Pavan Kumar K R
TAC L1 Engineer
An aspirant network security engineer 3 plus years of experience who will be able to assist the
company in handling all kinds of challenging jobs by constantly upgrading my knowledge and skills.
Knowledgeable and dedicated customer service professional with extensive experience as TAC
engineer. Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented
with exemplary passion for developing relationships, cultivating partnerships, growing businesses,
and open to learning new products and technologies.
Contact
Experience
Phone
+919449580695
2022 June- Present
Email Fortinet Technologies India Pvt Ltd
Pavankr524@[Link]
TAC L1 Engineer
Address As a TAC Engineer L1 at Fortinet, I stayed current with industry trends and best practices
#747, 2nd cross , Ashrama through regular participation in training sessions and troubleshooting different customer
road, Hinkal, Mysore, Karnataka scenarios. I provided exceptional customer service by promptly addressing client concerns
- 570017 and delivering accurate solutions within SLA timeframes. I minimized client downtime by
quickly identifying and resolving network issues. Additionally, I communicated technical
information clearly to non-technical individuals, ensuring better understanding.
I recommended software and hardware modifications to reduce lag time and improve
overall performance. Furthermore, I analyzed, troubleshoot, and optimized network
Languages performance to enhance efficiency.
Technical Skills:
English
Proficient in LAN Technologies (Ethernet), VLANs, and Inter-VLAN Routing.
Kannada Experienced in basic network issue handling, device health monitoring, and port status
Hindi checks.
Solid understanding of the OSI and TCP/IP Models, and subnetting.
Knowledgeable in networking protocols: ARP, IP, DNS, DHCP, HTTP, HTTPS, and
TCP/UDP.
Hobbies
Proficiency with Linux commands.
Professional Experience:
Cycling Configured and troubleshooted High Availability (Active-Active, Active-Passive),
SNMP, Web Filtering, DNS, DHCP, VPN (Site-to-Site, SSL VPN), DNAT, SNAT, PAT,
Drawing SDWAN, Static route, Traffic shaping, SSL inspection, 2 Factor Authentication and VIP
Badminton Port Forwarding, ZTNA.
Managed and troubleshooted authentication protocols: LDAP, RADIUS, FortiGate
Single Sign-On, and SAML.
Basic understanding and troubleshooting of routing protocols (BGP, OSPF) and
switching protocols.
Performed packet captures and analysis using Wireshark.
Resolved network slowness and packet drop issues.
Configuring and basic troubleshooting of Fortimanager.
Configuring and basic troubleshooting of Fortiauthenticator.
Configuring and basic troubleshooting of Fortianalyzer.
Have experience handling Fortiproxy-related issues like misconfigurations of proxy
policies and profiles and problems establishing connections to external servers. Issues
are forwarding traffic through the proxy. Problems generating or accessing logs and
reports. Problems integrating FortiProxy with other Fortinet devices.
Professional Skills:
Provided support, configurations, troubleshooting, and best practices to customers via
phone, email, and chat.
Handled high-priority (P1 and P2) issues, ensuring quick assistance and timely updates
within SLAs.
Troubleshooted and configured various policies on FortiGate Firewalls, including
Firewall Policy, Forward log analysis, Web Filtering, File Filtering, Email Filtering,
Video Filtering and QoS Policy.
Performed OS upgrades and troubleshooting via GUI and CLI.
Conducted root cause analysis (RCA) and identified reasons for outages.
Also I have experience handing and troubleshooting other Fortinet products like
Fortiproxy, Fortiauthenticator, Fortianalyzer and Fortimanager.
2022 Feb-2022 May
Linux Academy,Mysore
Internship
Worked as a CCNA trainer
2020 March-2021 July
Theorem India Private Limited, Mysuru.
Client Service Analyst
Part of Network Team responsible for basic network troubleshooting for customers
and the organization.
Handled troubleshooting tasks such as Internet issues, DNS, DHCP, and connectivity
tests.
Upgrading firewalls.
Monitoring firewall, raising tickets.
Course and Certification
CCNA,- Linux Academy Mysore (2021 August - 2022 February)
Fortinet NSE -1 ( Network Security Expert (NSE) program )
Fortinet NSE -2
Fortinet NSE -3
Fortinet NSE -4
Fortinet NSE -7
Fortinet NSE -7 SD-WAN
Cisco CCNA
Python
Linux
Education
B.E Mechanical -CGPA-6.75
Maharaja Institute Of Technology, Mysuru -2019
Pre-University College (PCMB) - Percentage 61%
Sadvidya Semi Residential PU College, Mysuru -2015
SSLC - Percentage 74%
Bharathiya Vidya Bhavan, Mysuru -2013