SECTION TWO: THE ORGANISATION AND

OPERATIONS OF ACE FINANCE S.A

In this section, we will emphasize the
authority flow of ACE FINANCE S.A. This
will be illustrated using an organizational
chart. The organizational chart will show
the managerial hierarchy, which
demonstrates the different organizational
levels of ACE FINANCE S.A. The various
functions of the different organizational
levels of ACE FINANCE S.A. are as follows :

THE GENERAL ASSEMBLY

It is the highest authority of the


microfinance as it constitutes of all the

members shareholders of the
eenterprise. They meet atleast 2 to 3
time a year to discuss about important
aspect and decions taken concerning the
microfinance, with each members
having the same voting rights.
 THE BOARD OF DIRECTORS (BOD)
It is of a minimum of 3 Members and a maximum
of 12 members, who are elected during the annual
general assembly. It is made up of the president.
Vice president and secretary. They are in charge of
appointing the competent authority to manage the
company within its framework. It is split into 4
main committees which include :
The specialised board committee in charge of
governance and strategy whose function is to
ensure the application of good governance
practices within the enterprise
Specialized board committee in charge of
managing commitment : To carry out its duties
and responsibilities, the committee ensures that
a robust enterprise risk management
framework including related framework,
policies, procedures and practices are in place
for the management of the institution main
risk.

Specialized board committee in charge of

remuneration and evaluation : These committee
is to assist the BOD in all the matters relating
to the indemnities and remunerations of the
directors, general manager, deputy general
manager, and other employees of the enterprise

Specialized board committee in charge of audit

and risk : The audit committee assist the BOD
 in sSupervising the internal control system. He
regularly gives reports on the performance of
his duties and informs them without delay or
any difficulties encountered.

 GENERAL MANAGER
The general manager of ACE FINANCE is appointed by
the Board of Directors depending on the technical
know-how of the individual. The general manager
coordinates the work of the various branches and reports
to the board of directors for their final recommendation.
He drafts periodic management reports and keeps the
board of directors informed on all the institution's
operations.
 DEPUTY GENERAL MANAGER
He is responsible to assist the general manager to plan,
develop, implement,oversees the enterprise initiative
and projects.
 THE ASSISTANT GENERAL
MANAGER
She carries out the job of the general manager in his
absence. She is also in charge of the Human Resources
department of the enterprise. She ensures the workers
are on good footing and ensures of the efficiency of the
staff.
  INTERNAL AUDIT AND
MANAGEMENT CONTROLER
He is intended to check for errors, problem or breach of
policies and procedures. He also ensures that all these
errors should not have a great repercautoins on the
enterprise.
 ASSISTANT MANAGEMENT
CONTROLER
 AGENCY MANAGER
She organise,leads and develop the function of the
agency and its personnel. She implement the
commercial policy of the bank,manages staff and define
objectives. She ensures the quality of the reception,
advice customers, monitoring various risk(securities,
non compliance with internal procedures).
 CLIENTS ADIVISER
She retains, advice and support customers day-to-day
management of their finances. She seeks to attract new
customers as well as to offer banking and financial
services to customers.
 CHIEF OF OPERATIONS
She is charge of recording all the transactions carried
out by clients on their various accounts like;
She is also in charge of recording all the implementing
and recording changes from customers accounts.
 CASHIER
She is the one managing any transactions done by cash,
which includes; withdrawal, deposits, purchase and
sales of UV …etc.
 RISK AND ENGAGEMENT MANAGER
She identify, analyze, control credit files, monitors and
asses risk. Equally she identify the risk of non
repayment.
 IN CHARGE OF LITIGATION AND
COLLECTIONS
Ensure compliance of business operations and
trurmactions with ali selevant internal and regular rules.
Also review employee work and advise on compliance
ADMINISTRATION AND FINANCE MANAGER

Coordinate and supervise accounting and finanow

departments, administrative and general services.
Specifically, she is responsible of tax and accounting
doofanations cash management, provisional budgets, the
unplementation of comrol and reporting tools that
ensures the reliability of financial data
OLAccounts

RISK AND ENGAGEMENT MANAGER

She identifics, analyze, control credit files, monitors and

assess risk and equally identify the risk of no
repayment.

ACCOUNTING AND TAXATION MANAGER

She records and collects the commercial industrial or

financial data of the structure

To make balances of accounts, income statement and

other balance shoet. She verifies the accuracy of the
account entries and report. Operations are done
following the double entry principle and these
operations include:

Treatment and reconciliation of imerbank transactions

Reconciliation of general ledger

End of month adjustments

Print member’s statement of account

Prepare financial statements

➤ EMPLOYEES PORTFOLIO EXPENSES

• Oversee a portfolio of regular chents

Develop new ideas from existing customers and actively

seek new opportunities

Build and maintain strong and lasting relationship with

clients o Oversee the management of customer
accounts, including negotiations contacts and
agreements to optimize profit
➤ AGENCY CONTROLLER
Its role is to verify the compliance of operations,
organization and internal procedures with the
regulations in force, with professional and ethical
standard. Usage and with the guidelines of the executive
body
[Link] THE OPERATION WITHIN THE INTERNAL
ENVIRONMENT

These are the forces within the entity which enables the
achievements or organizational goals and which the
institution has control over.

[Link] objectives

It refers to those objectives of the bank put in place to

be achieved which shows the reasons of its existence.
ACE FINANCE has many objectives as to encourage as
members to maket regular savings by providing them
with possibilities of investing their money. And also, to
provide members with loans for purposes of providence
or production, or both.

[Link] Resource
The resources here refer to those resources that are at
the disposal of the organization. They have human
resources which is a strategic planning to determine the
organization current and future workforce neods, this
include; assessing staffing

Requirements.

Also ACE FINANCE has access to financial assets and

investments which is relatively stable source of funding
for the organization.

ACE FINANCE utilize fixed assets such as, office

building, branches, fumiture, equipment, and
technology to support their operations.
[Link] culture

The cultus of ACE FINANCE

Blow and yellow, Docto

[Link] style

The managercent is characterized by strict adherence to

rides, policies, mod procen Managers ensure
compliance with established protocols and und
formatized work environment. Decision-making often
follows a bichal chain o command

[Link] skill

ACE FINANCE use telephonic communication to

discuss with the staff. Benernal communication within
the organization also relies on phone calls to coordinates
activities, share information and address urgent
problems also, staffs contact clients to promide updates,
reminders, or collect repayment

[Link] EXTERNAL ENVIRONMENT

These are outside factors that affects the organization in

one way or another. They include micro and macro
factors which are
[Link].1 THE MICRO ENVIRONMENTAL
OPERATIONS

1. Clients

ACE FINANCE primarily serve low-income individuals

and microenterprises. Understanding the needs and
preferences of their clients is crucial for ACE
FINANCE to design and deliver appropriate financial
products and services. This involves conducting market
research, client surveys, and feedback mechanian so
tailor offerings to clients’ requirements.
2. Staff

ACE FINANCE employers play a vital role in the day-

ke-day operation. Thusing aut development programmes
play a vital role in the de process the necessary skills to
effectively interact with clients, des, and provide
financial education. A motivated and well-trannd
workforce enhances ACE FINANCE ability to serve its
clients and achieve its mission

3. Suppliers
Suppliers refers to various entities that provide goods,
services or ττας το support the institution operations
ACE FINANCE has office supply vendors which
provide them with office-related supplies such as
stationery, fumitus, compaers, printers, and other
necesary items for day-to-day adminumrative tasks. The
reliability and quality of supplies provided by suppliers
can directly impact the institution.

4. Partnerships

ACE FINANCE often collaborates with varsusis

partners to enhance their operations. These partners
include; EMI money, Ria Money Transfer, UBA, JUBA
EXPRESS, Orange Money, MTN, ENKO CAPITAL

Strong partnerships can provide access to funding,

technical expertise, market network and shared
resources cnabling the institution to expand its services
and improve efficiency.

5. Competitors
ACE FINANCE operate itt a competitive market, and
understanding the competitive landscape is crucial.
Assessing the strengths and weakness of competitors,
monitoring market trend, and differentiating their
products and services and can help ACE FINANCE
position themselves effectively and attract clients.
Example of MFIs providing the same services as
include: FOCEP, CREDIT INVEST, FINANCIAL
HOUSE, VISION FINANCE, CCC PLC.
[Link].2 THE MACRO ENVIRONMENTAL
OPERATIONS

Mauro environmermal refers to the external factors and

tinch that the overall epersting environment of Mila.
These factors can significantly influτες the success and
sustainability of MF1

A. Political factors

These factors refer to the influrnos of government and

political institution on the business environment. It
includes regulations, taxation policies. Political Sartons
can affect ACE FINANCE operations, market untry, and
overall busines

B. Economics facturs

Economic factors racompers conomy condition which

can anmase the vulneribility of low-income clients,
affect their shality to repay loan, and impact the overall
demand for financial service

C. Social factors

Theses factors are social aspect that influence the

institution it inchades factors such as population
demographics, lifestyle mids, consumer attitudes and
preferences These social factors shape consumer
behavun market segmentitus and product/services
demand.

D. Technology factor
Feelmological factors pertain to the advancements and
innovation in technology that can impact the institution.
It includes, digitalization, interset penetration, research
and development, ACE FINANCE need to adapt to
these changing by adopting appropriate technologies.
For mobile banking, digital payment, and data analyses
ACE FINANCE use PERFECT software.