HA - ADVANCE TRAINING MODULE

[Product - REF,WM,DRYER & MWO]

Ver 5.0
[Duration : 3 Days]
[Module -2]
[Nov’2024]
Index
DAY - 2
Revision of Day 1 10
Bespoke FDR (RF9000AC) Series - Circuit & Wiring Diagram, Troubleshooting by
Error Codes, Self Diagnosis and Troubleshooting and Disassembly & Reassembly 5~29 20 90 110
Process

NDF Troubleshooting, HASS Tool, DIC and Simulator Jig and Latest ESGs Discussion
30~40 10 20 30
and Symptom Based Expected Parts Required
Tea Break 7.5
Hi-End WM: - Installation process, Nomenclature, Key Features and Control Panel
42~89 20 30 50
function & features

SmartThings Connectivity - Connectivity Process, Do’s & Don’ts, Product Features,

90~101 10 20 30
Benefits

Lunch Break 45
Front Load WM (AI SpaceMax) - Circuit & Wiring Diagram, Troubleshooting by
Error Codes, Self Diagnosis and Troubleshooting and Disassembly & Reassembly 103~128 20 90 110
Process

Front Load WM (AI Bespoke) - Circuit & Wiring Diagram, Troubleshooting by Error
129~149 20 90 110
Codes, Self Diagnosis and Troubleshooting and Disassembly & Reassembly Process

Tea Break 7.5

NDF Troubleshooting HASS Tool, Latest ESGs Discussion and Symptom Based
151~157 20 - 20
Expected Parts Required
Wrap Up & Feedback session 10

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Revision – 10 mins

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HA Advance Training - Day 2

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 BESKPOKE REF
RF9000AC
Troubleshooting

RF63A91C377/TL RF87A9770SG/TL
RF70A90T0SL/TL RF90A955387/TL

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Product Specifications

Models RF70A90T0SL/TL RF63A91C377/TL RF87A9770SG/TL RF90A955387/TL

Display CABI CABI HUB HUB
Water Dispenser - - BSC -
Door Type (Right) - - - -
Ice Maker Twist Dual Auto I/M Silm I/M
Total 22.8 22.8 28.6 33
Net Capacity Freezer 8.8 8.8 11.6 13.8
Refrigerator 14 14 17 19.2
Width (mm) 912 912 912 912
Net
Depth (mm) 731 731 861 930
Dimension
Height (mm) 1853 1853 1825 1853
Set 125 141 148 148
Weight
Packing 135 151 158 159
Width (mm) 972 972 972 972
Packing Depth (mm) 795 776 920 972
Height (mm) 1995 1995 1970 1995
Rated Voltage and Frequency AC220V/50Hz AC 220V/ 50Hz AC 220V/ 50Hz AC 220V/ 50Hz
French Door French Door French Door French Door
Type Refrigerator
Refrigerator Refrigerator Refrigerator Refrigerator

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Product Specifications

RF87A9770SG/TL &
Model RF70A90T0SL/TL RF63A91C377/TL
RF90A955387/TL
Cooling system Triple Cooling Triple Cooling Triple Cooling
Energy Grade E 3 Energy Star
Freeze / Soft Freezing / Freeze / Soft Freezing / Freeze / Soft Freezing /
Cool Select Room modes Meat&Fish / Fruit&Veggies Meat&Fish / Fruit&Veggies Meat&Fish / Fruit&Veggies
/ Beverage / Beverage / Beverage
Model NF94R9151ATE01 NF94R9151ATE01 NF94R9151ATE01

Compressor Starting type BLDC BLDC BLDC

Components for Freezer

Oil Charge 200 ± 10cc 200 ± 10cc 200 ± 10cc

Freezer Split Fin Type Split Fin Type Split Fin Type
Evaporator
Refrigerator Split Fin Type Split Fin Type -
Condenser Forced Convection Type Forced Convection Type Forced Convection Type
Dryer Molecular sieve, XH-9, 6g Molecular sieve, XH-9, 6g Molecular sieve, XH-9, 6g
REF ID0.82, L4420mm ID0.82, L4420mm ID0.82, L4420mm
Capillary tube (D ×
FRE ID0.75mm, L3300mm ID0.75mm, L3300mm ID0.75mm, L3300mm
L)
CV ID0.75mm, L3300mm ID0.75mm, L3300mm ID0.75mm, L3300mm
Refrigerant R-600a R-600a R-600a
Refrigerant Input Amount 88g 88g 88g

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Product Specifications
Model RF70A90T0SL/TL RF63A91C377/TL RF87A9770SG/TL & RF90A955387/TL
Freezer performance (4 stars) (4 stars)
First Defrost Cycle
6hr ± 10 min 6hr ± 10 min
(Concurrent defrost of F and R)
12 ~ 100hr 12 ~ 76hr 12 ~ 48hr
Defrosting

Defrost Cycle (FRE) (depending on the (depending on the

interval

operating conditions) operating conditions) (depending on the operating conditions)

40 ~ 600 min (depending on the operating 40 ~ 600 min (depending on the
Defrost Cycle (REF)
conditions) operating conditions)
Pause time 10min ± 1 min 10min ± 1 min
Defrost Related Components

F defrosting Model no. THERMISTOR (DKST1329GW) THERMISTOR (DTN-C502)

Defrosting

- sensor Specifications 5.39 ㏀ at 73 ℉ (23 ℃) 5.0 ㏀ at 77 ℉ (25 ℃)

sensor

R defrosting Model no. THERMISTOR (DKST1329GW) THERMISTOR (DTN-C502)

- sensor Specifications 5.39 ㏀ at 73 ℉ (23 ℃) 5.0 ㏀ at 77 ℉ (25 ℃)
Model no. BIMETAL THERMOSTAT BIMETAL THERMOSTAT
Bimetal (FRE)
Operating temperature Off : 140 ℉ (60 ℃ ) / On: 104 ℉ (40 ℃) Off : 140 ℉ (60 ℃ ) / On: 104 ℉ (40 ℃)
Model no. BIMETAL THERMOSTAT BIMETAL THERMOSTAT
Bimetal (CV)
Operating temperature Off : 140 ℉ (60 ℃ ) / On: 104 ℉ (40 ℃) Off : 140 ℉ (60 ℃ ) / On: 104 ℉ (40 ℃)
Model no. THERMO-FUSE THERMO-FUSE
THERMO-
FUSE(FRE) Operating temperature 109(110) ℃ OFF 109(110) ℃ OFF
Model no. THERMO-FUSE THERMO-FUSE
THERMO-
FUSE(CV) Operating temperature 109(110) ℃ OFF 109(110) ℃ OFF

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Product Specifications

RF70A90T0SL/TL &
Model RF90A955387/TL RF87A9770SG/TL
RF63A91C377/TL
FRE AC230V 121W AC120V 121W AC120V 121W
Cool Select Room AC230V 121W AC120V 121W AC120V 121W
REF - - -
CV compartment drain - - -
French AC230V 10W AC120V 10W AC120V 10W
Water tank - - -
Electric Components

Dispenser - - -
Ice water supply pipe - - -
Heater

*Ice water drain pipe #1 - DC12V 2.3W DC12V 2.3W

*Ice water drain pipe #2 - DC12V 2.3W DC12V 2.3W

ICE Room - - -
Damper - - -
*Lelf Door - - AC120V 11W
*Right Door - - -
CV compartment - -
*FLEX ROOM - -

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Product Specifications

Model RF70A90T0SL/TL & RF63A91C377/TL RF87A9770SG/TL & RF90A955387/TL

BLDC(12035GE-12M-YT-F1), φ120 10Wing. BLDC(12035GE-12M-YT-F1), φ120 10Wing.
FRE
CW 12VDC 2.28W, 1775rpm CW 12VDC 2.28W, 1775rpm
BLDC(12035GE-12M-YT-F1), φ120 10Wing. BLDC(12035GE-12M-YT-F1), φ120 10Wing.
Cool Select Room
CW 12VDC 2.28W, 1775rpm CW 12VDC 2.28W, 1775rpm
Motor BLDC(12035GE-12M-YT-F1), φ120 10Wing. BLDC(12035GE-12M-YT-F1), φ120 10Wing.
REF
CW 12VDC 2.28W, 1775rpm CW 12VDC 2.28W, 1775rpm

Machine BLDC(Z19W12MS1A5-52K09), ￠160 3Wing, BLDC(Z19W12MS1A5-52K09), ￠160 3Wing,

Compartment CCW 12VDC 1.32W, 1080rpm CCW 12VDC 1.32W, 1080rpm
Electric Components

Damper DC Step(NSBY001TR1), 12VDC, Heater None DC Step(NSBY001TR1), 12VDC, Heater None

FRE Top: 3 Lamps * 1ea Top: 3 Lamps * 1ea
Cool Select Room Top: 3 Lamps * 1ea Top: 3 Lamps * 1ea
Lamp LED
Top: 3 Flat Lamps * 2ea, Side: 3 Flat Lamps * Top: 3 Flat Lamps * 2ea, Side: 3 Flat Lamps *
REF
2ea 2ea
FRE Reed switch (DC 200V, 0.5A, MDCG-4) Reed switch (DC 200V, 0.5A, MDCG-4)
Door Switch
REF Reed switch (DC 200V, 0.5A, MDCG-4) Reed switch (DC 200V, 0.5A, MDCG-4)
Rated Voltage AC 220~240V / 50(60)HZ AC 115V / 50HZ
Power Cord AC 230V, 13A OR AC 230V, 10A AC 125V, 10A
Earth Screw BSBN (BRASS SCREW) BSBN (BRASS SCREW)

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Troubleshooting by Error Code

* Detailed information about error codes

NO Part Trouble contents Diagnostic method Image

The voltage between the Main PCB

1 Freezer Sensor CN20pins 10 and 12 should be
within the 4.5V~1.0V range.

temperature errors are The voltage between the Main PCB

displayed when the CN20
2 Fridge Sensor temperature measured by CN20 pins 9 and 11 should be
the sensor is +50 ℃ or within
higher or -50 ℃ or lower. the 4.5V~1.0V range.
This can be attributed to
Freezer the sensor housing The voltage between the Main PCB
compartment separating, incomplete CN20
4
defrosting contact, open-circuited wire, CN20 pins 6 and 8 should be
sensor short-circuit. within the 4.5V~1.0V range.

Fridge The voltage between the Main PCB

compartment CN20
5
defrosting CN20 pins 5 and 7 should be
sensor within the 4.5V~1.0V range.

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Troubleshooting by Error Code

NO Part Trouble contents Diagnostic method Image

The voltage between the Main PCB

External air
6 CN90 pins 3 and 2 should be
sensor
within the 4.1V~0.6V range.

temperature errors are

Flex Crisper displayed when the The voltage between the Main PCB
7 (Pantry) Room temperature measured CN60 pins 5 and 3 should be
Sensor by the sensor is +50 ℃ within the 4.5V~1.0V range.
or higher or -50 ℃ or
lower.
This can be attributed to
the sensor housing The voltage between the Main PCB
Cubed Ice
8 separating, incomplete CN90 pins 11 and 13 should be
Maker Sensor
contact, open-circuited within the 4.5V~1.0V range.
wire, short-circuit.

Flex Room The voltage between the Main PCB

9 CN40 pins 14 and 16 should be
Sensor within the 4.5V~1.0V range.

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Troubleshooting by Error Code

NO Part Trouble contents Diagnostic method Image

temperature errors are displayed when

the temperature measured by the sensor
is +50 ℃ or higher or -50 ℃ or lower. The voltage between the Main
Flex Room
11 This can be attributed to the sensor PCB CN40 pins 18 and 20 should
defrosting sensor
housing separating, incomplete contact, be within the 4.5V~1.0V range.
open-circuited wire, short-circuit.

humidity errors are displayed when the

humidity measured by the sensor is
The voltage between the Main
abnormal value.
13 Humidity sensor PCB CN90 pins 4 and 2 should be
This can be attributed to the sensor
within the 3.68V~0.98V range.
housing separating, incomplete contact,
open-circuited wire, short-circuit.

Check the feedback signal

between the Main PCB CN20 pins
21 Freezer Fan Error
14 and 18. If the fan operate right,
This error is displayed while the
the signal has specific frequency.
corresponding fan motor is operating and
a feedback signal line contact error, motor
wire separation or motor error occurs.
Check the feedback signal
between the Main PCB CN20 pins
22 Fridge Fan Error
13 and 17. If the fan operate right,
the signal has specific frequency.

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Troubleshooting by Error Code

NO Part Trouble contents Diagnostic method Image

This error is displayed while

Check the feedback signal
the corresponding fan motor
between the Main PCB CN20
is operating and a feedback
23 C-Fan Error pins 20 and 24. If the fan
signal line contact error, motor
operate right, the signal has
wire separation or motor error
specific frequency.
occurs.

When the Freezer Cubed Ice

Cubed Ice After replacing the Cubed Ice
Maker error occurs more than
26 Maker Function Maker, check if it operates
3 times, the error will be
26

Error normal.
displayed.

Display error when open error

is detected by Ice Pipe heater : The voltage between the Main
Ice Pipe Heater
33 separation of Ice Pipe Heater PCB CN20 pins 19 and 23 should
Error
housing part, contact error, be about 62Ω.
disconnection, short circuit

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Troubleshooting by Error Code

NO Part Trouble contents Diagnostic method Image

After separating the CN2 wire from FUSE

The separation of the BLOCK, check the resistance between
freezer compartment CN2 1 and 5. (For the resistance value,
Freezer
24 refer to the electric wiring diagram). For
Defrosting Error defrosting heater housing
0 Ohm, check if the heater is short-
24

part, contact error,

disconnection, short circuit circuited. For ∞ Ohm, check if the wire
or temperature fuse error. or temperature fuse is open-circuited.
One of these error codes is
displayed if the defrosting
operation of the freezer or After separating the CN2 wire from FUSE
Flex Room does not finish BLOCK, check the resistance between
even after the continuous CN2 3 and 7. (For the resistance value,
Flex Room
29 refer to the electric wiring diagram). For
defrosting Error heating operation has 29

been performed for 120 0 Ohm, check if the heater is short-

minutes. circuited. For ∞ Ohm, check if the wire
or temperature fuse is open-circuited.

One of these error codes is

displayed in case of the
Flex Room Fan
feedback signal line
Check the feedback signal between the
Main PCB CN20 pins 20 and 24. If the
0
31 contact error, the motor 31

Error fan operate right, the signal has specific

wire separation or the
frequency.
motor error when the fan
motor starts to run.

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Troubleshooting by Error Code
NO Part Trouble contents Diagnostic method Image
First, re-assemble CN40 of Main PCB
and check the wire CN 40. After this
still occurring error, replace the Main
A communications error
Main↔Panel PCB. Since an oscilloscope is
41 between the Main and the
Error required for the examination,
41

Panel PCBs
it is recommended replacing
the Main PCB and then
checking the problem again.

Main – Comp. Display 44C in the panel : Actually, If there is not a problem, it is
Inverter Comp. Inverter MICOM ↔ desirable to replace Main and Inverter
44
Communication Main MICOM PCB With the oscilloscope after a cable
Error communication error. problem confirming.

Display 46E in the panel :

I/O Expander
I/O Expander ↔ Main
46 Communication It is desirable to replace Main PCB.
MICOM communication
Error
error.

Display 52Er in the panel 52

Main ↔ WIFI Actually, If there is not a problem, it is

with alarm : MAIN MICOM
52 Communication desirable to replace Main and WIFI
↔ WIFI communication
Error after a cable problem confirming.
error.

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Troubleshooting by Error Code

NO Part Trouble contents Diagnostic method Image

The temperature has been
When the freezer abnormally increased. Check if
The F temperature is abnormally the door has been open for a
compartment high or the freezer door is long time or if hot food has
71 abnormal high- open for a certain period been stored in the compartment.
temperature of time and the freezer If the reason for the error is
indicator blinks temperature increases, the removed, the error code
71

freezer display blinks. disappears after a pre-

determined period of time.
When the fridge Check if the door has been open
The R temperature is abnormally for a long time or if hot food
compartment high or the fridge door is has been stored in the 72

72 abnormal high- open for a certain period compartment. If the reason for
temperature of time and the fridge the error is removed, the error
indicator blinks temperature increases, the code disappears after a pre-
fridge display blinks. determined period of time.
When the Flex room
Check if the door has been open
temperature is abnormally
The Flex room for a long time or if hot food
high or the flex room door
compartment has been stored in the
is open for a certain
73 abnormal high- compartment. If the reason for
period of time and the flex
temperature the error is removed, the error 73
room temperature
indicator blinks code disappears after a pre-
increases, the flex room
determined period of time.
display blinks.

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Troubleshooting by Error Code

NO Part Trouble contents Diagnostic method Image

The error code is displayed

when Over flow sensor is
detected water Check voltage between the Main
AutoFill Infuser : separation of Auto fill PCB CN60 pins 7 and 3
76
Overflow Error infuser system's Overflow 0V ~ 4.5V : Water overflow
Sensor housing part, contact 4.5V ~ 5V : No problem
error, disconnection, short
circuit.

Display error when open

error is detected by
The resistance between the Main
Showcase heater :
PCB CN90 pins 1 and 5 should be
79 Showcase Heater separation of Showcase
about 14Ω.
Heater housing part, contact
error, disconnection, short
circuit.

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Troubleshooting by Error Code

NO Part Trouble contents Diagnostic method Image

Comp start The error code is displayed

81
failure error when the compressor has Check the soldering status of the
failed to start. inverter PCB. (Check if any parts
have short-circuited). Check if the
DC 15V output is less than 13.5V.
The error code is displayed Check the Comp and Cycle.
Comp IPM Fault
82 when the compressor IPM
Error
fault error has occurred.

Check the compressor wire

Comp location The error code is displayed connections. Check the soldering
83 detection error when the compressor status of the inverter PCB. (Check
location detection failed. if any parts have short-circuited).
Check the Comp and Cycle.

Check if the compressor and

the Cycle is normal.
The error code is displayed
Comp motor Check the input voltage. Check
84 when the compressor
constraint error the soldering of the inverter
motor is constrained.
PCB. (Check if any parts have
short-circuited.)

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Troubleshooting by Error Code

NO Part Trouble contents Diagnostic method Image

Check the input voltage. (This

The error code is displayed
Comp low error occurs when the input
85 when the AC Input Voltage
voltage error voltage is AC 106 V or lower.)
is too low.

The error code is displayed Check the input voltage. (This

Comp over
86 when the AC Input Voltage error occurs when the input
voltage error
is too high. voltage is AC 310V or higher.)

Check the IPM temperature(over

Comp IPM Shut When there is a comp IPM 12) status of the inverter PCB.
96
Down Error shutdown error Check the heat-sink assembly
status of the IPM.

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Troubleshooting by Error Code

NO Part Trouble contents Diagnostic method Image

temperature errors are
displayed when the
temperature measured by
the sensor is +50 ℃ or
The voltage between the Main
Ice Bites Maker higher or -50 ℃ or lower.
116 PCB CN90 pins 14 and 24 should
Sensor This can be attributed to
be within the 4.5V~1.0V range.
the sensor housing
separating, incomplete
contact, open-circuited wire,
short-circuit.

When the Freezer Ice Bites

Ice Bites Maker Maker error occurs more After replacing the Ice Bites Maker,
117
117

Function Error than 3 times, the error will check if it operates normal.
be displayed.

Display error when open

error is detected by Ice
Pipe heater2 : The voltage between the Main
Ice Pipe
118 separation of Ice Pipe PCB CN20 pins 19 and 23 should
Heater2 Error
Heater2 housing part, be about 62Ω.
contact error,
disconnection, short circuit

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Circuit & Wiring Diagram
1. PCB DIAGRAM
1. Main Board, SMART GRID 1. EMI FILTER
2. SMPS Power Supply (DC 15V, 12V, 5V, GND)
3. Inverter Controlling circuit- COMP Driving and Feedback Circuit-
BOOTSTRAP Charger : This is an independent power circuit for
driving the IMP High-Phase IGBT- Current Pickup Circuit: This
picks up the currents taken by the Shunt resistance and performs
the PWM Duty control
4. FAN MOTOR Driving Circuit (7V ~ 12V)
5. EEPROM: It stores various types of data for the model
6. Micom: It controls performance of all loads
7. Ice Maker driver / Switch sensor / DC Heater Controlling Circuit
8. Main Micom ↔ Main Panel communication circuit
9. Main Micom ↔ Dispenser Panel communication and Dispenser
Switch Controlling Circuit
10. Deodorizer and Main Panel On/Off Controlling Circuit
11. Ice Drain Heater Controlling Circuit
12. LED LAMP (room Lamp) and I/M Pump Motor Controlling Circuit
13. AC Load Driver, Relay, Controlling Circuit
14. Damper / Damper Heater Controlling Circuit
15. DC Heater/Motor Controlling Circuit

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Self Diagnosis and Troubleshooting

Test mode (manual operating / manual defrosting function)

1) Manual operation function

① ①
②

• Tap and hold < and > simultaneously for 6 seconds. Then, tap > to enter engineer
mode.
• If you select Test Mode in engineer mode, enter Test Mode
• The Test Mode has the following sixe modes (Force Run 1~5, Force Defrost)

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Self Diagnosis and Troubleshooting
Test mode (manual operating / manual defrosting function)
2) Forced Operating function

2-1) If Forced Operation is selected, the compressor immediately runs without the 7 minute delay in any operating [Link] this
time, if defrosting was in progress, defrosting is immediately stopped and the Forced Operation is executed. (Take care at
this time not to overload the compressor because if you run the Forced Operation when the compressor is about to stop, it
may overload the compressor.)
2-2) If Forced Operation is selected, the COMP run for 24 hours continuously. All rooms will run as follows depending on the
Forced Operation settings and the model.

Operation
Operating
DISPLAY F-Fan R-Fan CV-Fan
Time F Valve R Valve CV Valve
(Freezer) (Fridge) (FlexZone)

The Freeze : Continuous operation

Continuous
Force Run1 24hr temperature is Not Freeze : Swing Swing Swing
operation
controlled The temperature is controlled

Force Run2 24hr Fan On Fan On Fan On OFF ON OFF

Force Run3 24hr Fan On Fan On Fan On ON OFF OFF

Force Run4 24hr Fan On Fan On Fan On OFF OFF ON

Force Run5 24hr Fan On Fan On Fan On ON ON ON

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Self Diagnosis and Troubleshooting

Test mode (manual operating / manual defrosting function)

2-3) If Forced Operation is selected, the freezer temperature is automatically set to -8℉(-23℃) and
the fridge temperature is set to 34℉(1℃) and they are displayed on the Display Panel.
2-4) When the Forced Operation is running, the Power Freezing function does not [Link] if you
select the Power Freezing function, the Power Freezing icon will light up and then turn off
automatically in approximately 10 seconds.
2-5) To abort the Forced Operation, turn the power off and then on again or select Release Test Mode
in Step 3) below.
2-6) The Forced Operation beeping alarm continues (0.5 seconds ON / 0.5 seconds OFF) until the
Forced Operation is finished and this cannot be muted.

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Self Diagnosis and Troubleshooting

Test mode (manual operating / manual defrosting function)

3) Forced defrosting function

3-1) If you press the > key again while the Force Run5 is running, Force Defrost is displayed on the Display,
the Forced Operation (Force Run) is cancelled immediately and the Forced defrosting (Force Defrost)
operation runs.
3-2) If Forced Defrosting begins, a beeping sound will be heard for 2 seconds and then the sound will be
turned on for 0.5 seconds and then off for 0.5 seconds repeatedly while the Forced defrosting function
runs.

4) Releasing Test Mode

4-1) When the refrigerator is performing the defrosting operation of both the freezer and the fridge compartments
through the Forced Operation, if you switch the Display Panel to Test Mode and select OFF mode, the defrosting
operation of the freezer and the fridge compartments is released and the refrigerator returns to normal
operations. Alternatively, if you turn the main power switch off and then on, Test Mode is released.

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Self Diagnosis and Troubleshooting
1. Test mode (manual operation / manual defrost function)
• Press the ‘<‘ and ‘>’ buttons at the same time for at least 6 seconds. The Control Display will blink
with an interval of 0.5 seconds. In that case, you may take your fingers off both buttons and press
the ‘>’ button to enter the Engineer Mode.
After entering Engineer Mode, press the '<' or '>' key to make the number ‘1’ blinks. Then, press
the 'O' button to enter the Test Mode.
Engineer Mode
No. Name
1 Test Mode
3 Self-diagnostic Function
6 MAC Address Display Mode (Wi-Fi Only)
7 Load Condition Display Mode
9 Option Setting Mode

[ Mode list selectable in Engineer Mode ]

• If any key on the front of panel is pressed within 15 seconds after the test mode, it will be operated
as below sequence :
Manual Operation1(FF) → Manual Operation2(OF r) → Manual Defrost of fridge compartment (rd)
→ Manual Defrost of fridge and freezer compartments (Fd) → Cancellation (normal operation,
Display all off) → Manual Operation1(FF)
• If any key on the front of panel is not pressed within 15 seconds after the test mode, the test mode
will be canceled and it will be returned to previous mode.

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Disassembly & Assembly Process
Disassembling of “Internal Display”
Part name How To Do Descriptive Picture
1. Remove the Inlay.

2. Push between RELECTOR and LINER with

the (-) screw driver

※ Insert the (-) screw driver vertically to the

Internal Display end.
3. Tilt the screw driver down and pull the For more
display.
Push Point
detail kindly
refer the
attached PDF
4. Disconnect Housing.

If you want to do assembly, follow the reverse order

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Practical Session – 90 mins

Topics for Practical session

Troubleshooting FD REF
1. Top Symptoms like: Power Issue, compressor not working, ice
maker not working, PBA & sensor problem etc. (Create
Scenario)
2. Error Code Diagnosis (Create Scenario)
3. Disassembly & Assembly process of SBS Refrigerator

Hands on session

“Let Us Do It Now”

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Troubleshooting NDF Issues

Problem SOLUTION

• Check that the power plug is properly connected.

• Check the set temperature on the digital display is warmer than

freezer or fridge inner temperature.
The Refrigerator does not
work at all or it does not chill • Try setting it to a lower temperature.
sufficiently.
• Is the Refrigerator in direct sunlight or located near a heat source?

• Is the back of the Refrigerator too close to the wall and therefore
keeping air from circulating?

• Check the set temperature on the digital display is too low.

• Try setting it to a warmer temperature.

The food in the • Is the temperature in the room too low?

Refrigerator is frozen. Try setting it to a warmer temperature.

• Did you store the food which is juicy in the coldest part of the
Refrigerator?
Try moving those items on the other shelves in fridge instead of
keeping them in the Cool Select Pantry™.

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Troubleshooting NDF Issues

Problem SOLUTION

• Check that the Refrigerator is level and stable.

• Is the back of the Refrigerator too close to the wall and therefore
keeping air from circulating?

You hear unusual noise or • Try locate the refrigerator keep away from the wall over 2 inches.
sounds.
• Was anything dropped behind or under the Refrigerator?

• A “ticking” sound is heard from inside the Refrigerator.

It is normal and occurs because various accessories are
contracting or expanding according to the temperature of the
Refrigerator interior.

• Some heat is normal as anti-condensation are installed in the

vertical hinged section of the refrigerator to prevent condensation.
The cabinet-door sealing
area of the appliance is
hot and condensation is • Is the refrigerator door ajar? Condensation can occur when you
occurring. leave the door open for a long time.

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Troubleshooting NDF Issues

Problem SOLUTION

You can hear water bubbling in • This is normal. The bubbling comes from the Refrigerator coolant
the Refrigerator. liquid circulating through the Refrigerator.

• Check for spoiled food.

There is a bad smell in the • Foods with strong odors(for example, fish) should be tightly
Refrigerator. covered.

• Clean out your Freezer periodically and throw away any spoiled or
suspicious food.

• Is the air vent blocked? Remove any obstructions so air can

circulate freely.
Frost forms on the walls of the • Allow sufficient space between the foods stored for efficient air
Freezer circulation.

• Is the Freezer drawer closed properly?

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Troubleshooting NDF Issues

Problem What To Do

• Condensation or water drops may form if the humidity is too high while the
refrigerator is operating.
Condensation or water drops forms on both
sides of fridge door’s central part. • If condensation or water drops appears on both sides of fridge door’s central part,
turn the Energy Saver mode off after removing the condensation.(See the explanation
of the Energy Saver button in “Using the Control Panel” on page 21.)

To use the Smart Grid (Demand Response) and E-Smart function on your Refrigerator,
you need the following devices and apps:

--Devices: 1) Wireless Router, 2) Samsung E-Smart Refrigerator, 3) Smartphone

(Recommended: Galaxy S4,Galaxy Note3/ Android OS Jelly bean)
--Applications: 1) “Samsung E-Smart App” from the Google Play Store or Samsung
Apps.
What Do I Need to Use the E-Smart and Smart
Grid functions? You also need to:
• Connect the Refrigerator and the Smartphone to the same Wi-Fi network in your
home.
• Install and run Samsung E-Smart App on your Smartphone (to use the Samsung E-
Smart function).
• In addition, to use the Smart Grid (Demand Response) function, you must Register
for the service with your electric company. The company must have an EMS (Energy
Management System) that supports SEP (Smart Energy profile).

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Troubleshooting NDF Issues

Problem What To Do

• Confirm that the router in your home and the Internet are working properly.
--Connect a Smartphone to the router (AP, Access Point), and then confirm
that you can browse the Internet on the phone.
Why isn’t the E-Smart function working • Confirm that refrigerator is connected to the AP.
normally? --Check the E-Smart icon on the PANEL of refrigerator. If the refrigerator is
connected, the icon will be on.
• Confirm that the refrigerator and Smart Phone are connected to the same
router.

• Confirm that the router in your home and the Internet are working properly.
--Connect a Smartphone to the router (AP, Access Point), and then confirm
that you can browse the Internet on the phone.
Why isn’t the Delay Defrost Capability
working normally? • Confirm that the area where you live is properly entered into the Smart
phone App.
• Confirm that the Smart Grid function works correctly.(Check the PANEL. L3
andL4 should not be displayed on the PANEL.)

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REF Simulator Jig – Process
 Background :
 Currently, we do not have any working jigs at MSC for Hands-on training for engineers.
 New Engineers take longer time to understand the part checking and its working process.
 Objective:
 We have created RAC and REF Simulator Jigs, which can be prepared at MSC for engineers practical learnings and hands-
on experience.
 Symptoms/Issues can be diagnosed/simulate which helps in reduction of CRRR etc.
 Practical trainings at MSCs can provided by using this Jig for New and Old engineers.
 This jig is also being used in various practical trainings at CSA.
REF Inverter Jig

 Topics covered in the video

 Purpose of Jig
 Benefits of Jig
 Sealed System (Refrigerator Cycle)
 Sealed System Troubleshooting
 Error Code Diagnosis (Scenario Based)
 Fault Diagnosis (Scenarios Based)
 Part Checking Process (PCB, Step Valve, Compressor, Fan Motor)

How to use Simulator Jig of Refrigerator

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DIC Testing jig

 DIC Jig Guideline

 When any failure occurs either in PBA or in Digital
Inverter Compressor of Samsung Refrigerator,
compressor will stop immediately.
 After this, Inverter PBA will not receive any signal
from compressor.
 LED on Inverter PBA will start blinking every second
with the pause of 2 second at the end of each cycle
to confirm error code.
(Blinking time is 1 second & Dwell time is 2 sec)

 How to use
 Connect the DIC connector with Compressor.
 Connect Power Cord to DIC Jig.
 Switch ON the DIC Jig. Note :Use Multimeter/ Clamp meter to measure all
 Use DIC Testing Jig to check LED Blinking other parameters like Ampere , Voltage, Resistance,
etc while testing Compressor.
frequency .

Note: Follow the error description chart available on sticker pasted on DIC Testing Jig to resolve the issue.

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HASS Tool

 HASS Tool
 HASS (Home Appliance Smart Service) is a mobile
application for Samsung Home Appliance products, i.e. REF,
WM, RAC, MWO, Air dresser, & Robotic Vacuum Cleaner etc.
 It is a user friendly software/Jig that supports engineers in
diagnosis and OQC in Repair, Installation and Demo calls.

 Benefits
 HASS is a diagnosis tool that provides a Smart system for
problem diagnosis and technical solution tips for Service Download url : [Link]

Engineer’s.
 HASS is a useful application for collecting more accurate and
reliable data of product in the field. Videos :
 It will be helpful for more accurate analysis of defects,  Installation HASS Guidelines (Wireless) Video_HA English
resulting in faster product improvement.  How to Use HASS Tool ver English

Note: Always ensure to use the latest SW version of the HASS tool.

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Symptom Based Expected Parts Required
Refrigerator >= 500 Ltrs : Symptom Vs Suggested parts
Symptom code Repair code Parts Suggested to Carry
Add refrigerant Drier
Compressor replacement Compressor Drier
No cooling Freezer room
Electrical parts rep Inverter PCB Main PBA Ref room sensor
sensor
Mechanical parts rep Evap coil Step valve Drier
PCB replacement Inverter PCB Main PBA
Electrical parts rep Inverter PCB
No power
PCB replacement Inverter PCB Main PBA
Ref room Freezer room
Electrical parts rep Fan motor Main PBA
Weak cooling sensor sensor
Mechanical parts rep Gasket
Freezer room
Electrical parts rep Inverter PCB Main PBA Ref room sensor Defrost heater
sensor
Excessive cooling Mechanical parts rep Cover
Step valve
evaporator
PCB replacement inverter PCB
Add refrigerant DRIER
Gas leakage Mechanical parts rep Drier Evaporator coil
Re-charging
Freezer room
Electrical parts rep Main PBA
Weak freezing sensor
Mechanical parts rep Step valve Drier

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Videos List

How to diagnose No-Less Cooling in Direct Cool Refrigerator

Discussion
How to check No Power Issue in Refrigerator

How to check the Refrigerator Defrost Sensor

How to check the Refrigerator Heater

How to check the Refrigerator Fan

How to use HASS Tool in Samsung Refrigerator

How to Prevent moisture Issue in Samsung Frost Free refrigerator

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Latest ESGs

Discussion

ESG20200427+CRRR+Prevention+Tips_Activities_REF

ESG20200306_CRRR+Prevention+Tips_Activities_Top+load+WM

ESG20210521 for Moisture issue solution in DC ref

ESG20210512 Solution for moisture issue in FF

ESG20201017 2020 REF Top Symptoms Troubleshooting Guide

ESG20200811+Technical+information+Family+Hub

ESG 20230509 C-81 Error troubleshooting guide

ESG20230929 Technical Information –2023 Drain bubbling noise

ESG201223 Wireless HASS Usage Guidelines for Installation &
Troubleshooting

40 / 160
Tea Break – 7.5 mins

Only for Classroom Training

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Samsung Hi-End Washing
Machines

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WM Installation Process

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Steps for WM Installation

1) Keep product upright while delivering it.

2) Unpacking : Open box with cutter and lift

upwards carton box to remove it.

3) Visual inspection is mandatory.

4) Choose Installation Place : Avoid location affected

by dampness or near to heat sources. Move

machine on wheels towards installation place.

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Steps for WM Installation
5) a) Install Anti-rat panel in
Fully Automatic Top Load WM
b) Remove 4 Shipping bolts in case of Fully
Automatic Front Load WM

6) Install WM on stable and flat surface and allow

space at least 15 cm between the washing
machine and wall.

Top Load WM Front Load WM

Anti Rat Panel Shipping Bolts

Notice: Use Spirit leveler after installing the WM. If the device
is not placed or balanced properly than there could be issues
related vibration during spin and improper water inlet and
outlet

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Steps for WM Installation

7) Do leg height adjustment

Rotate part A to adjust height and rotate
part B to lock leg nut.

8) Connect drain hose

• Place Drain hose on ground for Fully
Automatic Top Load WM

• Keep Drain hose hanging at height of

90cm in case of
Fully Automatic Front Load WM

Secure the drain

hose with plastic
zip hose tie.

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Steps for WM Installation

9) Connect inlet hose . Follow steps as shown

10) Check Voltage and current status.

# AC 230V is OK

11) Clean product after installation

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Do’s & Don’ts – Front Load WM

Do’s Don’ts

Always use cutter(5mm) to open

Do not open the packing box with
packing while unpacking the washing
manual force.
machine.

While shifting the machine,

Do not follow the wrong process
movement should be done by at
while shifting, otherwise the body
least 2 person to prevent scratch or
will get damage.
dent.

Do not run the machine without

Make sure to remove safety bolts of
removing the safety bolts,
front load washing machine before
otherwise it will cause vibration
using first time.
and internal damage.

Check the voltage and current status Do not plug in the machine on
before plugging the washing damaged socket and ensure
machine. proper grounding.

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Do’s & Don’ts – Front Load WM

Do’s Don’ts

Keep away the flammable items Do not keep flammable items near
to machine, it may cause a
from washing machine.
fire/damage.

Do not install the machine on

Adjust the leveling legs to balance
unbalanced floor, otherwise it will
the machine on the floor.
cause noise and vibration.

Connect water inlet hose to the Do not keep the adaptor

water tap and tighten all the connection loose, otherwise it will
screws of adaptor properly. cause water leakage.

Connect and install the water drain

Do not install the water drain hose
hose properly as per the user
incorrectly otherwise it will cause
manual.
“No Drain” issue.

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Do’s & Don’ts – Front Load WM

Do’s Don’ts
Always clean the inlet filter after Not cleaning the inlet filter will
every 15 days for proper water choke it and will lead to slow or
flow. no water flow.

Always clean the debris filter after Not cleaning of debris filter will
every wash to get better washing choke it and it will result to bad
performance. washing performance.

Detergent drawer cleaning is Scale will form if the detergent

mandatory after every wash drawer is not cleaned and it will
cause bad washing quality.

Always plug in the washing Do not use an extension board or

machine directly into an ISI- extended electrical box to avoid
approved wall socket. any spark and damage.

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WM Key Features
& Nomenclature

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New Model Line Up 2024 WW7000T_6000T Series

Model WW11CG604DLBTL WW11CGP44DSBTL

Washing Capacity (kg) 11.0 kg 11.0 kg
Body color BLACK CAVIAR BLACK CAVIAR
Panel Display AI Control AI Control
AI Control Yes Yes
AI Wash No Yes
QuickDrive No Yes
Auto Dispense No Yes
Bubble Soak Yes Yes
Bubble technology Yes Yes
Drum Clean+ Yes Yes
Motor DIT DIT
Smart Control Yes Yes
Spin Speed 1400 rpm 1400 rpm
StayClean Drawer Yes Yes
Steam Yes Yes
Super Speed Yes Yes
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Introduction of New AI Ecobubble™ WM WW7000T_6000T Series

“AI Ecobubble™ washing machine featuring intelligent AI Wash

with SpaceMax™ Flat Design”

Product Introduction Key Features

Washes effectively and intelligently cares for clothes

with seamless SpaceMax™ flat design

SpaceMax™ design AI EcoBubble AI Wash

Suitable for any place, Efficient Clean and Auto optimized wash
seamless fit intelligent Wash

Capacity Washer 11 kg
Dimension 600 X 850 X 600 mm
Production
SEHC (Vietnam)
Site
Color Black

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Key Features AI Ecobubble™ WM WW7000T_6000T Series

SpaceMax™ technology creates more space inside, so you can wash more,
SpaceMax™ Design
including big items like comforters.

It turns detergent into bubbles, so it quickly loosens dirts even at low

AI Ecobubble™
temperatures.

AI Wash uses advanced sensing to enhance the washing performance and

AI Wash
minimize waste.
It empowers cool wash to be as effective as warm wash. Using cool water
AI Energy Mode instead of warm water saves a massive amount of energy that would
otherwise be used to heat the cool water.

Auto Dispense automatically dispenses the appropriate amount of

Auto Dispense
detergent and softener for each load.

Unique Q-Bubble™ technology combines dynamic drum rotation with

QuickDrive™
additional water shots to create more abundant and powerful bubbles.

It personalizes washing by remembering your habits, suggesting cycles

AI Control and displaying timely information. A SmartThings App provides advice on
cycles, planning and troubleshooting.

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Key Features WW7000T_6000T Series

SpaceMax™ Design -Suits your style, fits into your space

New SpaceMax™ flat design will easily blend into the interior thanks to its seamlessly minimalist and stylish design.
Enhance your home and wash larger loads with a huge 11kg capacity in a standard 60 cm cabinet. A simple and flat
design blends seamlessly with modern interiors and kitchen furniture. SpaceMax™ technology also creates more
space inside, so you can wash more, including big items like comforters.

SimFlex Design
(Simple + Flexibility)

SIDE Front
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Key Features WW7000T_6000T Series

AI Ecobubble™ - Fights stains, protects fabric

Ecobubble™ is very efficiently and ecofriendly technology. It turns detergent into bubbles, so it quickly loosens dirts
even at low temperatures, saving up to 70% energy, improving soil removal by 24% and giving 45.5% better fabric care.
AI Ecobubble™ lets you wash your clothes efficiently and intelligently with Ecobubble technology.
Efficient Clean Intelligent Wash
Saving up to 70% energy, improving soil Protect the clothes by fabric sensing up to
removal by 24% and giving 45.5% better fabric 20%
care

* Tested in accordance with IEC 60456-2010 / 4kg Wash Load / Super Eco Wash cold (WF80F5E5U4W) vs. Cotton 40°C without Ecobubble (WF0702WKU). Individual results may vary.
** Based on the Performance Lab Test report by Springboard Engineering on EMPA strips, comparing a normal detergent solution and bubble technology without mechanical action, tested
on polyester fabric. Individual results may vary.
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Key Features WW7000T_6000T Series

AI Wash - Automatically thorough & gentle washing

Wash clothes thoroughly, but gently with less water and detergent. AI Wash uses advanced sensing to enhance the
washing performance and minimize waste. It detects the weight and softness of the fabric in each load and actively
monitors the ongoing level of soiling, based on the water turbidity.
Auto Dispense

1 Wash Load 2 Water Level 3 Fabric Softness 4 Soil Level 5 Detergent

Sensing Sensing Sensing Sensing Sensing

Delicate washing Filling Fabric Soil

When soft fabrics is detected Washing Rinse Spin Protect Fabric Up to 20%
Water Sensing Sensing

+ Bubble, Change the motor rate

Optimal Wash by soil level Filling Fabric Soil Improved Washing performance
When normal fabrics is detected Washing Rinse Spin
Water Sensing Sensing Up to 10%*

+ Add Detergent, Change the washing time, Add Rinse

* AI Wash cycle with half load compared to Cotton cycle The results may be different depending on the clothes and environment.

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Key Features WW7000T_6000T Series

AI Energy Mode - Smart energy savings

Samsung's Eco Bubble technology delivers an innovative approach to laundry. It empowers cool wash to be as
effective as warm wash. Using cool water instead of warm water saves a massive amount of energy that would
otherwise be used to heat the cool water. In every cycle, a large amount of energy is saved, which translates a
reduced electric bill.
Conventional Intelligent Wash

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Key Features WW7000T_6000T Series

Auto Dispense - Optimized detergent

Auto Dispense automatically dispenses the appropriate amount of detergent and softener for each load. It means
you don’t need to worry about using too much or too little detergent. It also holds enough detergent for up to 1
month of washing**, so there is no need to fill up the detergent tank after every wash. And it is also possible to
increase the usage up to 50% by filling both detergent compartments with the same detergent. So, it can be used
up to 29 times*** depending on the amount of dose.

2nd
1st Compartment
Compartment
(Detergent)
(Softener)

Capacity 930ml 530ml

Usage 18 Cycle* 14 Cycle*

Flexible Detergent Drawer

* Based on Half load, No. of cycles will change by softener concentration and water hardness.
** Auto Dispense holds detergent for up to 1 month’s washing, based on 2~3 washes per week (5kg load/standard usage). May vary depending on the washing load and settings.
*** Base on the Half load and normal dose setting.
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Key Features WW7000T_6000T Series

QuickDrive™ - Half the wash time

Spend much less time washing. When activated, QuickDrive™ reduces the washing time by up to 50%*.
Unique Q-Bubble™ technology combines dynamic drum rotation with additional water shots to create more
abundant and powerful bubbles. So detergent penetrates faster and washes quickly and gently.

* Tested on WW7000T compared with Samsung WW6500K. Saves 50% time on Cotton (40℃, half load) cycle with washing performance within ±5%. Based on Intertek data.

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Key Features WW7000T_6000T Series

AI Control - More intelligent & efficient washing

Wash easily and effectively with powerful AI Control. It personalizes washing by remembering your habits,
suggesting cycles and displaying timely information. A SmartThings App* provides advice on cycles, planning
and troubleshooting. And it automatically selects the perfect drying course**.

Personalization Auto Cycle link SmartThings

Always automatically personalized for you Automatically selects the perfect drying Easy Communication & Care
course . Clothing Care Service
. Habit Learning
. Informative Display and Guide . SmartThings Energy

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
** Auto Cycle Link is only available when both the washer and dryer have AI Control and Wi-Fi connected.
※ Images shown may differ from actual product.
※ Mobile GUI images may vary by country, environment, etc.
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Key Features WW7000T_6000T Series

Hygiene Steam - Hygienic cleaning

Give clothes a deep, hygienic clean with steam. This removes ingrained grime, 99.9% of bacteria* and inactivate
allergens derived from house dust mite in the laundry.** Hygiene Steam cycle reduce exposure house dust mite,
cat, dog, grass pollen and fungi.***
Gently deep clean clothes with steam
20min
Wash *Deep Steam Rinse 1 Rinse 2 Rinse 3 Spin

AI Control Panel
Informative Display and Guide

Hygiene Steam
Disinfects using Steam

* Based on the Intertek test report for the Hygiene steam course. Removes 99.9% of Staphylococcus aureus and Escherichia coli. Individual results may vary.
** Based on the Intertek test report for the Hygiene steam course.
*** Based on The British Allergy Foundation (BAF) test report for the Hygiene Steam course, Allergy UK considers that this product will, in proper use, reduce exposure
house dust mite, cat, dog, grass pollen and fungi.

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Key Features WW7000T_6000T Series

Super Speed - Wash in 39 minutes

Complete a Cotton wash course in just 30 minutes* using Speed Shot. It combines Bubble Shot and Speed Spray
technologies to shoot a larger amount of water across a large area. Bubble Shot shoots powerful jets of water infused
with detergent, which rapidly penetrate the fabric of clothes and removes even stubborn dirt. Speed Spray also shoots a
large volume of clean water into the fabric to quickly extract more detergent residue. So you can wash and rinse
efficiently, saving time than usual.
■ Conventional cotton

Wash Rinse 1 Rinse 2 Rinse 3 Spin

■ Super Speed
Speed Spray Speed Spray Time saving
Wash Spin
+ Rinse 1 + Rinse 2

---------------- ----------------

Eco Bubble Speed Spray Speed Spray Swirl+ Drum

39

Swirl+ Drum
Speed Spray
Eco Bubble
• * Based on using Super Speed at the default settings with a 5kg load.

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AI Features WW7000T_6000T Series

AI Feature Description Benefit

• AI Energy mode lets you check the

1 power consumption and estimates your
electricity bill. Energy Savings
AI Energy • AI Energy mode* reduces energy use
Mode* by up to 70%** using Ecobubble™ to • Effortless energy saving while
wash with cool water instead of warm delivering optimum Washing

• AI Curates your laundry cycle Convenience

basis the garment color, fabric
2 type and soil level with no
guess work • Recommends the best cycle
Laundry basis the input and offer
optimized washing
Recipe

*Only Available in Front Load WM

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AI Features WW7000T_6000T Series

AI Feature Description Benefit

3 • Personalizes washing by
remembering user habit & Ease of Use
AI suggesting cycles
Control* • Product learns and evolves as per user
behavior

• Automatically prompts user via

4 notification to reschedule wash to
avoid leaving laundry in washer after Peace of Mind
washing ( starts smelling bad).
AI Going
• Mode is activated when user is located • Prevents clothes from smelling bad
Out* (Geofencing) when they sit in washer for too long.
outside of Geo fence 10mins before
scheduled cycle.

*Only Available in Front Load WM

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AI Features WW7000T_6000T Series

AI Feature Description Benefit

5 • Uses advanced sensing to detect

weight & softness of fabric and Convenience
AI Wash* continually monitor the level of soiling.
• Automatically optimizes water and • Automatically set wash settings
detergent and the soaking, rinsing and while using optimum water and
spinning times. detergent

• Creates bubbles to remove 24% Product Performance

more soil, saving 70% energy &
6 ensuring 45.5% better fabric care.
Savings
• Auto detects fabric type &
AI optimizes amount of bubbles, wash
Ecobubble* • Delivers better wash
time, temperature & spin speed.
performance while saving
Energy.

*Only Available in 11kg & 12kgWD Front Load WM

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AI Features WW7000T_6000T Series

AI Feature Description Benefit

5 • Remotely control and monitor your

device with voice Ease of Use
AI Voice • Works with Bixby, Alexa & Google
Control Assistant • Remotely use WM when you are
not even home ( Help maid,
husband wash clothes)

• Keeps machine in optimum

condition by remotely identifying
6 problems & providing quick
troubleshooting service (For ex, Peace of Mind
AI Home Drum cleaning reminder)
• Effortless product
Care maintenance and service

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Nomenclature WW7000T_6000T Series

Fully Automatic
Front Load
Washer Machine
(WW)

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Product Detail WW7000T_6000T Series

Dimensions Overview

Model WW11CGP44DSBTL WW11CG604DLBTL

Width (A) 600 mm

Height-Overall (B) 850 mm

Depth (C ) 600 mm

Depth with
1080mm
door open 90º(D)

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Control Panel WW7000T_6000T Series

Control Panel (WW6000T_7000T Model)

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Introduction WD6000BK Series

WD6000BK

WD21B6400KV/TL

Bespoke Design
Eco Bubble
Key Features

AI Wash
Auto Dispense
Hygiene Steam
Speed Shot
AI Control
Air Wash
Large Capacity
VRT Plus™
Drum Clean +
Pet Care

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Key Features WD6000BK Series

BESPOKE Design -Suits your style, fits into your space

Enhance your home with a sleek, premium look. The washing machine’s simple and flat design blends harmoniously with any modern
interior space. Its elegant flat front and back ensure it will fit seamlessly with other appliances and kitchen furniture. You also have the
flexibility to install your washer and dryer together either side by side horizontally or stacked vertically* to suit your lifestyle and
installation space. It gives you the freedom to optimize how you do your laundry.

* The All-in-one control & Stacking Kit is sold separately as an accessory.

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Key Features WD6000BK Series

Ecobubble™ - Fights stains, protects fabric

Enjoy efficient cleaning, even at low temperatures*. Ecobubble™ turns detergent into bubbles, so it quickly penetrates fabric and
improves soil removal by up to 24%*. It also reduces energy use by up to 70%* and protects the color and texture of clothes with up to
45.5% better fabric care**.

40x Faster Detergent penetration 45% Fabric Care 24% Tough Stain Removal 70% Energy Saving
Bubble generator helps dissolve and Cold water wash saves the fabric Gentle bubble-powered washing Bubbles activate detergent, so it quickly
activate detergent using air and water from getting damaged and enables 24% tougher stain removal penetrates fabric and removes dirt easily
to generate bubbles ensure long life of clothes. – even in cool water (15°C)

VS
Cool water Warm water

Cotton Cycle
Super Eco Cold
without
with EcobubbleTM
EcobubbleTM
Cool water (15℃)
Warm water (40℃)

* Tested in accordance with IEC 60456-2010 / 4kg Wash Load / Super Eco Wash cold (WF80F5E5U4W) vs. Cotton 40°C without Ecobubble (WF0702WKU). Individual results
may vary.
** Based on the Performance Lab Test report by Springboard Engineering on EMPA strips, comparing a normal detergent solution and bubble technology without
mechanical action, tested on polyester fabric. Individual results may vary.

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Key Features WD6000BK Series

AI Wash - Automatically thorough & gentle washing

Wash clothes thoroughly*, but gently with less waste and effort**. AI Wash uses advanced sensing to detect the weight of the load and
actively monitors the ongoing level of soiling. It then intelligently optimizes the water and detergent and adjusts the soaking, rinsing
and spinning times.

1 Determines the amount of water and detergent input by detecting the weight of the fabric.

2 Determines Washing, Rinsing and Spinning times by sensing the type of fabric.

3 Determines washing and rinsing time by detecting the degree of contamination of the fabric.

* Based on an AI-created algorithm. Actual results may vary depending on individual use.
** AI Wash holds detergent for up to 1 month’s washing, based on the average of 4 loads per week. May vary depending on the washing load and settings.

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Key Features WD6000BK Series

Auto Dispense
Get the best washing results* with less waste and effort. Auto Dispense automatically dispenses the appropriate amount of
detergent and softener for each load. It means you don’t need to worry about using too much or too little detergent. It also
holds enough detergent for up to 1 month of washing**, so there is no need to fill up the detergent tank after every wash.

AUTO
SOFTENER

AUTO DETERGENT

* Actual results may vary depending on individual use.

** Auto Dispense holds detergent for up to 1 month’s washing, based on 2~3 washes per week (5kg load/standard usage). May vary depending on the washing
load and settings.

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Key Features WD6000BK Series

Hygiene Steam
Give clothes a deep and hygienic clean with steam. The powerful Hygiene Steam cycle improves the cleaning quality of your wash without
any pre-treatments. Unlike other washers that emit steam from above, it releases steam from the bottom of the drum, so every item in
thoroughly saturated. This loosens ingrained grime and removes 99.9% of bacteria* and inactivate allergens derived from house dust mites**.
Hygiene Steam cycle reduce exposure house dust mite, cat, dog, grass pollen and fungi***.

* Based on the Intertek test report for the Hygiene steam course. Removes 99.9% of Staphylococcus aureus and Escherichia coli. Individual results may vary.
** Based on the Intertek test report for the Hygiene steam course.
*** Based on The British Allergy Foundation (BAF) test report for the Hygiene Steam course, Allergy UK considers that this product will, in proper use, reduce
exposure house dust mite, cat, dog, grass pollen and fungi.

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Key Features WD6000BK Series

Speed Shot
Complete a Cotton wash course in just 30 minutes* using Speed Shot. It combines Bubble Shot and Speed Spray technologies to shoot a
larger amount of water across a large area. Bubble Shot shoots powerful jets of water infused with detergent, which rapidly penetrate the
fabric of clothes and removes even stubborn dirt. Speed Spray also shoots a large volume of clean water into the fabric to quickly extract
more detergent residue. So you can wash and rinse efficiently, saving time than usual.

* Based on internal testing using a Normal course at 40°C with a DOE 3kg load. Results may vary depending on the actual usage conditions.

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Key Features WD6000BK Series

AI Control - More intelligent & efficient washing

Wash laundry easily and effectively with powerful AI Control. It personalizes washing by remembering your habits, such as
frequently used cycles and settings*, and suggesting cycles based on machine learning, as well as your periodic, weather and
seasonal needs*. It also displays timely information, so washing is much simpler. A SmartThings App** offers advice on the best
cycles, daily planning and troubleshooting problems. And Auto Cycle Link*** selects the ideal drying course for a wash cycle.

Cycle Suggestion Auto Cycle Link SmartThings

* The washing machine is sorted according to the frequency of use of the 25 programs recently used, and the washing machine needs to run at least 10 washing programs
before it can be automatically sorted according to the frequency of program use. When there are fewer than 10 washing programmes in total, the programmes will remain in
the default order.
** Messages with cycle suggestions are displayed on a smartphone App.
*** Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
**** Auto Cycle Link is only available when both the washer and dryer have AI Control and Wi-Fi connected.

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Key Features WD6000BK Series

Air Wash
Keep your clothes hygienically fresh without water and detergent. Air Wash technology deodorizes and sanitizes your clothes, so they
always smell great. Unpleasant odors as well as 99.9% of bacteria* are removed using just heated air. There is no need for boiling or
any costly detergent or other potentially harmful chemicals. And, because it doesn’t use water, your clothes don’t need drying. So
they last longer and it seems like they have been dry-cleaned.

* Based on the Intertek test report. Removes 99.9% of certain bacteria, including Staphylococcus aureus and Escherichia coli. Individual results may vary.

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Key Features WD6000BK Series

Large Capacity - Wash more at once

Wash many more laundry items at once – saving time and effort. The washing machine has a large capacity, so you can fit lots of clothes
into a single load, including big items like a king-sized comforter. It means you need to do fewer washes, so you spend less time in the
laundry room and can enjoy more time for yourself.

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Key Features WD6000BK Series

VRT Plus™ - Peaceful washing at anytime and anywhere

Do your laundry anytime and anywhere without disturbing anyone – even at night. Innovative VRT Plus™ technology reduces noise
and vibration during washes*, even at high spin speeds and regardless of load size. A newly designed frame also provides great
stability to minimize any noisy movement. And vibration sensing technology detects and reduces the additional vibration caused by
the operation of the motor.

* Tested on WF8000R. Compared to Samsung conventional model without VRT Plus.

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Key Features WD6000BK Series

Drum Clean+ - Keep the washer drum & door gasket fresh
Keep the door and inside of your washer hygienically clean, while being eco-friendly and saving money. Drum Clean + removes dirt and
99.9% of odor-causing bacteria* from the drum. You don’t need to use detergent, as it utilizes a combination of soaking, pulsating and
high-speed spinning to keep everything outstandingly clean. A powerful water jet and fast spinning also remove grime from around the
door gasket. And, for complete ease of use, it automatically notifies you when it needs cleaning**.

* Eliminates 99.9% of bacteria (Pseudomonas Aeruginosa) from the inside of the washer and removes dirt from the rubber gasket. Based on testing witnessed by Intertek of the
Drum Clean + cycle.
** Provides a notification after every 40 cycles.

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Key Features WD6000BK Series

PET Care - Stay clean and smelling fresh with pets

Stay clean and fresh with pets. The Pet Care course is up to 24% more effective at removing 7 types of pet soiling*. It also removes
up to 99.9% of smells** caused by pet food and feces, as well as up to 99% of allergens*** from pet fur and dust. And it is better at
removing fecal stains****

Increase hygiene performance by increasing washing &

rinsing time, and high temperature maintenance time

99% of Odors Removal

Pet-related stains of 7 kinds

& Defecation stains Removal

99% of Pet Allergens Removal

* Based on internal testing, certified by KATRI (Korea Apparel Testing & Research Institute), on a 1.5kg load of IEC cotton fabric. Test method: a 10x10cm fabric specimen polluted with 7 pollutants:
mud, blood, grass, animal fat, milk, soot, mineral oil, and attached to an IEC towel, and then washed using a Normal course and the Pet Care course and the results compared. Result: 24%
improvement in removing the pollutants tested. Results may vary depending on actual usage conditions.
** Based on internal testing, verified by Intertek, on a 1.5kg load of IEC cotton fabric. Test method: a 15x15cm standard fabric specimen polluted with 5 gases: Acetic Acid (sour smell), Iso
Valeraldehyde (damp smell), Methyl Mercaptan (rotting vegetable smell), Tri Methyl Amine (fishy smell) and Nonanal (body odor), and then washed using the Pet Care course. Result: removed 99.9%
of the gases tested. Result may vary depending on actual usage conditions.
*** Based on testing by Hanyang Univ., verified by Intertek), on a 1.5kg load of IEC cotton fabric. Test method: a 10x10cm fabric specimen polluted with dog and cat hair and dust, and them washed
using the Pet Care course. Result: removed 99% of the dog/cat allergens tested. Result may vary depending on actual usage conditions.
**** Based on internal testing, certified by KATRI (Korea Apparel Testing & Research Institute) on 100% cotton fabric. Test method: dog feces mixed with distilled water and applied to 4 spots on the
back of a T-shirt, dried for 24 hours, and then washed using a Normal course and the Pet Care course and the results compared. Result: improved the washing performance by 21% and the rinsing
performance by 42% when removing fecal stains. Results may vary depending on actual usage conditions.

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Nomenclature WD6000BK Series

Launch
Product Type Capacity Year Series Feature1 Feature2 Color
Region

W D 2 1 B 64 0 0 K V

Product Capacity Year Series Region (washer)

Type
22: 22kg '13: F 65 : WD/WF6500TK K Korea, Global
Drum-Washer(Big size) W F
21: 21kg '14: H 64 : WD/WF6400BK Domestic Energy
G
Drum-Washer(Standard) W W Reversion
20 : 20kg '15: J 63 : WD/WF6300TK
Drum-Combo W D
19: 19kg '16: K 60 : WD/WF6000TK
18 : 18kg ‘17 : M 80: WF8000TK
17: 17kg ’18 : N 95 : WF9500TK
16 : 16kg ‘19 : R 96 : WF9600B
15 : 15kg ’20 : T
Fully Automatic
‘21 : A
Front Load
‘22 : B
Washer Dryer Color CIS
Type Color Group
(WDW) ’23 : C Code Color Name
‘24 : D Drum White W NeatWhite
Drum Inox P Inox
Drum Black V Black Caviar
Drum Greige E Greige

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Product Dimension WD6000BK Series

Dimensions

PJT WD6500

Height-Overall (A) 984

Width (B) 686

Depth with Door Open

1392.3
at 90 Degrees (C)

Depth (D) 796

Width with door fully

946.5
opened (E)

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Control Panel WD6000BK Series

Control Panel (6000BK Model)

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Control Panel WD6000BK Series

Control Panel (6000BK Model)

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Control Panel WD6000BK Series

Control Panel (6000BK Model)

Operating a cycle

Tap turn on the washing machine.

Turn the Navigation dial to select the cycle you want.
Tap to change the default cycle settings.
Tap and then turn the Navigation dial to select option.
Tap to change the settings for selected option. Not all cycles have options available.
Tap and hold to start operation. Once you set the cycle you want, the screen displays a brief cycle
description, maximum laundry load, and cycle time. You can also check the cycle progress, remaining
cycle time, and information codes.

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Practical Session – 30 mins

Topics for Practical session

1. Installation process/guideline
2. Installation check points (Do’s & Don’ts)
3. Demonstrate Product key features
4. Control Panel function working process

Hands on session

“Let Us Do It Now”

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 SmartThings Connectivity
Connect Washing Machine with SmartThings App

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 SmartThings Connectivity

How to connect Washing Machine to the SmartThings app :

1. On SmartThings home screen, select Add device (Tap ‘+’ icon)

2. Tap Scan to scan QR code available on product

3. Choose Location & Room.

4. Turn ‘ON’ the Washing machine to establish the connection

5. Press and hold the Smart Control button for more than 3 seconds

until the AP is displayed.

6. Tap on Connect to Connect the product (washing machine).

7. On your Washer, press the SMART CONTROL button (don’t press

and hold)

8. To set up the washing machine, first select a Wi-Fi network. (Select

the Wi-Fi network your washer will use)

*AP -Access Point

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SmartThings Features

Home Screen on Mobile Home Screen on Washer

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 SmartThings Features

Benefits of SmartThings
A SmartThings App* curates your laundry by providing advice on the best cycles, your daily
planning and troubleshooting problems.

 Laundry Recipe
Recommends the best Cycles
 Laundry Planner
Curates your Daily Laundry plan
 Homecare Wizard
Self Diagnose and Managing
 Going Out Mode
Location based Recommendation

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

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 SmartThings Features

Follow the below sequence for Laundry Recipe

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 SmartThings Features

Follow the below sequence for Laundry Planner

c c

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 SmartThings Features

Follow the below sequence for Home Care

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 SmartThings Features

Going Out Mode* [SmartThings]

Helps in managing the delay end time and prevent clothes from being left in the washer for too long.
※ Smart Control needs to be on before this function will
work
Activation Process How to set up Geo Fencing?

Activates when user is located outside of Geo Fence ① Registration ② Permission ③ Device Activation
(16 km radius) 10 mins before scheduled Cycle.
Push Noti.
Home

Washer TV
Off
Laundry will start soon. Try to Galaxy Home
change the end time of laundry if Mini
Off Purifier
Air
your time for coming home has Off
Close Confirm
changed. Air Conditioner
Off
Setup Box
Off
Dryer
Laundry Room
Washing Machine
Laundry Room
Mobile Part

- Reschedule your washing or add additional rinse/spin cycle

- Intelligently prompts via push notification if out of Geo fence

*Going Out mode only activates when:

Delay End Set, Smart Control is On and when user exits geo fence ( virtual boundary set up)

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 SmartThings Features

Follow the below sequence for Going out mode

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 SmartThings Features

Multilingual Voice Control

World’s first Hindi language interface in Smart Control Panel… Control your washing machine through Voice Enabled
virtual Assistants: Bixby, Google Assistant, Alexa

 Improve ability to operate machine more effectively

 Easily accessible for vernacular language speaking  Smooth connectivity with voice-control
consumers
 Enable hassle-free remote operations

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 SmartThings Features

Important Features of Washer

 You can use the washer's following features: set the Temp, Rinse, Spin and so on.
 You can also choose the best cycle from "My Cycle List" based on the garment and your needs.

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Practical Session – 20 mins

Topics for Practical session

1. SmartThings App installation & registration process

2. Connectivity with Android and iOS devices
3. Features, Benefits and Troubleshooting

Hands on session

“Let Us Do It Now”

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Lunch Break – 45 mins

Only for Classroom Training

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Samsung Front Load WM (AI SpaceMax)
Technical Troubleshooting

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Product Specifications
Model Name WW11CGP44DSBTL WW11CG604DLBTL

Image

Capacity 11 11
Drum Volume 71 71
Max RPM 1400 1400
Main Spec
Motor DIT DIT
Water Supply Cold only Cold only
Drainage Pump Pump
ECO BUBBLE ● ●
Add Wash X X
Steam ● ●
AOW/AD ●/● X
USP
Super Speed ● ●
Wi-Fi ● ●
AI Wash ● X
Q-Drive ● ●
DOOR Best Good
Design Drum Swirl+ Swirl+
DISPLAY Simple Simple

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Product Specifications

Model WW11CGP44DSBTL WW11CG604DLBTL

Model Name Front loading washing machine

Dimensions (mm) (W*D*H) 600*600*850

Water Pressure 50kPa ~ 800kPa

NET weight (kg) 73

Wash and spin capacity 11

220V 150W
Washing
240V 150W

220V 2000W
Power Consumption Washing and heating
240V 2400W

Spin 220~240V 550W

Pumping 30W

Spin revolutions 1400

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Disassembly & Assembly Process
TOOLS FOR DISASSEMBLY AND REASSEMBLY

Tool Type Remark

10mm Heater(1),Tub(12), Fixer screw(5), Motor(2),
Balance(9)
13mm Shock Absorber (2 holes each in left/right),
Box driver
Damper(2), Damper (friction 2)
19mm Pulley(1)
36mm (36mm is not provided basically)

10mm
Double-ended
13mm Replace by box driver Leg
spanner
19mm

A Tool for protecting empty turning of bolt or

Vice pliers abrasion from using box driver
For disassembly of Spin drum
For more detail
kindly refer the
Torque Wrench The Tool for assembly of heater and Tub
attached PDF

Others
Common tools for servicing
(screwdriver, nipper,
long nose pliers)

If you want to do assembly, follow the reverse order

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Troubleshooting by Error Code

Information Code

When an abnormal condition occurs, melody sounds and displays Info. code indications as shown in
the following Info. codes are shown until the status has cleared.
In the case, call the devices are turned off until the Info. code is cleared.

Information Information Causes Corrective Actions

No. Type Code

- The part of the hose where the water level

sensor is located is damaged (punctured).
- The hose is clogged with foreign material. • water level sensor fault
- The hose is folded. • The water level sensor
- Too much lubricant has been applied to the terminal is disengaged
1 Water Level 1C
insertion part of the air hose. •The part of the hose where
- Hose engagement error (disengaged) the water level sensor folded
- Part fault (Faulty internal soldering) • Main PBA fault.
- The water level sensor terminal is disengaged.
- Main PBA fault

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Troubleshooting by Error Code

Information Information Causes Corrective Actions

No. Type Code
- The PBA connector terminal is not connected.
- The motor spin net is not engaged.
- The motor’s internal coil is damaged (short-
3C circuited or cut)
- Foreign material (a screw) has entered the motor.
- Constrain because of Foreign material between
PULSATOR and BOWL
• Washing motor fault
- Motor overloaded due to too much laundry (Non
• Check Washing motor
3C1 sensing)
sensor connector
2 Motor
- PBA fault • Washing motor rotor/stator
fault
- The motor driving error from the PBA is weak:
3C2 • Main PBA fault
Unstable relay operation, etc.
- The IPM terminal of the main PBA is not
3C3 connected.
- The DD motor cover is out of place.
- The PCB housing terminal is not connected.
3C4 - PBA fault
- DD motor fault

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Troubleshooting by Error Code

Information Information Causes Corrective Actions

No. Type Code

- Foreign material is entering the water supply valve.

- The water supply valve terminal is not connected.
(Wire disconnected)
- The warm water and rinse connectors are wrongly
connected to each other.
Water Supply 4C -This occurs if the PBA terminal is not connected.
• Water supply valve fault
- Check whether the water supply hose is folded or • Main PBA fault
3
torn. • Freezing by winter season
- This occurs Water pressure is weak, a certain
time delay.
- This occurs Water Valve by freezing in winter
season.

- The water temperature is sensed as higher than

Water Supply 4C2
50 ˚C in the Wool or Lingerie courses

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Troubleshooting by Error Code
Information Information Causes Corrective Actions
No. Type Code
- The pump motor impeller is damaged internally.
- The wrong voltage (220 V → 110 V) is supplied to
the parts.
- Part fault • Drain pump fault
• Freezing by winter season
- This occurs due to freezing in the winter season.
4 Drain 5C • Check inside foreign material of
- The drain hose is clogged. (Injection error, foreign drain pump
material) • Main PBA fault
- Clogged with foreign material.
- The water pump terminal is not connected : rubber
band, bills, cotton, hair pins, coins.
- The signals between the sub and main PBAs are
not sensed because of a communications error.
• Main PBA and Sub PBA Signal
- Check the connector connections between the sub
Detection fault
5 Communication AC and main PBAs carefully. → Check for incorrect or
loose connections, etc. • Main PBA and Sub PBA wire
connection fault
- Remove the sub PBA C/Panel and check for any
faulty soldering.
- A button other than the Power button is
continually pressed (for more than 30 seconds). • When pressed Power button
SWITCH • When pressed button except for
6 BC2 - Deformation of an internal plastic injection part.
(main relay ) power button
- A screw for assembling the sub PBA is tightened • Main PBA relay fault
too much.
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Troubleshooting by Error Code
Information Information Causes Corrective Actions
No. Type Code
-When the temperature of the washing is greater than
or equal to 55 ℃, Appears when do not drain.
(reason : When hot water drainage Can cause burns if • Washing temperature sensor
it touches the body) check
7 COOLING CC
- when the water temperature is more than 55 ℃ in a • Description PL Accident
particular course, proceeds the drain until reset prevention
water level
- Temperature sensor fault, or incorrect use.
- A switch contact error because of a deformation of the
door hook.
- When the door is pulled by force.
dC - This occurs in the Boil wash because the door is pushed
due to a pressure • Door lock switch fault
difference from internal temperature changes. • Drain pump fault
- S/W contact fault because of LID TC “L” transformation. • Dry duct fan motor fault
• Main PBA fault
8 DOOR
- The door lock switch terminal is connected incorrectly.
- The door lock switch terminal is broken.
dC1 - This occurs intermittently because of an electric wire
leakage.
- Main PBA fault
• Door lock switch fault
- This occurs if the Power switch is turned on/off
• Drain pump fault
dC2 continually and too much heat is generated (This error is
• Dry duct fan motor fault
difficult to be reproduced.)
• Main PBA fault
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Troubleshooting by Error Code

Information Information Causes Corrective Actions

No. Type Code
HC
- The washing heater is short-circuited or has a
wire disconnected.
- The washing heater in the tub has an
error.(Contact error, temperature sensor fault)
- If the water level sensor operates without water
HC1 because water is frozen or for any other reason
and the temperature sensor engaged at the
bottom to prevent overheating for the washing • Heater fault
heater detects a temperature of 100 to 150 ˚C, the •Red temperature sensor at
washing machine turns the input power off. the center of the
9 HEATER
dry heater
• Steam function fault
-This error occurs when the red temperature • Freezing by winter season
sensor at the center of the dry heater operates (at
a temperature higher than 145 ˚C)
: Corrective action – Press the button at the center
HC2 lightly.
The washing machine will operate normally.
Alternatively, replace the temperature sensor fit he
temperature sensing is unstable because of
functional degradation.

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Troubleshooting by Error Code

Information Information Causes Corrective

No. Type Actions
Code
- Heater engagement fault. (out of place)
- The air hose is out of place and water leakage occurs during the
spin cycle.
- The tub back at the safety bolts fixing part is broken.
- Water leakage occurs at the front with foaming because of too
much detergent. • Check Water
-Water leakage occurs because the connecting hose to the Leakage
detergent drawer is connected incorrectly. • Leakage of the
LC
10 Water Leakage - The drain pump filter cover is engaged incorrectly. product inside
LC1
- Water leakage occurs at the drain hose. the hose and
parts molded
- The duct condensing holding screws are worn.
problem
- The nozzle-diaphragm is engaged in the opposite direction or the
rubber packaging is omitted.
- Water leakage occurs because the screws that hold the tub back
and front in place are fastened incorrectly.
- The leakage sensor is faulty.
- Water is supplied continually because the water level detection
does not work.
- Because the drain hose is clogged and there is an injection error • Water level
OC (at a narrow section), the water level detection does not work and sensor fault
11 OVER FLOW
OF water is supplied continually. • Freezing by
- Water is supplied continually because of freezing or because there winter season
is foreign material in the water supply valve.
- This may occur when the water level sensor is degraded.

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Troubleshooting by Error Code

Information Information Causes Corrective Actions

No. Type Code

- The washing heater in the tub has an error.

(Contact error, temperature sensor fault)
- The connector is connected incorrectly or is
disconnected.
- If the water level sensor operates without water
TC1 because the water is frozen or for any other reason • Washing temperature
and the temperature sensor engaged at the sensor check
bottom to prevent overheating for the washing • Dry temperature sensor
heater detects a temperature of 100 to 150 ˚C, the
check
Temperature washing machine turns the input power off.
• Dry condensing temperature
12
Sensor - The temperature sensor for the duct assy fan sensor check
housing is faulty. (A sensor fault such as an internal • Problems caused by the
TC2 short-circuit or wire disconnection) main PBA fault
- The connector is out of place or has a contact • Problems caused by the
error. freezing in winter

- Occur Duct condensing temperature sensor

when is OPEN
TC3 - This occurs when the duct condensing
temperature sensor has a wire disconnected or is
short-circuited.

- As laundry causes this error, check the laundry.

13 UNBALANCE Ub - Find the reason for the unbalance and solve it • This occurs by laundry
as directed in the user manual.

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Troubleshooting by Error Code

Information Information Causes Corrective Actions

No. Type Code
• Check the consumer’s
power conditions.
: Make sure to check the
operating voltage.
• Connect a tester to the
internal power terminals
during the Boil or Dry
• Power condition fault.
operations and observe the
• An error occurs when under or over voltage is washing machine’s operation
UC
14 Power supplied. carefully.
(9C)
• plug receptacle is used : Check the voltages. (An
error occurs when under or
• Main PBA fault (sometimes)
over voltage is supplied.)
: Check whether a plug
receptacle is used. When the
connecting wire is 1m, a
momentary low voltage may
drop up to 10 V
• Main PBA fault (sometimes)

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Troubleshooting by Error Code
Information Information Causes Corrective Actions
No. Type Code
Check the wire connections.
Replace if necessary.
1. Check the wire connections.
• Error detected in the Mems PBA or data error
15 Mems PBA 8C 2. Replace the Mems PBA.
detected.
3. Main PBA wire connection
error or PBA’s silver nano part
malfunction. Replace if
necessary.
- A switch contact error because of a deformation
of the add door switch.
- When the add door is pulled by force.
• Add door open/close switch
DDC/ddC - This occurs in the Boil wash because the add fault
door is pushed due to a pressure difference from • Main PBA fault
internal temperature changes.
16 Add Door - S/W contact fault because of LID TC “L”
transformation.
- The Add Door lock switch terminal is connected
incorrectly.
- The Add Door lock switch terminal is broken. • Add door lock switch fault
DC3
- This occurs intermittently because of an electric • Main PBA fault
wire leakage.
- Main PBA fault

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Troubleshooting by Error Code

Information Information Causes Corrective Actions

No. Type Code

6C1 The input arrest of the detergent motor is sensed.

The non-
6C2
operation of the detergent motor is sensed.

The input arrest of the fabric softener motor is sens

6C3
ed.
Check the wire and if
The non- necessary replace it.
17 Auto Dispense 6C4 operation of the fabric softener motor is sensed. 1. Check Wire connection
2. Replace Assy Pump
The motor motion perception sensor fault
6C5

6C6 The detergent level perception sensor fault

6C7 The fabric softener level perception sensor fault

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Circuit & Wiring Diagram

Main PCB

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Troubleshooting Top Symptoms

■ When the selection switch is pressed, the picture display is Turned on but no buzzer
sounds or pictures are not displayed.

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Troubleshooting Top Symptoms

■ The picture display that is not selected is Turned on.

■ The selector switch is pressed, but the buzzer does not sound and the picture display is
not lit.

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Troubleshooting Top Symptoms

■ Water supply is not supplied.

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Troubleshooting Top Symptoms

■ Washing does not start and the water supply is not supplied.

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Troubleshooting Top Symptoms

■ The water supply does not stop and Washing starts immediately.

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Troubleshooting Top Symptoms

■ Drum dose not rotate during washing.

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Troubleshooting Top Symptoms

■ Check sound is generated during washing.

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Product Specifications

Components Check

Drain Motor BLDC Motor Wash Heater

Unplug the connector and read Checking resistance of motor

<Heater>
resistance at the terminals on Drain - Measure resistance among U-V,
Pump Read resistance at the squares
: Should be ① 219.6 to 257.8 ② 170.2 V-W,U-W after disassemble connector
: Should be 24.6~27.8Ω
to 208 Ω by means of multi tester
- Resistance Spec : 2.0 ~ 5.0 Ω

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Product Specifications

Components Check

Door Lock S/W Water Level Sensor Water Valve

※ Bobbin Color
AC valve : Yellow
DC valve : White

Check the resistance for the water

Measure resistance between the supply valve.
Measure Frequency at
center terminal (Common) and each . Resistance
two terminals of each end - AC valve : 3.6 to 4.4kΩ between two
of the outer two terminals terminals of each solenoid
: Should be approx. 25.0KHz
: Should be 155~200Ω - DC valve : 15.57 to 19.03Ω between
(with no load) two terminal of each solenoid
( In state of pushing slider)

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Practical Session – 90 mins

Topics for Practical session

Troubleshooting Front Load WM(SpaceMax)

1. Top Symptoms Troubleshooting
2. Part Checking Process
3. Error Code Diagnosis (Create Scenario)
4. Disassembly & Assembly process of Front Load
Washing Machine

Hands on session

“Let Us Do It Now”
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Samsung Front Load WM (Bespoke)
Technical Troubleshooting

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Product Specifications

Model WD21B6400KV/TL

Type Type Front Loading Washinig Machine

Power 220/50
Washing Type Washing Type Drum-Type
Spin Type Spin Type Centrifugal Dehydration Type
Water Pressure 0.05~0.78 Mpa (0.5 ~ 8 kgf/cm2)
Dimensions (W x D x H) (mm) 686*796*984
Weight (Non Packing)
98
Weight (Packing)
101
Washing Capacity (kg) 21kg

Drying Capacity (kg) 12kg

Standard Power Consumption Washing and Heating: 2100-2500W

Dry: 2100-2500W

Check Point Spec. Tolerance, permissible

RESISTANCE [ohm] 10.8 ± 5%
H/Sensor Delay Time [ms] 4.15 ± 0.2
± 0.2
DD MOTOR H/Sensor on time [ms] 8.3
Hall A_EMF Delay Time [ms] 1.88 ± 0.185
STATOR O.D [mm] 273 ± 0.3
BACK-EMF [V] @150RPM 78 ±2.0
ROTOR RUNOUT [mm] In-Diameter: Less than 0.5, Vertical: Less than 1.0
ROTOR IN-DIAMETER [mm] Φ275 ± 0.3

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Disassembly & Assembly Process

TOOLS FOR DISASSEMBLY AND REASSEMBLY

Tool Type Remark

10mm Heater(1),Tub(16), Fixer screw(5), Motor(1), Balance(5),

Box driver 13mm Shock Absorber (2 holes each in left/right),
19mm Pulley hole(1ea) ,Damper(oil)(2), Damper(friction 1)

10mm
Double-ended
13mm Substitute possibility as box driver Leg
spanner
19mm

A Tool for protecting empty turning of bolt or abrasion

Vice pliers
from using box driver For disassembly of Spin Drum

For more detail

kindly refer the
attached PDF
Others
Common tools for the after service.
(Screwdriver, Nipper, Long nose pliers)

If you want to do assembly, follow the reverse order

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Troubleshooting by Error Code

Inspection Inspection Reason Inspection method Inspection photo and supplementary instruction
items code

• Check contact condition of water level

sensor wiring terminal and if wiring falls
• Check if water level off.
sensor is good. • Abnormal operation occurs when water
• Check if water level level sensor material is wrongly used, th
Check sensor terminal falls erefore
d
material code must be confirme
water level 1C off. before use (abnormal operation).
sensor • Check if water level • If water level sensor itself is not good, Check frequency of water level sensor.
sensor hose is bent. it has to be changed.
- Check when water level sensor is connected with c
• Occur when main • If failure is not resolved yet after onnector.
PCB is not good. corresponding measures have been - frequency band: about [25.4 KHz ] under the
taken for above items, please change condition of no load.
PBA.

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Troubleshooting by Error Code

Inspection Inspection Inspection photo and

items code Reason Inspection method supplementary Inspection items
instruction
► DD MOTOR
Confirm the resistance of MAIN
PCB MOTOR.
Confirm the resistance of (4PIN
terminal, 1~3, 1~4 PIN) :about 2~4
㏁.
• Washing Test when power On.
motor itself • Check contact condition of motor
not good. connector terminal and if wiring
3C falls off. ► Confirm resistance of No.1 and 4
3C1 • Hall sensor of of WIRE on UNIVERSAL MOTOR
washing motor • For 3C1, it may occur due to exces TACHO SENSOR.
3C2 not good. sive laundry causing overload.
- Confirm resistance:
3C3 • Washing • When performance of Hall sensor
terminal is not good, change Hall 40~45Ω or so
Check 3C4 motor /Hall
motor sensor has con sensor. (normal).
3C5 nector • Check if stator of motor cover is da
3C6 • Washing maged. ► Test voltage of No.2
motor Rotor • Check if coil is broken by foreign b and 3 of WIRE PIN
3C7 Stator not ody. pm 3-phase MOTOR HALL
3C8 good.
• If PBA control circuit is not good, c SENSOR.
• Main PCB not hange PBA. But barrel rotating condition shall
good.
be replayed. (turn barrel with han
d).
Confirm voltage:
confirm voltage is about 3V~12V.
(Voltage may vary with speed chan
ge of barrel)

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Troubleshooting by Error Code

Inspection Inspection Reason Inspection method Inspection photo and Inspection items
items code supplementary instruction

• When water feed pipe broken, change feed 1. Confirm resistance of

• Occur when feed valve valve door . feed valve door .
door itself not good .
• Confirm if it is due to block by foreign bod - Resistance : between feed
Check 4C • Occur when main PCB y in feed valve door , or check if water feed valve door terminal
water feed not good. can continue and take measures. 4.0~5.0Ω.
4C2
• Occur when freezing in • check if water feed failure is due to freezing 2. Confirm if there is foreig
winter causing adverse in winter. n body in partition board
condition. in feed valve door.
• When PBA Relay fails，change PBA.

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Troubleshooting by Error Code

Inspection Inspection Reason Inspection method Inspection photo and Inspection items
items code supplementary instruction

► DRAIN motor
(DRAIN MOTOR)
confirm resistance :
Resistance between feed v
alve door terminal is abou
t 6.3 Ω.
• Occur when drain pump • Check if drain pump motor is restricted by
itself not good. foreign body .
• Occur due to freezing in • check automatic drain by the same method.
winter causing bad condi • Check if wiring falls off or broken.
Check drain 5C tion.
• Change if failure occurs intermittently when
• Confirm if foreign body i water temperature in barrel is high.
s in drain pump.
• When motor is restricted due to freezing in
• Occur when main PCB is winter , confirm repair method for freezing a
not good. nd take countermeasure.
► drain pump
(DRAIN PUMP)
Confirm resistance:
Resistance between feed v
alve door terminal is abou
t174 Ω.

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Troubleshooting by Error Code

Inspection Inspection Reason Inspection method Inspection photo and Inspection items
items code supplementary instruction

• Check if S/W and TACT S/W is pressed .

• Check if Screw for fixing Sub PBA is over Check contact point of
• Occur when press Control panel button and
Check power button . tightened. If it is over tightened, loose one Tact.
abnormality loop to complete repair.
of switch BC2 • Occur when press - A GAP must exist between
button except power • When main PBA switching IC ON, OFF S/W Control panel
(main PCB BC3 button. is not good, change PBA. button and Micro.
relay After 30 seconds , check if
abnormal) • Occur when main PCB • When main RELAY wiring falls off,
relay is not good. BE3 Error will occur. So after checking there is not good
wire and no abnormality is found, change m condition.
ain PBA.

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Troubleshooting by Error Code

Inspection Inspection Reason Inspection method Inspection photo and supplementary instruction
items code

Check drying cooling.

• Occur when drying cooling is not satisfacto
ry.
• Occur when drying cooling temperature se Confirm resistance of Heate
nsor is not good heater has electric short. r (take measures if perform
• Check if washing ance is not good).
temperature sensor is Confirm voltage of red/blu
Check CC good. Check drain cooling. e terminal of Heater during
cooling washing.
• PL accident preventative • When draining，water temperature is foun
instruction d to increase to 50 degree abnormally, so c Confirm 27±10% for
heck drain water temperature. terminal confirm voltage of
• When water temperature is normal, heater.
washing heater temperature sensor is not
good, thus change washing heater decisive
ly . When washing heater , take care to prev
ent water leakage.

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Troubleshooting by Error Code

Inspection Inspection Reason Inspection method Inspection photo and supplementary instruction
items code

► TYPE 1
Confirm door lock switch
voltage.
After power is On, start
key is in condition of not i
• Confirm if some bad condition occurs durin nput, check door switch ).
g boiling Course when checking DC.
•Occur when door lock sw - find DOOR is open, then lock the door.
DC itch is not good.
• As power 220V is directly connected, connec
DC1 • Drain pump not good. t power cable.
Check door • Confirm if Duct fan • Confirm wire is broken or failure of
DC2 motor is good. insulation, and repair.
•Occur when main PCB is • If door S/W individual part is not good，cha
not good. nge it.
• If main PBA door lock sensing circuit is not g ► TYPE 2
ood，change it.
The resistance tested for
No. 3 and 5 for DOOR
LOCK SWITCH is about
949Ω.

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Troubleshooting by Error Code

Inspection Inspection Reason Inspection method Inspection photo and supplementary instruction
items code

Confirm normal resistance w

hen door switch button is pr
essed.
• Appearance of DDC checking information
signifies Add Window found to be open, so l
ock the door normally.
• Add Window lock switch • Confirm operation of modules of Add
DDC not good. Window Barrier, Lock are normal.
Check door • Connector is bent. Confirm if information of Lock normal start is g
DC3 ained when Open sensing switch and Barrier
• main PCB is not good， are pressed to operate.
• When main PBA door sensing circuit is not
good, or fault related to connector appears, Confirm resistance of door
change or repair. motor. Confirm normal test
when (1-2 pin 46.57±15Ω)
Lock stroke is protruding.(Co
nfirm normal resistance 3-
4/3-5 pin).

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Troubleshooting by Error Code

Inspection Inspection Reason Inspection method Inspection photo and supplementary instruction
items code

► TYPE 1
Check working condition
of drying fan motor.
When drying course is ex
ecuted, confirm voltage of
fan motor.

• Confirm wire of drying motor is broken or ins

ulation is damaged.
• Fan motor of Drying mot •Confirm if connector contact is not good or fa
Check drying or is not good. lls off.
Duct fan FC
motor • Occur when main PCB is • When start capacitor’s performance is not go
not good. od, though it can still normally rotate, start
capacitor operate unstably, so change or rep
air is required.

► TYPE 2
Resistance test for
TERMINAL on both ends
of AIR WASH MOTOR is
about 298Ω.

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Troubleshooting by Error Code

Inspection Inspection Reason Inspection method Inspection photo and supplementary instruction
items code

► DRAIN PUMP TYPE

(automatic drain)
Confirm if foreign body is
in hose.
•Confirm water leakage. • Check if water leaks from the bottom and Confirm of there is under
check Hose, Valve, Tub connection part, etc, t wear , Wire, coin and othe
• When foreign body exis hen take measures. r foreign body .
ts in DV CASE , associate
Check water LC d bad condition occurs. • During automatic drain, when foreign body
leakage exists in drain hose, water will leak, so clean f
• Water leaks due to bad oreign body and make service.
condition of hose and
bad connection of parts • When floor drain motor doesn’t work well, ch
of the product. ange it.

► PUMP TYPE
Check if water leaks from
the bottom and check
leakage condition of Hose,
Valve, Tub connection par
t, etc.

141 / 160
Troubleshooting by Error Code

Inspection Inspection Reason Inspection method Inspection photo and supplementary instruction
items code

• When water level sensor’s performance is not

good causing fault, change it. Check hose connecting wate
• Occur when water level •Adverse condition occurs due to hose crack r level sensor.
Check sensor itself not good. or penetration, so check hose condition thoro
overflow OC Check if hose is bent, crac
• Freezing in winter leads t ughly.
o bad condition. • Freezing in winter causes poor water level ked or damaged and other b
sensing ，so refer to method of removing ice ad conditions.
for repair.

• Check consumer’s power supply condition

: Check working voltage under balance
condition.
• Power not good • During operation course of boiling or drying,
connect tester with internal power terminal a
• low current or over curre nd observe closely operation condition of wa
Check power - nt shing machine. -
• use socket. : Confirm voltage (low voltage or over voltag
e may cause fault)
• Check main PBA. : Check if socket is used. When distribution c
able is 1m instant lowest voltage may decre
ase to 10 V.
• main PBA failure.

• Confirm DC voltage of main PBA . When fail

Check main ure occurs, change PBA. -
PBA - PBA failure - Normal: Approx 12V
- Normal: Approx 5V

142 / 160
Troubleshooting by Error Code
Inspection Inspection Reason Inspection method Inspection photo and supplementary instruction
items code

• Check wiring between main PBA and Sub PBA ,

and contact condition of terminal , then take meas
• Signal sensing between PCB and SUB PCB ures.
Check is not good. • Check if wiring is broken and then take measures.
communication AC
• Wire contact condition between main PCB • Check if damp causes short circuit of Sub PBA.
and Sub PCB is not good.
• Change when communication circuit of main PBA
is not good.

• Confirm washing heater wire is broken and

• Heater itself is not good. change.
HC • Temperature sensor in the center of drying - Check if HC, HC1 have adverse condition.
heater is not good. • Overheat temperature sensor of drying heater or
Check heater HC1
• Occur when steaming function is not good. Air Wash heater is not good，so change sensor.
HC2 - Check if HC2 has bad condition.
• Adverse condition occurs due to freezing
in winter. • If steam heater is not good，change it.
- Check if HC3 has bad condition.
• Confirm connector of washing heater
temperature sensor falls off and repair.
• Performance of washing heater temperature
• Check if temperature sensor is good. sensor is not good，so change it.
-Check if tC1 has bad condition.
• Check if drying temperature sensor is
good. • Confirm connector of washing heater
TC1 temperature sensor falls off and repair.
temperature TC2 • Check if there is drying condensation
sensor check temperature sensor. • Performance of washing heater temperature
TC3 sensor is not good，so change it.
• Occur when main PCB is not good. -Check if tC2 has bad condition.
• Adverse condition occurs due to freezing •Confirm Duct condensation temperature sensor
in winter. connector falls off and repair.
•Performance of duct condensation temperature
sensor is not good，so change it.
- Check if tC3 has bad condition.

143 / 160
Troubleshooting by Error Code

Inspection Inspection Reason Inspection method Inspection photo and supplementary instruction
items code

• Check the type of laundr

y and confirm if the cond
ition is unbalance.
Check • Occur when motor Hall sensor is not good. - You must confirm if it i
unbalance UB s small amount of laundr
• Laundry leads to bad condition
y with great water absorb
ance. Strictly follow the u
ser manual to operate.

• Open detergent box and

then close.
• Detach detergent box an
Check d clean HOUSING
detergent SDC • Detergent box doesn’t contact well. CONNECTOR, then retry.
box If problem exists，change
subordinate material of
ASSY DRAWER, i.e. ASSY
PUMP DRAIN.

• Automatic dispensing motor of detergent • Press washing button ，

is restricted, when detergent automati
Check • Wiring of automatic dispensing motor of c dispensing is working，
detergent 6C detergent is not good. check if motor starts.
box motor
• Automatic dispensing motor of detergent • If it fails to start, change
doesn’t start. ASSY PUMP DRAIN.

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Circuit & Wiring Diagram

Main PCB

: Pin #1

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Self Diagnosis and Troubleshooting

Smart Install

▶ This feature allows the technician to quickly check the overall condition of the washing
machine.

How to start Smart Inst all

▶ Plug the washing machine in to a power outlet, press the power button to turn on the
washing machine.
▶ Set the timer to 『17:00』.
▶ Press the Start/Pause button for 7 seconds, and the display will show 『AS』 indicating
that you have entered the Smart Install mode.
▶ While the display is in the 『AS』 mode, press the Start/Pause button to begin auto mode.
▶ Press the Reserve button in the 『AS』 mode to enter manual mode.
▶ The Smart Install mode can only be exited with the power button.

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Product Specifications
Components Check

Drain Motor DD MOTOR (Motor Driving IC) Wash Heater

Confirm Heater resistance (take measure

of this item when performance is not go
Confirm resistance: between feed valve Confirm MAIN PCB MOTOR resistance od.)
door terminal. (4PIN terminal between 1~3, 1~4 PIN) Confirm voltage of Red/Blue terminal of
Resistance is about 174 Ω. Heater during washing.
Confirm resistance: about 2~4 ㏁ ，
Confirm between two terminals 27±10%
Test when power is On.
and confirm heater voltage.

147 / 160
Product Specifications

Components Check

Door Lock S/W Check water level sensor Water Valve

1. Confirm feed valve door resistance

- resistance : resistance between feed valv
Confirm resistance of WIRE PIN on e door terminals is about 4.0~5.0Ω.
the side of TACHO SENSOR. 2. Confirm foreign body on internal partiti
Test resistance of No. 3 and No. 5 of
DOOR LOCK SWITCH which is about - confirm resistance : about on board part of feed valve.
949Ω. 40~45Ω (normal)
- AC valve : 3.6 to 4.4kΩ between two
terminals of each solenoid
- DC valve : 15.57 to 19.03Ω between
two terminal of each solenoid

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Practical Session – 90 mins

Topics for Practical session

Troubleshooting Front Load WM(Bespoke)

1. Top Symptoms Troubleshooting
2. Part Checking Process
3. Error Code Diagnosis (Create Scenario)
4. Disassembly & Assembly process of Front Load
Washing Machine

Hands on session

“Let Us Do It Now”
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Tea Break – 7.5 mins

Only for Classroom Training

150 / 160
NDF (No Defect Found) Solutions

Symptom Check Points/Solution

•If machine Does not turn on •Check power connection

•Check if door is not closed properly

•Check if Sufficient water pressure is there or not
•If machine does not start
•Child Lock might have activated
•Check, if the machine is there in Standby mode.

•Check if Sufficient water pressure is there or not

•If Water is not supplied into the
•Clean the filter net.
machine
•Straighten the water supply hoses.

•Detergent remains in the automatic •Check if Sufficient water pressure is there or not
dispenser •Remove and clean the detergent drawer

151 / 160
NDF (No Defect Found) Solutions

Symptom Check Points / Solution

•Set machine on a leveled floor.

•Machine vibrates excessively •Adjust legs to level the washing machine
or makes noise •Check laundry load balance
•Humming is produced normally during operation.

•If machine does not drain or •Electrical voltage should be normal.

spin •Install drain hose properly.
• Close the door

•Use High or Extra High spin speed.

•If Load is wet at the end of
(Applicable model only)
the cycle.
•Repeat the spin cycle (If above option is not available)
•Avoid using spin cycle for small loads (one or two items)

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NDF (No Defect Found) Solutions

Symptom Check Points / Solution

•If water leakage from machine •Check hose are perfectly connected and not kinked
•Avoid overloading of clothes Use high efficiency (HE) detergent

•If there are Stains on clothes •Clean filters and tub before start washing

•If machine has odors •Run cleansing cycles.

•Dry the washing machine interior after every cycle

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HASS Tool

 HASS Tool
 HASS (Home Appliance Smart Service) is a mobile
application for Samsung Home Appliance products, i.e. REF,
WM, RAC, MWO, Air dresser, & Robotic Vacuum Cleaner etc.
 It is a user friendly software/Jig that supports engineers in
diagnosis and OQC in Repair, Installation and Demo calls.

 Benefits
 HASS is a diagnosis tool that provides a Smart system for
problem diagnosis and technical solution tips for Service Download url : [Link]

Engineer’s.
 HASS is a useful application for collecting more accurate and
reliable data of product in the field. Videos :
 It will be helpful for more accurate analysis of defects,  Installation HASS Guidelines (Wireless) Video_HA English
resulting in faster product improvement.  How to Use HASS Tool ver English

Note: Always ensure to use the latest SW version of the HASS tool.

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Symptom Based Expected Parts Required
Washing Machine Front Load: Symptom Vs Suggested parts

Product Symptom Recommended parts

- Assy. Kit / Assy. PCB Main / Assy. PCB display

No power
- Valve water
- Pressure sensor
- Drain pump
Drain / No draining / Draining noise - Valve water
- Pressure sensor

Front - Assy. Kit. / Assy. PCB Main / Assy. PCB display

load No agitation / No spinning
- Valve water
- Pressure sensor
- Door switch lock
Error message occurs - Valve water
- Pressure sensor
- Valve water
Water not flow / No water supply / Water
flow rate slow. - Pressure sensor

155 / 160
Videos List

How to Resolve Drain Blockage Issue in Twin Tub Washing Machine Discussion
How to Resolve Noise Issue during Spin Cycle in Samsung Top Load Washing Machine

How to Resolve Noise or Vibration issue in Samsung Top load WM

How to Resolve No Power Issue in Samsung Washing Machine

How to Resolve Water Leakage Issue in Samsung Top Load WM

How to Troubleshoot No Water Supply Issue in Samsung Top Load Washing Machine

How to Troubleshoot 5C Error in Samsung Top Load Washing Machine

How to Clean Debris filter in Samsung Front Load WM

How to Resolve Wash Quality Issue in Samsung Top Load Washing Machine

156 / 160
Latest ESGs

ESG20201031 2020 WM Top Symptoms Troubleshooting Guide

Discussion
ESG20210324+HASS_Guidelines+on+Overall+check+up

ESG20210805+HASS_Enable+location+tag

ESG 20191016 HASS Guidelines for effective usage

ESG+20211027+HASS+usage+in+Dryer+models

ESG+20210917+HASS_B+and+C+type+connector+kit+part+codes

ESG20200408_Quick+Repair_Diagnostic+Tips_Top+load+WM

ESG20200409_Quick+Repair_Diagnostic+Tips_Twin+Tub+WM

ESG20230509 WM ‘Assy. Clean Filter’ Usage guide & System process

ESG_20230525_FATL_WM 4C Error & Continuous water supply in WA4000B series

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Wrap Up Session – 10 mins

158 / 160
Feedback Session

159 / 160
Thank You