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Wedding Complaint Letter Template

The letter is addressed to a hotel manager regarding issues experienced during a wedding celebration held on April 16, 2022. While the author praises the decoration team and food quality, they highlight several significant problems, including incorrect food orders, insufficient meals for guests, and a misspelled name on the wedding cake. The author requests compensation for the mistakes and corrective actions to prevent future occurrences.

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Lisa Donaldson
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11 views1 page

Wedding Complaint Letter Template

The letter is addressed to a hotel manager regarding issues experienced during a wedding celebration held on April 16, 2022. While the author praises the decoration team and food quality, they highlight several significant problems, including incorrect food orders, insufficient meals for guests, and a misspelled name on the wedding cake. The author requests compensation for the mistakes and corrective actions to prevent future occurrences.

Uploaded by

Lisa Donaldson
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Example of a letter

Comments

Dear Hotel Manager, The learner uses the title of the


I am writing this letter in connection to the wedding celebrated at person they are writing to since they
do not know the manager personally
your hotel of my son, and his now wife, that was on 16th April,
and are writing about a matter related
2022. Overall, the celebration was enjoyable and we would like to the hotel.
to thank your decoration team especially for doing such an
The learner introduces the topic in
excellent job. All our guests liked the simple, yet elegant, this opening paragraph.
combination of gold and silver. The lighting was perfect as well.
The learner politely acknowledges
the positive aspects of the hotel’s
However, there were several mistakes that put a dent in our
work to suggest they are taking a
otherwise great experience. Firstly, even though the quality of the reasonable and balanced view.
food was admittedly fantastic, some guests were served with food The candidate uses a range of
appropriate linking words to connect
they had never ordered. Secondly, many guests had to wait or did
their points, e.g. ‘firstly’, ‘admittedly’
not get any of the items they had asked for. My wife and I ordered ‘however’, ‘furthermore’ ‘likewise’,
‘moreover’.
the lamb chops and shrimp sizzlings. It was almost ten o’clock

when our food finally arrived and instead of lamb chops and

shrimp sizzlings, we got fish cutlets! Furthermore, the hotel was

told that there would be around 140 guests, hence, to prepare

food for 14o people. Disappointingly, there was food for just 110

and some of the 127 who arrived had to be served something else.

Embarrassingly, the hotel team had also misspelled my daughter-

in-law’s name on the wedding cake. Likewise, several guests There is good evidence of a sense
of purpose and audience in this
who had booked to stay the night were informed at the last
paragraph.
minute that there were no rooms available after all. Moreover, on

leaving the hotel they discovered that their cars were blocked into

the car park and it took staff hours to find the drivers.

I expect the hotel to compensate for these mistakes and refund my

son the money he paid for the food for thirty people more than

we got. Additionally, I would request that you send the newlyweds

a new cake with their names spelled correctly and an apology


The learner maintains a calm and
for the accident. Finally, I expect that you take the necessary
firm tone in this concluding paragraph
actions to avoid such situations with car parking in future. I trust to make it clear what action they are
expecting from the hotel.
you will be agreeable to my requests.

Yours faithfully, The learner uses an appropriate


sign off.
[Full Name]

© Cambridge University Press & Assessment 2023 v2

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