Name______________________________________ Date_____________________ Class Period______
Nonverbal Communication Notes Functions of Nonverbal Communication 1. ___________________ to verbal communication - it often accompanies a persons words. a. _____________________ a verbal message. b. ________________________ verbal messages. c. Acts as a _______________________ for a verbal message. 2. Conveys ____________________ and ________________________ dimensions of a message. Characteristics of Nonverbal Communication 1. _________________________ - nonverbal communication is most often sent on this level. We are often not aware of the messages we send nonverbally. 2. ________________________ - it depends on the situation in which it occurs. 3. ________________________ - this means that nonverbal messages are open to interpretation and are often confusing. 4. ________________________ - A nonverbal message commonly used in one culture may send a completely different message in another culture. Types of Nonverbal Communication 1. _______________________ - Human sound that is used to transmit language to others. There are four major characteristics of voice: a. ___________________ - the highness or lowness in the sound of a voice. Includes: i. ____________________- variation possible for a speaker to reach, from highest pitch possible to lowest. ii. ____________________ - stressing or placing emphasis on certain words or phrases.
b. ___________________ - Level of loudness or softness in a persons voice. c. __________________ - A specific vocal quality. d. __________________ - How fast or slowly a person speaks. i. _________________ - brief period without sound. Helps provoke thought, develop curiosity or suspense, create a dramatic effect or raise questions. ii. __________________ - longer period of suspended sound. It communicates a willingness to listen. It expresses approval, disapproval, apathy. It also shows courtesy, respect, or profound emotion. e. ___________________ - conveys humor, friendliness, acceptance and good feelings. It can also convey cruelty or sarcasm. f. ______________________ - sounds without words. Sighs, whines, throat clearing are examples. They send messages about a senders feelings.
2. ________________________ - Visual messages we send with our physical presence. A. Personal Appearance - has a great impact on communication because of first impressions. i. _________________ - Your attire can add or detract from the image you want to project in social and professional contexts. ii. ____________________ - It shows others whether or not you take pride in your appearance. It also implies that you want to look and be your best. B. Kinesics - refers to the use of the body in communication. i. ____________________ - Makes your clothes fit better and gives you the air of confidence, poise and immediacy. ii. _________________________ - Shows your comfort level in situations.
C. Movement and Gestures - should be controlled with purpose. i. ii. ___________________ - the way you walk or move from one place to another. ___________________ - a movement of any part of the body that reinforces another message or acts as a substitute for speech. They are very cultural in nature. D. Facial Communication - one of the most noticeable and important aspects of nonverbal communication. It can display a wider range of emotions more accurately and immediately than any other form of body talk. i. ______________________________ - People use eyes to make contact with others, maintain and regulate interaction, and to provide space or distance. ii. Making __________________ eye contact often will be viewed as a sign of honesty and credibility. 3. _______________________________________ - The way you use space, distance, and territoriality communicates messages about you and your relationships. A. _______________________Communication - Your perception and use of space. i. _______________________ distance - up to 18 inches from your body. Communication in this range tends to be very personal. ii. _______________________ distance - 18 inches to 4 feet. Typically people allow friends, family members, and some coworkers to enter their personal space comfortably. iii. ____________________ distance - four to twelve feet. The most appropriate distance for interpersonal and small group interactions in professional and social contexts. iv. v. _____________________ distance - 12- 25 feet. Used in formal presentations. __________________________ - People may identify a space or territory, claim it, and protect it as their own. Your space can send a variety of messages about you.
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___________________ - In recent years, rules and norms have taken a definite shift toward Dont touch. Touching can be considered harassment and intimidation and can cause serious emotional and legal issues.
B. ________________________ communication - How you manage your time is crucial. i. How you use time sends strong message about you, your perception of others, your relationships, and your attitude toward responsibility. C. ___________________ - articles of adornment you use to decorate yourself or your surroundings. D. ___________________ - all the materials you keep in your space or take with you. E. ________________ - Associates a certain meaning or feeling. F. _______________________________ - The sense of smell is believed to provide the most direct link to the emotion center of the brain. Characteristics of a Positive Professional Image 1. _________________________ - Having a strong voice with an attentive and positive attitude shows that you believe in yourself and your communication skills. 2. _____________________ - Comes from an understanding of communication situations and a strong sense of what is appropriate and correct. It sends out the message that you are in control of your communication and the situation you are in. 3. ____________________________ - Suggests a strong sense of purpose. It means you are confident in yourself, your opinions and beliefs and are not afraid to take a stand when necessary. 4. ____________________________ - Being perceived as approachable, friendly and open. It is giving another your full attention.