BP Risks Class Exercise.
[12]
1. For the ABCInsurance Case (In cases folder) identify and describe a potential risk to the
efficient completion of each of the first three steps of the “To Be” mobile claims process in
Figure 1. [3]
2. Prioritise each risk using the matrix recommended in this course [3]
3. For each risk, suggest 1 control. [3]
4. Classify each control based on the 2 classifications explained in this course. [3]
Suggested Answer format
Task 1a) Risk 1b) Risk 2a) 2b) 3) 4a) 4b) Timing
identification description [1.5] Probability Impact Controls Automatio [1.5]
[1.5] [1.5] [1.5] [3] n [1.5]
1. Incorrect or If a customer Likely High Create Applicatio Preventive
insufficient enters the and n
information incorrect impleme
entered into information nt stricter
the mobile concerning the data
app event, the claim validatio
handler may n and
misinterpret or checks
overlook certain
details of the
overall claim
2. Poor internet If the customer’s Likely High Create Applicatio Preventive
connectivity smartphone an offline n
while using doesn’t have a claims
the mobile stable internet feature
app connection the on the
claim may not be mobile
sent through to app
the claims
department
3. The claim Incorrect or Possible Medium Create IT Preventive
handler may missing and Dependen
input information may impleme t
incorrect lead to nt stricter
information or potentially claim data
omit denials and validatio
necessary delays n and
information standard
s