Repair manual - Cordless handstick vacuum cleaner

Concerning this document................................................................ 2 5.2.1 Checking battery ................................................................................ 14

1.1 Important information ....................................................................................... 2 5.2.2 Checking blower motor / control module .............................................. 14
1.1.1 5.3 Checking charging socket................................................................................ 15
Purpose.............................................................................................. 2
1.1.2 5.4 Checking electric brush ................................................................................... 16
Target group ....................................................................................... 2
1.1.3 5.5 Checking hand stick sliding switch ................................................................... 17
Other applicable documents ................................................................ 2
1.2 Explanation of symbols .................................................................................... 2
1.2.1 Danger levels...................................................................................... 2
Repair....................................................................................................... 18
1.2.2 6.1 Replacing hand stick handle ............................................................................ 18
Hazard symbols .................................................................................. 2
1.2.3 6.1.1 Removing hand stick handle ............................................................... 18
Structure of the warnings..................................................................... 3
1.2.4 6.1.2 Installing hand stick handle ................................................................. 18
General symbols ................................................................................. 3
6.2 Replacing control module ................................................................................ 19
Safety......................................................................................................... 4 6.2.1 Removing control module ................................................................... 19
2.1 Qualification .................................................................................................... 4 6.2.2 Installing control module ..................................................................... 20
2.2 General safety instructions ............................................................................... 4 6.3 Replacing battery / blower motor...................................................................... 21
2.2.1 6.3.1 Removing battery / blower motor ......................................................... 21
All domestic appliances ....................................................................... 4
2.3 Measures after each repair .............................................................................. 5 6.3.2 Installing battery / blower motor ........................................................... 22

Design and function............................................................................. 6

3.1 Appliance overview.......................................................................................... 6
3.2 Appliance structure .......................................................................................... 7
3.3 Battery / appliance runtime............................................................................... 8

Fault Diagnosis...................................................................................... 9
Error code / fault display / signal ....................................................................... 9
Battery charging status indicator lit red continuously for 10 s, then goes out........ 9
Malfunction ................................................................................................... 10
Appliance runtime is too short ........................................................................ 10
Battery is not being charged........................................................................... 10
Hand held cordless vacuum cleaner does not work ......................................... 11
Electric brush does not work .......................................................................... 11
Result problem .............................................................................................. 11
Suction force is too low .................................................................................. 11

Test........................................................................................................... 13
5.1 Checking appliance runtime ........................................................................... 13
5.2 Checking hand held cordless vacuum cleaner ................................................. 14

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 Concerning this document
Concerning this document

1.1 Important information 1.2 Explanation of symbols

Read and observe chapter 2 "Safety" before performing any work!
1.2.1 Danger levels
1.1.1 Purpose The warning levels consist of a symbol and a signal word. The signal word indicates
the severity of the danger.
These repair instructions form the basis for a systematic and safety conscious proced-
ure for the repair of domestic appliances. Warning level Meaning
These repair instructions include information about troubleshooting and repair. Non-observance of the warning message
Danger will result in death or serious injuries.
1.1.2 Target group Non-observance of the warning message
Warning could result in death or serious injuries.
These repair instructions are intended for persons who are familiar with equipment
technology and were instructed by BSH or an authorised body: Non-observance of the warning message
¡ Service technicians for the repair of domestic appliances Caution could result in minor injuries.
¡ Pre-assemblers in the spare part stockroom when determining required spare Notice Non-observance of the warning message
parts could result in damage to property.
¡ Call centre employees during order acceptance
Table 1: Danger levels
1.1.3 Other applicable documents 1.2.2 Hazard symbols
The following documents include additional relevant repair information: Hazard symbols are symbolic representations which give an indication of the kind of
¡ General repair instructions danger.
¡ Error codes and service programs The following hazard symbols are used in this document:
¡ Circuit diagrams
¡ Exploded drawings Hazard symbol Meaning
¡ Parts lists General warning message
¡ Repair videos

Danger from electrical voltage

Risk of explosion

Danger of cuts

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 Concerning this document

Hazard symbol Meaning Gen. symbol Meaning

Danger of crushing Identification of a special tip (text and/or
graphic)
Identification of a simple tip (only text)
Danger from hot surfaces Identification of a link to a video tutorial
Identification of required tools
Danger from strong magnetic field Identification of required preconditions
Identification of a condition (if ..., then ...)
Identification of a result
Danger from non-ionizing radiation
Start Identification of a key or button
[00123456] Identification of a material number
Table 2: Hazard symbols Status Identification of displayed text / window
(in the appliance's display)
1.2.3 Structure of the warnings Table 3: General symbols
Warnings in this document have a standardised appearance and a standardised struc-
ture.

Danger
Type and source of danger!
Possible consequences of ignoring the danger / warning.
▶ Measures and prohibitions for preventing the danger.
The following example shows a warning that warns against electric shock due to live
parts. The measure for avoiding the danger is mentioned.

Danger
Risk of electric shock due to live parts!
Death by electrocution
▶ Disconnect appliances from electrical supply at least 60 seconds
before starting repairs.

1.2.4 General symbols

The following general symbols are used in this document:

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 Safety
Safety

2.1 Qualification 2.2 General safety instructions

In Germany, only qualified electricians trained by BSH or an authorised body may per-
form any repair work. 2.2.1 All domestic appliances
In other countries, only similarly trained qualified personnel is permitted to perform the Risk of electric shock due to live parts!
repair work. ¡ Disconnect the appliance from the mains for at least 60 seconds before starting
Appliances must only be repaired by persons that are qualified, approved and trained work.
by BSH or an authorised body as instructed. ¡ Do not touch the housing, components and cables.
¡ For tests on an energised system, use a residual current circuit breaker.
¡ Discharge high-voltage capacitors.
Risk of injury from sharp edges!
¡ Wear protective gloves.
Risk of crushing during repair, maintenance, troubleshooting and service due to
heavy and moving components
¡ Wear protective shoes.
¡ Secure heavy components from falling down.
¡ Do not stick body parts into moving components.
Risk of injury when dealing with harmful substances!
¡ Observe the associated safety data sheet!
Risk to the appliance's safety / function!
¡ Only use original spare parts.
Risk of damage to electrostatically sensitive components (ESDs)!
¡ Before touching ESDs, use an electrostatic protection system (wristband with earth
safe plug).
¡ Do not touch connections and conductor paths of the modules.
¡ Only transport ESDs in conductive materials or original packaging.
¡ Keep ESDs clear of electrostatically chargeable materials (i.e. plastic).

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 Safety

2.3 Measures after each repair

If the appliance is functional:
¡ Check according to VDE 0701 or country-specific regulations.
¡ Check external appearance, function and tightness.
¡ Document repair work, measured values and functional reliability.
If the appliance is not functional:
¡ Identify the appliance as “not functionally reliable”.
¡ Warn customers of commissioning and notify them in writing .

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 Design and function
Design and function

3.1 Appliance overview 8 Floor nozzle with electric brush

9 Dust container with filter unit / 400 ml
10 Battery charging status indicator
11 Hand held cordless vacuum cleaner sliding switch
12 Hand stick handle

Fig. 1: Appliance overview

1 Hand stick sliding switch
2 Accessory holder for extendable crevice nozzle
3 Accessory compartment cover
4 Charging socket
5 Main body
6 Hand held cordless vacuum cleaner
7 Power supply unit

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 Design and function

3.2 Appliance structure 9 Brush roller

10 Electric brush drive unit

Fig. 3: Dust container overview

1 Dust container
2 Foam filter
3 Motor protection filter
4 Outer filter unit
5 Dust retaining flapper

Fig. 2: Appliance structure overview

1 Hand stick sliding switch
2 Contact pins (between hand held cordless vacuum cleaner and main body)
3 Control module
4 Socket (currently not used)
5 Battery
6 Hand held cordless vacuum cleaner sliding switch
7 Blower motor
8 Filter unit

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 Design and function

3.3 Battery / appliance runtime Runtime / Charging time Li-Ion 25.2 V Li-Ion 21.6 V
Appliance is equipped with Lithium-Ion battery that is installed in the central section of Battery cells 7 x 3.6 VDC 6 x 3.6 VDC
hand held cordless vacuum cleaner. Runtime at level 1 / with up to 55 min up to 50 min
non-electrical accessories
Runtime at level 1 / with up to 55 min up to 50 min
electric brush
Runtime at level 2 / with up to 20 min up to 18 min
electric brush
Charging time 4 h (80 %) / 5 h (full) 4 h (80 %) / 5 h (full)
Table 5: Appliance parameters related to battery
Like every other Li-Ion battery the battery is subject to natural wear as
well. That means the battery capacity and thus runtime decrease over
time. This is a natural aging process and not the result of a material /
production failure or a product defect.
Runtime of batteries depends on multiple factors:
¡ Number of completed charging cycles.
Fig. 4: Hand held cordless vacuum cleaner - battery location ¡ Operating temperature of the battery.
Hand held cordless vacuum cleaner can only be charged in the hand stick configura- ¡ Appliance operating mode (hand stick / hand held).
tion. ¡ Cleaning surface type and condition.
Once battery is fully charged, control module switches off the charging ¡ Natural physical aging of an Li-Ion battery.
voltage.
It is safe for the battery to leave appliance connected to the charging
cable and mains socket when it is fully charged.
Battery charging status indicator provides information about the state of battery and in-
dicates failures.
Operating status Battery charging status indicator
Normal operating mode White LED lit
Battery capacity below 20 % Red LED flashing slowly
Battery empty LED off
Battery charging White LED flashing slowly
Battery fully charged White LED lit for 2 min, then goes off
Over-/under-temperature, overload pro- Red LED lit for 10 s, then goes off
tection activated
Table 4: Battery charging status indicator overview

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 Fault Diagnosis
Fault Diagnosis

Error code / fault display / signal

Fault Possible cause Troubleshooting
Battery charging status indicator lit red continuously for Wrong power supply unit is connected Use power supply unit according to appliance variant:
10 s, then goes out ¡ Li-Ion 25.2 V - output: 32.0 VDC / 0.4 A
Over- / under-temperature / overload protection ¡ Li-Ion 21.6 V - output: 27.0 VDC / 0.5 A
activated
Output voltage and current values are identified on power supply unit
rating label.
▶ Advise customer:
Connect power supply unit dedicated to the appliance.
Battery is covered by dust High quantity of dust covered the battery and caused overheating.
1. Clean battery.
2. Advise customer:
Before using the appliance check condition of filters and ensure
proper installation of filtration unit.
Battery / battery cell is defective ▶ Check battery.→ Page 14

Filtration unit is blocked / dirty 1. Advise customer:

Empty dust container.
2. Advise customer:
Foam filter and motor protection filter can be rinsed. Allow filters
to dry completely before reinstallation (approx. 24 h).
Clean filters at regular intervals to ensure optimum appliance opera-
tion.
3. Advise customer:
Replace damaged filters.
Electric brush motor is blocked / defective 1. Advise customer:
Check brush roller for blockage.
2. Advise customer:
Remove objects that causes the blockage.
3. Check electric brush.→ Page 16
Blower motor is blocked / defective 1. Check blower motor for impeller blockage.
2. Remove objects that causes the blockage.
3. Check blower motor.→ Page 14

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 Fault Diagnosis

Malfunction
Fault Possible cause Troubleshooting
Appliance runtime is too short Battery charging time was too short Charging time of discharged battery (from low battery to full battery
indication) is approx. 5 h.
1. Advise customer:
Fully charge the battery.
2. Advise customer:
When battery is fully charged charging indicator lit continuously for 2
min, then goes out.
Battery is defective ▶ Check appliance runtime.→ Page 13

Battery is not being charged Wrong power supply unit is connected Use power supply unit according to appliance variant:
¡ Li-Ion 25.2 V - output: 32.0 VDC / 0.4 A
¡ Li-Ion 21.6 V - output: 27.0 VDC / 0.5 A
Output voltage and current values are identified on power supply unit
rating label.
▶ Advise customer:
Connect power supply unit dedicated to the appliance.
Power supply unit is defective Required tools:
Multimeter Digital multimeter VC 850K [15000062]
Power supply unit output parameters for appliance variants:
¡ Li-Ion 25.2 V - output: 32.0 VDC / 0.4 A
¡ Li-Ion 21.6 V - output: 27.0 VDC / 0.5 A
1. Measure power supply unit output voltage.
2. Replace defective power supply unit.
Charging socket is defective ▶ Check charging socket.→ Page 15

Incorrect electrical contact between main body and 1. 1. Check contact pins on main body for damage, dirt and correct
handheld vacuum cleaner position.
2. Check contact pins on hand held cordless vacuum cleaner rear
cover for damage, dirt and correct position..
2. Clean dirty contact pins.
3. Correct position of bent contact pins.
4. If contact pins on main body or/and hand held cordless vacuum
cleaner rear cover are damaged.
- Replace main body or/and hand held cordless vacuum cleaner
rear cover.

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 Fault Diagnosis

Fault Possible cause Troubleshooting

Battery / control module is defective ▶ Check battery / control module.→ Page 14

Hand held cordless vacuum cleaner does not work Battery is empty ▶ Advise customer:
Blower motor does not work Charge the battery.
Battery is defective ▶ Check battery.→ Page 14

Blower motor / control module is defective ▶ Check blower motor / control module.→ Page 14

Hand held cordless vacuum cleaner sliding switch is 1. Check hand held cordless vacuum cleaner sliding switch.
defective 2. Replace defective hand held cordless vacuum cleaner sliding switch.
Electric brush does not work Brush roller is blocked ▶ Remove objects that cause the blockage.

Hand stick sliding switch is defective ▶ Check hand stick sliding switch.→ Page 17

Electric brush drive unit / motor is defective ▶ Check electric brush.→ Page 16

Hand held cordless vacuum cleaner is defective ▶ Check hand held cordless vacuum cleaner.→ Page 14

Result problem
Fault Possible cause Troubleshooting
Suction force is too low Dust container is full ▶ Advise customer:
Empty dust container.
Filtration unit is dirty 1. Advise customer:
Foam filter and motor protection filter can be rinsed. Allow filters
to dry completely before reinstalling (approx 24 h).
Clean filters at regular intervals to ensure optimum appliance opera-
tion.
2. Advise customer:
Replace damaged filters.
Dust retaining flapper is on wrong position ▶ Advise customer:
Correct the position of dust retaining flapper.
Hand held cordless vacuum cleaner inlet is clogged ▶ Advise customer:
Remove objects that cause the blockage.
Main body air channel is clogged ▶ Advise customer:
Remove objects that cause the blockage.

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 Fault Diagnosis

Fault Possible cause Troubleshooting

Nozzle is clogged ▶ Advise customer:
Remove objects that cause the blockage.
Electric brush is blocked ▶ Remove objects that cause the blockage.

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 Test
Test

5.1 Checking appliance runtime Prerequisite:

Required tools: Power supply unit is checked.
Battery is fully charged.
Multimeter Digital multimeter VC 850K [15000062]
Appliance is in hand stick configuration.
Stopwatch Appliance is set in upright, stationary position on the hard floor.
The function of the hand held cordless vacuum cleaner is tested by fully charging and 1. Turn on the appliance at level 2 (with electric brush).
following discharging of the battery. 2. Measure appliance runtime.
This allows to test the function of: 3. If appliance runtime < target value (reference table).
¡ Control module - charging / discharging process. - Check battery.→ Page 14
¡ Battery condition - runtime for capacity check. 4. If appliance runtime > target value (reference table).
Li-Ion battery type Runtime in test conditions / target 1. Battery is free of defect.
value 2. Inform customer about natural wear of Li-Ion batteries and factors that de-
creases battery capacity.→ Page 8
Li-Ion 25.2 V 10 min
Li-Ion 21.6 V 9 min
Table 6: Reference table for target runtime in test conditions

Fig. 5: Appliance test position

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 Test

5.2 Checking hand held cordless vacuum cleaner

5.2.1 Checking battery
Required tools:
Multimeter Digital multimeter VC 850K [15000062]
Prerequisite:
Battery is fully charged.
Hand held cordless vacuum cleaner is removed.
Electrical connections of control module are accessible.
1. Disconnect battery pack from the control module.
2. Measure voltage on the battery plug.
3. If measured voltage < 16.5 VDC for (21.6 V appliance variants) or < 19.3 VDC
(for 25.2 V appliance variants).
- Replace battery.→ Page 21
4. If measured voltage >16.5 VDC (for 21.6 V appliance variants) or > 19.3 VDC
(for 25.2 V appliance variants).
- Check control module.→ Page 14

5.2.2 Checking blower motor / control module

Required tools:
Multimeter Digital multimeter VC 850K [15000062]
Prerequisite:
Battery is fully charged.
Dust container is removed.
Electrical connections of control module are accessible (rear cover re-
moved).→ Page 19
Blower motor does not rotate.
Battery pack is checked.→ Page 14
1. Switch on hand held cordless vacuum cleaner.
Battery charging status indicator lit white.
2. Measure voltage on the blower motor connection socket to control module.
3. If measured voltage = 25 VDC (for 25.2 V appliance variants) or 21.5 VDC (for
21.6 V appliance variants).
- Replace blower motor.→ Page 21
4. If there is no voltage on the socket.
- Replace control module.→ Page 19

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 Test

5.3 Checking charging socket

Required tools:
Multimeter Digital multimeter VC 850K [15000062]
Prerequisite:
Power supply unit is checked.
Hand held cordless vacuum cleaner is removed.
1. Connect power supply unit.
2. Measure voltage between contact pins.

3. If measured voltage = 0 VDC.

- Replace main body.
4. If measured voltage = 32 VDC (for 25.2 V appliance variants) or 27 VDC (for Li-Ion
21.6 V appliance variants).
- Check electrical contact between main body and handheld vacuum cleaner.

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 Test

5.4 Checking electric brush 5. Check continuity between main body contact pins B2 - T4 and B1 - T3 (resistance
measurement).
Required tools:
Multimeter Digital multimeter VC 850K [15000062]
Prerequisite:
Electric brush does not work.
Appliance is in the hand stick configuration.
Electric brush is checked for blockage by objects.
Electric brush is removed.
1. Activate hand stick sliding switch.
2. Measure voltage on the main body electric brush contacts.

6. If there is no continuity between pins.

- Replace main body.
7. If there is continuity between pins.
- Check hand held cordless vacuum cleaner.→ Page 14

3. If measured voltage = 21 VDC.

- Replace defective electric brush.
4. If measured voltage ≠ 21 VDC.
- Remove hand held cordless vacuum cleaner.

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 Test

5.5 Checking hand stick sliding switch

Hand stick sliding switch is included in hand stick handle spare part kit.
Required tools:
Multimeter Digital multimeter VC 850K [15000062]
Hand stick sliding switch can be tested by measuring resistance between handle ter-
minals.
Hand stick sliding switch position Resistance, kΩ
0 ∞
1 1.47
2 0
Table 7: Reference table for handle sliding switch resistance
Prerequisite:
Hand stick handle is removed.→ Page 18
1. Measure resistance between handle electric contacts for all three hand stick slid-
ing switch positions.

2. If measured resistance is different comparing to values from the reference

table.
- Replace hand stick handle.

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 Repair
Repair

6.1 Replacing hand stick handle 2. 1. Unscrew the screw (1).

2. Remove hand stick handle (2).
Required tools:
Phillips screwdriver PH2
Prerequisite:
Hand held cordless vacuum cleaner is removed.
Accessory compartments are empty - nozzles removed.
Appliance is in upright position.

6.1.1 Removing hand stick handle

1. Open accessory compartment cover.

Hand stick handle is removed.

6.1.2 Installing hand stick handle

▶ Install in reverse order.

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 Repair

6.2 Replacing control module 3. 1. Unscrew four screws (1).

2. Pull out rear cover (2).
Required tools:
Adhesive tape
Phillips screwdriver PH1
Phillips screwdriver PH2
Prerequisite:
Hand held cordless vacuum cleaner is removed.
Filtration unit is removed.

6.2.1 Removing control module

1. Secure hand held cordless vacuum cleaner sliding switch against incidental
switching on.

4. Remove filter.
Electrical connections of control module are accessible.
5. Disconnect control module.

2. Put appliance on top.

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 Repair

6. 1. Unscrew two screws (1). Some of control module connectors have the same size. During as-
2. Remove control module (2). sembly ensure that cables are connected properly.

Description of control module 2-pin connectors:

¡ socket 1 - battery connection
¡ socket 2 - blower motor connection
¡ socket 3 - hand held sliding switch connection
¡ socket 4 - socket connection (located in handle / currently not used)

Control module is removed.

6.2.2 Installing control module

▶ Install in reverse order.

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 Repair

6.3 Replacing battery / blower motor 2. 1. Unscrew five screws (1).

2. Remove side cover (2).
Required tools:
Flat screwdriver 4 * 100 [00342443]
Phillips screwdriver PH2
Prerequisite:
Hand held cordless vacuum cleaner is removed.
Filtration unit is removed.
Control module is removed.→ Page 19

6.3.1 Removing battery / blower motor

Notice
Risk of damage!
Painted or high-gloss housing parts scratch easily.
▶ Use soft cloth as a shield to prevent scratches caused by the
screwdriver blade.
1. 1. Hold handle by left hand to prevent handle cover from falling out during re-
moval (1).
2. Slide screwdriver blade between handle cover and side cover (2).
3. Move screwdriver up to release hooks (3).

Handle cover is removed.

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 Repair

3. 1. Remove blower motor (1). 6.3.2 Installing battery / blower motor

2. Remove battery with battery holder (2).
▶ Install in reverse order.

Blower motor is removed.

4. 1. Hold battery with the right hand (1).
2. Slide out battery holder with the left hand (2).

Battery is removed.

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