Meta Store Support (1/8/2025, 1:59:17 PM): Thanks for contacting Meta Store
Support! We’re here to make sure you get the help you need.
Meta Store Support (1/8/2025, 1:59:19 PM): We can help answer your questions.
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numbers, in this chat. Do not refresh this page as it could interrupt your session.
JamesSan (1/8/2025, 2:03:25 PM): Hello Jaiden. Thank you for reaching out to Meta
Store Support! This is JamesSan, and I'll be the one who will assist you today
Jaiden (1/8/2025, 2:04:32 PM): hello
JamesSan (1/8/2025, 2:05:32 PM): Hi there, Jaiden. Good day.
Jaiden (1/8/2025, 2:05:39 PM): i recently returned my meta quest pro controllers,
and it says they arrived at grapevine, TX facility for repair or whatever, and it
still says awaiting arrival on the return page of meta.
JamesSan (1/8/2025, 2:06:50 PM): I see you have issues with your returned for pro
controllers, it says arrival but on the website it says otherwise.
Jaiden (1/8/2025, 2:06:57 PM): yup
JamesSan (1/8/2025, 2:07:30 PM): I know how important this is to you. Let me find a
solution to this.
JamesSan (1/8/2025, 2:07:43 PM): Just to remind you, please do not close or switch
from your current browser tab during this chat session, as it will disconnect us.
And in case we get disconnected, our ticket number is 07809715. And an email will
be sent to you as a follow-up email.
JamesSan (1/8/2025, 2:08:14 PM): Can you provide any reference number and tracking
number?
Jaiden (1/8/2025, 2:08:34 PM): the rma?
JamesSan (1/8/2025, 2:08:51 PM): Yes, that will do. So I can review. Thanks
Jaiden (1/8/2025, 2:09:15 PM): 1619929545578868
JamesSan (1/8/2025, 2:10:30 PM): Appreciate for providing this information.
JamesSan (1/8/2025, 2:10:35 PM): Please allow me 2-3 minutes, while I review this
and check my resources here.
JamesSan (1/8/2025, 2:20:10 PM): Appreciate for patiently waiting, Jaiden. And
apologies on the long hold, as I further review this with my team.
JamesSan (1/8/2025, 2:20:22 PM): After reviewing our system, I can confirm that we
have received the item. It is currently undergoing our standard processing. Rest
assured, everything is proceeding as expected.
Jaiden (1/8/2025, 2:20:35 PM): when will yall send me my new ones?
JamesSan (1/8/2025, 2:23:09 PM): I understand how eager you must be to receive your
new Quest Pro controller, and I appreciate your patience. Unfortunately, we're
unable to provide an exact timeframe for when it will be sent out.
JamesSan (1/8/2025, 2:23:20 PM): Rest assured, we are doing everything we can to
ensure a smooth and timely delivery. Thank you for your understanding and continued
patience.
Jaiden (1/8/2025, 2:23:36 PM): ok thanks, goodbye thats all
JamesSan (1/8/2025, 2:23:53 PM): Appreciate it, Jaiden.
JamesSan (1/8/2025, 2:24:20 PM): Would there be anything else can I assist you with
regarding your returned controllers, Jaiden?
Jaiden (1/8/2025, 2:24:24 PM): nope
JamesSan (1/8/2025, 2:25:03 PM): Alright. I will go ahead close this chat session
and ticket as well.
JamesSan (1/8/2025, 2:25:57 PM): If you have any further questions or concerns,
please do contact us again at Meta Store Support. Have a great day!
JamesSan (1/8/2025, 2:26:16 PM): Thanks and appreciate as well with your full
cooperation.
Jaiden (1/8/2025, 2:26:33 PM): no problem, goodbye.