Things to be kept in mind while doing the project

(Follow CBSE guidelines strictly.)

 Firstly, USE A-4 size file paper (one side ruled) and blue/black ink to write
your project.
 Secondly, design the cover page in such a way that it reflects your topic.
 Thirdly, write the Topic of the project, Name, Class, and Sec, Roll no. on the
cover page in bold letters.
 Fourthly, however, the project work should not be less than 10 pages
(including the cover page)
 Lastly, do not use plastic covers.

1. Acknowledgement: Page 1

(what should be written) see the example below.

Acknowledgment

From the core of my heart, I am very thankful to everyone who supported

me, for I have completed my project effectively and on time.
I am using this opportunity to express my gratitude to my, teacher___________
as well as our Principal______________ who gave me this golden
opportunity to do such a good project on the topic, of “ Consumer
Awareness”.
I am sincerely grateful, to all of my friends, co-partners, family, and guides
who shared their, truthful and illuminating views on several issues related
to the project by devoting their precious time.
Equally grateful to my (NAME OF SUBJECT TEACHER) for giving me moral
support and guidance in doing this project.
It would be an injustice if I did not thank my parents who helped me a lot in
collecting data, pictures, and continuous help and support.
With their able guidance, encouragement, and support, I could complete my
project on time.
Thanking you,
(Name of the student)

2. Certificate: Page 2

Project Certificate Format

Certificate
This is to certify that
(Your Name)………………………. of class X (your Sec) ………
has completed his/her project on the topic
“CONSUMER AWARENESS”
as prescribed by Mr./Miss/Mrs./Prof……….(teacher’s name)………. during the
academic year….(year)……. as per the guidelines
issued by CBSE.
Signature of Teacher
3. Index: Page 3
Do not forget to add an index page along with Page No.
 4. Introduction Of Project On Consumer Awareness: Page 4

Today, we go to market and buy a variety of goods and avail services in our
day-to-day lives.
For the same, we pay money and derive satisfaction by consuming them.
But sometimes, we feel dissatisfied due to poor quality, high prices, false
promises, made in advertisements, hidden information, costs, etc., and so
on.
This is done because we are, not aware of our rights as a consumer.
Therefore, the need for consumer awareness was coined by the Western
World in the 1960s.
It is a social force designed to protect the interests of consumers.
Organizing the consumers to bring pressure on the business community to
heed their say.
Moreover, the pressure may be moral, legal, or economic.
It is a combined effort of the consumers to seek redressal of their
grievances adversely affecting their standard of living.
Therefore, It is the protest against unfair business practices and injustices.

5. Objective: Page 5 (Project On Consumer Awareness)

The objective of the project is to

 reduce consumer exploitation by making them aware, of their rights as a
consumer.
 providing complete knowledge about a particular product to potential
customers.
 To provide complete and adequate knowledge to the customer.
 prohibit the customers from making any wrong decisions.
 analyze the suitability of the product with particular buyers.
 interpret the needs of the customers more efficiently.
 achieve maximum satisfaction of the buyers and customers.

6. Who is a Consumer? Page 6

Under the Consumer Protection Act, a consumer is defined as:

 Any person who buys any goods for a consideration, which has been paid or
promised, or partly, paid and partly promised, or under any scheme of
deferred payment.
 It includes any user of such, goods when such use is made with the approval
of the buyer but does not include a person who obtains goods for resale or
any other commercial purpose.
 Any person who hires or avails of any service, for a consideration which has
been paid or promised, or partly paid and partly promised, or under any
system of deferred payment.

 It includes any, beneficiary of services when such services are availed of

with the approval of the person concerned, but does not include a person
who avails of such services for any commercial purpose.

 Consumer Protection and Common Problems faced by a Consumer in Market

Place, Consumer awareness refers to the measures adopted to safeguard
the interest and rights of consumers and to help them in getting their
grievances redressed.

 Finally, Consumer protection means, protecting the consumers from

unscrupulous, exploitative, and unfair trade practices of a seller or, a
producer to maximize their profits.

7. History Of the consumer movement in India: Page 7

 There was no legal system in India to protect the consumers in the

marketplace which resulted in rampant exploitation.
 Due to the shortage of food, hoarding, black marketing, and adulteration of
edible oil and food, there was rampant exploitation of consumers.
 Hence, it gave rise to the consumer movement in the 1960s. This movement
was in an organized form.
 In 1986, the Consumer Protection Act was enacted by the Government of
India.
 This was a crucial step in the evolution of the consumer movement in India
to protect the rights of consumers.
 This law is usually known as Consumer Protection Act 1986 (COPRA)
 Under the provision of COPRA, a three-tier quasi-judicial system was
established at the district, national, and state levels. This was done to
redress consumer grievances.

8. Consumer’s rights and responsibilities: Pages 8 & 9

Rights to safety:
 Firstly, every consumer has the right to be protected against the goods and
services that are hazardous to life and property.
Therefore, before purchasing, consumers should insist on the quality of
products and services.
Moreover, consumers must purchase products that are certified by the
government of India such as ISI or AGMARK.

Right to choose:
Secondly, the right to choose ensures that the consumer must have enough
choices to select a product at a reasonable price.
However, it can be better exercised in a competitive market where a variety
of goods are available at competitive prices.

Right to be informed:
Thirdly, every consumer/customer has the right to be informed about the
quality, quantity, purity, and price of goods.
This will further protect the consumer against unfair trade practices.
It will also enable the customer to act wisely and desist from falling prey to
high-pressure selling techniques.

Right-to-consumer education:
Fourthly, when a consumer, does not have the appropriate knowledge about
the product, they are easily made fool by the shopkeepers.
Therefore, It is the right of every consumer to have proper knowledge about
the product.

Right to be heard:
Every consumer has the right to be heard at appropriate forums.
Consumer forum provides a platform for consumers where they can
complain against the product or company.
The consumer can complain if
 Firstly, the company has charged more price.
 Secondly, If a duplicate product is delivered.
 Thirdly, If the product is damaged at the time of delivery and so on.

9. Consumer Protection Act 1986: Page 10

The Consumer Protection Bill, of 1986 seeks to provide for better protection
of the interests of consumers.
Thus, by making provision for the establishment of Consumer councils and
other authorities for the settlement of consumer disputes,
and for matters connected therewith.
It also ensures speedy and simple redressal of consumer disputes.

10. Responsibilities of a consumer: Pages 11-12

Consumers have to bear some responsibilities which are given below:

The consumer must exercise his Right:
A consumer must be aware of his rights. Unfortunately, the awareness
among consumers is poor.
Even the government has done very little to create awareness among the
people.
Cautious Consumer:
Consumers should not only be aware of their rights but also must be very
cautious while purchasing the products.
As a consumer, you must not blindly believe what the shopkeeper says but
also look for written documents related to the product.
Therefore, if the consumers are cautious, there is less chance of getting
cheated.
Filing Complaints for the Redressal of Genuine Grievances:
As a consumer, you must not hesitate to file a complaint against the
company or the shopkeeper for the redressal of Genuine grievances.
There are consumer courts in almost every district where cases can be filed.
Not only that, you may register your complaint online with the National
Consumer Helpline Portal free of cost by clicking on the government’s
website.
A consumer must be Quality-Conscious:
A consumer must not go for cheap products available in the markets.
Also, should not fall greedy for discounts.
While purchasing any product, the consumer must be quality-conscious.
Moreover, look for the ISI mark on the product and be aware of duplicate
products.
Do not be carried away by Advertisements:
Advertisements are made to attract customers and to make them aware of
the product.
But, not necessarily, everything shown in advertisements is correct.
Therefore, a consumer must apply his/her common sense and must not be
carried away by advertisements.
Insist on Cash Memo:
Every product how so ever small or big, cheap or costly must be purchased
with a cash memo.
Moreover, a cash memo is proof that the product has been purchased from
this particular shop at this price.
Without a cash memo, a consumer cannot claim.
Therefore, consumers need to insist on cash memos.

11. Conclusion: Page 13

Consumer awareness is becoming important today.

On one hand, there is an urgent and increasing necessity to educate and
motivate the consumer.
On the other hand, it is also required to make aware of the possible
deficiencies in the services of the growing sector of public utilities.
Therefore, in short, the consumer should be educated enough concerning
his rights as a consumer.
It is also important so that he/she can protect himself/herself from any
wrongful act on the part of the trader.
Consumer awareness, therefore, means being aware of the several
consumer protection [Link] about rectified techniques, and consumer
rights which include the right to protection of health and safety.