AD
Search
Housekeeping Script
Uploaded by Devhie Ann Arellano
' 0 ratings · 2K views · 2 pages
AI-enhanced description
Document Information (
This document outlines housekeeping scripts f…
Original Description:
Download
)
Download as docx, pdf, or txt
Copyright
© © All Rights Reserved
Available Formats
DOCX, PDF, TXT or read online from Scribd
HOUSEKEEPING SCRIPT
Share this document
HANDLING GUEST REQUEST:
Guest Calling:
! "
Housekeeper: Good morning. Thank you for calling Housekeeping Department this is Ms. Czarina Marie Yadao.
How many i help you?
Guest: Good morning. I would like to request a towels
Housekeeper: Yes ma’am, but before anything else, may I know your name and your number?
Facebook
Guest: This is Ms/Mr _____ from room 206.
Twitter
Housekeeper: Yes ma’am. Your name is Ms/Mr_____ from room 206 and you’re requesVng a towel. By the way
Ma’am what Vme would you like me to deliver your request?
Guest: I want it to be delivered at 10 A.M in the morning.
$
Housekeeper: Okay Ms/Mr _____ is there anything else that I can do for you Ms/Mr _____?
Guest: Nothing else.
Housekeeper: If none, Thank you for calling housekeeping department. Enjoy your stay and have a nice day.
Email
DELIVERING THE GUEST REQUEST:
* knock the door and introduce yourself *
Housekeeper: Housekeeping!
Did you find
* guest this
open the door *document useful?
Housekeeper: Good morning Ms/Mr _____. This is Ms Czarina Marie Yadao from house keeping department and I
am here to deliver the towel that you requested. May i come in?
Guest: Come in!
Housekeeper: Excuse me Ma’am/Sir. Would you like me to close the door or leave it open?
Guest: Just close the door.
Housekeeper: Excuse me Ma’am/Sir. Where do you want me to put your towel?
Guest: Put it on my table.
Housekeeper: Is there anything else that I can do for you Ma’am/Sir?
Guest: Nothing else. Thank you.
Is this content inappropriate?
Housekeeper: Thank Report
you Ma’am/Sir for calling housekeeping thisEnjoy
department. Document
your stay and have a nice day.
COLLECTING ITEMS FROM THE GUEST:
* knock the door *
Housekeeper: Housekeeping!
Guest: Yes, what is it?
Housekeeper: Good morning Ma’am/Sir. I’m sorry to disturb you. I’m Ms Czarina Marie Yadao from housekeeping
department and I am here to pick up the towels that you have requested. Is it okay to come in?
Guest: Sure no problem.
Housekeeper: Thank you Ma’am/Sir.
Guest: Here’s the towels.
* give the form to the guest to sign the form to indicate that you have collected the item*
AD Download to read ad-free
* Pick up the towel *
Housekeeper: Thank you Ma’am and again I’m sorry if I may disturb you. Have a nice day!
HANDLING GUEST COMPLAIN:
* Guest calling *
Housekeeper: Good morning, Housekeeping Department how may I help you?
Guest: I’m having a hard Vme staying in this room, It’s very dusty.
Housekeeper: We’re very sorry Ma’am/Sir for the inconvenience. Can i get your name and room number and how
would like for us to solve the maber.
Guest: I’m Ms/Mr _____ from room 206. Please, send someone to clean my room or transfer me to another
room.
Housekeeper: Okay ma’am/sir we will send someone to clean your room in 5 minutes if necessary we will transfer
you to another room. Is there anything else that i can help you with ma’am/sir.
Housekeeper: Okay Ms/Mr, ____ for veridcaVon you’re from 206 and requesVng for a room abendant. Did I heard
it correctly Ma’am/Sir?
Guest: Yes, that’s right
Housekeeper: Please let us know if you need anything else again we sincerely apologize for the inconvenience this
may have i caused you. Thank you for calling.
RESOLVING GUEST COMPLAIN:
*knock the door*
Housekeeper: Housekeeping!
Housekeeper: Good morning Ma’am/Sir, I’m Czarina Marie Yadao from housekeeping department and I am here
to clean your room.
Guest: Come in and please clean my room as fast as you can.
*clean the room*
*aeer cleaning the room*
Housekeeper: I’m done cleaning your room Ma’am/Sir. Is there anything else that I can help with you.
Guest: Please do beber next Vme.
Housekeeper: Yes ma’am/sir and again we apologize for the inconvenience. Please, let us know if you need
anything else. Enjoy your stay.
Guest: Okay, Thank you!
Share this document
! " # $ %
You might also like
Document 23 pages
Housekeeping101 (Notes)
gennie rose parcellano
&50% (2)
Document 7 pages
HOUSEKEEPING NC II
Question and Answer
kein verzano
&50% (2)
Document 38 pages
Housekeeping NC Ii: Lo1:
Provide Housekeeping…
Services
Mary JaneTo Guests
Ocampo
&75% (4)
Magazines Podcasts
Sheet music
Document 15 pages
Housekeeping Reviewer
Beverly Jane
&82% (22)
Document 2 pages
Housekeeping Attendant
Daily Assignment Sheet
sushanta21
&100% (4)
Document 7 pages
Nintendo Causal Loop Win
Andi Sasmita
No ratings yet
Document 1 page
Butler Service Rubrics
John Joseph Amiler
&100% (3)
Document 10 pages
Different Types of Front
Office and Housekeepin…
Forms:
Mary AnnContent
A. Nipay
&100% (1)
Document 16 pages
Hpc3 Fundamentals in
Lodging Operations:…
BSHM 2ndCecogo
Bill Russell Year
&100% (1)
Document 47 pages
Valet Service
Ma Angeles P Prudenciano
&100% (3)
Document 1 page
Front Office Services
Rubric
Anne Moreno
No ratings yet
Document 16 pages
Valet Butler Service
Mich Pring
No ratings yet
Show more
About Support
About Scribd Help / FAQ
Everand: Ebooks & Accessibility
Audiobooks
Purchase help
SlideShare
AdChoices
Press
Join our team! Social
Contact us Instagram
Invite friends Twitter
Facebook
Legal
Pinterest
Terms
Privacy
Copyright
Cookie Preferences
Do not sell or share my
personal information
Get our free apps
Documents
Language: English
Download
Copyright © 2024 Scribd Inc.
AD