Overview

Compass overview

Download & Install Compass

Download & install Compass application

Configuration &
Administration
Configure Compass & manage system

Launch Exam / Exam

Pathway
Candidate flow

Appendix A: Support
Contact support, troubleshooting

Appendix B: Program Info

Program specific information

Note: Compass for Windows User Guide

Use the links in this sidebar to
navigate through the document. Certiport exam delivery system (Windows only)

© Copyright 1996-2024 Pearson Education Inc. or its affiliate(s). All rights reserved.
Property of Pearson VUE 24.10.22 / October 2024 1
 Overview
Guide Overview
Roles

Symbols Compass® is Certiport’s exclusive exam delivery

system that provides a state-of-the-art experience
Technical requirements to Test Candidates through a secure browser.
The Compass for Windows software delivers a simple
Administrator rights and easy way to launch a Certiport certification exam in
multiple languages using local software licenses.
Note: Compass’ lightweight technology reduces the size and
Use the links in this sidebar and number of downloads and provides a simple, user-
at the bottom of the page to friendly interface, while continuing to access the same
navigate through the document. Certiport tools and services currently available in the
Certiport Portal. Compass for Windows is intended to
be used in-person at a Certiport Authorized Testing
Center (CATC) with the Proctor and the Test Candidate in the same room.

This document explains how Administrators download and install Compass onto
candidate workstations prior to a testing event. It also explains how Test Candidates sign
up for exams and select the payment type. Proctors then authorize the exams to start,
and Test Candidates begin and complete their exams.

Tip
If you do not have the means to deliver our Live-in-the-Application (LITA)
exams, please check out our Compass Cloud delivery model.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 2

 Overview
Roles
Roles Actions performed by the IT administrator

Symbols Actions performed by the Certiport Organization Administrator

Technical requirements Actions performed by the Proctor

Microsoft Office Shared Actions performed by the Test Candidate

License

Administrator rights
Symbols in this document
Additional notes for users

Warnings for users

Tips for users

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 3

 Overview
Technical requirements
The Exam delivery workstation must meet the minimum requirements to deliver
Roles an exam. See the Compass for Windows Technical Requirements on the Certiport
website for details.
Symbols

Technical requirements
Microsoft Office shared license
Microsoft Office Shared If your Certiport Authorized Testing Center (CATC) employs a shared license
License model for the Microsoft Office software (required to be locally installed on the
testing workstation when administering MOS Live-in-the-Application/LITA exams), please
Administrator rights see the section in this document under the exam launch pathway.

Administrator rights
Local Windows Administrator rights are required to install Compass, configure
the settings, and administer local exams. For even more detail on why local Admin
rights are required, see the Admin Rights guide.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 4

 Download & Install
Compass
Download & Install Compass
Download the installer
This section of the document describes how to download the installer from the Certiport
Install Compass website and how to install the Compass application on the exam delivery workstations.
Note:
Use the links in this sidebar and
at the bottom of the page to
navigate through the document.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 5

 Download & Install
Download the installer
Compass The Organization Administrator or Organization Member (associated to
an authorized testing center) must download the Compass installer.
Download the installer
1. Open a web browser and navigate to [Link] and log in as
an Organization Administrator (or Organization Member).
Install Compass
Note
A Certiport Org Admin or Org Member can download the installer, but
a local Windows Administrator is required to install it.

2. Select the Exam Delivery tab and then select Compass.

3. Click the Download Compass (for Windows) button.

4. Open Windows Explorer and navigate to the Downloads directory.

5. Select the Compass_Setup.exe installer and Move it to the workstation’s desktop.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 6

 Download & Install
Install Compass
Compass The Certiport Authorized Test Center IT Administrator installs the Compass
application on each exam delivery workstation (local Admin rights required).
Download the installer
This section of the document describes how to install Compass
Install Compass Note on individual exam delivery workstations, one at a time. IT Administrators
have various options for mass deploying Compass to multiple
workstations. See the Compass Mass Deployment for Windows document
for details (for advanced users only).

1. Locate the Compass_Setup.exe file on the desktop and hit the Enter key on
the keyboard or double-click it to launch the executable.
2. Click Yes in the User Account Control dialog box.
3. Select the desired Language from the drop-down list and click Next.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 7

 4. Ensure the install path is C:\Certiport\Compass. Click Next.
Download & Install
Compass

Download the installer

Install Compass

5. Click the Finish button once the installation is complete.

A shortcut to launch Compass is placed on the desktop.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 8

 Configuration &
Administration
Configuration & Administration
Configure test center settings This section describes all the processes that must be performed by the IT Administrator or
the Organization Administrator. These procedures include:
System check  Configuring the test center settings, including:
• Setting the server type
Understand Online vs. Local
• Selecting the testing center
Manage exams • Selecting the user interface language
• Setting the Windows administration credentials in advance preventing the Test
Inventory
Candidate from exploiting the credentials
• Configuring the LAN settings for test center updates
Run system updates
• Configuring the test center update frequency
Import/export update utility • Configuring the proxy settings for how Compass will connect through a proxy
server
Note:
Use the links in this sidebar and at  Performing system checks
the bottom of the page to navigate  Managing exams to be delivered at the test center
through the document.
 Managing the inventory at the test center
 Running test system updates
 Exporting and importing updates at the test center
 Logging out of the system

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 9

 Config & Administration Configure test center settings
Configure test center settings The IT Administrator configures all the desired test center settings. Follow
the instructions in this section to configure the server, testing center, user
Set server type interface language, admin credentials, LAN settings, update frequency, and
Select testing center proxy server. The IT Admin must also be a Certiport Organization Administrator.
1. Select the Compass short-cut and hit Enter on the keyboard, or double-click
Select UI language
the short-cut with the mouse to launch Compass.
Set admin credentials

Configure LAN settings

Configure update frequency The login page opens.

An Org Admin
In Pathway updates associated to a CATC
Configure proxy settings
must populate the
settings upon initial log
Finalize settings in, including selection of
CertiportNow button
a Certiport Authorized
Testing Center (CATC).
Understand Online vs. Local
(See Select the testing
Manage exams center for details.)

Inventory

Run system updates

2. Enter your Organization Administrator Username and Password, and click the Login
Import/export update utility button, and the Settings are displayed.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 10

 3. The Settings menu is displayed.
Config & Administration

Configure test center settings

Set server type

Select testing center

Select UI language

Set admin credentials

Configure LAN settings

Configure update frequency

In Pathway updates

Configure proxy settings

Finalize settings

CertiportNow button

Understand Online vs. Local

Manage exams

Inventory Note Changing anything in the Settings menu will require a restart of the
Run system updates Compass application. LAN settings could take increased time to restart
while they establish, test connections, and/or look for updates.
Import/export update utility

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 11

 Set the server type
Config & Administration
The IT Administrator selects which server the test center is connecting to.
Configure test center settings The Default should be Production Server unless otherwise instructed by
Set server type Certiport.
Ensure the Production Server option (default) is selected in the Server section.
Select testing center

Select UI language

Set admin credentials

Configure LAN settings

Configure update frequency

In Pathway updates

Configure proxy settings

Finalize settings

CertiportNow button

Understand Online vs. Local Select the testing center

Manage exams The IT Administrator must select their test center to associate the software with
your CATC.
Inventory

Run system updates

1. Scroll down to the Testing Center section.
Import/export update utility

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 12

 2. Select the Certiport ID drop-down list and select your test center in the list.
Config & Administration

Configure test center settings

Set server type

TEST Account (00000000)
Select testing center

Select UI language

Set admin credentials

Select the user interface language
Configure LAN settings
The IT Administrator must select the language in which they want the user
Configure update frequency
interface of Compass to appear. This will also set the exam language (if the
In Pathway updates exam has been translated in that same language – see release calendar).

Configure proxy settings

Finalize settings 1. Scroll down to the Language section.

2. Select the desired Language from the drop-down list.
CertiportNow button

Understand Online vs. Local

Manage exams

Inventory

Run system updates

Import/export update utility

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 13

 Set admin credentials
Config & Administration
The IT Administrator can choose to store the Windows Admin credentials (a.k.a.
Configure test center settings impersonation). Instead of having Test Candidates use a Windows Admin login
Set server type on their workstation, this setting allows you to populate the admin credentials
in advance and only applies them to the Compass software, which allows the Test
Select testing center Candidate to remain on a limited Windows user account.
Select UI language 1. Scroll down to the Admin Credentials section.

Set admin credentials 2. Enter the Windows Domain name (optional).

3. Enter the Windows Admin Username.
Configure LAN settings
Enter the Windows Admin Password.
Configure update frequency

In Pathway updates

Configure proxy settings

Finalize settings

CertiportNow button

Understand Online vs. Local

Manage exams

Inventory

Run system updates

Import/export update utility

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 14

 Configure LAN settings (optional)
Config & Administration
The IT Administrator can configure the LAN settings if they wish to employ this
Configure test center settings feature. LAN Mode allows updates to be distributed with your institution’s local
Set server type network, making it easier for CATCs with limited bandwidth to stay up to date.
CATCs with very large testing labs also save time since updates are distributed
Select testing center automatically whenever new updates are released. A single computer at your institution is
designated as the “Compass Server”, to which both system and applicable exam content
Select UI language
updates are downloaded via the internet. All exam delivery workstations are then
Set admin credentials designated as “Compass Clients”, which connect to the Compass Server locally, and
automatically checks and obtains any new updates whenever the Compass software
Configure LAN settings
is launched.
Configure update frequency 1. Scroll down to the LAN Settings section.
In Pathway updates

Configure proxy settings

Finalize settings

CertiportNow button

Understand Online vs. Local

Manage exams

Inventory

Run system updates

Import/export update utility

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 15

 2. Select one of the three configuration options:
Config & Administration • Stand Alone: This is the default option. Use this configuration if you do not
want to employ the features of the LAN Solution feature.
Configure test center settings
• Compass Server: Select this option for the sole computer designated to receive
Set server type all updates via the internet, then distribute them via the LAN. (The workstation
Select testing center designated as the Server cannot administer exams.)
• Compass Client: Select this option for all remaining exam delivery workstations.
Select UI language
They only look to the Compass Server when any new updates are detected, they
Set admin credentials do not connect online.

Configure LAN settings 3. Set the Compass Server settings. Stand Alone

Configure update frequency

In Pathway updates
Server
Configure proxy settings

Finalize settings

CertiportNow button Client

Understand Online vs. Local

Manage exams

Inventory  You can see what mode you are in with the System
Run system updates Check feature or by identifying the icons shown
above in the footer of the Compass application.
Import/export update utility

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 16

 a. You may specify an IP Address, NetBIOS name, or FQDN you wish to use as
Config & Administration the Server Address. (When using a name: If you are on a domain network,
use the Fully Qualified Domain Name. If not, then you must use the Machine
Configure test center settings Name.)

Set server type b. Specify a Server Port number within the private range (49152 – 65535).

Select testing center 4. After designating a Compass Server, set the Compass Client settings.

Select UI language

Set admin credentials

Configure LAN settings

Configure update frequency

In Pathway updates

Configure proxy settings

Finalize settings

CertiportNow button

Understand Online vs. Local

Manage exams a. Type in the IP Address or Name specified in the Compass Server settings.

Inventory b. Type in the Server Port number specified in the Compass Server settings.
c. Click the Test Connection button to verify communication.
Run system updates
5. Repeat the Compass Client settings on all lab workstations.
Import/export update utility

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 17

 If the Client cannot find a path to the Server, you will get a connection error.
Config & Administration

Configure test center settings

Set server type

Select testing center

Select UI language

Set admin credentials

Configure update frequency
Configure LAN settings
The IT Administrator can configure the auto update interval. You may determine
Configure update frequency how often you want to check for exam content updates.
In Pathway updates

Configure proxy settings 1. Scroll down to the Updates section.

Finalize settings

CertiportNow button

Understand Online vs. Local

Manage exams

Inventory

Run system updates

Import/export update utility

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 18

 2. Select how frequently you want to run Updates: Daily, Weekly, or Manual.
Config & Administration 3. Identify the time of day you want to run the updates. Use the following 24-hour
format: HH:MM
Configure test center settings
• Daily: Every 24 hours at the specified update time
Set server type
• Weekly: Every 7 days at the specified update time
Select testing center
• Manual: Notifies the Admin that updates are available and indicates the nature
Select UI language of any pending updates via the Updates menu. CATCs employing a manual
frequency must manage updates on an individual basis for all workstations
Set admin credentials in the lab.
Configure LAN settings
Note The time displayed in the updates section defaults to the time that
Configure update frequency Compass was installed. When employing LAN Mode, the server updates at
the frequency specified in the settings, while the clients check for updates
In Pathway updates
present on the server whenever the software is launched.
Configure proxy settings

Finalize settings
Note All exam content downloaded to the Compass Server will be pushed to
CertiportNow button
each Compass Client machine, even if those machines do not have the
Understand Online vs. Local required software installed.

Manage exams

Inventory Note Restoration software such as “Deep Freeze” will undo the ongoing
Run system updates application of updates. If your CATC uses restoring software, a thaw space
must be created for Compass. See our FAQs for more information.
Import/export update utility

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 19

 In Pathway updates
Config & Administration
Should an update be available during exam selection, it is downloaded automatically.
Configure test center settings
Since an “In Pathway” update only occurs when a Test Candidate is attempting to launch
Set server type an exam, this type of update can be performed at that exact time without switching to
an Organization Administrator. The exam cannot launch until the update has finished
Select testing center
downloading and installing.
Select UI language

Set admin credentials

Note Updates that may be pending to the Compass software (system updates)
Configure LAN settings do not prevent an exam from being launched, but we recommend you
perform them for the best testing experience.
Configure update frequency

In Pathway updates

Configure proxy settings Note In pathway updates rarely occur in LAN mode, since the workstation
automatically checks, downloads, and installs any pending updates when
Finalize settings
the software is launched. If an update does occur in LAN mode, it will
CertiportNow button download and install as described above.

Understand Online vs. Local

Manage exams

Inventory

Run system updates

Import/export update utility

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 20

 Configure proxy settings
Config & Administration
The IT Administrator can configure how Compass connects if your institution
Configure test center settings employs the use of a proxy server.
Set server type 1. Scroll down to the Proxy section.
Select testing center

Select UI language

Set admin credentials

Configure LAN settings

Configure update frequency

In Pathway updates

Configure proxy settings

Finalize settings

CertiportNow button

Understand Online vs. Local

Manage exams

Inventory Note When a proxy server is used, it may be set up in Windows to allow certain
sites, but also must be set up to allow traffic to [Link].
Run system updates
The proxy settings in both Compass and Windows must be configured.
Import/export update utility Encountering a white screen is indicative of traffic being blocked.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 21

 2. If you will use a proxy server, select the Use a Proxy Server check box.
Config & Administration 3. Type in the IP Address for the proxy server in the Server Address field.

Configure test center settings 4. Type in the Server Port number for the proxy server.
5. Enter the Username, Password, and Confirm Password for the account on the proxy
Set server type
server (optional – you could have a proxy server but not require authentication).
Select testing center

Select UI language Finalize settings

Set admin credentials 1. Click the Save button to apply all settings entered. Compass
Configure LAN settings automatically restarts.
2. Log in again and continue to the Manage exams section.
Configure update frequency

In Pathway updates
CertiportNow service Service Running
Configure proxy settings
At the bottom of most screens is the CertiportNow button, which
Finalize settings manually launches the Windows service if needed.
CertiportNow button This service allows all updates (both System and Exam Content) to
run in the background if Compass is installed, the computer is Service
Understand Online vs. Local
turned on, and has an active internet connection with all Certiport Stopped
Manage exams whitelist IPs accessible.

Inventory In most cases, the service only fails to launch if Compass was not Service
installed as a local Windows Admin. If you have issues with the Restarting
Run system updates service launching, please use the Admin credential store.
Import/export update utility Other icons: The first icon links to our support page, and the middle icon shows which
LAN mode you are in: Stand-Alone (pictured), Compass Server, or Compass Client.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 22

 System check
Config & Administration
The IT Administrator can use the System Check feature to ensure that a number
Configure test center settings of key exam administration elements are in place and ready prior to launching
an exam for the first time. The recommended best practice is to use the System Check
System check every time an exam is launched in case anything has changed on the exam delivery
workstation. Each section can be expanded to check for any issues. In most sections, valid
Understand Online vs. Local items will appear in green text, items that may interrupt testing will appear in orange
text, while outstanding items that will prevent testing appear in red text.
Manage exams

Inventory

Run system updates

Import/export Update utility

Note The technical requirements of Live-in-the-Application delivery may exceed

those of the Compass for Windows software. Please see our Technical
Requirements page for additional information.

Note For detailed information on MOS Live-in-the-Application (LITA) delivery,

please refer to the companion guide. For Adobe LITA, see its program
support page. For Autodesk LITA, see its program support page.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 23

 Certiport Authorized Testing Center (CATC) Check
Config & Administration
This section of the system check connects to your account to ensure that your CATC is
active and there are no outstanding issues with your center’s status. It also checks to
Configure test center settings
ensure that you have at least one associated Proctor.

System check

Understand Online vs. Local

Manage exams

Inventory

Run system updates

Import/export Update utility

If you do not have any associated Proctors,
your status will show as Incomplete, and a
link will appear allowing you to connect to
the Certiport website and assign one.

Note If your CATC is in a status you cannot resolve, please contact Customer
Service. For more info on associating Proctors, please see our Managing
Associations page.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 24

 Program Information Check
Config & Administration
This section of the system check connects to your account and lists your CATC’s current
status for our exam programs. All Certiport programs will be listed, whether you are
Configure test center settings
administering exams in that program or not. You must have an Active status to
administer exams in that program.
System check

Understand Online vs. Local

Manage exams

Inventory

Run system updates

Import/export Update utility

Note
If a program is in a status that prevents you from administering exams,
please contact Customer Service.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 25

 Product Information Check
Config & Administration
This section of the system check connects to your account to see if your CATC has any
active Site Licenses or Inventory.
Configure test center settings

System check

Understand Online vs. Local

Manage exams

Inventory

Run system updates

Site Licenses and Inventory are program specific. If, for example, you wish to administer
Import/export Update utility IC3, but only have a license for CSB, the text will show green, but you will be unable to test
until you have active IC3 product. To see your payment methods in detail, click the
Inventory menu. For more information see the Inventory section within this guide.

Note Vouchers, even those purchased by your CATC and assigned to Test
Candidates, will not show up in the System Check area but can still be
used to take an exam even if you have no active licenses or inventory.
Voucher info will appear in the Inventory menu. More info on vouchers.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 26

 Device Readiness
Config & Administration
This section of the system check connects to your computer’s system info to display some
common hardware elements, Windows Admin permissions, and your LAN status. The View
Configure test center settings
Full Technical Requirements link will take you to our website.

System check

Understand Online vs. Local

Manage exams

Inventory

Run system updates

Import/export Update utility

Note
Your support technician may ask you for a screenshot of this info when
diagnosing a suspected hardware performance issue.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 27

 Office Compatibility Check
Config & Administration
This section of the system check looks at your locally installed Microsoft Office software to
see if it is a supported version that is compatible with MOS LITA exam delivery. To see
Configure test center settings
which exact version suites of our MOS exams are compatible with your locally installed
version, please view our Technical Requirements page.
System check

Understand Online vs. Local

Manage exams

Inventory

Run system updates

Import/export Update utility

Note The Get Office Metrics button is a Certiport Technical Support tool. When
pressed, it will display additional detail at the bottom of the screen. You
may be asked to provide this information if you are troubleshooting an
issue with a technician.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 28

 Configuration Exams
Config & Administration
This section of the system check gives you another path to run any applicable configuration
exams. (Configuration exams can also be launched from the Manage Exams menu.) For
Configure test center settings
detailed information see the configuration exams section within this guide.

System check

Understand Online vs. Local

Manage exams

Inventory

Run system updates

Import/export Update utility

Note
Configuration exams in this list will only show up if they have been
downloaded through the Manage Exams menu.

Note It is possible to have configuration exams downloaded that are not

compatible with your version of the locally installed Office software and
may fail if launched.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 29

 Config & Administration
Understanding Online vs Local exams
The Organization Administrator and IT Administrator should be familiar with
Configure test center settings
online exams, local exams, and local LITA (Live-in-the-Application) exams.

System check
• Online: The exam content does not need to be downloaded through the exam
Understand Online vs.
management menu; the data is retrieved via the internet as the exam is being
Local
administered. This option relies more heavily on bandwidth.

Manage exams • Local: The exam content is downloaded through the exam management menu
prior to taking an exam and is stored locally on the machine. This option is less
Configuration exams dependent on bandwidth.
• Online LITA: The exam content does not need to be downloaded but some local
Inventory files are downloaded through the exam management menu. These exams
require the corresponding software (e.g., Adobe Photoshop) to be installed on
Run system updates the local machine. An internet connection is still required.
• Local LITA: The exam content is also downloaded through the exam
Import/export Update utility management menu and stored locally. These exams also require
the corresponding software (e.g., Microsoft Excel) to be installed on the local
machine. An internet connection is still required.

Note
Not all exams or localizations are available in every format. The default
management of exams is local mode.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 30

 Config & Administration
Manage exams
The Organization Administrator must download any required exam files before
Configure test center settings
any candidates can be seated for an exam (recommended for all programs).
1. Select the Manage Exams menu.
System check

Understand Online vs. Local

Manage exams

Configuration exams

Inventory

Run system updates

Import/export Update utility

Note
This process must be repeated on every exam delivery workstation unless
LAN Mode or the Import/Export Update Utility are being employed.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 31

 2. Click the Download Additional Exams button.
3. Click the drop-down arrow at the top of the page to view the type of exams you wish
Config & Administration
to choose from: Exams with Licenses or All Available Exams.

Configure test center settings

System check

Understand Online vs. Local

Manage exams

Configuration exams
Some online exams will show up for the Test
Inventory Candidate in the Exam Selection pathway
whether they have been downloaded here or
Run system updates not, but the best practice is to download all
exam content prior to launching any exam
for the first time.
Import/export Update utility

Note
Downloading exam content prior to launching an exam for the first time
can provide a better exam experience for those with limited bandwidth.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 32

 4. To view the available exams for a client program, click the down pointing arrow to
the right of the program name. The list of exams expands.
Config & Administration
5. To select all the exams in the program, select the check box next to the program name.
Configure test center settings

System check

Understand Online vs. Local

Manage exams 6. To select individual exams, expand the program and select the individual exam check
boxes.
Configuration exams

Inventory

Run system updates

Import/export Update utility

7. Once you have selected all desired exams, scroll down and click Download Exams.
A progress bar identifies which exams are downloading. Upon completion, a message
will state: Downloads Completed and Installed.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 33

 Config & Administration
Configuration exams
The Organization Administrator can run a configuration exam as a best practice
Configure test center settings
when administering the MOS Live-in-the-Application exams. Configuration (or
Config) exams are a way of ensuring that Compass is properly shaking hands
System check
with the locally installed software prior to launching an actual exam.

Understand Online vs. Local 1. Select the manage exams menu.

2. Ensure that your MOS exam has been downloaded. (Downloading a MOS exam will
Manage exams also place a separate line-item for the config exam.)
3. Click the Launch Config Exam button.
Configuration exams

Inventory

Run system updates

Import/export Update utility

4. The tutorial will launch. Click next through the tutorial.

5. A live version of the exam will appear for 60 seconds. Wait for the end and click ok.
6. The Leave Feedback section will appear. Click end to return to the Compass menu.

Note At this time, config exams are only available for the MOS Live-in-the-
Application exams. Config exams are only one facet to successful exam
delivery; please ensure that all Technical Requirements have been met.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 34

 Config & Administration
Inventory
The Org Admin can view their current exam payment methods via the Inventory
Configure test center settings
menu. The menu lists the test center’s exam inventory, vouchers, and site
licenses. You must visit the Certiport website if you need to make a purchase.
System check
1. Select the Inventory menu (screen may take a minute to load contents).

Understand Online vs. Local

Manage exams

Configuration exams

Inventory

Run system updates

Import/export Update utility

An error can occur if you are
signed into our website in a
Note separate browser window but
have an expired session. Log
out of any browser tabs you
may have open, then log out
and log back into Compass.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 35

 Config & Administration
Run system updates
The Organization Administrator must download any available system updates
Configure test center settings
for testing. Certiport does not create a new installer file (exe) every time we
release an update, so there could be updates pending even after a fresh install.
System check
1. Select the Updates menu.

Understand Online vs. Local

Manage exams

Configuration exams

Inventory

Run system updates

Import/export Update utility

2. Select the check boxes for any of the available updates and click the Download
Selected Updates button.
Once finished, an Updates Completed message is displayed.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 36

 Config & Administration
Reviewing System Updates
There is a bullhorn icon in the top right-hand corner of Compass (even when not
Configure test center settings
logged in) that will take you to our System & Technology updates page on our
website. Here you can see the release notes for a particular update of Compass,
System check
as well as our other systems.

Understand Online vs. Local

Manage exams

Configuration exams

Inventory

Run system updates

Import/export Update utility

Note The System & Technology updates page does not contain information
about our exam releases and content. See our Exam Releases page and
our Exam Content Updates page for detailed info on exams.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 37

 Config & Administration
Import/export update utility (optional)
The Organization Administrator can export exam content updates from the
Configure test center settings
export server and then import the updates on the import client exam delivery
workstations. This feature does not distribute system updates.
System check
This feature is a partial alternative to the LAN Solution (LAN Settings) for transferring
downloaded exam content to other exam delivery workstations, as opposed to
Understand Online vs. Local
downloading exam content individually via the internet. This feature allows you to
“export” the exam content onto another exam delivery workstation via external media.
Manage exams

Inventory Export update files

1. On the Export Server, select the Import / Export menu.
Run system updates

Import/export update utility

Export update files

Import update files

2. Specify the location to export the files to. This may be on the local hard drive,
an external hard drive, or a USB thumb drive. (Network locations are not supported.)

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 38

 Note Reading/writing the export file (or even seeing if external media is present),
Config & Administration may be a Windows group policy or local access privilege above and beyond
your current configuration established for the standard use of Compass.
Configure test center settings Please consult your IT Administrator if you experience issues.

System check 3. Click OK.

Manage exams

Configuration exams

Inventory

Run system updates

Import/export update utility

Export update files Compass creates a folder called “SoftwareUpdate” in the specified location. This
folder contains all applicable export files. Upon completion, a message notifies you
Import update files the updates exported successfully.

Note You will not receive an error if the target location lacks adequate room for
all the export files. The software simply copies as many files as there is
room for.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 39

 Note The language of the generated export files matches the currently selected
Config & Administration
language of the Compass software on the Export Server that created the
file. When importing (next section), the language of the software on the
Configure test center settings
Export Server must match that of the import Client(s).

System check
Tip
Manage exams Depending on the final size of the generated export files, you can also burn
the folder to a CD or DVD-ROM to use for distribution to the Import Clients.
Configuration exams

Inventory Import update files

Run system updates 1. On the Import Client log in to Compass as an Organization Administrator and select
the Import / Export menu.
Import/export update utility

Export update files

Import update files

2. Click the Import Updates button.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 40

 3. Select the root location where the export files are located and click OK. Do not select
Config & Administration the SoftwareUpdate folder as the target location to import the files from.

Configure test center settings

System check

Understand Online vs. Local

Manage exams

Configuration exams

Inventory 4. Compass imports the files and installs the applicable updates.
5. Upon completion, a message notifies you the updates imported successfully.
Run system updates No additional steps are required, the software is ready to be used.
6. Repeat the process on the remaining Import Clients.
Import/export Update utility

Export update files

Import update files

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 41

 Exam Launch Pathway
Exam Launch Pathway
Select user interface language

Login
This section of the document walks users through the entire exam delivery process, also
Exam groups & vouchers called the exam launch pathway. These actions are performed by the Test Candidate, then
verified and unlocked by the Proctor, and finally returned to the Test Candidate to take
Exam launch requirements
the actual exam.
NDA

Registration Note
Use the links in the sidebar and at the bottom of the page
Select exam to navigate through the document.

Office detection

Verify information

Select exam language

Proctor validate & authorize

Office shared license model

Begin exam

View score report

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 42

 Exam Launch Pathway
Select user interface language
The candidate can select the user interface (UI) language.
Select user interface language

Login 1. Select the Compass short-cut and hit Enter on the keyboard, or double-click
the short-cut with the mouse to launch Compass.
Exam groups & vouchers
The login page opens.
Exam launch requirements

NDA

Registration

Select exam

Office detection

Verify information

Select exam language

Proctor validate & authorize

Office shared license model

Begin exam

View score report

2. Select the desired Language from the drop-down list.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 43

 Exam Launch Pathway
Login
Candidate enters Username, Password, and clicks the Login button.
Select user interface language
If the candidate does not have a user account, click the Create an account now
Login link and complete the process to launch an exam.

Exam groups & vouchers

Select exam group & voucher
Exam launch requirements
Candidate selects if they are part of an Exam Group or using a Voucher. Move
NDA either or both slider switches to Yes and input the Exam Group and/or Voucher
name or select them from the dropdown lists.
Registration

Select exam

Office detection

Verify information

Select exam language

Proctor validate & authorize

Office shared license model

Begin exam

View score report

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 44

 Exam Launch Pathway
Exam group details
Candidate determines if they want to associate the exam with an exam group.
Select user interface language Select Yes to associate the exam with an exam group, or leave the switch set to No
Login and proceed to the next section. Use of exam groups is optional.
An exam group is a unique identifier that can be set up to track a Test Candidate’s exam
Exam groups & vouchers results, connect a teacher with a classroom, and opens additional reporting features by
Exam launch requirements grouping a select set of candidates together.
For details regarding exam group setup, see the Exam Groups Quick Reference Guide.
NDA
1. When using exam groups, select it from the drop-down list.
Registration – or –

Select exam 2. Type the exam group name in the text field. This is supplied by the proctor.

Office detection

Verify information

Select exam language

Proctor validate & authorize

Office shared license model

Begin exam

View score report

3. Select the Next button if you are not using a Voucher or see next section.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 45

 Exam Launch Pathway
Voucher details
In the Voucher payment section, the candidate must enable the slider switch to Yes
Select user interface language if they will be using a Voucher, or leave it set to No for Inventory/Site Licenses.
Login 1. If a Voucher is selected the voucher entry fields are displayed.

Exam groups & vouchers

Exam launch requirements

NDA

Registration

Select exam

Office detection

Verify information a. Candidate selects a voucher from the drop-down list (only if pre-assigned). The
drop-down list contains valid vouchers or user licenses that are pre-assigned to
Select exam language the current user, and that are valid for the selected exam.

Proctor validate & authorize – or –

b. Candidate manually types a valid voucher or user license into the text field if
Office shared license model
they have no pre-assigned voucher or user license. (Vouchers and user licenses
Begin exam are alpha-numeric codes, case sensitive, and must include the dashes. User
licenses are not available in all geographical areas.)
View score report 2. When the Exam Group and Voucher selections are completed, the candidate clicks the
Next button.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 46

 Exam Launch Pathway
Exam launch requirements
(Optional feature) - An Organization Administrator can require that a Test
Select user interface language Candidate belong to an exam group and/or have a Student ID before being
Login eligible to launch any Certiport certification exam using Compass. For detailed
instructions see the QRG – Exam Launch Requirements document.
Exam groups & vouchers

Exam launch requirements

NDA/Terms of Use
NDA The candidate must read the
Non-Disclosure Agreement /
Registration End-User License Agreement / Terms
of Use, then select
Select exam
the Yes, I accept option, and click
Office detection the Next button.

Verify information

Select exam language

Proctor validate & authorize

Office shared license model

Begin exam
Note The NDA/EULA/ToU screen appears once for all programs except
View score report Microsoft (MOS, MCE, and Microsoft Certified Fundamentals), which
appears every time an exam is launched.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 47

 Exam Launch Pathway
Registration
If this is the first time the candidate is taking a Microsoft or Autodesk exam and
Select user interface language they did not previously register, the candidate must complete the registration
Login information and click the Next button before proceeding.

Exam groups & vouchers

Exam launch requirements

NDA

Registration

Select exam

Office detection

Verify information

Select exam language

Proctor validate & authorize

Office shared license model

Note
The Registration screen does not appear if the Test Candidate performed
Begin exam
the program registration during their Certiport profile creation.
View score report

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 48

 Exam Launch Pathway
Select exam
The Test Candidate selects the desired exam from the list. Only exams downloaded
Select user interface language to the local machine (and certain online exams) will appear in the list. You can use
Login the first dropdown list to narrow your results by program, or search by the exam name.

Exam groups & vouchers

Exam launch requirements

NDA

Registration

Select exam

Office detection

Verify information

Select exam language

Proctor validate & authorize

Office shared license model

Begin exam

View score report

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 49

 If you click on the Help me find my exam tab, the program logos/tiles will appear
and provide a narrowed down approach to locating an exact exam title.
Exam Launch Pathway

Select user interface language

Login

Exam groups & vouchers

Exam launch requirements

NDA

Registration

Select exam

Office detection

Verify information

Select exam language

Proctor validate & authorize

Office shared license model

Begin exam Note

Only exam programs that your CATC has an available payment method
View score report for will appear when using the “Help me…” search.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 50

 If the Test Candidate selected a voucher as the payment type, then all search types
and filters will only display programs for which the voucher can be redeemed.
Exam Launch Pathway

Select user interface language

Login

Exam groups & vouchers

Exam launch requirements

NDA

Registration

Select exam

Office detection

Verify information

Select exam language

Proctor validate & authorize

Office shared license model

Begin exam
To drop the association to the currently selected voucher but remain in the exam launch
View score report pathway, click Remove. You will then return to the full program view.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 51

 Exam Launch Pathway
Office detection & messaging
If a Microsoft Office Specialist (MOS) exam is selected, Compass will warn a Test
Select user interface language Candidate and provide them with options should they attempt to launch a MOS
Login exam that is different or incompatible than the currently installed version of Office.

Exam groups & vouchers

Exam launch requirements

NDA

Registration
Use the System check settings under the Compass configuration section in this
Select exam
document for more information on validating an Office version that is supported for
Office detection MOS exam delivery.

Verify information
Note For detailed information on MOS Live-in-the-Application LITA) delivery,
Select exam language please refer to the companion guide. For Adobe LITA, see its program
Proctor validate & authorize support page. For Autodesk LITA, see its program support page.

Office shared license model

Begin exam

View score report

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 52

 Exam Launch Pathway
Verify information
Candidate verifies that the Candidate, Exam, and Language Information are
Select user interface language correct. The payment type is listed in the Payment type column.
Login

Exam groups & vouchers

Exam launch requirements

NDA

Registration

Select exam

Office detection

Verify information

Select exam language

Proctor validate & authorize

Office shared license model 2. If the wrong exam was selected, the candidate selects the Change exam link in
the Exam details column and then follows the flow to enter a voucher.
Begin exam

View score report

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 53

 Exam Launch Pathway
Select exam language
The exam language defaults to the same language that was selected for the
Select user interface language Compass user interface, but only if the exam is available in that language, and only
Login for Online exams. If the candidate wants to take an online exam in a different language
than currently selected in the user interface, they can click Change Language and select
Exam groups & vouchers the language. Exam localizations will vary, please see our Exam Releases page for
availability.
Exam launch requirements

NDA

Registration

Select exam

Office detection

Verify information

Select exam language

If you do not see the Change language button, you are taking an exam that does not
Proctor validate & authorize allow you to change the language at this point in the exam launch pathway.

Office shared license model

Note Local Live-in-the-App (LITA) exams require the Windows regional settings,
Begin exam the locally installed software, Compass, and the exam to all be set to the
View score report same language. Click here for detailed info.
1. If all the information is correct, the candidate notifies the proctor that they are ready
to begin the exam.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 54

 Exam Launch Pathway
Proctor validates & authorizes exam
Proctors must validate all candidate selected information and then enter valid
Select user interface language Certiport user credentials to authorize the exam to start. Candidates then launch and
Login complete the exam.
Proctor enters their Username and Password and clicks the Unlock Exam button.
Exam groups & vouchers

Exam launch requirements

NDA

Registration

Select exam

Office detection

Verify information

Select exam language

Proctor validate & authorize

Office shared license model

Begin exam

View score report

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 55

 Exam Launch Pathway
Office shared license model
CATCs using a shared license model of the locally installed Microsoft Office
Select user interface language software required for Live-in-the-Application testing will be prompted for action
Login when administering MOS exams. These actions may include activating the software (if
opened for the first time), or signing into the application. Compass opens the software and
Exam groups & vouchers addresses any one-time or other prompts from the application prior to the exam to avoid
anything that may cause an interference during actual testing.
Exam launch requirements
1. Read through the steps outlined in the prompt.
NDA

Registration

Select exam

Office detection

Verify information

Select exam language

Proctor validate & authorize

Office shared license model

Begin exam

View score report

2. Click the Open Application button to proceed.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 56

 Note The thumbnails in the outline give you examples of what you can expect
Exam Launch Pathway
during this process. All the thumbnails can be clicked to see larger
versions.
Select user interface language

Login

Exam groups & vouchers

Exam launch requirements

NDA

Registration

Select exam

Office detection

Verify information

Select exam language 3. Address any prompts you may receive and then
close the application by clicking the “X” in the top
Proctor validate & authorize
right-hand corner of the software.
Office shared license model
4. You will be returned to the Verify Microsoft Office
Begin exam screen. Click Next to continue.

View score report

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 57

 Exam Launch Pathway
Test Candidate begins tutorial & exam
Compass determines if all the required hardware and software is up-to-date.
Select user interface language If the exam can be launched successfully, the Candidate selects the Next button.
Login

Exam groups & vouchers

Exam launch requirements

NDA

Registration

Select exam

Office detection

Verify information

Select exam language

Proctor validate & authorize Note When the candidate clicks the Next button, the exam starts at the tutorial.
Office shared license model The clock does not begin until the candidate has moved past the tutorial.
The candidate must be ready to begin the exam when they select Next.
Begin exam
1. After moving through the introductory information, the Begin Exam button is available
View score report
to the candidate. Candidate clicks Begin Exam.
2. Candidate completes the exam.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 58

 Exam Launch Pathway
Test Candidate views score report
Candidate views the score report once the exam is complete.
Select user interface language

Login

Exam groups & vouchers

Exam launch requirements

NDA

Registration

Select exam

Office detection

Verify information

Select exam language

Proctor validate & authorize

Office shared license model

Begin exam 5. Candidate clicks Done.

View score report 6. At the end of the exam, the candidate returns to the exam delivery desktop.
7. If the candidate wishes to print their score report, they can open it on
[Link] and print it.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 59

 Appendix A: Support
Appendix A: Support
Contact support

Find answers online This section of the document identifies the contact information should users need
to contact Certiport for support and lists troubleshooting suggestions if you run into any
issues in delivering exams. This section is directed toward IT Administrators and
Troubleshooting
Organization Administrators or Organization Members.
Note:
Use the links in this sidebar and
at the bottom of the page to
navigate through the document.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 60

 Appendix A: Support
Contact support
Test Candidates: 888.999.9830, Opt. 2
Contact support
(M–F: 6 am to 5 pm MT)

Find answers online Customerservices@[Link]

CATC Customer Service: 888.999.9830, Opt. 3

Troubleshooting
(M–F: 7 am to 5 pm MT)

CATC Technical Support: 888.999.9830, Opt. 1

(M–F: 6 am to 5 pm MT)

Find answers online

1. For frequently asked questions see our FAQ page.
2. For additional quick reference guides see our QRG page.
3. For training sessions see our Webinars page.
4. Top 10 checklist before you test.
5. Try our Site Directory.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 61

 Appendix A: Support
Troubleshooting Compass
If you are having testing issues, check the system configuration tips below.
Contact support You must apply these settings to any proxy, firewall, content filter, or other
security device that is set up on your local machines or local network. If your institution
is part of a larger network, such as a district, county, or other parent institution, you must
Find answers online
provide this information to your network administrators. Also see our full technical
requirements list for Compass for Windows.
Troubleshooting
 Ensure that HTTPS Inspection is turned OFF. This can be very resource intensive,
as it decrypts and encrypts each packet, and it is typically turned on by default
with most firewalls, so it is important to check before testing.
 Check for any cap limitations on your HTTP and HTTPS communications. If either or
both are capped at a certain MB limit, the limitation could affect testing.
 Ensure the HTTP (80) and HTTPS (443) ports are fully opened and can communicate
freely.
 Check that the following domains are set as approved/unblocked and given
the highest priority:
o [Link] & [Link]
o [Link] & [Link]
o [Link] & [Link]
o [Link] & [Link]
o [Link] & [Link]
o [Link] & [Link]

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 62

 o [Link] & [Link]
o [Link]
o [Link] & [Link]

On certain systems, it may be necessary to enter the whitelisted domain name without
Appendix A: Support the use of the wildcard asterisk (e.g. "[Link]

Contact support
Note As a consequence of Certiport's data center transition in September 2023,
it became impossible to provide a list of IP addresses that must be
Find answers online accessible for an uninterrupted exam experience. Therefore, we are now
requiring *.[Link] to be whitelisted.
Troubleshooting

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 63

  Check that any anti-virus and security programs or other scans are not set to scan
Appendix A: Support daily during testing times. It is not necessary to completely disable auto-scanning
for these programs, but it is recommended to set scan times that will not occur
during testing.
Contact support  If the options above do not fix the issue, you may also need to apply these settings
to the Windows Firewall or any anti-virus program on each local computer;
Find answers online however, you should try it on one machine first.

Troubleshooting
Note Anti-virus and security programs include products such as Norton,
MacAfee, AVG, F-Secure, and more. Adjusting the settings for each will vary,
but in general, you will want to add the domains or IP addresses above
to that program’s list of safe sites or safe zone.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 64

 Appendix B: program
specific content Appendix B: program specific content
Adobe install info

Microsoft install info This section contains content specific to various programs.

Autodesk error info

Note:
Use the links in this sidebar and
at the bottom of the page to
navigate through the document.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 65

 Appendix B: program Adobe program installation info
specific content
The Adobe LITA exams have a dedicated support area and accompanying guides for
Adobe install info exams that are delivered via locally installed Adobe Creative Cloud applications (Live-in-
the-App). Please see the Adobe program support page for details.
Microsoft install info

Autodesk error info Microsoft program installation info

Note: The Microsoft Office Specialist (MOS) LITA exams have a separate companion guide for
Use the links in this sidebar and exams that are delivered through the Office 2016, Office 2019, or 365 Apps application
at the bottom of the page to (Live-in-the-App). Please see the QRG – Office 365 Companion Guide for details.
navigate through the document.

Autodesk program troubleshooting info

The Autodesk LITA exams have a dedicated support area for exams that are delivered via
locally installed Autodesk applications (Live-in-the-App). Please see the Autodesk
program support page for details.

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 66

 Trademark
Confidential, Trade Secret, and Unpublished Copyright Materials of Pearson Education,
Inc. or its affiliate(s). Created 2018-2024. All rights reserved. Use permitted only under
license. For further information, contact Pearson VUE™ or visit [Link].
Pearson, Certiport, Compass, the Pearson VUE and Compass logos, and VUE are
trademarks, in the U.S. and/or other countries of Pearson Education, Inc. or its affiliate(s).
All other products, services, or company names mentioned herein are claimed as
trademarks and trade names by their respective companies.

© Copyright 1996-2024 Pearson Education Inc. or its affiliate(s). All rights reserved.
[Link] / [Link] / [Link]

Home Overview Download/install Config & Admin Launch exam Support Program Info

Property of Pearson VUE 67