Renewable energies are favored
in order to achieve our ambitious goal. The Group
as well as the improvement of the insulation
does not plan to compensate its emissions.
of our buildings, among other things.
1. Olivier Sadran 2. Marc Starké 3. Lucie Lalanne
Chief Executive Communications, Deputy CSR director
Where relevant, we adapt the fuel of our vehicle
Officer Marketing, Digital
& CSR Director 4. Morgane Jaffrézic fleet. In some sites in France, we use electric cars
CSR projects officer
and in Sweden, biofuel, testing all possibilities.

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Regarding your commitments to your Outside of the usual professional setting, the One Team Unlimited
Challenge program and the Foundation Unlimited create
employees, what are the major advances opportunities to get out of one's comfort zone and build connections
of 2024? with colleagues and one's direct social environment.
M.S. L.L. & M.J. The training of our teams is a priority. We are building This year, many initiatives related to sport, health and the environment
strong partnerships with educational institutions in various countries have been carried out.
to identify future talent, integrate them into our subsidiaries Additionally, the launching of our Feel Good program
and provide them with professional opportunities. This year, more than in November 2024 aims to raise awareness among our teams
70 young graduates were able to join us on permanent contracts. of the importance of quality of life at work.
The creation of in-house training centers contributes significantly
to the development of our employees. For example, a center
has been inaugurated in Port-Gentil, Gabon. It offers courses
on culinary techniques and quality standards, as well as training
on our management tool.

To structure training within the Group, we are currently deploying

a learning management system. Through a dedicated portal, all our
employees will be able to access online content, register for training
sessions, and track their academic and operational progress.

Our Code of Conduct is now a reference for all our stakeholders.

Our collaborators are enthusiastic about our whistleblowing solution.
These tools are necessary for everyone to thrive in a healthy, safe
and constructive environment.

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At the same time, we are preparing for the CSRD

(Corporate Sustainability Reporting Directive).
This new strict European framework is structuring
and requires an in-depth review of the collection
of information from our 120 subsidiaries.
We are putting in place the necessary human
and technical resources to be ready for
the publication of our first report.

In our ecosystem, the requests for CSR-related

How did you structure
information increase, therefore we are focusing
the evaluation and communication our efforts on carbon emissions data. This approach
of your CSR performance? is effective and understandable by all.

Our company continues to focus on concrete actions

«
M.S. L.L. & M.J. We are aware that within our value chain,
on the field. Beyond the numbers, change comes
the time has come to integrate and evaluate
from action. This report aims to share the efforts
our stakeholders. Our subsidiaries focus
of the women and men who work every day
on the needs of our clients, while at the head office,
on this transformation. This is the foundation
we have made the decision to coordinate
of our long-term CSR performance.
the evaluation and communication of our CSR
performance. We have chosen two evaluation
organizations: ECOVADIS and CDP.
However, this requires considerable resources
to get results, sometimes hard to interpret.

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02 Our
ecosystem
« Working hand in hand with our
stakeholders is key to guaranteeing
the sustainability of our activities. »

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• Offer products and services that comply

with our strict specifications
and Code of Conduct

• Support local communities

and local know-how

Our
↑ ROLE

Suppliers

stake-
& producers

↑ Public

holders Clients
authorities

↑
↓ ROLE

↑
ROLE ↓
• Encourage and accelerate more
• Identify Newrest as a reliable sustainable business models
and committed partner
• Consolidate a regulatory framework
• Support Newrest CSR actions that promotes respect for the environment
and consumer health

↑
Shareholders Civil Society
ROLE ↓ ↑ ↓ ROLE

• Approve the company's CSR strategy • Support our approach

thanks to their expertise
• Ensure diversity and equity
within teams

Collaborators
↓ ROLE

• Produce and create value

• Comply with hygiene standards
• Ensure the quality of products
and services
• Embody Newrest’s DNA
• Bring know-how
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03 Our
commitments
« Our CSR charter is based on 9 pillars,
all related to our reality. »

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p. 10 Contents ↑

Reducing
food waste

pillars
Improving
waste management
strategy

Promoting
a sustainable
purchasing
approach
Everyday
ethics

Committing
to the reduction
of single-use
plastics
Talent &
diversity

Developing
paperless
processes
Innovation in
management

Reducing
greenhouse gas
emissions

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p. 11 Contents ↑

Reducing
food waste

pillars
Improving
waste management
strategy

Promoting
a sustainable
purchasing
approach

Our commitments
Committing
to the reduction

to the planet
of single-use
plastics

Developing
paperless
processes

Reducing
greenhouse gas
emissions

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-40%
-40%
-40%
OBJECTIVE 2030 ↓

Reducing
40% REDUCTION IN FOOD WASTE
ORIGINATING FROM OUR OPERATIONS
(in financial value in relation to total purchases)

food waste -40%

As a player in the catering industry,
food waste is a major topic on which we have
been focusing our efforts for many years.

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↑ FOCUS WORLD

Our anti-waste approach Global & local

in three areas of action: scale initiatives
↓

Reducing
Upstream
Actions
FRANCE – CATERING
→ Rethink recipes by maximizing the use
Anti-Waste Week

food waste
of ingredients
Organization of a day dedicated
→ Training chefs in anti-waste recipes
to the promotion of anti-waste good
→ Adjust packaging with suppliers
practices among guests.
→ Adapt portions to needs
Stakeholders FRANCE – CATERING
→ Suppliers, chefs & clients Collaboration with a Food Bank
Our fight against food waste centers More than 775 kg of meals and 7,000 kg
Production
on raising awareness among our collaborators of drinks saved during the Rugby World
Actions
and creating strategic partnerships. Cup in Toulouse.
→ Raise awareness among guests through
Beyond our activities, we involve all stakeholders communication and adapted offers CHILE
in our value chain in this process. → Involve our guests in waste reduction Food Waste Awareness Campaign
Stakeholders
65% Through the dissemination of information on waste Contest aimed at encouraging guests
OF COUNTRIES reduction methods and the organization → Newrest teams & guests to present their trays without food
ALREADY USE OUR
of educational workshops, we promote collective Downstream leftovers.
WASTE MANAGEMENT
MODULE awareness of this major issue. Our partnerships Actions FRANCE - RAIL
are constantly evolving to better value unconsumed → Donate unsold products Participation in the Anti-waste
products. This topic deeply engages our employees → Selling anti-waste baskets forum
and reinforces their mobilization Stakeholders Sharing knowledge and best practices
in favor of solidarity and sharing actions. → Associations and service providers to reduce food waste on board, in trains’
bar cars.

FRANCE - RAIL
Friwaste
Partnership with the Restos du Cœur
to distribute unconsumed products.

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In addition to training

My
our chefs, we are also committed
to raising awareness among
FOCUS WORLD
our guests by deploying the

anti-waste
Planet Pack. This guide aims
to help consumers adopt simple
and environmentally friendly

booklet
practices on a daily basis. ↓

+ The Planet Pack and

our deck of cards

This document is a methodological tool designed

to raise awareness among our catering teams.
It includes information on the current context of
food waste in the world, good practices to adopt to
reduce it, but also recipes made from surplus food,
in strict compliance with hygiene standards.

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Improving
OBJECTIVE 2030↓

50% OF TOTAL WASTE

SORTED BY 2030
50%
waste
management Newrest and its employees
are getting involved

strategy
in increasingly ambitious
and innovative projects.
We are in tune with the realities
of each region and follow
the notion of circular economy
as a model.

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Global & local

scale initiatives ↓
ANGOLA CABINDA
Nothing is lost, everything is transformed!

↑
Collection of organic waste by several local partners

Improving
to feed pigs & transformation of used cooking oil into
soap for local communities.

FRANCE

waste management
Put down your cigarette
Sorting and recycling of cigarette butts & organization
of awareness days on smoking and its consequences on health
and the environment. Since the beginning of the operation,

strategy
more than 13,800 cigarette butts have been collected.

ANTILLES
Pou en pli bel laté For a more beautiful land
Collection and recycling of biowaste, PET plastic,
Despite our efforts to minimize the production FOCUS USA wooden pallets as well as paper and cardboard waste.
of waste at the source, it remains an inevitable No biowaste in landfill! SOUTH AFRICA
consequence of our operations.
Waste generation entails significant Controlled waste management
24% In the absence of adequate recycling solutions, financial costs and contributes Sorting and recycling of cardboard, plastic and glass
OF BIOWASTE
we make sure to optimize the recovery of waste to the increase in greenhouse bottles, cans and Tetra Pak packaging. Transformation
REUSED
from our processes. Our awareness and training gas emissions into the atmosphere. of organic waste into compost used for the site's vegetable

22% programs have developed a culture of innovation

Newrest in Salt Lake City has partnered garden, thanks to the installation of a manual composter.
OF WASTE SORTED with Momentum Recycling to turn
and strengthened the efficiency of our waste
& RECYCLED its organic waste into biogas,
management. Our teams offer concrete solutions
which is used to power approximately
adapted to their realities, integrating recycling into 40,000 households. This recycling process

↑
our daily practices. This is reflected in many projects also generates a nutrient-rich fertilizer
that are gradually involving our local stakeholders used by local farmers and significantly
in a circular economy approach. We recognize reduces the frequency and cost
the spirit of initiative of our employees who dare of the garbage collection service.

to explore new paths, even if their environments Since the implementation of this project
in February 2024, more than 45 tons
are not very developed on these matters.
of biowaste have been collected.
The experience gained in various innovative
projects reinforces our know-how and benefits
our ecosystem.
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Sorting and
recycling
Objective
FOCUS COLOMBIA ↓

of used
Promote locally the culture
of sorting and processing
used cooking oil to minimize its
impact on the environment.

cooking oils → A local commitment

Creating a circular model
supporting restaurants in communities surrounding
remote locations where we operate.
to the environment

Building on its experience in the field, ↓

Newrest now applies its know-how well beyond
Training on Implementation of a system for collecting
its core activities. The aim is to disseminate
EL BAGRE the correct use oils and transforming them into biodiesel
our knowledge to local communities
of cooking oil: in collaboration with Newrest’s teams:
BURTICÁ through a specially designed program.
→ contact the communities → provide communities with containers
to find out their interest and equipment to store and label the oil
BOGOTA
in this project, as well as safety information,
→ educate the client about → implement the collection and processing
the scope and purpose of cooking oils,
of the initiative, → analyze results and improve sorting
→ train communities & processing procedures.
to sort and recycle
used cooking oil.

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Promoting
a sustainable
procurement 13%

approach
OF EGG PRODUCTS
PURCHASED
FROM CAGE-FREE
FARMED HENS IN 2023-24

Sustainable sourcing is crucial

to reduce greenhouse gases
and promote more responsible production
and livestock farming industries.
100%
OBJECTIVE 2025 ↓

PURCHASING EGG PRODUCTS

FROM CAGE-FREE FARMED HENS ONLY

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Global & local

Promoting
scale initiatives
↓

a sustainable ZAMBIA
The food forest

procurement
Creation of a vegetable garden near the unit in partnership with
Loctaguna Farm to guarantee quality food to its staff every day.

NEW CALEDONIA

approach
Local products are kalolo!
FOCUS OMAN Partnerships with farmers to offer more raw
The fruits of our and local products in school menus for 12,000 children.

teams' commitment NEW CALEDONIA, USA, CANADA

The Newrest team in Oman

Newrest beehives
In our sector, purchasing is the main source of greenhouse Sponsorships and installations of hives to contribute
has launched a project to encourage
gas emissions.
59 % staff in remote locations to grow
to the protection of local bees while strengthening team spirit.
OF PRODUCTS Sustainable procurement is therefore essential to reduce
fruits and vegetables. In line with PERU
PURCHASED them, by favoring products made through sustainable
ARE SOURCED
the client's approach, this project Sustainable engagement with local communities
practices and minimizing the carbon footprint
DOMESTICALLY raises employees' awareness Sourcing fruits and vegetables from farms located close
of our supply chain. However, our decisions are sometimes of ecology and favors local products. to our operations in remote locations. This approach aims
limited by strict specifications imposed by our clients. Thanks to a treatment plant,
0% wastewater is reused for irrigation,
to promote local production and support employment as well

OF ENDANGERED It is essential to consider several levers: as regional know-how. In the coming years, the objective
thus saving this precious resource
FISH SPECIES → Pay attention to the nature and origin of the products purchased. is to increase the volume of purchases of local products,
PURCHASED in an arid environment. Essential
→ Favor sustainable agricultural and livestock practices, diversify product categories and support local producers
(LIST DEFINED IN 2021) steps include the selection of sites,
that respect biodiversity. through specialized training sessions.
gardening training sessions,
We are collaborating closely with our ecosystem to work FRANCE
the provision of resources (seeds,
on these levers. Local initiatives demonstrate the commitment natural fertilizers, tools), J'achète Fermier !
Purchasing of products from the brand J'achète Fermier !
of our teams and strengthen the Group's skills. Given the limited the maintenance of vegetable
gardens and the promotion which uses an innovative model aimed at training farmers,
knowledge of market players and the insufficient volumes
of the teams’ commitment. helping them to process and market their products, while
available, buying cage-free eggs and chickens that meet
ensuring them a fairer remuneration.
the criteria of the European Chicken Commitment
is a real challenge. Our progress on these topics can be followed
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Plant care and seedlings

The greenhouse is managed by Newrest Laos' CSR team
and dedicated to plant care as well as the production
of fruit and vegetable seedlings.

Eggs from cage-free farmed hens

Newrest supports farmers to purchase laying hens,
FOCUS

A global
project
LAOS

↑ Support and
partnership with local
farmers
Supported by the CSR referent
food and vaccines. Animals are bred in areas where
they can move freely. A treatment area is also in place
for their well-being.

with local
from Newrest Laos, more than
30 farmers and their families are
involved in this project, ensuring

benefits
them a stable source of income.

A test plot is used to train

them in sustainable agricultural
practices, test new varieties
that are resistant to temperature
variations and adapted
to the climate, as well as
experimenting new techniques
such as hydroponics. Composting of biowaste
Compost is produced from the organic waste generated by operations in the camp.
It is then used to enrich the producers' agricultural crops or to maintain green
areas of the site.

Training for employees

Implementation of training sessions on nutrition and road safety for employees.

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Committing
to the reduction OBJECTIVE 2030 ↓
50%
50% OF ALL PRODUCTS PURCHASED

of single-use plastics
WILL BE PLASTIC-FREE* BY 2030
*whose primary
packaging is made
of non-plastic material

Faced with increasingly recognized and shared

ecological challenges, we are committed at every level
of our value chain to limiting single-use plastics.
Together with our stakeholders, we offer solutions
that are more respectful of the environment.

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Global & local

scale initiatives

Committing ↓

to the reduction
UNITED KINGDOM
The end of single-use plastic in the canteen
Significant reduction of canteen waste by replacing
disposable cutlery and plates with stainless steel

of single-use plastics
and porcelain alternatives.

USA
Reducing plastic waste volumes
at the Atlanta unit
Implementation of a comprehensive action plan

FOCUS PERU including the recycling of more than 20.81 tons of plastic,
Disposable plastic is everywhere in the food
the use of E-SIM cards, the distribution of metal water
industry, but we are working to reduce its use. Acting with our stakeholders
25 % to reduce the use of single-use
bottles, the adoption of reusable tableware
OF PRODUCTS Despite food safety requirements, we are and the purchase of alternatives to plastic packaging.
plastics
PURCHASED WITHOUT making progress with our suppliers and raising CAMBODIA
PLASTIC PACKAGING
awareness among our employees and clients Newrest Peru is partnering with
In-depth work with clients
through events, specific training and awareness its suppliers to adopt biodegradable
Deployment of measures to reduce the use of single-use
or reusable packaging, aiming to reduce
campaigns. From their calls for tender, our clients plastics, such as replacing plastic bags with crates,
the use of single-use plastics. Training
also show a growing willingness to use reusable and making paper and cardboard packaging available.
employees on good practices related
and sustainable materials. When there are no
to the use of plastic is also an essential FRANCE - INFLIGHT
alternatives, we innovate to find viable solutions.
lever to foster more sustainable Recycled PPE into objects
behaviors within the company. and furniture
Installation of sorting points to recover
Personal Protective Equipment (PPE)
to recycle it into furniture and decorative
objects.

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Developing
paperless
processes
Our IT and digital solutions enable
a strong integration with our stakeholders
in our quest for efficiency and data reliability,
which also reduces the use of paper.
100%
100% OF OUR OPERATIONAL SITES
HAVE IMPLEMENTED DIGITAL SOLUTIONS
IN THEIR PROCESSES.

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INTERVIEW HEADQUARTERS

Matthieu Cordier Global & local

Developing
Digital Project
Manager
scale initiatives
Digital tools aim to replace paper ↓

paperless
media with digital solutions such Our B2C digital
as our applications Connect'EAT, solutions to reduce
Display'EAT, Satisfy'EAT, some digital the use of paper

processes
tags, tablets, etc. These tools simplify
the real-time update of information,
Connect’Eat
View various documents and information
while eliminating printing costs.
through a dedicated platform.
They also make the customer
experience more fluid and improve Digital tags
In addition to the optimization of our processes through our ERP human and food resources Display all menu information in a clear,
and various digital tools, we strongly emphasize on the digitalization management. up-to-date and sustainable way
of the client experience. Our digital media also promote by avoiding daily printing.

50 From the preparation to the post-service phase, several digital the sustainable choices
Display’Eat
COUNTRIES HAVE solutions allow us to collect and analyze data while reducing paper in our restaurants and inform
Update all menu information and display
DIGITIZED THEIR HACCP consumption. our guests of the environmental
PROCESS (OUT OF 53) it on various media.
impact of their decisions.
In 2024, Newrest reached a major milestone by inaugurating
Satisfy’Eat
its first Digital Factory. The plant's digital system centralizes New designs and digital displays
Collect guests’ opinions in a simple
a lot of information previously split across multiple physical media, (including for our Display'EAT
way and analyze their feedback to better
contributing to a significant reduction in paper usage. solution) keep us on the forefront
adapt our offers and services.
of trends, and we keep a close eye
on innovations to ensure our solutions
meet the industry best practices. »

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This project is part of the Digital Factory

program and represent a strategic
turning point for Newrest thanks
to significant financial investments.
The reduction of the use of paper
to a minimum of procedures contributes
to the digitalization of the Group's

The
documentation, improving the reliability
and traceability of information.

Digital ↑
Factory
An exemplary model
FOCUS FRANCE

of digitalization
in our operations.

The Digital Factory is an innovative

and modern factory, fully automated
and connected to data, that allows robots
to ensure reliable and safe production
throughout the value chain.

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-30%
OBJECTIVE 2030 ↓

-30%
-30%
Reducing
-30%
30% REDUCTION
IN CARBON EMISSIONS*
*on sites that have conducted

greenhouse
a carbon footprint analysis

gas emissions
We have made strong commitments under
the Paris Agreement to reduce our carbon footprint.
We structure our approach around one single tool
to optimize the analysis of our emissions and
the implementation of action plans related to our pillars.

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↑
FOCUS Global & local
Transition scale initiatives

Reducing to renewable
energy
↓
DENMARK, SWEDEN & NORWAY

greenhouse As part of the renovation projects Innovation for energy efficiency

of our units around the world, we are Installation of a sensor in all the cold rooms
committing to the energy transition of our units in Scandinavia to optimize their energy

gas emissions
by investing in renewable energies. consumption by adjusting the refrigeration
to the actual temperature of the food. This tool reduces
FRENCH POLYNESIA In our FAA unit,
electricity consumption by about 17%, which also
a photovoltaic power plant
decreases costs and the carbon footprint of the units.
comprising 420 solar panels with
At the end of 2023, more than 80 units in 38 countries where a capacity of 335 kWp has been COSTA RICA

we operate have been integrated into the Traace platform. installed. A governmental recognition
Obtention of a government certification that
We have chosen to include the sites where we have enough control MAURITIUS For our unit at Mauritius
rewards the quality of our action plan to minimize
100 % to implement corrective actions, in order to better manage our carbon airport, 25 solar water heaters
our environmental impact. This acknowledgement
OF OUR UNITS trajectory. These units represent all our assets and nearly have been installed in order
is the result of a year's work on numerous actions
ARE CALCULATING to minimize the use of fossil energy
50% of our turnover. Through this tool, we now have a structured
THEIR CARBON and training courses on environmental issues.
to heat water.
FOOTPRINT SCOPES 1&2 approach that allows us to carry out carbon analyses
COLOMBIA & COSTA RICA
on scopes 1, 2 and 3 according to the GHG Protocol methodology.
45 % Reforestation activities
OF OUR UNITS This significant measure requires the mobilization of a large part Organization of tree-planting events with several
ARE CALCULATING of our teams to maintain a strong continuous improvement approach. stakeholders such as clients and employees.
THEIR CARBON
FOOTPRINT
Thanks to the expertise of our service provider, we have co-developed These activities aim to strengthen team spirit

SCOPES 1, 2 & 3 a catalogue of more than 30 actions to reduce our CO2e emissions. while raising awareness of environmental preservation
and reforestation.
Our units are starting to integrate them into their action plans
in order to achieve the Group's target of a 30% reduction
in greenhouse gas emissions for units that have calculated
their carbon footprint by 2030.

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1. Collect
We collect scope 1, 2 & 3 data from more
than 80 units through annual or monthly
campaigns consisting of questionnaires.

Our
↑
1 2

FOCUS WORLD

carbon
trajectory
Traace tool is essential
3
for us to be more structured
about carbon and is at
the heart of our approach
to reduce greenhouse gas
emissions.

To best meet the new European and national

requirements, we are focusing on the auditability
and reliability of the collection process
and data. Thanks to this robust system,
we are able to answer more effectively
to the ECOVADIS and CDP questionnaires,
which are required by many clients. 2 . Visualize
Carbon footprints and greenhouse gas emissions can be displayed through
various graphs to easily identify the main sources of emissions.

3 . Reduce
Our units can build their action plan on the basis of actions specific
to our sector in order to reduce our emissions and achieve our goal.

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p. 29 Contents ↑

pillars
Everyday
ethics

Our commitments
to our employees Talent
& diversity

Innovation in
management

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-10%
OBJECTIVE 2030 ↓

Everyday -10%
ethics -10%
-10%
10% REDUCTION IN ANNUAL
FREQUENCY RATE (FR*)
AND SEVERITY RATE (SR**)
Our Code of Conduct is deployed all over
*Number of accidents resulting in an absence
the world to our stakeholders, in order lasting more than one day, occurring over the course
of a one-year period, per one million hours worked.
to make everyday ethics everyone's business. **Number of days lost due to temporary incapacity,
per thousand hours worked.
Newrest also guarantees an easy access
to our whistleblowing procedure,
while preserving the anonymity and integrity
of individuals.

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Everyday
ethics
Since the update of our Code of Conduct, we have continued our deployment
FOCUS MOROCCO Global & local
efforts to ensure that everyone understands the principles and values we stand A solidarity renovation scale initiatives
for. Thanks to numerous communications, this structuring document of the Group operation ↓
is now acknowledged by all our stakeholders.
↓ The safety of our employees and stakeholders,
In line with our transformation strategy, we have also deployed a new whistleblowing At the end of May, Newrest Morocco's a priority
tool. This outsourced platform guarantees more transparent and efficient teams collaborated with the association UGANDA Collaboration with the Ugandan police and the municipality
management of the cases we handle, to ensure better follow-up. The anonymity One Hand, which organizes various of Entebbe to create a safe pedestrian crossing for users to come
projects to help local communities.
of whistleblowers is guaranteed, and no reprisals can be taken against them. to our unit, after a risky area had been identified.
In the Al Haouz region, we participated
WORLD Creation and organization of innovative training courses on
In the context of our commitments related to workplace safety, we are particularly in the renovation of a school through
the safety measures to be adopted, especially for the inflight (ramp
emphasizing on the gestures and behaviors to be adopted in airport and rail areas activities such as painting, wall
construction and gardening. safety) and railway (rail safety) sectors.
to protect property and people, including passengers to whom we have a strong
This initiative partly followed
responsibility. SOUTH AFRICA, FRENCH POLYNESIA & USA
the earthquakes that hit the region
Well-equipped back-to-school season!
Additionally, we are noticing an increased solidarity within the Group, with more and caused a lot of damage.
Donations of school equipment to the children of our employees
collaborations with local associations. Our teams are committed to helping those In addition to the renovation,
our employees have set up a culinary as well as to families in precarious situations, for the start
in need and supporting environmental initiatives.
and recreational activity for of the school year in September 2024. Logistics and distribution
the school's children. were handled by our employees.

QATAR

An eventful day of sport

Support of the Qatar Foundation and the Ministry of Education
at a sporting event for visually impaired students.

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France ↓
Partnership with Les Restos du Cœur:

Collaborations
FOCUS WORLD
each month, a team of 5 to 7 employees
prepares a hot meal for 150 homeless
people, using local products and food

with associations
stored at Newrest.

Algeria ↓
Support of the Marina Clean Operation
2024 by sponsoring an initiative to clean
up the seabed of the port of Sidi Fredj,
organized with the diving club Sealand
and the Association des Jeunes Leaders.
→ Watch for more details
French Polynesia ↓ Madagascar ↓
Participation of our employees in the Collaboration with Le Refuge d'Aïna
Color Fun Run, an event bringing together through monthly food donations
3,000 runners, the profits of which were and organization of volunteer activities
entirely donated to associations such to support the abandoned children.
as Agir pour l'insertion in Papeete.

Angola ↓ Greece ↓
Organization of a sporting event consisting Donations of €0.05 per coffee sold
of 7 activities with the 120 children aged 6 to 22 years to the NGO The Smile of the Child
old from the Mama Madalena orphanage. to support children in need during
the Christmas holidays.

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Talent
& diversity
The Group owes its rapid growth OBJECTIVE 2030 ↓

BROADEN THE MOBILITY

to the commitment of its teams and their
AND DIVERSITY OF
ability to take on new challenges.
OUR EMPLOYEES TO ENSURE
The development of our employees' skills, SKILLS DEVELOPMENT
the promotion of equality and diversity,
along with the trust we put in them are
our success factors.

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Global & local

scale initiatives
↓
NORWAY
Long live diversity!

Talent
Celebration by Newrest and other
companies from the Oslo Airport
of the Pride parade in support
INTERVIEW GABON

& diversity
of diversity, through the organization
Steeven Manfoumbi of special events during the month
Chef & training center supervisor of June.

Creation of a training and development center PERU

for culinary and hospitality skills in Port-Gentil Diversity, a source of richness
Newrest is committed to providing a respectful to promote careers in catering and services. Participation in the diversity
and rewarding work environment that is accessible and inclusion celebration Our diversity,
→ Who is this new training center for?
to all. As we are aware of the specific obstacles our richness organized at Las Bambas’
Our comprehensive and tailor-made training courses are aimed
faced by certain people, we are committed at all our employees who wish to improve their skills in our different
site. Sharing and promoting good

to guaranteeing them equal opportunities during practices to foster an inclusive and

professions (chefs, assistant cooks, bakers/pastry chefs,
respectful work environment for all.
the recruitment phases. Attracting and retaining laundrymen/laundrywomen, housekeeping attendants, etc.).

73 the best talent is a challenge we take seriously, We also support collaborators in their career changes. SUEDE
INTERNATIONAL which is why we also make a point of promoting A successful integration
GRADUATE PROGRAM
→ How are the training courses organized?
diversity within our teams. We plan a monthly program with training that meets the needs
Implementation of a Buddy Program
CONTRACTS
which consists of assigning volunteer
Moreover, our priority is to provide personal of each of our employees and which contributes to their professional
mentors to new recruits in order
and professional development opportunities for each development. Interested employees come forward to register
to facilitate their integration.
and participate in the sessions offered.
of our employees. In addition to promoting internal
FRENCH POLYNESIA, BELGIUM & SOUTH AFRICA
mobility, we have introduced innovative and adapted → What technical resources are available to you?
training methods in various countries. The objective Effective job dating
To ensure an optimal hands-on experience, our center is fully
Organization of meetings with partners
is to increase the theoretical and practical knowledge equipped with a hot kitchen, a cold kitchen and a training room for hotel
such as schools or clients to recruit
of our employees to create a pool of internal services, faithful to the working environments of the sites. This enables
candidates corresponding to our needs.
talent with atypical backgrounds and in line with us to promote good culinary practices and techniques, but also
These events increase our visibility,
the needs of the company. to raise awareness of hygiene and safety. »
especially among young people who
want to join us.

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INTERVIEW USA

Lance Terry
Recruiting manager
& Haroon Rahimi
Driver helper
In Atlanta, the HR department has been working
for several years with associations that support refugees,
offering them professional opportunities to facilitate
their social integration. Find out more about this effective
and mutually beneficial approach below.

Examples

↑
FOCUS WORLD
Cambodia ↓
Pour un sourire d'enfant is an NGO that

of inclusion,
helps Cambodian populations who do
not have access to education and the
minimum subsistence level. For the past
10 years, our teams in Cambodia have

from around
been collaborating with this association
to offer internships to students, allowing
them to gain experience and access job

the world
opportunities.

In order to be part of the territory

and commit to the development
of the country, we offer 6-months
internships in alternation with the school,
to supervise and train students.
Currently, 4 trainees have already been
hired, including a student with a disability.
This program encourages interns to build
their future and pursue their ambitions
in an inclusive environment.

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Innovation
OBJECTIVE ↓

STIMULATE PERSONAL

in management
AND PROFESSIONAL
GROWTH

We value the creativity and initiatives

of our teams, which influence managerial decisions.
In order to preserve this participative culture,
we roll out innovative actions to promote
the fulfillment and well-being of our collaborators.

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INTERVIEW COSTA RICA

Global & local scale initiatives

Innovation
Sebastián Rodriguez
Country manager ↓
Health, motivation REUNION

in management
and retention Vitality in motion
Training of teams by an osteopath and posture specialist twice a month
on the importance of warming up and the prevention of musculoskeletal disorders
→ The project
by way of awareness workshops in small groups.
To improve the quality of life
Our managers’ practices ensure that employees have a better of our employees, we have introduced ZAMBIA
balance between personal and professional life, benefiting various measures: a football field, Moments of discussion between employees
both the company's performance and the fulfillment a resting area and other facilities. Organization of meetings every Friday bringing together different managers

of our employees. Stimulating the personal development of our We have also set up sports or departments representatives to discuss issues related to the Group's CSR

employees through a dynamic of sharing is therefore a powerful activities and a health and wellness charter and share ideas in order to determine the actions to be taken.
awareness program.
approach for our collective development. BRASIL

By encouraging the exchange of ideas, experiences → The motivations A dialogue space

2 out of 3 adults in Costa Rica Set up of a weekly dialogue space in Sao Paulo, where our employees can share
and knowledge, our employees can learn from each other
suffer from obesity and millions their experiences and challenges, helping them to reflect and better understand
and enhance themselves mutually. At Newrest, this culture
of people are affected by depressive their situation, accompanied by a psychologist.
of sharing not only fosters the acquisition of new skills,
and anxiety disorders. Taking action
but also the reinforcement of social ties and the creation PERU
on these issues is therefore a lever
of a supportive environment. Get to know our people
to improve the health, motivation
Conducting interviews with our employees with extra-professional skills (athletes,
It is important to us that our employees feel comfortable and loyalty of our employees.
dancers, artists, etc.) or who have developed a career at Newrest so that they can
sharing their difficulties and challenges, in order to find new
→ The results share their experiences, backgrounds and motivations.
perspectives and solutions, thanks to the support of their The most noteworthy effect
managers. This atmosphere plays a significant role is the 3-point decrease in staff
in the overall well-being of employees, reducing stress turnover rate over the last 4 months.
and increasing the sense of belonging and satisfaction. Well-being at work is also a strong
argument for our future employees
during the recruitment phases. »

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p. 38 Contents ↑

In order to promote knowledge sharing

and create a friendly moment that favors
encounters, we organized a seminar on culinary
expertise in Istanbul.
The objective of the event was to combine
the acquisition of new professional skills
with personal development through the creation
of social links.

Around 50 chefs from all countries where

we operate, gathered in the studios Relive this
event again
of Master Chef Türkiye to discuss culinary

2024
trends and techniques, QHSE standards,
the use of Winrest but also CSR principles.
FOCUS WORLD

Chefs Unlimited
Seminar On this occasion, a strong collaborative work
with the managers of each department was done
in order to design the best program possible,
covering all the topics relevant to our chefs.
The seminar benefited from the significant support
of the top management, who were fully involved
in its organization to support the teams.

During this event, the chefs, from different cultures

and sectors of activity (inflight, concession catering,
management of remote sites) were able to share
their good practices and traditional recipes.
→ Learn more
Finally, the participants have become reference
leaders in their respective countries and can now
share their newly acquired knowledge
and skills with their peers.

be the change by Newrest

RAPPORT
CSR REPORT
RSE2024
2024

1. Introduction 2. Our ecosystem 3. Our commitments

Contents ↑

© photographs
Cap Optimist
Frédéric Maligne
Onur Akpınar
Paul Doumenc
Philippe Voncken
Spatule Food Content
W2P
Newrest Angola
Newrest Cambodia
Newrest Colombia
Newrest Costa Rica
Newrest USA
Newrest Gabon
Newrest Greece
Newrest Laos
Newrest Madagascar
Newrest Morocco
Newrest Oman
Newrest French Polynesia

Tel. +33 (0)5 62 89 39 88

61 boulevard Lazare Carnot
31000 Toulouse - France

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