INSURANCE_SB_COVER.

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CAREER PATHS INSURANCE

Student’s Book
Virginia Evans - Jenny Dooley - Stephen Leland Keel, JD, MBA
Career Paths: Insurance is a new educational resource for insurance industry professionals
who want to improve their English communication in a work environment. Incorporating
career-specific vocabulary and contexts, each unit offers step-by-step instruction that
immerses students in the four key language components: reading, listening, speaking, and
writing. Career Paths: Insurance addresses topics including types of risk, principles of
insurance, auto insurance, fire and perils insurance, and reinsurance.
The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary
terms and phrases. Every unit includes a test of reading comprehension, vocabulary, and
listening skills, and leads students through written and oral production.

Included Features:
• A variety of realistic reading passages
• Career-specific dialogues
• 45 reading and listening comprehension checks
• Over 400 vocabulary terms and phrases
• Guided speaking and writing exercises
• Complete glossary of terms and phrases

The Teacher’s Guide contains detailed lesson plans, a full answer key and audio scripts.

The audio CDs contain all recorded material.

ISBN 978-1-4715-2335-9
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Book

1
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Scope and Sequence

Reading
Unit Topic Vocabulary Function
context
1 Insurance Webpage in exchange for, insurance, insurance policy, insured, Giving reassurance
insurer, loss, payment, premium, risk, transfer
2 Principles of Textbook compensate, dependent on, entity, fee, frequency, funds, Asking for
Insurance excerpt indemnity, insurable interest, principle, protect, severity, clarification
utmost good faith
3 Types of Webpage auto insurance, dental insurance, disability insurance, Expressing relief
Insurance 1 gap insurance, health insurance, home insurance,
landlord insurance, life insurance, long-term care
insurance, renter’s insurance
4 Types of Textbook all-risk insurance, burial insurance, collateral protection Making a
Insurance 2 excerpt insurance, kidnap and ransom insurance, legal expense suggestion
insurance, liability insurance, media liability insurance,
possession, property insurance, specialized
5 Basic Insurance Textbook earned premium, expense, finance, income, incur, Expressing
Finance excerpt investment, pay out, payout, price, profit, underwrite confusion
6 Working with Chart add, divided by, equal, hundred, less, minus, multiply by, Making a
Numbers over, plus, subtract, times calculation
7 Describing Guide decimal number, fraction, mixed number, out of, percent, Expressing curiosity
Quantities place, point, quantity, reduce, whole number
8 Describing Report climb, decline, decrease, expand, fluctuate, increase, Making an
Change plummet, rise, shrink, stabilize assumption
9 Describing Advertisement benefit, damage, hedge, homeless, in the event of, left Describing a
Benefits without, mitigate, repair, replace, sentimental value, possible outcome
transportation
10 Structure of the Encyclopedia admitted insurer, excess line, general insurance Asking about
Market entry company, life insurance company, mutual company, experience
non-admitted insurer, property/casualty insurance
company, proprietary company, regulate, standard line
11 Structure of an Webpage accounting department, actuarial department, claims Making a polite
Insurance department, commercial underwriting department, request
Company customer service department, home office, human
resources, investment department, IT department, legal
department, personal lines underwriting department
12 Types of Agents Blog account, carrier, contract, exclusive agent, financial Expressing
product, independent insurance agent, insurance enthusiasm
intermediary, option, producer, represent
13 People in an Webpage assistant manager, broker, client, customer service Expressing interest
Insurance representative, financial advisor, licensed agent, office
Agency manager, receptionist, sales representative, team member
14 Insurance Webpage advise, assistance, compare, estimate, negotiate, Asking for a
Agency Services provide, quote, recommend, search, service recommendation
15 Pay and Advice base pay, bonus, commission, earn, flat sales commission, Expressing
Benefits column incentive, paycheck, percentage, percentage commission, uncertainty
policy, salary, straight commission
ESP_Insurance_SB1.qxp_ESP_Insurance_SB1 3/17/17 9:57 AM Page 3

Table of Contents

Unit 1 – Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Unit 2 – Principles of Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Unit 3 – Types of Insurance 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Unit 4 – Types of Insurance 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Unit 5 – Basic Insurance Finance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unit 6 – Working with Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Unit 7 – Describing Quantities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Unit 8 – Describing Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Unit 9 – Describing Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Unit 10 – Structure of the Market . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Unit 11 – Structure of an Insurance Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Unit 12 – Types of Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Unit 13 – People in an Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Unit 14 – Insurance Agency Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Unit 15 – Pay and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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Book

2
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Scope and Sequence

Reading
Unit Topic Vocabulary Function
context
1 Policy Email boilerplate, condition, consent, contract, declaration, Asking for
Terminology endorsement, exclusion, insuring agreement, party, policy clarification
jacket, policy rider, policyholder, terminology
2 Insurance in Advice actual cash value, actual cash value coverage, cost, Giving news
Practice column coverage, depreciation, equal, extended cost replacement,
new, replacement cost coverage, replacement cost value,
value, worth
3 Types of Risk Textbook catastrophic, certain, cover, criteria, financially, insurable, Introducing a
excerpt insurable risk, measurable, meet, nature, possible, random hypothetical situation
4 Risk Course analyze, catastrophe modeling, deterministic model, Expressing surprise
Assessment description exposure data, financial terms, input, output, physical
characteristics, probabilistic model, risk assessment, site
location, vulnerable
5 Describing Lecture notes accidental loss, attendant cost, beneficiary, calculable loss, Expressing a lack of
Loss catastrophic loss, definite loss, element, fortuitous, limited, understanding
outside the control, probability of loss
6 Claims Webpage arbitration, claim, claims adjuster, deny, file, investigate, Asking for a
litigation, online, plaintiff, report, settle, toll-free number, verify recommendation
7 Reinsurance Encyclopedia adverse selection, assume, cede, compensation, facultative, Asking about
entry indemnity, in excess of, limit, primary, reinsurance, necessity
secondary, treaty
8 Automobile Brochure bodily injury, break down, change, collision coverage, Expressing concern
Insurance 1 comprehensive coverage, emergency road service, flat,
minimum, PIP, rental reimbursement, required, vehicle,
vehicle insurance
9 Automobile Handbook accident, ambulance, collision, contact information, driver, Delivering bad news
Insurance 2 excerpt exchange, eyewitness, fault, insufficient, police report, proof
of insurance, registration, underinsured motorist, uninsured
motorist
10 Life Advice death, designate, endowment life insurance, face amount, Reiterating a point
Insurance 1 column guarantor, mature, owner, permanent, temporary, term,
universal, whole life
11 Life Webpage contest, misrepresent, mortality table, nullify, preferred best, Agreeing with an
Insurance 2 preferred, standard, suicide clause, tobacco, void opinion
12 Disability Email BOE coverage, defray, disability, high-limit disability, Expressing relief
Insurance incapacitated, individual disability, key-person disability,
overhead, perform, permanent, short-term, unable
13 Business Report add-on, aftermath, BOP, business interruption insurance, Talking about
Interruption closed, contingent business interruption insurance, extra possibility
Insurance expense, fixed cost, historical, loss of revenue, rebuild, supplier
14 Travel Online forum baggage, book, bump, cancellation, connection, delay, domestic, Expressing interest
Insurance flight, lose, medical emergency, overseas, travel insurance
15 Credit Advertisement accounts receivable, bankruptcy, borrower, credit Describing
Insurance insurance, debt, default, insolvency, lender, loan, mortgage necessity
insurance, payment protection insurance, trade credit
ESP_Insurance_SB2.qxp_ESP_Insurance_SB2 3/17/17 10:01 AM Page 43

Table of Contents

Unit 1 – Policy Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Unit 2 – Insurance in Practice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Unit 3 – Types of Risk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Unit 4 – Risk Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Unit 5 – Describing Loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unit 6 – Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Unit 7 – Reinsurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Unit 8 – Automobile Insurance 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Unit 9 – Automobile Insurance 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Unit 10 – Life Insurance 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Unit 11 – Life Insurance 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Unit 12 – Disability Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Unit 13 – Business Interruption Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Unit 14 – Travel Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Unit 15 – Credit Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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Book

3
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Scope and Sequence

Reading
Unit Topic Vocabulary Function
context
1 Actuarial Webpage actuarial exam, actuarial science, actuarial society, actuary, Expressing
Science calculus, compound interest, economics, financial, mortality, uncertainty
present value, probability, statistics
2 Underwriting Job listing accept, automated, data, decline, eligibility, factor, insure, Describing
price-setting, relevant, restrict, stipulate, underwriter, experience
underwriting guidelines
3 Investing Magazine available reserve, bear market, bull market, collect, combined Expressing
article ratio, economy, float, investing, pay, termination, underwriting Confusion
cycle, underwriting profit
4 Marketing Email advertise, brand, campaign, commercial, demographic, Making an
Internet, market, marketing, market research, market segment, assumption
print, publicize, radio, reach, target
5 Fire and Perils Letter burn, combustion, designated, explosion, fire, friendly, glow, Clarifying
Insurance: hostile, intended, peril, smoke, spark, sufficient information
Combustion
6 Fire and Perils Webpage earthquake, flood, hail, hazard, lightning, name, named peril, Delivering bad
Insurance: nuclear incident, open peril, terrorism, theft, weather damage news
Major Incidents
7 Types of Brochure aviation insurance, boiler insurance, cargo, crop insurance, Correcting a
Property dishonest, fidelity bond, hurricane, marine insurance, surety misunderstanding
Insurance bond, terrorism insurance, tornado, windstorm insurance
8 Common Advice firearm, hidden defect, inherent vice, jewelry, limited, mold, Reacting to
Property column neglect, rodent, sinkhole, termite, valuable property, water news
Hazards damage, wear and tear
9 Title Insurance Webpage defect, financial loss, indemnity insurance, invalid, lien, mortgage, Asking for
protect, real property, title, title insurance, title search, unenforceable explanations
10 Casualty Article broad, burglary, casualty insurance, counterfeit, crime Offering
Insurance insurance, embezzlement, employee, negligent, omission, assistance
political risk insurance, property, robbery
11 Liability Encyclopedia complaint, criminal behavior, criminal defense, defend, duty, E&O Confirming
entry insurance, general liability insurance, lawsuit, legal defense, product information
liability insurance, public liability insurance, third party, unintentional
12 Malpractice Article accidental, diagnosis, doctor, malpractice insurance, medical Expressing an
error, medical malpractice, medical profession, nurse opinion
practitioner, on behalf, patient, physician, professional liability
insurance, standard, treatment
13 Health Webpage appointment, capitation, coinsurance, co-payment, deductible, Expressing
Insurance in-network provider, medical procedure, medication, gratitude
out-of-network provider, out-of-pocket, prescription, sickness
14 Regulation Encyclopedia accurately, award, bad faith, breach, disclose, good faith, Expressing
entry improperly, insurance law, litigate, material, negate, refuse, disbelief
regulation, rescind, warranty
15 Fraud Article arson, detect, exaggerate, hard fraud, insurance fraud, Showing
legitimate, lie, omit, organized crime, overinsurance, prosecute, understanding
red flag, scam, soft fraud, stage, suspicious
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Table of Contents

Unit 1 – Actuarial Science . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Unit 2 – Underwriting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Unit 3 – Investing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Unit 4 – Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Unit 5 – Fire and Perils Insurance: Combustion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unit 6 – Fire and Perils Insurance: Major Incidents . . . . . . . . . . . . . . . . . . . . . . . . . 14

Unit 7 – Types of Property Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Unit 8 – Common Property Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Unit 9 – Title Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Unit 10 – Casualty Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Unit 11 – Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Unit 12 – Malpractice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Unit 13 – Health Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Unit 14 – Regulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Unit 15 – Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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2 Principles of Insurance

THE PRINCIPLES OF Get ready!

●
1 Before you read the passage, talk about

Insurance these questions.

1 How do insurers set their fees?
2 What is the importance of utmost good faith in
an insurance agreement?

Reading
●
2 Read the textbook excerpt. Then, complete
the table.

protect How the principle affects

Principle
insurers
fund Insurers compensate clients for
Indemnity
losses.
• Insurers must not charge
1 ______________________ excessive fees.
______________________ • 2 ___________________________________
___________________________________

3 _________________________________________
Nature of the Risk
_________________________________________

Vocabulary
Insurance protects ●
3 Match the words or phrases (1-8) with the
definitions (A-H).
people in many
1 ___ dependent on 5 ___ insurable interest
ways and against
utmost good faith 2 ___ compensate 6 ___ principle
many threats.
3 ___ fee 7 ___ utmost good faith
However, certain
4 ___ frequency 8 ___ severity
principles apply
throughout the A a basic idea or theory that affects the way that
something is done
industry.
B the measurable value of something, which is
Insurers offer indemnity against clients’ losses. That the factor that allows it to be insured

1 is, they provide funds to compensate clients for

losses.
C directly affected or determined by something else
D the number of times that something happens in
Neither the insurer nor the insured may violate the a specific time period

2 terms of a policy. Both entities enter an agreement

with utmost good faith. For example, the insurer
E to give someone money to replace something
that was lost
must not charge excessive fees. Similarly, the
F the quality of approaching an agreement with
insured must be honest about his or her insurable
honesty
interest.
G a measure of how bad or serious something is
An insurer’s prices are dependent on the nature of
H an amount of money that someone pays for a
3 a risk. Insurers assess both the frequency and the
severity of a loss. These factors determine the professional service
premium.

6
ESP_Insurance_SB1.qxp_ESP_Insurance_SB1 3/17/17 9:58 AM Page 7

●
4 Choose the sentence that uses the underlined part Speaking
correctly.
●
8 With a partner, act out the
1 A Most companies refuse to cover situations with high roles below based on Task 7.
insurable interest. Then, switch roles.
B The policy protects the insured from financial loss.
USE LANGUAGE SUCH AS:
2 A An insurer must have sufficient funds to pay for losses. Who remembers ...?
B The policyholder paid the principle every month. What do you mean by ...?
The insurer/insured must ...
3 A Both the insurer and the insured are examples of entities.
B The insured suffered a fee during the storm.
Student A: You are a professor.
4 A People usually like to increase the frequency of their losses. Talk to Student B about:
B Auto insurance provides indemnity against damage to a • a principle of insurance
vehicle. • a definition of a term
• how the principle affects
●
5 Listen and read the textbook excerpt again. What insurance agreements
factors determine the price of a premium?
Student B: You are a student.
Listening Talk to Student A about a
principle of insurance.
●
6 Listen to a conversation between a professor and a
student. Choose the correct answers.
1 What is the conversation mostly about? Writing
A the system that insurers use to determine their fees
●
9 Use the textbook excerpt and
B common examples of insurable interest the conversation from Task 8 to
C ways to measure the frequency and severity of losses complete the student’s notes.
D the role of utmost good faith in insurance agreements

2 What will the speakers likely discuss next?

A examples of entities
Important Principles in
B the responsibilities of an insurer
C how insurers manage funds Insurance
D the definition of ‘indemnity’
Principle 1: It must be possible to
check that an insurance loss occurred.
●
7 Listen again and complete the conversation.
Principle 2: ________________________________________
Professor: Okay, class. We’re having a quiz tomorrow. Who __________________________________________________________
remembers one of the 1 ___________ ___________ ___________ ?
Principle 3: ________________________________________
Student: Um, both entities must enter the agreement with
__________________________________________________________
2 ___________ ___________ ___________ .
Professor: Right. Now, what 3 __________ __________ __________ by “entities”?
Student: The two entities are the insurer and 4 ___________ ___________ .
Professor: Yes. So, give me 5 ___________ ___________ of the insured’s
good faith.
Student: Well, the insured 6 ___________ ___________ accurate insurable
interest.

7
ESP_Insurance_SB2.qxp_ESP_Insurance_SB2 3/17/17 10:03 AM Page 72

15 Credit Insurance

bankruptcy
Get ready!
●
1 Before you read the passage,
talk about these questions.
1 What are the risks of being a
lender?
2 What are some types of credit
insurance policies?
trade credit
accounts receivable

Reading
lender
●
2 Read the advertisement. Then,
mark the following statements
borrower as true (T) or false (F).
loan 1 ___ According to the ad, offering
trade credit increases a
business’s risk of financial loss.
2 ___ The ad recommends the Gold
Plan for banks and other
lenders.
3 ___ Mortgage insurance is part of
the standard Platinum Plan.

Attention Business Owners! Vocabulary

●
3 Match the words or phrases
(1-6) with the definitions (A-F).
Do you think credit insurance
1 ___ debt
is a waste of money? 2 ___ lender
Think again! 3 ___ default
4 ___ bankruptcy
Credit insurance is vital for any business that offers trade credit. Do
5 ___ credit insurance
your customers receive your services now and pay for them later? If so,
you are at risk for financial loss. You need protection! 6 ___ accounts receivable

The W&C Business Gold Plan is great for small-to-medium sized A to fail to pay money that is owed
businesses. It offers full coverage for your accounts receivable. In B money that customers or clients
other words, you’re protected if customers fail to pay their debts. owe to a company
For banks and other lenders, we recommend the W&C Business C coverage that protects a
Platinum Plan. It offers additional protection for businesses that company from loss when it fails
handle large amounts of money. Borrowers can default on loans to receive a payment
for a variety of reasons. Some declare bankruptcy due to financial
D any amount of money that
insolvency. Others simply refuse to pay. Whatever the reason,
someone owes to someone else
the Platinum Plan is your best defense. It includes payment
protection insurance in case the borrower becomes ill. You may E a person or company that gives
also choose the mortgage insurance add-on if your business people money with the promise
issues loans on real estate purchases. of repayment
F a legal status indicating that a
Call W&C today for a free consultation! person is insolvent
32
ESP_Insurance_SB2.qxp_ESP_Insurance_SB2 3/17/17 10:03 AM Page 73

●
4 Read the sentence pairs. Choose which word or phrase Speaking
best fits each blank.
●
8 With a partner, act out the
1 mortgage insurance / payment protection insurance roles below based on Task 7.
A _____________________ specifically covers a borrower’s illness or injury.
Then, switch roles.
B Real estate lenders particularly benefit from _____________________ . USE LANGUAGE SUCH AS:
2 insolvency / trade credit We have a couple of problems.
A The borrower is on the verge of __________________ . We’d better ...
B Many business customers purchase services on __________________ . That’s a good idea.

3 loan / borrower
Student A: You are a company
A The home buyer needed a ___________________ to afford the house. manager. Talk to Student B about:
B The ___________________ repaid his debt at the required time. • unpaid debts to your company
• the status of a particular
●
5 Listen and read the advertisement again. Who is account
protected by mortgage insurance? • whether the insurance will
cover the debt
Listening
●
6 Listen to a conversation between two company Student B: You are a company
managers. Choose the correct answers. manager. Talk to Student A about
1 What is the conversation mostly about? unpaid debts to your company.

A reasons to purchase a new credit insurance policy

B the money that the speakers owe to other companies Writing
C debts to the company that have not been repaid
D whether the speakers’ company will become insolvent
●
9 Use the conversation in Task 8
to complete the meeting notes.
2 What will the woman likely do next? Notes January 10
A attempt to reach a bankrupt client
Meeting Topic:
B contact the insurer about a payment protection claim
C review the coverage options in several credit insurance plans Status of Accounts
D calculate the amount owed from accounts receivable
Receivable
●
7 Listen again and complete the conversation. Unfortunately, there are several unpaid
debts to our company.
Manager 1: We have a couple of problems. The Miller
account is still unpaid. One unpaid account is _________________________
Manager 2: Still? That was a huge loan. Did the Millers __________________________________________________________
1 ___________ ___________ ? Reason for default: ______________________________
Manager 1: Not that I know of. I can’t 2 ___________ ___________ Actions needed: __________________________________
___________ from them by phone or by mail. __________________________________________________________
Manager 2: We’d better contact our insurance agent. We might
be able to file a claim under our 3 ___________ ___________ . Another unpaid account is ____________________
__________________________________________________________
Manager 1: Ah, yes. That’s a good idea. We might 4 ___________
___________ ___________ ___________ for another account, too. Reason for default: ______________________________
__________________________________________________________
Manager 2: Really? 5 ___________ ___________ ?
Actions needed: __________________________________
Manager 1: The Kramer account. Mr. Kramer is extremely ill,
__________________________________________________________
and his company is 6 ___________ ___________ .
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Glossary

firearm [N-COUNT-U8] A firearm is a powerful weapon that shoots something with great force, and may be used to
seriously hurt or kill someone.
float [N-UNCOUNT-U3] Float is an amount of money that someone receives in exchange for a service, but is not expected
to render that service or repay the money until later. This allows the float to be used for investments in the meantime.
flood [N-COUNT-U6] A flood is an event in which a large amount of water flows into an area that is usually dry, often
causing damage or injury.
friendly [ADJ-U5] If a fire is friendly, it occurs in an area where it was intended to take place, such as a fireplace or a
grill, and is often considered safe.
general liability insurance [N-UNCOUNT-U11] General liability insurance is a type of insurance that protects the
insured from being held liable for bodily injury or property damage.
glow [N-COUNT-U5] A glow is a low, steady light that is given off by a fire.
good faith [N-UNCOUNT-U14] Good faith is the state of approaching an interaction or business agreement with
honesty and positive intentions.
hail [N-UNCOUNT-U6] Hail is an event in which pieces of ice fall to the ground from clouds.
hard fraud [N-UNCOUNT-U15] Hard fraud is a type of insurance fraud in which someone intentionally causes a loss,
or stages a damaging event.
hazard [N-COUNT-U6] A hazard is a danger, or a source of possible injury or harm.
hidden defect [N-COUNT-U8] A hidden defect is a problem with a piece of property that could not have been
discovered by regular methods of inspection.
hostile [ADJ-U5] If a fire is hostile, it occurs in an area where it was not intended to take place, and is likely to cause
damage or injuries.
hurricane [N-COUNT-U7] A hurricane is a major, destructive storm that is characterized by high winds and heavy precipitation.
improperly [ADV-U14] If something is done improperly, it is not done correctly, according to accepted rules and procedures.
indemnity insurance [N-UNCOUNT-U9] Indemnity insurance is a type of insurance that provides protection from
legal actions related to his or her misjudgment or other types of events.
inherent vice [N-COUNT-U8] An inherent vice is a problem with a property that fundamentally affects its quality or
function. It is typically excluded from property insurance coverage.
in-network provider [N-COUNT-U13] An in-network provider is a medical provider who has a contract with an
insurance company, and therefore can offer lower rates to patients with that company’s coverage.
insurance fraud [N-UNCOUNT-U15] Insurance fraud is the act of claiming benefits under an insurance contract by
lying or otherwise violating the terms of the contract. Insurance fraud is illegal.
insurance law [N-UNCOUNT-U14] Insurance law is a field that deals with legal concerns surrounding insurance
coverage and claims.
insure [V-T-U2] To insure someone is to provide financial assistance if a certain event occurs.
intended [ADJ-U5] If an action is intended, it is done purposely.
Internet [N-COUNT-U4] The Internet is a worldwide network that allows information to move between computers and
other devices.
invalid [ADJ-U9] If something is invalid, it is not supported by truth or law.
investing [N-UNCOUNT-U3] Investing is the practice of funding a financial venture with the hope of receiving a profit
in the future.
jewelry [N-UNCOUNT-U8] Jewelry is a type of accessory that is worn for decoration on some part of the body. Rings,
bracelets, and necklaces are examples of jewelry.
lawsuit [N-COUNT-U11] A lawsuit is a dispute between two people or groups that is resolved by a court of law.
legal defense [N-COUNT-U11] A legal defense is something that legally excuses someone from liability for something.
legitimate [ADJ-U15] If something is legitimate, it is acceptable according to particular rules or standards.
lie [V-I-U15] To lie is to make a statement that is not true.
lien [N-COUNT-U9] A lien is a right to possess a piece of property if the person who has assumed ownership does not
meet the obligations of his or her mortgage.
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INSURANCE_SB_COVER.qxp_INSURANCE_SB_COVER 3/16/17 18:34 Page 1

CAREER PATHS INSURANCE

Student’s Book
Virginia Evans - Jenny Dooley - Stephen Leland Keel, JD, MBA
Career Paths: Insurance is a new educational resource for insurance industry professionals
who want to improve their English communication in a work environment. Incorporating
career-specific vocabulary and contexts, each unit offers step-by-step instruction that
immerses students in the four key language components: reading, listening, speaking, and
writing. Career Paths: Insurance addresses topics including types of risk, principles of
insurance, auto insurance, fire and perils insurance, and reinsurance.
The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary
terms and phrases. Every unit includes a test of reading comprehension, vocabulary, and
listening skills, and leads students through written and oral production.

Included Features:
• A variety of realistic reading passages
• Career-specific dialogues
• 45 reading and listening comprehension checks
• Over 400 vocabulary terms and phrases
• Guided speaking and writing exercises
• Complete glossary of terms and phrases

The Teacher’s Guide contains detailed lesson plans, a full answer key and audio scripts.

The audio CDs contain all recorded material.

ISBN 978-1-4715-2335-9