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Developing a Qualitative Interview Protocol

The document outlines the development and use of an interview protocol for qualitative interviews, emphasizing the importance of recording information and preparing questions in advance. It details the structure of the protocol, including sections for basic information, introduction, content questions, and closing instructions, along with the use of probes to elicit more detailed responses. The protocol aims to ensure a consistent and effective interviewing process to gather comprehensive data for research.

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Ismahani Johari
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0% found this document useful (0 votes)
290 views5 pages

Developing a Qualitative Interview Protocol

The document outlines the development and use of an interview protocol for qualitative interviews, emphasizing the importance of recording information and preparing questions in advance. It details the structure of the protocol, including sections for basic information, introduction, content questions, and closing instructions, along with the use of probes to elicit more detailed responses. The protocol aims to ensure a consistent and effective interviewing process to gather comprehensive data for research.

Uploaded by

Ismahani Johari
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Interview protocol

Plan to develop and use an interview protocol for asking questions and
recording answers during a qualitative interview. Researchers record
information from interviews by making handwritten notes, by audiotaping, or
by videotaping. Even if an interview is taped, we recommend that researchers
take notes in the event that recording equipment fails. If audiotaping is used,
researchers need to plan in advance for the transcription of the tape.

The interview protocol should be about two pages in length. There should
be some spaces between the questions for the interviewer to write short notes
and quotes in case the audio-recording device does not work. The total number
of questions should be somewhere between 5 and 10, although no precise
number can be given. It should be prepared in advance of the interview, and
used consistently in all of the interviews. It is helpful for the interviewer to
memorize the questions so that he or she does not appear to be simply reading
the interview protocol. The interview protocol consists of several important
components. These are basic information about the interview, an introduction,
the interview content questions with probes, and closing instructions (see also
Creswell, 2016).

i. Basic information about the interview. This is a section of the


interview where the interviewer records basic information about the
interview so that the database can be well organized. It should include the
time and date of the interview, where the interview took place, and the
names of both the interviewer and interviewee. The project length of the
interview could also be noted as well as the file name for the digital copy
of the audio recording and transcription.

ii. Introduction. This section of the protocol provides the instructions to the
interviewer so that useful information is not overlooked during
potentially anxious period of conducting the interview. The interviewer
needs to introduce himself or herself, and to discuss the purpose of the
study. This purpose can be written out in adcance and simply read by the
interviewer. It should also contain a prompt to the interviewer to collect a
signed copy of the informed consent from (alternatively, the participant
may have sent the form to the interviewer). The interviewer might also
talk about the general structure of the interview (e.g. how it will begin,
the number of questions, the time that is should take), and ask the
interviewee if he or she has any questions before beginning the interview.
Finally, before the interview begins, the interviewer may need to define
some important terms that will be used in the interview.

iii. Opening question. An important first step in an interview is to set the


interview at ease. We typically begin an ice-breaker type of question.
This is a question where we ask participants to talk about themselves in a
way that will not alternate them. We might ask them about their job, their
role, or even how they spent the day. We do not ask personal questions
(e.g. "What is your income?" ). People like talking about themselves, and
this opening question should be framed to accomplish this goal.

iv. Content questions. These questions are the research sub-questions in the
study, phrased in a way that seems friendly to the interviewee. They
essentially parse the central phenomenon into its parts - asking about
different facets of the central phenomenon. Whether the final question
would be a restatement of the central question is open to debate. It is
hoped that after the interviewee has answered all of the sub-questions, the
qualitative researcher will have a good understanding as to how the
central question has been answered.

v. Using probes. These content questions also need to include probes.


Probes are reminders to the researcher of two types: to ask for more
information, or to ask for an explanation of ideas. The specific wording
might be as follows (and these words could be inserted into the interview
protocol as a reminder to the interviewer):

- "Tell me more" (asking for more information)


- "I need more detail" (asking for more information)
- "Could you explain your reponse more?" (asking for an explanation)
- "What does 'not much' mean?" (asking for an explanation)

Sometime begining qualitative researchers are uncomfortable with


a small nnumber of questions and they feel that their interview may be
quite short with only a few (5-10) questions. True, some people may have
little to say (or little information to provide about the central
phenomenon), but by including probes in the interview, the researcher
can expand the duration of the interiew as well as net useful information.
A useful final question might be, "Who should I contact next to learn
more?" or "Is there any further information that you would like to share
that we have not covered?" These follow-up questions essentially net
closure on the interview and show the researcher's desire to learn more
about the topic of the interview.

vi. Closing instructions. It is important to thank the interviewee for his or


her time and respond to any final questions. Assure the interviewee of the
confidentially of the interview. Ask if you can follow-up with another
interview if one is needed to clarify certain points. One question that may
surface is how participant will learn about the results of your project. It is
important to think through and provide a response to the question because
it involves your time and resources. A convenient way to provide
information to interviewees is to offer to send them an abstract of the
final study. This bried communication of results is efficient and
convenient for most researchers.
Example

SEMI STRUCTURED INTERVIEW PROTOCOL

Reference Number :
Device : Digital video recorder, microphone, set of questionnaires,
researcher's notebook

PARTICIPANT INFORMATION
Name : __________________________________________
Gender : __________________________________________
Age : __________________________________________
Deparment/Unit : __________________________________________
Date : __________________________________________
Time : __________________________________________

RECORDING EQUIPMENT NOTES

ACTION Yes No
Installation of digital recorders
Check the functionality of the digital recorder

INTRODUCTION PHASE NOTES


Video recording starts

Assalamualaikum/ Greetings Sir/Madam/Miss...........


Thank you for being willing to participate in this interview session. For
your information, I am conducting a study to study
____________________________. This data can help
_________________________________.

Therefore, I greatly appreciate your voluntary involvement in this


study. This is a Study Participation Consent Form that must be signed
by you as a sign of consent to be a study participant in this study.

 The researcher submitted the Consent to Participate in the


Study form and asked the study participants to read and
understand the contents of the form.
 If they agree, they are required to sign the form.
 The researcher continued the implementation procedure
contained in the think aloud protocol.

I am interested in your answer sir/madam/miss when answering


______________. So, this interview aims to listen and examine in
depth about ____________________. You also don't need to worry
about the answers given because this study
is__________________________.

INTERVIEW PHASE I – Exploring the Causes ________ NOTES


1. You have answered the question ______________
2. Can you explain why you gave such an answer?
3. Can you draw a diagram that represents the question?
4. Can you make a __________
5. Can you write the ____________

INTERVIEW PHASE I – Content Questions NOTES


1. Apakah perkara yang boleh mengganggu tugas pekerjaan
tuan/puan/cik di IPG Kampus Kent?
2. Adakah tuan/puan/cik membawa masalah kerja ke rumah?
3. Bagaimanakah hal ini memberi kesan kepada kualiti kerja
tuan/puan/cik?
4. Pertanyaan lanjut

CLOSING PHASE NOTES


The researcher expressed appreciation to the study
participants for their willingness to be interviewed.

Recording stopped.

Common questions

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Closing instructions positively influence participant perception by showing appreciation and reinforcing confidentiality, which helps solidify trust. Acknowledging participants’ contributions and answering any final questions can enhance their sense of involvement and respect. Additionally, offering to share study results or conduct follow-up interviews can increase willingness to engage in future research as it provides a sense of partnership and transparency in the research process .

An introduction in an interview protocol benefits the data collection process by establishing a clear context for the interview, aligning both interviewer and interviewee on the purpose and scope of the discussion. It also helps alleviate participant anxiety by clearly outlining the process, number of questions, and expected duration. Incorporating an introduction ensures participants understand the research aim, have signed informed consent, and have any necessary terms defined upfront. This clarity enhances cooperation and can improve the quality and reliability of the data collected .

Probes in qualitative interviews have several advantages: they help gather more detailed information, encourage interviewees to further explain their thoughts, and guide the conversation towards uncovering deeper insights. They should be implemented as reminders within the interview protocol, prompting the interviewer to ask follow-up questions like "Tell me more" or "What does 'not much' mean?". This strategic placement ensures that probing is an integral part of the questioning process, allowing interviews to remain flexible and responsive to interviewee inputs while still comprehensive .

An effective interview protocol in qualitative research includes several key components: basic information about the interview such as time, date, location, and names of participants to organize the database; an introduction with the interviewer’s introduction, purpose of the study, and informed consent procedures; content questions that address research sub-questions with friendly phrasing and necessary term definitions; the use of probes to gain more information or clarification; and closing instructions where the interviewer thanks the interviewee, assures confidentiality, answers any final questions, and discusses follow-up procedures if needed. The overall structure ensures consistency across interviews and helps collect comprehensive data .

Researchers can mitigate miscommunication risks during sensitive qualitative interviews by carefully designing their protocols to include clear, non-leading questions and defining any critical terms upfront in the introduction. They should use active listening and empathetic communication techniques to ensure participants feel understood and respected. Probing questions should be framed sensitively to avoid any perception of judgment or intrusion. Effective communication encourages openness and honesty, reducing the likelihood of misunderstandings .

Audio recording in qualitative interviews offers the benefits of capturing verbatim responses, allowing researchers to focus on the interaction rather than note-taking. It also provides an accurate record for transcription and data analysis. However, researchers should plan for potential equipment failure by taking supplementary handwritten notes and ensuring participants consent to recording. Ethical considerations include guarding confidentiality and appropriately managing and storing recordings .

The final question in qualitative interviews, such as asking for recommendations of other participants, plays a critical role in enriching the data by expanding the participant network. This method, known as snowball sampling, helps researchers identify additional subjects who may offer diverse perspectives or confirm the initial findings. It enables the collection of more comprehensive data and potentially uncovers new facets of the research phenomenon that may not have been initially considered. This technique is particularly valuable in studies involving hard-to-reach populations .

Memorizing interview questions is important because it allows the interviewer to engage naturally with the interviewee, fostering a more relaxed and open conversation. This reduces the perception that the interaction is merely procedural or scripted, which can enhance rapport and lead to richer, more genuine responses. Such an approach can significantly improve the quality of data collected as it encourages participants to speak more freely and thoroughly, providing insights that they might withhold in a formal, rigidly structured interview setting .

The 'ice-breaker' or opening question is crucial in interview protocols for setting a comfortable and open environment. By prompting interviewees to talk about themselves in a non-intrusive manner, it eases them into the conversation, helping to reduce anxiety and build rapport. This positive start facilitates a smoother flow of the interview, making participants more likely to provide candid, in-depth responses to subsequent, potentially more complex questions. A well-executed opening question enhances the overall quality of data collected by encouraging participant engagement .

To ensure robustness and reliability of qualitative data even with fewer questions, researchers should incorporate probes in their interview protocol. Probes are tools that help navigate beyond superficial answers by asking for more information or explanations. This approach allows interviewers to expand the interviews naturally, encouraging depth without additional standard questions. Probes like "Tell me more" or "Could you explain your response more?" enable interviewees to elaborate on initial responses, thus enriching the dataset despite an otherwise minimal question list .

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