Patient-Practitioner Communication Skills
Patient-Practitioner Communication Skills
8 Health Psychology
8.1 The patient–practitioner relationship
8.1.1 Practitioner and patient interpersonal skills
Non-verbal communication STUDY TIP
In medical consultations, verbal and non-verbal interpersonal skills are displayed When revising lists
by the patient and practitioner. Argyle (1975) suggested that non-verbal of factors, like the
communication is four times more powerful than verbal, but that it should match types of non-verbal
verbal communication. For example, trust is lost if a practitioner tells a patient communication, try
there is nothing to worry about, but has an anxious facial expression. making a ‘sentence
story’ to help your
Types of non-verbal communication memory: paralanguage,
» Facial expression: patients may look at their practitioner’s face for clues about appearance, gestures,
their diagnosis. Practitioners may use facial expressions to interpret how a facial expression and
personal space can
patient is feeling about a diagnosis (Silverman and Kinnersley, 2010).
become, ‘Without
» Paralanguage: non-verbal parts of speech, including ‘ums and ers’, volume, speaking (non-verbal),
speed and pitch. Voice tone can indicate to patients that the practitioner is a parachutist with a
uninterested in them (Marcinowicz et al., 2010). nervous appearance
» Personal space: practitioners often invade their patients’ personal space to gestured to the pilot
examine them, making patients feel uncomfortable. Patients reporting greater and jumped into space
invasion of their personal space were those who had more privacy at home and with a surprised facial
expression.’ Try writing
were lonelier (Marin et al., 2018).
the sentence on one side
» Gestures: these can accompany verbal/non-verbal communication to help the of a card and the list on
patient’s understanding. However, they must be used cautiously. What might be the other and see if your
acceptable in one culture may be considered rude in another. friends can guess the
» Appearance: the practitioner’s physical appearance (clothes and hair) can affect a factors.
patient’s confidence in them.
Percentage of patients
Male doctor Female doctor
Acceptability White Suit Tweed Cardigan Jeans White Skirt Trousers
score coat jacket coat
5 38% 50% 30% 16% 13% 55% 47% 22%
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 181
Utilisers Underutilisers
Wrong Adequate Wrong Adequate
or vague understanding or vague understanding
knowledge knowledge
Antibiotic 44.4 41.7 60.0 28.9
Breech 0.0 100 6.7 84.4
Mucus 22.2 47.2 33.3 33.3
Glucose 36.1 44.4 44.4 37.8
Enamel 30.6 61.1 40.0 51.1
▼ Table 8.3 Percentage of patients that doctors expected to have ‘adequate knowledge of
words’ compared to the percentage of patients who actually had adequate knowledge SKILLS
and the percentage of doctors using the word
BUILDER
% of patients % of % of utilisers % of the
that doctors underutilisers who had doctors Using research into
‘thought’ who had adequate actually using practitioner–patient
would have adequate knowledge the words with communication,
an adequate knowledge patients explain one weakness
understanding of quantitative data.
of the words Use an example
from research into
Antibiotic 5.6 28.9 41.7 44.4
practitioner–patient
Breech 22.2 84.4 100.0 38.9 communication. [2]
Membranes 0.0 44.4 63.9 44.4 This question tests
Protein 16.7 0.0 11.1 55.6 methodological
knowledge and
Conclusions: can be answered
using research into
» Physicians consistently underestimated the comprehension of working-class
verbal or non-verbal
participants.
communication.
» Many used words with patients that they assumed they had little
understanding of.
▼ Table 8.4 Methodological issues
Strengths Weaknesses
Validity – McKinstry and Wang (1991) used photographs Generalisability – McKinstry and Wang’s sample, from
of unknown doctors rather than asking participants to Lothian in Scotland, may not be representative of other
talk about their own doctors. areas. McKinlay’s participants were working-class women.
McKinlay (1975) interviewed patients at the clinic about Including patients with a wider range of conditions
words they would hear there. Understanding of these and from a wider range of backgrounds would increase
words represents their real-life understanding. generalisability.
Usefulness – McKinlay’s results may be used in healthcare Quantitative data – McKinlay’s data showed
settings to address miscommunication and improve underutilisers generally had poorer technical vocabulary;
understanding between practitioners and patients. qualitative interview data is needed to discover why.
Questionnaires – McKinstry and Wang included Validity – McKinstry and Wang used more photos of males
quantitative data reliably obtained from closed than females, with no picture of a female doctor in a suit.
questions. A white coat being voted highest for the female doctor
could just be because this was the most formal style.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 183
Sample: 200 randomly sampled patients (aged 16–75) from a London GP practice.
Procedure:
» Participants were randomly allocated to the ‘directed’ or ‘sharing’ practitioner
style by cards placed on the doctor’s desk, face down.
» The doctor also had prompts giving examples of directed and sharing styles of
consultation.
» At the end of the consultation, the participant completed a five-question
questionnaire (see Table 8.5).
» Participants received a second identical questionnaire to mail back one week
later.
» Researchers noted the length of consultation and demographics.
Ethics: participants gave consent for their appointments to be audio-recorded.
Results:
▼ Table 8.5 Results of questionnaires
Conclusion:
» Patients with simple physical illnesses benefit more from a directed style of
consultation.
» Patients prefer certainty and paternalism – doctor to be the authority figure.
» Directed style did not provide greater satisfaction during longer advisory
consultations when patients had chronic or psychological illnesses.
▼ Table 8.6 Methodological issues
Strengths Weaknesses
Ecological validity – Savage and Armstrong’s (1990) Ecological validity – Shapiro et al.’s (1992) participants
study was a real-life setting, with a real doctor and their watched video clips of practitioners giving a diagnosis
patients. and evaluated them. Savage and Armstrong’s doctor
followed prompts, which may not match their normal
style, and thus may have affected patients’ experiences.
This lowers the validity of both studies.
Holistic approach – Shapiro et al.’s research focused on Cultural differences – Elwyn et al. (2002) reported how
the practitioner’s and patients’ verbal and non-verbal in the USA patients are told the diagnosis, no matter
communication. This holistic approach increases validity. how serious it is; but in Japan patients are often not told
about a serious or terminal diagnosis (Noguchi, 2007).
Cultural factors are important when presenting diagnoses.
Representativeness – participants selected by random Generalisability – in Savage and Armstrong, 11 per cent
sampling are representative of patients registered to of patients did not complete the first questionnaire and
the doctor. Opportunity sampling might have meant only 44 per cent did not complete the second. This lowers
those known well were selected. generalisability.
Research Reason
Safer et al. (1979) » People have different thinking and decision-making processes when first experiencing a
symptom from when first suspecting illness.
» They lack trust in doctors.
» They perceive stigma around seeking treatment for mental health concerns.
Fernando et al. » People in Sri Lanka are influenced by their own and family’s perception of stigma.
(2017) » 15 per cent of patients and carers reported delays in seeking help due to stigma-related
concerns.
Bruffaerts et al. » The median duration of delay was one year for mood disorders, but 16 years for anxiety in a
(2007) Belgian sample.
» The onset of mental disorders might be during childhood/adolescence and so viewed by
people as normal.
Results:
▼ Table 8.10 Length of delay at each stage
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 187
Strengths Weaknesses
Case study – Aleem and Ajarim (1995) used an Validity – Safer et al. (1979) used retrospective data.
appropriate method for a condition that is difficult to Memories could be inconsistent, especially under stress.
research ethically; experimental method cannot be used.
Usefulness – from Safer et al., medical practices can Reliability – qualitative data is subject to interpretation
develop strategies to reduce patient delays. Aleem and by the researchers. For example, Aleem and Ajarim
Ajarim provides information, allowing more reliable possibly interpreted information about the first
diagnosis of Munchausen syndrome. hospitalisation differently due to already knowing about
the discovered syringe.
SKILLS BUILDER
Julia wants to conduct a case study about a client This will involve knowledge of method triangulation.
she is working with who has Munchausen syndrome. What advice would you give Julia to ensure that her
Explain how Julia might collect and analyse her findings are valid and reliable? If you need to, revisit
data. [4] the sections on case studies, validity and reliability
in Chapter 5.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 189
Explanation of non-adherence
Rational non-adherence
Reasons (Sarafino, 2006):
» Believing medication is not helping.
» Feeling that the side effects outweigh the benefits.
» Being confused about how often/how to take medication.
» Not having enough money to buy medication.
» Wanting to see if they still have the illness if they stop taking medication.
Bulpitt and Fletcher (1988) researched non-adherence to medication with side
effects in patients with high blood pressure:
» Eight per cent stopped due to sexual problems.
» Fifteen per cent stopped due to tiredness, sexual problems and gout.
» Patients stopped when the side effects outweighed the benefits.
Health belief model
Taking preventative action when faced with potential illness or injury depends on:
» how much of a threat the health problem poses
» the pros and cons of taking action.
190 Check your answers at [Link]/cambridgeextras
Other factors include demographic variables, personality traits and social class.
Relevant research: Laba et al. (2012)
Aim: to explore decisions that may lead to intentional non-adherence behaviour and
the relative importance of medication-specific factors and patient background.
Methodology: experiment:
» 248 Australians; median age: 57 years; 45 per cent male, 55 per cent female.
» 161 participants completed an online survey.
» The Beliefs About Medication Questionnaire (BMQ) was used to create a ten-
question discrete-choice questionnaire on two hypothetical drugs.
▼ Table 8.14 Example of a discrete-choice question
Medication A Medication B
Symptom severity 1 out of 10 7 out of 10
On medication, daily symptoms are now felt 6 days per week 2 days per week
The severity of daily medication side effects 1 out of 10 4 out of 10
For every 100 people taking this medication, the number of people who will 35 95
have unwanted effects in the next ten years is:
For every 100 people with this illness, 85 will die in the next ten years. On 65 65
medication, this number reduces to:
The medication is taken: Once a day Once a day
Can you drink alcohol? Yes Yes
Your monthly cost for the medication $10 $50
Which would you prefer?
Strengths Weaknesses
Usefulness – results from Laba et al. (2012) show factors Representativeness – 1,668 people were
that influence patients’ adherence to their treatment regime. initially invited to participate. However, only 248
This could help practitioners design interventions to improve respondents commenced the questionnaire and 161
adherence. completed it = 10 per cent participation rate. Maybe
a certain type of person participated.
Reliability – objective quantitative data from discrete-choice Ecological validity – the questionnaire scenarios
questionnaire meant that the results had high reliability. were all hypothetical and may not reflect real life.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 191
SKILLS
NOW TEST YOURSELF BUILDER
8.13 Explain one weakness of questionnaires as a way of identifying why
Explain two cues
people fail to keep appointments. [2]
to action that may
8.14 Frida is puzzled why so many of her patients seem to not take the encourage patients
medication she prescribes for them. It is frustrating as then they do not to seek treatment. [4]
get better and often return to see her with the same symptoms.
Suggest two reasons why people may fail to take their medication. Check the mark
Use relevant research in your answer. [4] allocation; each
‘cue to action’ needs
8.15 Outline one strength of the health belief model. [2]
to have enough
8.16 a Plan a study to investigate non-adherence to medical treatment.
elaboration for two
Your plan must include details about:
marks. Remember,
– sampling technique
don’t just describe
– data collection methods. [10]
them, but explain
b Explain one reason for your choice of sampling technique. [2] how they work.
Objective measures
▼ Table 8.17 Objective measures of adherence
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 193
Strengths Weaknesses
Application to everyday life – in Riekert and Drotar Ethical issues – Reikert and Drotar used data from
(1999), the families not completing research tasks non-consenters. There are ethical issues about informed
may lack organisational skills. This allows real- consent and using information without permission.
life interventions for non-participants, increasing Chung and Naya deceived participants as to how they
adherence. were monitored.
Chung and Naya (2000) measured adherence at home
when patients would normally take medication.
Quantitative data – electronic monitoring is objective, Validity – Chung and Naya found adherence rates to be
giving quantitative analysis of adherence to medical high. However, participants knew adherence was being
advice. No social desirability bias or misremembering measured. It would have been more valid if participants
means increased validity. were blind to the true aim.
SKILLS BUILDER
Chris is a caring pharmacist who worries that elderly This question requires knowledge of the different
customers forget to take their medication at the methods of ensuring people take their medication
appropriate time. What one suggestion could he make and choosing one. As the question talks about
to help them to remember their medication? [2] elderly customers, the method should be one they
can use at home.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 195
▼ Table 8.21 Child’s attitude and parental approach to using the device
Conclusions:
» The Funhaler could be useful in managing asthma in young children.
» It could improve clinical outcomes in children.
» Behaviourist theories (like operant conditioning) are effective in increasing
children’s adherence to medication.
▼ Table 8.22 Individual behavioural techniques
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 197
After 2 weeks
After 2 months
After 3 months
combined results of the two control groups
30
20
10
0
General prompt Specific prompt Specific prompt Specific prompt
+ increased access + monetary incentive
Types of prompt
▲ Figure 8.1 Percentage increase in children being immunised compared with the
combined control groups
Conclusions:
» Using behavioural incentives to motivate parents to immunise children is
effective.
» A single general prompt is not enough to motivate parents to immunise children.
Strengths Weaknesses
Experimental method – the random assignment of Generalisability – in Chaney et al. (2004), 32 Australian
participants meant that participant variables should not children is not representative of the wider population.
have biased results, increasing validity. This only showed differences with children already used
to a conventional spacer.
Yokley and Glenwick’s (1984) findings may not generalise
to other parts of the USA or other countries. The final
sample was 36.9 per cent less than the original, so the
results may also not be representative of the target
population.
Reliability – Yokley and Glenwick used standardised Validity – in Chaney et al., parents probably wanted to
procedures, meaning research is replicable. show they were doing their best for their children, so
put in extra effort to ensure adherence; this lowers the
validity of results.
SKILLS BUILDER
Suggest one ethical issue Yokley and Glenwick (1984) mnemonic like DRIP will remind you to think about
would have considered when conducting their research deception, right to withdraw, informed consent and
into immunisation adherence. [2] protection from harm (including confidentiality and
privacy). As the topic is sensitive, relevant issues
Your first sentence should identify a suitable
would be informed consent, confidentiality or right
ethical issue. Bullet-point your ideas first; a
to withdraw. Be sure just to choose one.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 199
» Case study of 32-year-old man with leg amputation. Make a list of the
advantages of case
» He had used painkillers and a Transcutaneous Nerve Electrical Stimulation
studies, thinking, for
(TENS) machine for phantom limb pain, but it worsened.
example, about the
» He then tried mirror treatment.
idiographic approach,
Results: triangulation of
methods or type of
» Pain reduced to 0 on a 0–10 scale.
data. Then choose
» He felt more control over the phantom limb than prior to mirror treatment. two reasons that
Conclusion: are directly relevant
to studying pain
» Mirror treatment is effective for phantom limb pain. treatment.
» It avoids patients taking pain medication, giving them control over their pain.
Theories of pain
Specificity theory
This is a biological theory that suggests we have a sensory system specifically
dedicated to pain. The more the specific pain pathway (pain nerve fibres and
SKILLS
specific pain centre) is used, the more intense the pain is.
BUILDER
Gate control theory
Melzack and Wall (1965) proposed this theory of pain based on the action of T-cells Evaluate one theory
(transmission cells): of pain, including a
discussion of nature
» Small, slow fibres carry pain stimulation to the spinal cord. versus nurture. [10]
» They pass through a ‘gating mechanism’, activating T-cells to transmit the pain
signal to the brain. This question allows
» The extent to which the gate is open depends on the following: you to evaluate just
– Activity level in slow pain fibres: the more activity there is, the wider the one theory of pain
from this section,
gate opens.
focusing in detail
– Activity level in other peripheral fibres: they carry information about
on the supporting
harmless stimuli or mild irritations and close the gate.
evidence and the
– Messages from the brain to the spinal cord: neurons in the brainstem and cortex issues and debates.
send impulses relating to emotions down the spinal cord to open or close the gate: Remember to discuss
– Anxiety and boredom open the gate. nature versus
– Happiness and distraction close it. nurture.
▼ Table 8.24 Methodological issues
Strengths Weaknesses
Application to everyday life – MacLachlan et al.’s (2004) Validity – specificity theory is now outdated and
case study of mirror treatment shows how it could be discredited. There is no physical evidence of a gating
used by practitioners or even by people in their own mechanism in the spinal cord, suggesting other
homes. mechanisms might be involved.
MacLachlan et al.’s study results could have been a
‘placebo effect’ – just receiving treatment can have
positive effects. Attention from clinicians as part of the
treatment may have contributed to the results.
Case study – MacLachlan et al.’s research gave detailed Generalisability – MacLachlan et al.’s findings cannot
insight into the patient’s background and effectiveness be generalised to the wider population as individual
of treatment compared to other treatments. experience with mirror treatment differs. Pain is
subjective and varies with culture and gender.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 201
» Strength: they are an effective way to assess pain. Although using standardised
questions, the physician can ask patients to elaborate to allow for a tailored
treatment plan. This increases adherence and likelihood of treatment success.
» Weakness: they may not be effective for all as they rely on good communication
and trust between patient and physician.
No pain Mild, annoying Nagging, uncomfortable, Distressing, miserable Intense, dreadful, Worst possible,
pain troublesome pain pain horrible pain unbearable,
excruciating pain
0 1 2 3 4 5 6 7 8 9 10
▲ Figure 8.3 An example of a VAS for measuring pain
Evaluation
Strengths:
» It is quick and easy to use.
» It is designed to show pain on a continuum, so no ‘gaps’ in pain intensity.
» Patients should feel their pain is represented on the scale, so it is a valid
measure.
Weaknesses:
» Patients are unable to elaborate on pain experience and its impact.
» It is a basic measurement of pain.
Behavioural measures
UAB pain behaviour scale
» The UAB pain behaviour scale measures observable pain behaviour and verbal/
non-verbal signs of pain.
» Using a three-point scale, an observer judges how frequently each behaviour
occurs across a three-week period.
▼ Table 8.25 One measure on the UAB pain behaviour scale
Body language M T W T F S S M T W T F S S M T W T F S S
(clutching, rubbing
of site of pain)
None 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Occasional ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
Frequent 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Evaluation
Strengths:
» It is quick to score and easy to use.
» It can be used with a large number of patients, including those who cannot
complete a self-report.
» A wider sample makes results more generalisable.
Weaknesses:
» It is dependent on the observer’s ability to accurately record pain behaviour.
» There is a low correlation between observer scores on the UAB and self-reports
on the MPQ.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 203
Strengths Weaknesses
Reliability – the MPQ was standardised. Brudvik et al. Generalisability – Brudvik et al. only looked at one
(2016) used a standardised procedure. Norwegian emergency department. They were not
specialist children’s doctors, so they did not routinely
assess pain. Doctors in other countries may have
assessed children’s pain more accurately.
Validity – Byrne et al. (1982) tested MPQ comparing Validity – in Brudvik et al., parents and children knew
results of patients with back pain to previous research each other’s answers. The children’s answers may have
and found similar results. been influenced by their parents’ reactions.
Brudvik et al. was in a natural setting, where doctors
had usual routines, with limited time to conduct
consultations.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 205
Strengths Weaknesses
Usefulness – psychological treatments have no side Effectiveness – psychological treatments alone are
effects. Patients feel in control of their own pain ineffective for severe pain. Biological treatments may
management. Biological treatments are usually effective have harmful side effects or be addictive.
against severe pain.
Adherence – people are more likely to adhere to Reductionist – biological treatments are reductionist,
psychological treatments if pain is moderate and/or focusing on the biological mechanisms of pain and
short-lived, as side effects are one of the main reasons ignoring environmental factors.
for non-adherence.
SKILLS BUILDER
Martina suffers from chronic back pain and strong You will need knowledge of the strengths of
medication has only been partially successful. She is psychological pain treatments, and particularly of
thinking of trying acupuncture. Explain one strength of one strength of acupuncture for someone who is on
acupuncture that might attract Martina. [2] painkillers already.
8.4 Stress
8.4.1 Sources of stress
Defining stress STUDY TIP
Stress is how our body reacts when we feel under pressure.
Use the Social
Sarafino (2006) provides three definitions: Readjustment Rating Scale
(SRRS) found at https://
1 Effect of environment on individuals. [Link]/vp4btbp6 and
2 Bodily response to stressful events. complete your own stress
3 Interaction between person and environment; individuals choose their response rating. Remember not to
using a combination of behavioural, cognitive and emotional strategies. take this too seriously, as
warned on the site. Think
Physiology of stress how many of the measures
were not relevant to you
General Adaptation Syndrome (your divorce, death of a
Selye (1936) suggests three stages of his General Adaptation Syndrome (GAS): spouse, for example). Now
look at the others. Would
1 Alarm: you rank them in the same
– Prepares body for fight or flight. way? This gives you some
– Cortisol, epinephrine and norepinephrine maintain the body’s increased good evaluation tips for the
nomothetic approach taken
arousal levels.
by this and similar scales.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 207
Adrenal medulla
> epinephrine (adrenaline)
and norepinephrine
(noradrenaline)
2 Resistance:
– If stress continues, the body tries to adapt.
– The body resists efforts to return blood pressure and heart rate to normal by
allowing high levels of these hormones.
– The individual may not be showing outward signs of stress but becomes
susceptible to illnesses.
3 Exhaustion:
– The body cannot maintain arousal indefinitely.
– This weakens the immune system.
– The individual is likely to experience illness and physiological damage.
Causes of stress
Life events
Holmes and Rahe (1967) investigated the relationship between stressful life
events and illness. They developed the Social Readjustment Rating Scale (SRRS)
measuring life events experienced in the last 12 months from a list of 43 (see
page 212).
Holmes and Rahe concluded that the more life events (positive or negative) in the
previous year, the higher the likelihood of stress and ill health.
Work
Work can be stressful for three main reasons:
» Under-stimulation: Johansson et al. (1978) studied Swedish sawmill workers and
compared the finishers (preparing timber) to the sawmill cleaners. Finishers had
highly repetitive work and higher stress hormone levels than cleaners.
» High workload: in the same study, Johansson et al. found that finishers had
a high level of responsibility and demand, and higher illness/absence than
cleaners.
» Low control: Marmot et al. (1997) studied 10,000 UK civil servants. They found
no correlation between workload and stress, but lack of control was associated
with CHD in lower grade civil servants.
Type A personality
» Friedman and Rosenman (1974) were physicians working with male CHD patients
in the USA in the 1950s.
» They compared male patients’ incidence of CHD to their partners/spouses, who
had a similar diet.
» Partners/spouses were less likely to have CHD.
» Certain behaviours associated with cholesterol levels and blood clotting time
were associated with greater risk of CHD.
» They called these behaviour patterns ‘Type A’ personality, characterised as
competitive, ambitious, work-driven, time-conscious and aggressive.
» The Type A personality was identified as a risk factor for white, middle-class men
(Friedman and Ulmer, 1985).
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 209
Strengths Weaknesses
Reliability – Kiecolt-Glaser et al. (1984) used two Validity – cannot determine which Type A personality
objective quantitative methods, measuring NK cells and aspects increase individual risk of CHD. Some research
life events questionnaire. suggests hostility levels are a leading factor, not
Friedman and Rosenman (1974) studied 3,154 healthy personality as a whole.
men between the ages of 39 and 59 for eight and a half
years. A personality questionnaire separated them into
Type A and Type B (relaxed) personalities. Almost twice
as many Type A people than Type B developed CHD. This
provides research evidence for the theory.
Research by Johansson et al. (1978) and Marmot et al.
(1997) supports Chandola et al.’s (2008) findings.
Usefulness – understanding the relationship between Correlational research – data was generated mainly
Type A personality factors and stress can help people through self-report and was correlational. This cannot
reduce their risky attitudes and behaviour. account for other factors that may be responsible for
CHD.
Longitudinal research – Chandola et al. used data Cultural/individual differences – Holmes and Rahe’s
triangulation over a long period, increasing the validity (1967) SRRS ignores individual/cultural differences.
of their findings.
SKILLS BUILDER
Johannes is always on the go. He works hard and Refer to psychological research in your answers.
worries a lot, but finds consolation in eating, so he is
Review the study by Friedman and Rosenman (1974)
putting on weight. He says he doesn’t have time to eat a
and research from other studies into chronic stress
healthy diet or to exercise.
and health to inform your answer. There are just
a Suggest Johannes’ likely personality type. [2] three minutes for this question; focus on just one
b Describe one health problem that Johannes may health problem to avoid running out of time.
develop if he does not change his lifestyle. [2]
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 211
Psychological measures
Self-report questionnaires
These are easily completed and a convenient way to measure stress.
Friedman and Rosenman’s personality test
» Friedman and Rosenman studied couples with the same diet and found men had a
higher incidence of heart disease.
» They sent 150 questionnaires to San Francisco businessmen, asking which of ten
listed habits a friend had exhibited prior to a heart attack.
» The questionnaires were also sent to hospital workers looking after cardiac patients.
» They identified consistent traits in responses.
» Structured 25-question audio-taped interviews were conducted over more than
eight years, assessing how people responded to everyday pressures.
» Participants’ personalities were rated by two researchers to ensure inter-rater
reliability.
Jenkins et al. (1979) created a pen and paper version of this personality test – the
Jenkins Activity Survey. A subset of 21 items best predicted Type A behaviour:
questions about being punctual and competitive. Using this, psychologists can
identify an individual’s personality type as either A or B.
Life events questionnaire
Holmes and Rahe (1967) created the Social Readjustment Rating Scale (SRRS):
» This included 43 life events based on the type of events that their patients had
reported experiencing.
» Holmes and Rahe asked a sample of 394 participants to rate the life events
(regardless of whether it was positive or negative). They were then ranked and a
score assigned.
» Total scores for a 12-month period:
– fewer than 150 life change units = 30 per cent chance of stress
– 150–299 life change units = 50 per cent chance of stress
– over 300 life change units = 80 per cent chance of stress-related illness.
Strengths Weaknesses
Generalisability – the Jenkins Activity Survey is an Generalisability – Wang et al.’s (2005) fMRI research
easy-to-score self-report questionnaire; it could be was expensive and time-consuming, and there were just
completed online or sent out to large numbers of people. 32 participants, giving low generalisability.
Validity – Scully et al. (2000) reviewed SRRS 30 years Validity – Holmes and Rahe’s (1967) research was
after it was first used. They reported it was still a correlational, only looking at the relationship between
reliable measure of life events, stress and ill health, health and life events. There could be other variables
suggesting it has temporal validity. (like poor nutrition through stress) affecting health.
Objective data – Evans and Wener (2007) measured Subjective data – self-report measures of stress or
cortisol in saliva samples; this is an objective way of personality (Friedman and Rosenman, 1974; Holmes and
measuring physiological effects of stress. Wang et al. Rahe, 1967) are prone to social desirability bias.
used fMRI scans, which is a more objective and reliable
way of measuring stress than self-report methods.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 213
Preventing stress
Stress inoculation training
There are three phases of stress inoculation training (SIT) (Meichenbaum and
Deffenbacher, 1988):
1 Conceptualisation involves two goals:
– building collaboration between client and trainer
– increasing the client’s understanding and awareness of nature/impact of
stress responses.
The client is taught how to recognise stress and anxiety through the process of
Socratic questioning.
2 Skill acquisition:
– The client is made aware of their anxious self-talk.
– They are taught specific self-statements to counter negative self-statements.
– They are taught techniques like problem-solving and self-reward for coping.
3 Rehearsal and application:
– This is the ‘inoculation’ part of training: clients work on transferring skills
across increasingly demanding levels of stressors.
– Role plays and imagery are used for assignments.
– The client feeds back to the trainer.
– Coping techniques are learnt.
Strengths Weaknesses
Reliability – Bridge et al. (1998) used standardised Ethics – stress inoculation training (SIT) is expensive and
procedures: the women in the treatment groups were the cost is not covered by some countries’ health services.
taught relaxation techniques in the same way. This The number of sessions needed may require unaffordable
allows replicability. time off work. Therefore, some people are excluded from this.
Mood disturbance for Bridge et al.’s control group worsened.
They needed to be offered the therapy afterwards.
Application to everyday life – in Budzynski and Stoyva Generalisability – in Bridge et al., there were only 44–48
(1969), EMG techniques gave individuals a way of participants in each group, and fewer when broken down
managing stress in different everyday situations. by age. This is unlikely to represent the target population.
SIT focuses on stress causes, not just symptoms. The skills
used in training can be applied to everyday situations.
Bridge et al.’s treatment groups used audio tapes at
home and could continue to do so.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 215
Methodology:
» Participants were 200 American high school students (mean age: 15).
» They were randomly allocated to either strong, moderate or minimal fear appeal
groups on dental hygiene or a control group.
Providing information
» This includes giving people information they need to stop an unhealthy habit. For
example, to help people give up smoking, they could be provided with links for
buying nicotine patches or details of stop smoking programmes (Sarafino, 2006).
» Waiting rooms can have booklets on various diseases and illnesses tailored to the
specific clinic.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 217
Strengths Weaknesses
Application to everyday life – the fear arousal method Individual differences – Janis and Feschbach (1953)
of persuading individuals to change their behaviour is couldn’t completely predict how people will respond to
still used today in health promotion campaigns. This fear appeals. Individual factors such as personality and
shows that fear appeals are useful. prior experience could affect response.
Lewin et al. (1992) is supported by research. Campbell et
al. (1998) found an improvement in blood pressure and
28 per cent reduction in hospital admissions.
Validity – Lewin et al. ensured patients in the Validity – Lewin et al.’s funding ran out; nearly half
rehabilitation group did not talk to others about their of the participants in the experimental and control
intervention. They used a double-blind method so neither groups were not followed up at the six months and one
the cardiologist nor the nursing care team knew to which year points. This could affect the validity of long-term
condition patients were assigned. findings.
Longitudinal study – Lewin et al. were able to Ethics – fear appeals reduce the self-esteem of those
investigate long-term effects of a home-based post-MI unable to follow guidance, increasing the belief that
exercise programme. they are unable to do anything to avoid negative
consequences (Simpson, 2017).
SKILLS BUILDER
Sylvie is designing questionnaires to investigate the might social desirability bias affect how participants
efficacy of health promotion strategies. Explain one answer a questionnaire about their response
way that Sylvie could ensure that the data she collects to health promotion strategies? What could the
is valid. [4] researcher do to help participants provide detailed
and honest answers? The question only requires
Combine your knowledge of research methods with
you to write about ‘one way’. Choose your best idea
what you have learned in health psychology. How
and explore that in detail.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 219
Strengths Weaknesses
Longitudinal design – both Tapper et al. (2003) and Fox Validity – Tapper et al.’s questionnaires gathered data
et al. (1987) tracked changes over time and found that about children’s fruit/vegetable consumption at home and
interventions were effective over the long term. school. Parents may have given socially desirable answers.
Fox et al.’s reward incentive maybe stopped employees
reporting small accidents, so they may not have actually
decreased.
Generalisability – Tapper et al.’s findings were replicated Generalisability – Fox et al. looked at USA mining
in five schools across England and Wales. companies. Therefore, study results may not generalise to
Research by Wang et al. (2015) on Chinese middle other countries and organisations.
school children suggests similar interventions might be
effective in other countries.
Positive psychology
In the 1990s, Seligman started looking at happiness and wellbeing, rather than
mental illhealth. This is a free will approach – we control our own lives and
happiness.
Pleasant life, good life and meaningful life
▼ Table 8.35 Seligman’s three components of a happy life
SKILLS BUILDER
Unrealistic optimism has been researched using rating fixed-choice questions on page 42. The command
scales to measure participants’ optimism. Give one term is ‘give’, which means you do not have to
difference between rating scales and forced/fixed- describe why rating scales are better or worse than
choice questions as a way of investigating unrealistic forced/fixed-choice questions, but just describe
optimism. [4] how they differ. You could give an example of a
rating scale from Weinstein’s (1980) research and
This question tests your knowledge of the additional
show how the question would have changed if it was
research methods required for A Level compared
forced/fixed-choice.
with AS Level. Refresh your knowledge of forced/
Strengths Weaknesses
Longitudinal design – Shoshani and Validity – Seligman’s (2004) self-report VIA questionnaire may result
Steinmetz’s (2014) intervention ran for one in socially desirable answers, decreasing the validity of the data.
year and students were followed up over a In Shoshani and Steinmetz, students completed the same
two-year period. This allowed monitoring of questionnaires across two years. Students may have recognised that
longer-term effects. questionnaires measured success of the programme and provided the
answers they believed teachers hoped for (participant expectations).
Psychometrics – used by Weinstein (1980) Generalisability – Shoshani and Steinmetz involved two Israeli
and Shoshani and Steinmetz as self- middle schools. Positive psychology interventions may be
report measures. Operationalisation and less effective with older teenagers or primary school children.
standardisation of the concepts mean they Weinstein’s research into unrealistic optimism sampled students
can be applied objectively and research can from one American university. Therefore, these findings are not
be replicated. generalisable outside of this population.
8.57 Explain what is meant by individual factors, using research into The best way to
changing health beliefs. [4] approach this is
8.58 Suggest why measures of individual factors in changing health to explain one
beliefs may be culturally biased. [2] strength of a field
experiment and then
8.59 From the key study by Shoshani and Steinmetz (2014) on the
one strength of a
efficacy of a positive psychology intervention programme,
longitudinal design
suggest one strength of collecting quantitative data. [2]
when using a field
8.60 Describe what is meant by meaningful life. [2] experiment.
Cambridge International AS/A Level Psychology Study and Revision Guide Third Edition 225
Savage and Yokley and Brudvik et al. Bridge et al. Shoshani and
Armstrong Glenwick (2016) (1988) Steinmetz
(1990) (1984) (2014)
Context (including
relationship to other
studies)
Main theories/
explanations
Aim(s) and hypotheses
Methodology
Results/findings
Conclusions
Discussion points
Psychometric tests are effective for assessing pain as they allow for tailored treatment plans and detailed patient elaboration, enhancing adherence and treatment success . However, they depend heavily on good communication, which may not be possible for all patients. Visual analogue scales are quick, easy, and represent pain on a continuum without linguistic limitations, offering a valid measure of pain for diverse patients . Nonetheless, they do not allow patients to elaborate on their experiences, providing a basic measure of pain .
Findings from non-adherence studies can be used to inform strategies such as simplifying medication instructions, reducing complexities in treatment regimens, and implementing cost-reducing measures. By understanding the barriers to adherence, healthcare professionals can design interventions that consider economic and cognitive burdens, ultimately improving adherence and health outcomes .
Using different pain measurement scales affects the management and treatment of chronic pain by determining which aspects of pain are captured and how well treatments are tailored to patient needs. Psychometric tests allow for comprehensive pain assessment, aiding in customized treatment plans, while visual analogue scales offer straightforward assessments for regular tracking. However, each method's limitations, such as inability to capture nuance or patient-specific factors, must be considered to ensure holistic pain management .
Self-report questionnaires for measuring adherence can suffer from low reliability due to reliance on memory and issues with validity from social desirability bias . To address these challenges, alternative methods such as electronic monitoring can provide objective adherence data without the bias and misremembering associated with self-reports. These methods increase validity but need to maintain awareness of ethical issues concerning privacy and informed consent .
Operant conditioning in the Funhaler involves rewarding children for correct usage of the device. This method engages children through spinners and whistles, which activate when the device is used properly. The positive reinforcement encourages repetitive correct usage, thus improving adherence to inhaler use in children by making the process engaging and rewarding .
Biofeedback offers a unique advantage in stress management by providing real-time visual or audio feedback about physiological reactions. This allows individuals to directly observe the effects of stress and apply relaxation techniques to control their physiological responses, leading to decreased stress and increased self-efficacy in managing stress. This method provides a tangible, interactive approach distinct from traditional therapies that focus solely on cognitive or behavioral techniques .
Method triangulation, which involves using both qualitative and quantitative data, enhances the validity of research by providing a comprehensive view of adherence behaviors. This dual approach balances the depth of qualitative insights with the reliability of quantitative data, allowing for more robust and valid conclusions about adherence .
Cultural perspectives influence stress and pain management as Western approaches often prioritize individualist explanations that may overlook environmental and cultural stressors common in other societies. Assuming universal stressors like Christmas or moving house as stressful fails to incorporate diverse cultural contexts, potentially limiting the effectiveness of broad-stroke management strategies that do not account for cultural variances in stress and coping mechanisms .
Healthcare practitioners could improve patient adherence by reducing medication costs, altering medication regimens to be more manageable, and educating patients on the benefits of adhering to their medication plans. These interventions are based on the understanding that patients make rational choices and factors such as cost and regimen complexity affect adherence .
Ethical dilemmas in monitoring adherence, such as using data from non-consenting individuals or deceiving participants, can undermine the validity of research findings. When participants are aware they are being monitored, their behavior may change, known as reactivity, which compromises the results. Thus, truly objective findings require transparency and informed consent to ensure that measured behaviors reflect natural conditions .