“Online Feedback Management System

for Negros Oriental State University Bais Campus”

Chapter I Introduction

Project Context

Using traditional survey feedback methods, such as paper surveys and drop boxes, presents
several significant challenges for educational institutions. First, the process is often time-consuming;
distributing paper surveys requires physical logistics, including printing, handing out, and collecting
completed forms, which can lead to delays in data collection and analysis, hindering timely decision-
making. Additionally, paper surveys typically have lower response rates, as students may forget to return
them or feel less motivated to participate when the process is inconvenient. Another issue is analyzing
paper-based data is labor-intensive and often requires considerable time and resources, as institutions
must manually compile and analyze the results, limiting their ability to generate actionable insights
quickly. Finally, traditional methods often lack the flexibility to adapt surveys easily to specific needs or
changing circumstances, resulting a product that would fit in all instances that may not capture the
nuances of student experiences effectively. Overall, these issues highlight the inefficiencies and
limitations of traditional feedback methods, thus making a strong case for us proponents into creating a
more modern way which is online Feedback Management System for NORSU Bais Campus.

Purpose and Description of The Project

Online feedback management system transforms the feedback collection process in NORSU
Bais, enhancing efficiency, accuracy, and responsiveness while fostering a culture of continuous
improvement.

 Survey Creation and Customization: Proponents design the surveys with various question types
(e.g., multiple choice, open-ended, emojis) to suit specific feedback needs and objectives.

 Distribution and Access: The system enables easy distribution of surveys via links or QR code
ensuring accessibility for all.

 Real-Time Data Collection: Responses are collected in real time, allowing institutions to monitor
participation and gather insights quickly.
 Anonymity and Confidentiality: The system can provide anonymous feedback options, encouraging
honest responses from participants without fear of identification.

 Mobile Compatibility: Many platforms offer mobile-friendly interfaces, allowing users to participate in
surveys easily from their smartphones or tablets.

Objectives

The purpose of OFMS at Negros Oriental State University Bais Campus is to improve the
educational experience by targeting various important areas. Initially, the goal of the system is to enhance
student involvement by offering a user-friendly and easily accessible channel for submitting feedback,
thereby promoting a feeling of responsibility among students for their educational setting. Furthermore, it
aims to simplify the process of gathering feedback, making sure that input is collected in a structured and
effective manner across different offices. Moreover, the system aims to enhance accountability and
transparency by effectively communicating the process of addressing and implementing student
feedback. Another main goal is to support continuous improvement efforts, as the information gathered
from feedback will influence the development of curriculum and institutional policies. Finally, the goal of
the OFMS is to promote effective feedback by creating feedback forms that help students give valuable
input, ultimately improving the university's education quality.

Scope and Limitations

Scope

The main reason why the Proponents aims to build the OFMS is the collection of data quickly by directing
the reviews of respondents into the computer, allowing institutions to monitor participation and gather
insights quickly. It ensures more accurate and efficient collection of data. Moreover, the scope also
includes:

 Allows respondents to give feedback to offices through online which take less time.
 It can be accessed easily by entering the link or scanning the QR code.
 Data of collected reviews/feedbacks is recorded by:

How – Number of feedbacks

What – Feedbacks of the Respondents

When – Date of the respondents gives feedback

 Respondents can only give Feedbacks during office hours exactly 8:00 am – 5:00 pm from
Monday – Friday.
 One entry per respondents in every office only.
 The system is exclusive only at Negros Oriental State University Campus 1 and 2 Bais City.
 Since the system is online, it requires stable internet access for all users. In regions or campuses
with unreliable connectivity, users may struggle to access or submit feedback.
 Feedback could be biased due to factors like respondent anonymity, which may affect the
accuracy and reliability of the feedback collected.

Chapter II Review of Related Literature

Related Literature

Related Studies

Theoretical Framework of the Study

A theoretical framework for an Online Feedback Management System in educational institutions can be
grounded in several key theories. Constructivist Learning Theory emphasizes that knowledge is co-
created through interaction, making feedback from students essential for adapting educational
approaches to meet learners’ needs. Feedback Theory underscores the importance of providing timely,
actionable feedback for growth; the system captures and channels feedback to administrators, ensuring
that responses are informed by real experiences. User Experience (UX) Theory further supports the
design of a user-friendly platform, making it easy for students and faculty to navigate and submit
feedback, which increases participation and satisfaction. Technology Acceptance Model (TAM)
highlights the significance of perceived ease of use and usefulness in driving user engagement, guiding
the design of the OFMS to ensure it is intuitive and accessible. Finally, Data-Driven Decision-Making
(DDDM) ensures that feedback data informs strategic decisions, helping administrators to enhance
programs, facilities, and services based on real insights rather than assumptions. Together, these theories
form a robust foundation for a feedback management system that fosters continuous improvement,
responsiveness, and user engagement within educational settings.

Conceptual Framework of the Study

 Independent Variables: Factors that influence user engagement and feedback quality, such as:

 User Interface Design (UI/UX)

 System Features (e.g., anonymity, ease of use)

 Communication Channels (e.g., surveys, suggestion boxes)

 Dependent Variables: Outcomes that the system aims to achieve, including:

 User Satisfaction

 Quantity of Feedback Received

 Quality of Feedback

 Implementation of Feedback (action taken based on the feedback)

 Moderating Variables: Factors that may influence the relationship between independent and
dependent variables, such as:

 User Demographics (age, experience)

 Organizational Culture (openness to feedback)

 Trust in the System