10/07/2024 04:31 PM GMT
Platform Integration Bose Assistant ➕
User
Bose Assistant Hi, I'm Melody your Bose virtual assistant!
You will be with me unless I need to transfer you to an
agent.
Bose Assistant Please tell me how I can help you or choose an option
below.
Help with a New Order
Help with an Existing Order
Product Support
10/07/2024 04:32 PM GMT
You Help with an Existing Order
Bose Assistant You can find the latest information on your order by
creating or logging into your My Bose account at the link
below.
Bose Assistant [Link]
Bose Assistant My Bose is a great way to view all your products, manage
your account, and manage orders in one place!
Bose Assistant Were you able to get what you needed?
Yes
No
Return to Main Menu
You No
Bose Assistant Before I transfer you to an agent, Do you need help
purchasing a product?
Yes
No
You Yes
Bose Assistant Thank you for your patience, you in our queue for
support. An agent will become available shortly.
Platform Integration Bose Assistant ➖
User
Platform Integration Bose Agent ➕
User
Bose Agent Hello! Thank you for choosing Bose Sales Chat Support.
This is Emily.
We appreciate your interest in our Bose products.
Bose Agent Let me review your previous interaction so you won’t
need to repeat yourself.
Bose Agent I’d be happy to assist you with your inquiry today. Could
you let me know how I can help with the Bose product
you’re interested in?
10/07/2024 04:33 PM GMT
You Hi Emily! My case B001762375. Im need recieve prepaid
lable
You and correct my email address
10/07/2024 04:35 PM GMT
Bose Agent Could you please clarify whether the prepared label is a
return label or a payment link? Additionally, may I ask
when you placed the order? Thank you!
Bose Agent Thank you for providing me with all this information. To
complete this, may I know if you would be happy to
receive Marketing communications from Bose through
email and SMS? You can opt-in or out at any time.
You its warranty replaicement
10/07/2024 04:36 PM GMT
You Ok Marketing communication😀
Bose Agent May I take a moment to ensure that I accurately
document your current product on our system? This will
only take a minute or two, and it will help us better serve
you in the future. If you could just bear with me for 1-4
minutes, I'll make sure to update your account notes with
the correct information. Thank you for your patience!
10/07/2024 04:37 PM GMT
You Ok. No Problem. Previous support say me what
10/07/2024 04:38 PM GMT
Bose Agent I’d be happy to assist with that. Since you already have a
Bose product, could you please provide the following
details?
- Full name
- Email address
- Billing address
- Phone number
You You recieve email with prepaid lable, but im dont recieve
any email Bose
Bose Agent No problem! Your information will remain confidential
and will be used only for documentation purposes.
You few moment pls
Bose Agent Thank you for your understanding. To ensure your
expectations are properly managed regarding your
replacement order, I would like to connect you with our
technical support team. They will be able to assist you
further with your return label and your email address, as
they are the best resource for handling replacement
orders.
Bose Agent Sure.
10/07/2024 04:40 PM GMT
You Dmitriy Buiyack 314 Robinson Lane Wilmington DE 19805
You 3023450183
You taty1acc@[Link]
10/07/2024 04:41 PM GMT
Bose Agent Thank you for providing me with all this information. To
complete this, may I know if you would be happy to
receive Marketing communications from Bose through
email and SMS? You can opt-in or out at any time.
You of course
10/07/2024 04:44 PM GMT
Bose Agent Thank you.
Bose Agent May I take a moment to ensure that I accurately
document your current product on our system? This will
only take a minute or two, and it will help us better serve
you in the future. If you could just bear with me for 1-4
minutes, I'll make sure to update your account notes with
the correct information. Thank you for your patience!
10/07/2024 04:46 PM GMT
Bose Agent Hello, I hope this message finds you well. Upon reviewing
our records, I am unable to find an order replacement
associated with your order number and the email
address taty1acc@[Link]. Could you please take a
moment to verify the email address you used? Thank you
10/07/2024 04:48 PM GMT
Bose Agent Is this the correct email address taty1acc@[Link]
please confirm?
You when im talking with previous support im one letter
wrong
10/07/2024 04:49 PM GMT
You yes, but outlok)))
10/07/2024 04:50 PM GMT
You its no email address
10/07/2024 04:52 PM GMT
Bose Agent I understand. May I now connect you with them so they
can assist you promptly? This will help us avoid any
delays. Thank you!
10/07/2024 04:54 PM GMT
You Thanks!
10/07/2024 04:56 PM GMT
Bose Agent You're welcome! Please stand by here.
You Thanks
10/07/2024 05:00 PM GMT
Bose Agent On it.
10/07/2024 05:01 PM GMT
Platform Integration Bose Agent ➕
User
Platform Integration Bose Agent ➖
User
10/07/2024 05:02 PM GMT
Bose Agent Thank you for contacting Bose! This is Rona of technical
support, it's a pleasure chatting with you.
Give me 1 to 3 minutes to review your interaction with
the previous representative so you don't have to repeat
yourself again. Thank you!
You Hi Rona! Of course, thanks
10/07/2024 05:05 PM GMT
Bose Agent Thanks for waiting patiently, upon checking here you are
contacting back because of the shipping label that should
be sent on your email, correct?
10/07/2024 05:06 PM GMT
You Yes im want recieve my prepaid lable
You and correct my mail
10/07/2024 05:07 PM GMT
You email
Bose Agent Thank you for reaching out to us. I am really sorry that
happened. No worries, let me help you with your concern
10/07/2024 05:08 PM GMT
You Non problem Its my fault, i misspeled one letter)
Bose Agent I see, let me just check it here and I will be sending it
again, alright/
Bose Agent ?
You Ok thanks!
Bose Agent Thank you!
10/07/2024 05:11 PM GMT
Bose Agent I'm still currently checking for it right now, thanks for
your patience.
You Of course, thanks a lot)
10/07/2024 05:13 PM GMT
Bose Agent And to confirm the correct email would be taty1acc@
[Link], right?
10/07/2024 05:14 PM GMT
You Yes! correct
10/07/2024 05:15 PM GMT
Bose Agent Thank you!
10/07/2024 05:16 PM GMT
Bose Agent And to confirm the order number is B001762375, correct
10/07/2024 05:17 PM GMT
You yes
10/07/2024 05:19 PM GMT
Bose Agent Thank you so much!
10/07/2024 05:20 PM GMT
Bose Agent I'm still working on the order, alright?
You Of course,thanks!
10/07/2024 05:21 PM GMT
Bose Agent Thank you!
10/07/2024 05:26 PM GMT
Bose Agent Thanks for waiting patiently.
10/07/2024 05:27 PM GMT
Bose Agent Upon checking here there is actually an ongoing issue
right now with the return labels being sent to customer's
email.
Bose Agent We are actually did escalation this issue already.
10/07/2024 05:28 PM GMT
Bose Agent And for your email, it's already changed.
Bose Agent So once it's working, you will be getting the email with
the return label.
10/07/2024 05:29 PM GMT
Bose Agent You will be getting it within 24-48 business hours.
Bose Agent I do apologize for this, but rest assured that we are
currently working on this issue that we currently have.
10/07/2024 05:31 PM GMT
Bose Agent I haven't heard from you after my last reply, just
checking if we are still connected?
You [Link]
You for new
You thanks a lot
You 24-48 businness hours?
10/07/2024 05:32 PM GMT
You correct?
Bose Agent Yes, that is correct.
Bose Agent Thank you so much for letting me assist you and I hope I
was able to answer everything that you need for the day.
In the meantime, is there anything else I may help you
out?
You Thanks
You for help)