Saifran Khan
Senior IT Engineer
Address New Delhi , India 110025
Phone +918791199442
E- mail khansaifron45@[Link]
Career Objective:
To secure a challenging position within a dynamic organization that offers ample opportunity for
growth and development while allowing me to contribute to the company's success through my
skills and experience.
Skills
Technical issues analysis
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Doto recovery
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Desktop support
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Technical documents comprehension
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Customer service expert
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Application support
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Issue troubleshooting
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Microsoft Outlook
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Windows 10
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Technical Support
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Ticket support system management
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Work History
Aug 2021 - Senior IT Engineer
Current TATA Consultancy Services, Gurgaon
• Resolved diverse range of technical issues across multiple systems and
applications for customers and end-users across various time zones.
• Responded promptly to incoming sales leads and requests for technical
support,
Developed and implemented preventive maintenance procedures.
• Collaborated with supervisors to escalate and address customer inquiries
or technical issues.
• Used ticketing systems to manage and process support actions and
requests.
• Assisted customers in identifying issues and explained solutions to restore
service and fu nctionality.
• Managed high levels of call flow and responded to Type technical support
needs.
• Configured hardware and granted system permissions to new employees.
• Monitored systems in operation and quickly troubleshot errors.
Explained security measures in simple terminology to help users understand
malware and phishing threats.
• Responded to customer inquiries and provided technical assistance over
phone and in person.
• Installed and configured operating systems and applica tions.
• Teste d new sottware and hard ware prior to d eployment.
• Monitored system performance to identify potential issues.
May 2020 - Technical Support Engineer
Jun 2022 Microsoft , Gurgaon
• Installed and configured network printers and other peripheral devices.
• Implemented and maintained virtual private networks.
• Devised scripts and automation tools to improve system efficiency.
• Monitored networks and network devices to resolve technical problems
quickly.
• Diagnosed and resolved hardware and software issues.
• Evaluated software products to determine compatibility with existing
systems.
• Implemented, developed and tested installation and update of file servers,
print servers and application servers.
• Designed and evaluated WAN and LAN connectivity technologies.
• Identified and resolved network congestion issues and bottlenecks.
• Resolved issues and escalated problems with knowledgeable support and
quality service.
Apr 2018 - Associate
May 2019 Tech Mahindra, Noida
• Managed customer relations through communication and helpful
interactions.
• Provided product price information to customers.
• Greeted customers and offered assistance for increased customer
satisfaction.
• Generated sales reports and presentations for senior management.
• Analyzed customer data to identify trends and anticipate customer needs.
• Maintained relationships with customers to maximize sales opportunities.
• Trained and mentored junior staff on customer service strategies and
techniques.
• Created promotional materials to advertise products and services.
• Volunteered for extra shifts during holidays and other busy periods to
alleviate staffing shortages.
• Listened to customer needs and desires to identify and recommend
optimal products.
• Engaged in friendly conversation with customer to better uncover
individual needs.
• Opened, shelved and merchandised new products in visually appealing
and organized displays for optimal sales promotions.
• Recommended complementary purchases to customers, increasing
revenue.
• Stocked merchandise, clearly labeling items, and arranging according to
size or color.
• Wrapped, boxed and weighed bakery department products.
• Provided exceptional services and pleasant shopping experiences to retail
customers.
• Managed efficient cash register operations.
Education
Apr 2014 - B,com: Commerce
Jun 2017 Dr Bhen Rao Ahmedkar University - Agra
Apr 201 s - Software Engineering : Computer Software Applications
Mar 2018 NIIT University - New Delhi
Languages
English
Advanced IC I I